IS 3003 Chapter 1: Business Information Systems in Your Career

An Information System

__________ can be defined technically as a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization.

The growth of "cloud computing"

A flexible collection of computers on the Internet begins to perform tasks traditionally performed on corporate computers. Major business applications are delivered online as an Internet service. These developments are part of which technology changes affecting information systems?

Operational Excellence New Products, Services, and Business Models Customer and supplier Intimacy Improved Decision Making Competitive Advantage Survival

Business firms invest heavily in information systems to achieve six strategic business objectives.

Meeting customer specification.

Business firms invest heavily in information systems to achieve six strategic business objectives: operational excellence, new products, services, and business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival Which of the following is a good example of the relationship between information systems and customer and supplier intimacy?

The emerging mobile digital platform

For more and more businesses, computing is moving from PCs and desktop machines to tablets and smartphones. Managers are increasingly using these devices to coordinate work, communicate with employees, and provide information for decision making. These developments are part of which technology changes affecting information systems?

The organization's hierarchy, functional specialties, business processes, culture, and political interest groups

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The organization dimension of information systems consists of __________.

computer hardware, software, data management technology, and networking/telecommunications technology, including the Internet

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The technology dimension of information systems consists of __________.

The People Dimension

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. Training, job attitudes, and management behavior are part of which dimension of information systems?

Organization

From a business perspective, an information system provides a solution to a problem or challenge facing a firm and represents a combination of people, organization, and technology elements. The organization's hierarchy, functional specialties, business processes, culture, and political interest groups are components of which element of information systems?

Input, Processing, Output

There are three activities in an information system that produce the information that organizations need to make decisions, control operations, analyze problems, and create new products or services. What are these three activities?

Implementation

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Purchasing or building hardware and software, testing the software, providing employees with training and documentation, managing change as the system is introduced into the organization, and measuring the outcome describes which step in the four-step model of problem solving?

Solution design involves creating several alternative solutions to the problem that has been identified

There is a simple, four-step model of problem solving that you can use to help you understand and solve business problems using information systems. Which of the following best describes the solution design step?

False

True or False: An understanding of the declining roles is an example of the information system skills and knowledge essential in business careers.

False, in fact, despite the economic slowdown, e-commerce and Internet advertising continue to expand.

True or False: Due to the economic slowdown, e-commerce and Internet advertising have been slower to expand than expected.

Problem Identification

Understanding what kind of problem is being presented, and identifying people, organizational, and technology factors describes which step in the four-step model of problem solving?

Improved decision making

Verizon Corporation uses a Web-based digital dashboard to provide managers with precise real-time information on customer complaints, network performance for each locality served, and line outages or storm-damaged lines. Using this information, managers can immediately allocate repair resources, inform consumers of repair efforts, and restore service fast. This scenario is a good example of a business using information systems to achieve which of the following strategic business objectives?

Improved Decision Making

managers can immediately allocate repair resources, inform consumers of repair efforts, and restore service fast.