Isam - Chapter 1

All of the following are new technology-related trends in MIS except: A) cloud computing. B) big data. C) IoT. D) the mobile digital platform. E) co-creation of business value.

E

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? A) Survival B) Improved decision making C) Competitive advantage D) Operational excellence E) Customer intimacy

A

A moving company has an information system that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times is a(n) ________ dimension of the system. A) organizational B) managerial C) people D) technology E) cultural

A

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system? A) The specification of procedures for identifying packages with sender and recipient information B) Monitoring service levels C) Promoting the company strategy of low-cost, superior service D) The use of handheld computers and networks for managing package delivery E) Routing software that creates the most efficient delivery route for each driver

A

Journalist Thomas Friedman's description of the world as "flat" refers to the: A) flattening of economic and cultural advantages of developed countries. B) use of the Internet and technology for instantaneous communication. C) reduction in travel times and the ubiquity of global exchange and travel. D) growth of globalization. E) increased use of global currencies.

A

Outdated software is an example of the ________ dimension of business problems. A) technology B) organizational C) people D) management E) cultural

A

Perhaps the most frequent error in problem solving is: A) rushing to judgment about the nature of a problem. B) not being aware of personal limitations. C) being too doubtful. D) following a rote pattern of decision making. E) failing to consider all dimensions of a problem.

A

Which are the three major dimensions of business problem solving? A) Organizational dimensions, people dimensions, and technology dimensions B) Organizational dimensions, people dimensions, and environmental dimensions C) People dimensions, technology dimensions, and environmental dimensions D) Technology dimensions, organizational dimensions, and environmental dimensions E) Organizational dimensions, technology dimensions, and cultural dimensions

A

Which of the following is an example of a business using information systems to create new products and services? A) Apple's creation of the iPad B) JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced C) The Mandarin Oriental's use of computers to keep track of guests' preferences D) Verizon's web-based digital dashboard providing real-time company information for managers E) Walmart's Retail Link system

A

Which of the following is an important skill for an accounting major? A) An understanding of online transaction and reporting systems B) An understanding of product management enterprise systems C) An understanding of supplier management enterprise systems D) An understanding of enterprise systems that enhance leadership E) An understanding of enterprise systems for customer relationship management

A

Which of the following is the best definition of an information system? A) A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization B) Computers, keyboards, printers, and telecommunications devices C) A set of detailed programmed instructions that transform raw data into information D) Physical devices and software that can be connected to share voice, data, images, sound, and video E) A global network that uses universal standards

A

Which of the following is the key business metric behind the technologies implemented by Kroger, as discussed in the chapter-opening case? A) Higher customer satisfaction levels B) Survival C) Improved employee morale D) Improved decision making E) Reduced cost of supplies

A

You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem, you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect? A) People B) Technology C) Management D) Organizational E) Cultural

A

________ consists of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. A) Software B) Programming C) Enterprise applications D) Business intelligence E) Data management technology

A

An example of a business using information systems for supplier intimacy is: A) Apple's creation of the iPad. B) JCPenney's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced. C) Citibank's ATM system. D) Verizon's web-based digital dashboard providing real-time company information for managers. E) the Mandarin Oriental's use of computers to keep track of guests' preferences.

B

Converting raw data into a more meaningful form is called: A) capturing. B) processing. C) organizing. D) feedback. E) inputting.

B

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals. A) operations managers B) senior managers C) marketing managers D) accounting managers E) knowledge workers

B

In a hierarchical organization, the upper levels consist of: A) managerial, professional and knowledge workers. B) managerial, professional, and technical workers. C) professional and operational workers. D) managerial, professional, and operational workers. E) knowledge, technical and operational workers.

B

Inadequate resources are an example of the ________ dimension of business problems. A) management B) organizational C) people D) infrastructure E) cultural

B

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in its use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems? A) Culture is one element that can be radically changed, not always for the better, by new information systems. B) Culture affects how information system solutions are implemented and used. C) Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes. D) Culture is the driving force behind decision making and innovation. E) Culture is the basis for organizational politics.

B

The enormous volume of data generated by Internet activity, such as web traffic, email, and social media is referred to as: A) IoT. B) big data. C) the mobile digital platform. D) cloud computing. E) business intelligence.

B

The final step in the four-step model of business problem solving is: A) outcome. B) implementation. C) change management. D) feedback. E) employee retraining.

B

The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the: A) management dimension. B) people dimension. C) organizational dimension. D) technology dimension. E) cultural dimension.

B

The six important business objectives of information system investment include all of the following except: A) competitive advantage. B) employee morale. C) improved decision making. D) survival. E) new products.

B

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of: A) improved flexibility. B) improved decision making. C) competitive advantage. D) supplier intimacy. E) a new product.

B

Walmart exemplifies the power of information systems coupled with excellent business practices and supportive management to achieve which of the following? A) New business models B) Operational efficiency C) Customer intimacy D) Competitive advantage E) Survival

B

Which of the following is an important skill for a marketing major? A) An understanding of online transaction and reporting systems B) An understanding of product management enterprise systems C) An understanding of supplier management enterprise systems D) An understanding of enterprise systems that enhance leadership E) An understanding of financial reporting systems

B

All of the following are examples of environmental actors in an information system except: A) customers. B) stockholders. C) feedback. D) competitors. E) regulatory agencies.

C

All of the following can be considered managerial responsibilities except: A) making action plans to solve organizational problems. B) creating new products and services. C) designing new information systems. D) allocating human resources to coordinate the work to be done. E) setting strategy for responding to business challenges in the environment.

