IS Management: Chapter 2

True or False: Business processes that impede organizational responsiveness are a source of competitive strength for a company.

False

True or False: ESSs are designed primarily to solve specific problems.

False

True or False: ESSs are designed to serve the middle management of the organization

False

True or False: Enterprise systems do not utilize order transaction data.

False

True or False: Every business process is tied to one specific functional area.

False

True or False: Middle management is responsible for directing the day-to-day activities of the business

False

True or False: Most MIS' used are sophisticated mathematical models or statistical techniques.

False

True or False: a payroll system is a typical example of an MIS.

False

True or False:The principal purpose of a TPS is to answer non-routine questions and track the flow of transactions through an organization.

False

Which of the following statements is not true about collaboration in a business setting? a. Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. b. Collaboration may be a short-lived activity, lasting just a few minutes. c. The evidence of the business benefits of collaboration is largely anecdotal. d. Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. e. Special types of information systems are available to support collaboration

d. Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity

Which of the following Google tools allows people to engage in group video chat? a. Google Docs b. Google Drive c. Google Circles d. Google Hangouts e. Google Apps for Business

d. Google Hangouts

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an: a. TPS b. CRM system c. KMS d. MIS e. ESS

d. MIS

Employees that assist with paperwork at all levels of the firm are called: a. operational management b. service workers c. knowledge workers d. data workers e. senior managers

d. data workers

The use of digital technology and the Internet to execute the major business processes in the enterprise is called: a. MIS b. e-commerce c. KWM d. e-business e. enterprise applications

d. e-business

Which of the following is an example of a key force in a firm's broader, less immediate environment? a. Regulations b. suppliers c. customers d. economic trends e. competitiors

d. economic trends

Supply chain management systems are considered to be a(n) ________ because they automate the flow of information across company boundaries. a. MIS b. cross-functional system c. KMS d. inter-organizational system e. enterprise system

d. inter-organizational system

Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal. a. manufacturing and production b. the environment c. sales and marketing d. invoices and payments e. technology

d. invoices and payment

Identifying potential customers for the businesses' products or services is an activity associated with the ________ function. a. technology b. manufacturing and production c. human resources d. sales and marketing e. finance and accounting

d. sales and marketing

________ systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies. a. digital dashboard b. reverse logistics c. collaborative distribution d. supply chain management e. enterprise planning

d. supply chain management

Which of the following can typically access a company's intranet? a. the general public b. the firm's outside contractors c. the firm's customers d. the firm's employees e. the firm's suppliers

d. the firm's employees

A wiki is a type of collaborative: a. blogging b. virtual world c. social network d. website e. MIS

d. website

________ support making decisions that are unique, rapidly changing, and not easily specified in advance. a. KWM b. MIS c. TPS d. ESS e. DSS

e. DSS

Which of the following types of systems could be used to enable different firms to work collaboratively on a product? a. KMS b. DSS c. CRM d. Intranet e. Extranet

e. extranet

Interaction jobs are those jobs with: a. require an emphasis on innovation. b. are performed typically by operational-level employees. c. involve knowledge that can't be put into an information system. d. require intense levels of interaction with clients. e. require close coordination and collaboration.

e. require close coordination and collaboration

Key forces in a business's immediate environment include: a. global events b. politic conditions c. technological innovations d. economic conditions e. stockholders

e. stockholders

________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location. a. mind mapping b. screen sharing c. virtual reality d. virtual world e. telepresence

e. telepresence

True or False: A TPS helps managers monitor the firm's relations with the external environment

True

True or False: A business is a formal organization created to sell services or products at a profit

True

True or False: An MIS primarily supports routine decision making

True

True or False: Decision-support systems often use information from external sources

True

True or False: ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

True

True or False: In a firm hierarchy, responsibility and accountability is concentrated at the top

True

True or False: Information supplied by an enterprise system is structured around cross-functional business processes.

True

True or False: Information systems found in nonprofit organizations are typically very similar to those found in private industry.

True

True or False: Knowledge management systems and customer relationship management systems are both types of enterprise applications.

True

True or False: Operational-level manufacturing systems provide transaction-level information that enable monitoring of the daily activities of a business

True

True or False: Supply chain management systems are more externally oriented than enterprise systems

True

True or False: Teams are formal business groups that are created to accomplish a specific task.

True

True or False: The primary goal of social business is to deepen interactions with employees and customers.

True

True or False: an MIS typically uses data supplied by a TPS.

