IS 2200 Midterm

Which of the following statements best expresses a typical concern of someone with a blue MVS?

"Let's make sure we've considered how this will affect everyone's welfare."

What are the four pillars of scientific management?

1. Every work element should be studied for improvement (2. Workers should be scientifically recruited, selected, and trained (3. Managers should cooperate with workers (4. Managers should work as hard as employees

Emotional intelligence is what four things?

1. Self-awareness (2. Self-management (3. empathy (4. relationship management

Supply chain management generally consists of four components.

1. Supply Chain planning (2. Supply chain sourcing (3. manufacturing and assembly (4. Supply chain logistics

What is a server?

A computer designed for specific purpose such as data storage, backups, printing, communication, and many other uses. Computer system in a network that is by multiple users

What is emotional hijacking?

A situation in which emotions control our behavior causing to to react without thinking

What is an important trust building behavior?

Admitting mistakes

What are some tips when it comes to working with non-native English speakers?

Articulate clearly and slow down. Avoid slang. Give others time to express themselves

What are key features in Point of Sales (POS) Systems?

As well as tracking sales and taxes, POS systems software now provides: discount calculations, inventory tracking, ordering, vendor communications, customer relationship management interface, bookkeeping, accounting capability

How might a professor use an LMS to keep track of attendance in a class that is held face to face?

At the beginning of each class period, students are required to use clickers to take a brief multiple-choice test to indicate they are present.

George is an editorial manager at a publishing company. He wants to give one of his supervisors an "Employee of the Year" award. Which supervisor should he choose if he is looking for an employee with a strong sense of caring?

Cho, who helps her employees develop the skills that will allow them to advance

What is humane orientation?

Degree to which an organization or society encourages and rewards individuals for being fair, altruistic, friendly, generous, caring, and kind

Who came up with Theory X and Theory Y?

Douglas McGregor

Modern communication

E-mail, office productivity software (data processing, word processing, etc.)

Characteristics of low performance orientations are

Emphasize relationship more than results, De-emphasize financial incentives, shows a relaxed view of time

Characteristics of high performance orientations are

Emphasize results more than relationships, prioritize measurable goals, expect urgency in communications

How do you build and maintain cross-cultural work relationships?

Establish trust and show empathy

Raymond is a middle manager at a textile company. He is always the first one to volunteer to stay late to get a job done, but he is not particularly loyal to the company or impressed by titles. Raymond is most likely a member of which generation?

Gen X, Members of Gen X are known as independent, confident, self-reliant, responsibility driven, results focused, and less formal. Compared to prior generations, they seek more continuous feedback, they're less loyal to employers, they're not impressed by titles, and they're willing to put in extra time to get the job done.

Peter Drucker was sometimes called

Guru of Management

Which person demonstrates high empathy during interpersonal communication?

Iman directs conversations to topics that focus on the needs of others.

________ is "rudeness and disregard for others in a manner that violates norms for respect."

Incivility

How does caring help establish credibility in the business world?

It helps people connect with others.

How does establishing credibility to maintain a high level of trust impact communication?

It improves communication because people give the benefit of the doubt.

What is true about competence in the workplace?

It is most often evaluated by one's track record of achievements.

Marion is the general manager of a sports equipment manufacturing company. She wants to give one of her employees an "Employee of the Year" award. Which of the following individuals should she choose if she is looking for an employee with a strong sense of ethics?

Ivy, who shares all relevant information with stakeholders

Rhonda is the general manager of a software company. She wants to give one of her employees an "Employee of the Year" award. Which of the following individuals should she choose if she is looking for an employee who communicates fairly in business?

Juliana, who always discloses her sources of information

What is true about cultures with low performance orientation?

Low performance orientation is especially problematic in business.

What is MIS?

Management Information Systems refers to the intersection of technology, people, and processes in organizations and businesses. Everyone in business depends on an information system.

An MICR (Magnetic Ink Character Recognition) reader is an example of a

POS input device.

What are characteristics of high cultural intelligence?

Possess curiosity about and interest in other cultures. Adjust conceptions of time and show patience. Have a learner mind-set.

The FAIR test helps you examine how well you have:

Provided the facts. Granted access to your motives, reasoning, and information. Examined impacts on stakeholders. Shown respect. Used in persuasive messages

What is an example of supply chain management?

Radiofrequency identification (RFID)

What is the Sarbanes-Oxley act referred to as?

SOX compliance

What is the business code of ethics?

Sarbanes-Oxley Act of 2002 requires publicly traded companies to have a code of ethics available to all employees and to ensure that it is enacted

What idea did Adam smith also develop?

The invisible hand

Which statement about business ethics is true?

They are commonly held principles in the business community for acceptable behavior.

Peter Drucker believed that most corporations work best when:

They are decentralized. They outsource work in which they do not have a comparative advantage. They focus on those areas in which they have a comparative advantage.

What does John Locke theory explain and what is he also known as?

Why people work: they expect their work will result in their wealth. Father of Liberalism

All outgoing messages are encoded and all incoming messages are decoded through

a filter of lifetime experiences.

What brought about the post-trust era?

a series of business scandals and economic crises

Define hierarchy

a system or organization in which people or groups are ranked one above the other according to status or authority.

Performing at the highest standards, not just for oneself, but for the team, for the supervisor, for the consumer, and for the company's shareholders, indicates a sense of

accountability.

