IS Chapter 1
There are two types of outsourcing: offshore outsourcing and foreign outsourcing.
False
Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected.
False
Purchase of information systems and telecommunications equipment constituted more than half of all capital investment in the United States in 2013.
True
The dimensions of information systems are people, organizations, and information technology
True
UPS's use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy.
True
An extranet is a private intranet extended to authorized users outside the organization.
True
An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing.
True
As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks.
True
Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes.
True
Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively
True
Identifying a problem includes agreeing that a problem exists.
True
In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company.
True
A network requires at least three computers and a shared resource.
False
Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.
False
IT managerial jobs are outsourced easily because of the universal standards used by the Internet.
False
Information systems consists of all the hardware and software that a firm needs to use in order to achieve its business objectives.
False
Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach.
False
Political conflict is an example of the people dimension of business problems.
False
As discussed in the chapter opening case, the Giants' new ticketing information systems is an effort to achieve which of the primary business objectives?
Improved decision making
The use of information systems because of necessity describes the business objective of:
Survival
An IT infrastructure provides the platform on which the firm can build its information systems.
True
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
True
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:
decision making and control in an organization.
The six important business objectives of information system investment include all of the following except:
employee morale.
All of the following choices describe ways for a company to achieve a competitive advantage, except:
implementing information systems to support better management decision making.
Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:
improved decision making.
All of the following describe the effects of globalization except:
increases in transaction costs.
The three activities in an information system that produce the information organizations use to control operations are:
input, processing, and output.
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:
survival.
Journalist Thomas Friedman's description of the world as "flat" referred to:
the flattening of economic and cultural advantages of developed countries.