True

Which of the following systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance? a. DSS b. TPS c. CRM d. MIS e. KMS

a. DSS

Which of the following refers to the purchase or sale of goods and services over the internet? a. E-commerce b. MIS c. E-business d. CRM e. SCM

a. E-commerce

You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs? a. an extranet with KMS capabilities b. a telepresence system c. a TPS with KMS capabilities d. a virtual world e. a wiki

a. an extranet with KMS capabilities

What is the most important benefit of an enterprise application? a. Enabling business functions and departments to share information b. enabling cost-effective, e-business processes c. enabling managers to make better decisions d. enabling a company to work collaboratively with customers and suppliers e. Enabling speed of communicating

a. enabling business functions and departments to share information

A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business. a. enterprise system b. TPS c. DSS d. automatic reporting system e. MIS

a. enterprise system

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics, such as views and click-throughs, about their current display ads. Which type of system will most efficiently provide a solution? a. extranet b. KWM c. Intranet d. CRM e. Enterprise system

a. extranet

The three principal levels of hierarchies within a business organization are: a. senior management, middle management, and operational management. b. senior management, operational management, and data workers. c. senior management, data workers, and operational management. d. senior management, knowledge workers, and service workers. e. senior management, operational management, and workers

a. senior management, middle management, and operational management

The goal of social commerce applications is to: a. share opinions about purchasing products or services b. connect through personal business profiles c. use social media to connect with customers d. upload and share business documents e. harness collective knowledge to generate new ideas

a. share opinions about purchasing products or services

Each of the following is required for successful collaboration, except: a. strong hierarchy b. breadth of collaboration c. decentralized structure d. appropriate collaboration technology e. open culture

a. strong hierarchy

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? a. TPS b. DSS c. MIS d. CRM e. ESS

b. DSS

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? a. ESS b. MIS c. DSS d. CRM e. TPS

b. MIS

In a business environment, the focus of collaboration is to: a. prevent miscommunication b. accomplish the task at hand c. increase a firm's profit margin d. provide a sense of community e. foster better communication

b. accomplish the task at hand

Which of the following systems are designed to support organization-wide process coordination and integration? a. ESS b. enterprise applications c. MIS d. DSS e. CRM

b. enterprise applications

You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s business processes and increase its profit margin? a. Video conferencing system, to improve collaboration b. Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed c. MIS, to produce reports on the firm's operations d. KMS, to minimize redundant work on similar clients e. CRM, to maintain easily accessible customer records to minimize the time spent looking for client data

b. extranet, to enable quick collaboration via the internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Producing a bill of materials is a responsibility of the ________ function. a. finance and accounting b. manufacturing and production c. technology d. human resources e. sales and marketing

b. manufacturing and production

What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools? a. space/cost matrix b. time/space matrix c. cost/use matrix d. time/cost matrix e. task/time matrix

b. time/space matrix

A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n): a. decision support system b. transaction processing system c. executive support system d. business intelligence system e. management-level system

b. transaction processing system

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years? a. MIS b. KWM c. ESS d. DSS e. TPS

c. ESS

Which of the following systems are designed to summarize and report on the company's basic operations? a. ESS b. KMS c. MIS d. TPS e. DSS

c. MIS

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? a. MIS b. ESS c. SCM system d. DSS e. CRM system

c. SCM system

Which of the following is not a true statement with respect to business processes? a. Every business can be seen as a collection of business processes. b. Information systems can automate many steps in business processes that were formerly performed manually. c. The efficiency of a business firm is not related to its business processes. d. Analyzing business processes can enable you to achieve a clear understanding of how a business actually works. e. A business process may involve a unique way in which work, information, and knowledge are coordinated within an organization.

c. The efficiency of a business firm is not related to its business processes

DSS and MIS are also referred to as _________ systems. a. executive support b. business information c. business intelligence d. expert e. business model

c. business intelligence

An ESS is an information system that supports the a. day-to-day processes of production b. management of customer relationships c. long-range planning activities of senior management d. knowledge and data workers in an organization e. decision-making and administrative activities of middle managers

c. long-range planning activities of senior management

The term management information systems refers to a specific category of information systems serving: a. integrated data processing throughout the firm b. transaction process reporting c. middle management functions d. senior management e. knowledge workers

c. middle management functions

Which of the following is an interorganizational business process? a. identifying a customer b. hiring an employee c. ordering raw materials d. checking product quality e. creating financial statements

c. ordering raw materials

Instant messaging, videoconferencing, and shared screens are all examples of ________ collaboration tools. a. spontaneous b. colocated c. synchronous d. bimodal e. asynchronous

c. synchronous

________ provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. a. TPS b. MIS c. CPS d. ESS e. CRM systems

d. CRM systems