What is the outgroup homogeneity effect?

an inappropriate stereotype, a tendency to think members of other groups are all the same

What is projected cognitive similarity?

an inappropriate stereotype, which is to assume others have the same norms and values as your own cultural group

What is a characteristic of high cultural intelligence?

avoiding inappropriate stereotypes

A common, basic condition for most flextime policies is the requirement that employees must

be able to fulfill their work responsibilities, including attending certain meetings or events in-person.

What are benefits of Cloud Computing for POS?

because POS systems are networked, price changes can be accurately and reliably implemented at all stations simultaneously

Who are the users of an executive support systems (ESS)?

business leaders in charge of several functions or separate enterprises

What were two management theories of Mary Parker Follett?

competence and expertise were the sources of true power, conflict between mangers and employees could be resolved through communication

What is the server in a client-server network?

computer hardware

What did Square begin selling?

credit/debit card readers that could be connected to a mobile device

What is one drawback of telecommuting?

demands increased personal disciple

Adam Smith developed the principles of?

division of labor and free enterprise as the keys to an individuals wealth

At the time cash registers were invented, "ringing up" a customer meant

each time the cash drawer was opened, the register rang, alerting a shop owner to register activity.

Max Weber wrote that

efficient organizations are best described as bureaucracies in which management competencies are supported by rules and organizational regulations

Karl Marx argued for

eliminating private property

Theory X

employees are naturally disinclined towards work

Elton Mayo proposed that

employees need to feel that they are of significant economic value

Dana has been offered a job at a longstanding financial institution with a hierarchical culture. What should she expect to encounter when she starts work?

employees who are discouraged from openly challenging leaders

Members of all generations rank which trait as one of the most important aspects of workplace culture?

ethical

What is a characteristic of a hierarchical culture?

follows leaders without questions them

Frederick Taylor is the

founding father of scientific management

John Locke agreed with Cicero that

fundamental responsibility of any government is to protect the private property of its citizens

Which business trend is valued across the world?

high priority on performance orientation

Sandra is preparing for a business meeting in a foreign country. What is most important for her to do to ensure proper etiquette?

identify acceptable conversation topics

How do you establish competence?

in the ways you communicate with others

What are the three causes of increased efficiency in labor explained by Adam Smith?

individuals specialize, decreasing the space between tasks, and invention of machines

The rapid adoption of enterprise resource planning (ERP) systems in many companies has resulted in

information technology costs to become the largest singly category of expenses for U.S. businesses

What is credibility?

is the degree to which others believe or trust in you

When was the first automatic payroll and employee evaluation?

mainframe computers 1970s

What is a characteristic of an egalitarian culture?

minimize status difference

Ethan needs to assign his team members the following tasks. One of the team members, Gail, is an extrovert. Which task is most appropriate for Gail?

moderating a team meeting to discuss how well the last development cycle went

What do people with high cultural intelligence show?

patience

Elton Mayo believed that the classical management theories of Frederick Taylor, Max Weber, and Henri Fayol did not

pay sufficient attention to the employees' motivation and their interpersonal relationships

In a weekly project update meeting, Lisa asks the following questions of one of her employees: "Why were you late meeting your last deadline? Were there external factors that delayed your work? Did other coworkers get their part of the assignment to you on time? Do you need more help from me?" What type of questions are these?

probing

What are some problems with flextime?

problem of scheduling events that require physical presence and fairness regarding contact with their superiors

What does high gender egalitarianism mean?

provide equal professional opportunities to men and women

Define Egalitarianism

relating to or believing in the principle that all people are equal and deserve equal rights and opportunities.

Overall, women tend to be more ________, while men tend to be more ________.

relationship oriented; competitive

What does great management include?

revolves around the ability to communicate

As Chula explains her dissatisfaction with her current salary, her supervisor abruptly looks away and sighs. What does the supervisor's nonverbal behavior indicate?

strong displeasure

During his annual performance review, Bill says to his supervisor, "So the two main ways that you want me to improve are to double-check my work for accuracy and to be more of a team player. Is that correct?" What active listening skill is Bill using?

summarizing

Present orientation

tend to enjoy being in the moment and spontaneity

Max Weber argued

that the basic tenets of Protestantism (personal responsibility, ethical behavior, charity) are inherent in the fundamentals of capitalism

Future orientation

the degree to which cultures are willing to sacrifice current wants to achieve future needs

What is performance orientation?

the extent to which a community encourages and rewards innovation

What does flextime refer to?

the increasingly common practice of allowing employees to better control their work schedules

Assertiveness is what

the level of confrontation and directness that is considered appropriate and productive

The Principles of Scientific Management, which proposed that

the purpose of management is to make every business as productive and prosperous as possible

What is important in corporate communications?

transparency

Martha was once mugged on the subway, so now every time she enters the subway she starts to shake and feel afraid. For Martha, the subway is a

trigger.

How can a management information system help business?

turning large amounts of data in usable information

What is emotional intelligence (EQ)?

understanding and managing emotions to serve goals

What is the role of caring in establish credibility?

understanding the interests of others

How to communicate in a team during orientation?

use words like "we" and "you"

The post-trust era is a period of time

when people have lost the trust they once had in the business community.

What will cross-examination questions do?

will put most listeners on the defensive

Theory Y

workers can be trusted

According to Henri Fayol, productivity and efficiency are increased when

workers specialize and become proficient in their assigned tasks.

Often what is the case in the business world when it comes to credibility?

you start from a deficit of trust