IS-130 Chapter 10-13 Quiz

________ is when a business sells a group of products or services together at a lower price than their combined individual prices.

Bundling

________ is a disadvantage of ERP.

Cost

________ systems are an evolution for FAIS.

ERP

________ link(s) business partners over ________ by providing them access to certain areas of each other's corporate ________.

Extranets; the Internet; intranets

________ is the customer's potential revenue stream over a number of years.

Lifetime value

________ flows are the physical products, raw materials, supplies, and so forth that flow along the chain.

Material

________ involves slicing and dicing data, drilling down in the data, and rolling up data to greater summarization.

OLAP

________ decisions are partially routine and partially complex.

Semistructured

________ refers to a practice in which customers shop in a physical store but then search for the best price online.

Showrooming

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

TPS

________ is NOT a major task of the IT steering committee.

Training the top managers from each functional area

________ decisions deal with "fuzzy," complex problems.

Unstructured

________ are employees from all functional areas and levels of the organization who interact with the system, either directly or indirectly.

Users

________ analysis attempts to predict the impact of changes in the assumptions (input dat.A on the proposed solution.

What-if

You decide to purchase SAP but modify it to handle your specific business processes. This is an example of the ________ approach to ERP implementation.

best-of-breed

Your cable company sells you package deal with internet, phone, and TV. This is an example of ________.

bundling

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

comparative

If a company wants to write some computer code, it would choose to ________.

customize a prewritten application

You would use OLAP and DSS as statistical procedures for ________ analytics.

descriptive

A(n) ________ report displays a greater level of detail.

drill-down

The ________ process originates in the sales department and ends in the accounting department.

fulfillment

Amazon uses a ________-end CRM system because it ________.

low; recommends products to returning customers

The ________ is/are the best current estimate of the goals of the IS function.

objectives of the IS function

Your company decides to implement SAP in the United States before implementing it in Canada. This is an example of ________ conversion.

pilot

Productivity is a ________.

ratio between the inputs and outputs for which a manager is responsible

Management is a process by which an organization achieves its goals (called ________) through the use of resources (called ________).

the output; inputs

If a company doesn't want to write any computer code, it would choose to ________.

use a prewritten application

A ________ conversion involves running the old and new systems at the same time.

parallel

A ________ conversion introduces components of the new system in stages.

phased

A ________ system is a comprehensive source of information regarding products and services.

product knowledge

________ analytics answers the question "what has happened?"

Descriptive

________ is a decisional role.

Disturbance handler

________ is a capability of dashboards that gives the user the ability to go to details at several levels by a series of menus or by clicking on a portion of the screen that can be expanded.

Drill down

________ is a communication standard that enables business partners to exchange routine documents electronically.

EDI

________ costs are those costs that remain the same regardless of any change in the company's activity level. The CIO's salary is an example of a ________ cost.

Fixed; fixed

________ is a managerial aspect of the IT architecture.

How IT decisions will be made

________ delivers the precise number of parts to be assembled into a finished product at precisely the right time.

JIT

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report. A

ad hoc

A TPS supports the monitoring, collecting, storage, and processing of ________ from the organization's basic business transactions.

data

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.

drill-down