C

As described in the chapter case, which of the following constitutes a people element of the UPS tracking system? A) The web-based Post Sales Order Management System B) The ability to provide package status reports to customers C) The decision to use automation D) The implementation of in-house package tracking software E) The ability to embed UPS functions in external sites

C

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed? A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then implement the solution. B) Think about what solutions can be implemented, look for solution designs, evaluate the designs, and then implement the solution. C) Identify the problem, design alternative solutions, choose the best solution, and then implement the solution. D) Design solutions, evaluate and identify the problems, choose the best solution, and then implement the solution. E) Identify relevant information technologies, interview employees, choose a technology, and implement the technology.

C

Data management technology consists of the: A) physical hardware and media used by an organization for storing data. B) detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. C) software governing the organization of data on physical storage media. D) hardware and software used to transfer data. E) universally accepted standards for storing data.

C

E-commerce and Internet advertising reached $83 billion in 2017, growing at about: A) 5 percent. B) 10 percent. C) 15 percent. D) 20 percent. E) 25 percent.

C

Flapjack Flats, a new pancake restaurant chain, is having difficulty finding pancake chefs. This is a business problem that falls into the: A) management dimension. B) people dimension. C) organizational dimension. D) technical dimension. E) cultural dimension.

C

The average number of baseball tickets sold at a particular price is an example of: A) input. B) raw data. C) meaningful information. D) output. E) feedback.

C

The failure of NASA's initial solution to preventing the space shuttle shedding foam illustrates the: A) importance of training employees on new business processes. B) need to prepare for measuring outcomes of a business solution. C) continuous nature of problem solving. D) need to quickly adapt to new technological innovations. E) importance of organizational change in problem solving.

C

The three activities in an information system that produce the information organizations use to control operations are: A) information, research, and analysis. B) input, output, and feedback. C) input, processing, and output. D) data analysis, processing, and feedback. E) information, data, and processing.

C

To make sure it stocks clothes that its customers will purchase, a department store implements a new application that analyzes spending levels at its stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support? A) New products B) Survival C) Customer intimacy D) Improved decision making E) Operational excellence

C

What is the estimated growth rate for information systems managers' jobs through 2024? A) 5% B) 8% C) 12% D) 15% E) 17%

C

Which business objective were competitors seeking when they rushed to provide ATMs after Citibank introduced the first ATMs in New York? A) Improved efficiency B) Customer and supplier intimacy C) Survival D) Competitive advantage E) Improved decision making

C

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? A) Information systems literacy B) Information systems architecture C) Management information systems D) Information technology infrastructure E) Computer information systems

C

Which of the following is a global network that uses universal standards to connect millions of different networks around the world? A) An extranet B) The World Wide Web C) The Internet D) An intranet E) Verizon

C

Which of the following is an example of raw data from an automobile manufacturer? A) An average of 130 Subarus sold daily in New York in 2017 B) 1,300 Subaru Outbacks sold during the first quarter 2017 in New York C) One Subaru Outback sold January 7, 2017 in Mount Kisco, New York for $25,000 D) Annual sales of Subaru Outbacks increased 4.5 percent E) An average sale price of $26,000 for all Subaru Outbacks sold during January 2017 in Mount Kisco, New York

C

Which of the following statements is not true? A) In 2016, American businesses invested nearly $2.8 trillion in information systems hardware, software, and telecommunications equipment. B) In 2016, American businesses spent $800 billion on business and management consulting and information technology services. C) In 2016, about 25 percent of all capital investment in the United States was for information systems hardware, software, and telecommunications equipment. D) Expenditures in the United States for information systems are growing at a faster rate than the U.S. economy as a whole. E) Worldwide, non-U.S. expenditures for information technology exceeded $3.5 trillion.

C

Work environment is an example of the ________ dimension of business problems. A) management B) organizational C) people D) technology E) cultural

C

_ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format. A) FTP B) Email C) The World Wide Web D) HTML E) An extranet

C

All of the following describe the effects of globalization except: A) significant decreases in operating costs. B) reduction of labor costs through outsourcing. C) ability to find low-cost suppliers. D) increases in transaction costs. E) replication of business models in multiple countries.

D

Intranets: A) are based on mainframe technology. B) are multiple networks joined together. C) are typically used to communicate with the business's trusted vendors. D) use Internet technology for a private company network. E) provide the platform on which a firm builds its information systems.

D

Output: A) is feedback that has been processed to create meaningful information. B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers raw data to the people who will use it or to the activities for which it will be used. D) transfers processed information to the people who will use it or to the activities for which it will be used. E) is a stream of raw facts representing events occurring in organizations or the physical environment.

D

What percent of employed Americans report spending some time working remotely? A) 13 percent B) 23 percent C) 33 percent D) 43 percent E) 53 percent

D

Which of the following statements is not true? A) The most common and successful offshore outsourcing projects involve production programming and system maintenance programming work, along with call center work. B) Inflation in Indian and Chinese wages for technology work is leading to a counter movement of some IT jobs back to the United States. C) Outsourcing has actually accelerated the development of new systems in the United States by reducing the cost of building and maintaining them. D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the United States. E) Management and organizational tasks required in systems development usually are not outsourced.

D

Which of the following would not be considered part of the implementation phase of problem solving? A) Change management B) Purchasing hardware for an information systems solution C) Training an employee on new systems software D) Evaluating a selection of software packages for implementing a new business process E) Determining the attitude of employees about the solution

D

) Telepresence is an example of which of the following? A) Business intelligence B) Social business C) IoT D) Mobile digital platform E) Virtual meeting

E

A firm that must invest in a new information system in order to comply with federal legislation is investing to achieve which of the following business objectives? A) Customer intimacy B) Operational excellence C) New products. D) Improved decision making E) Survival

E

Approximately how many adult Americans are online? A) 118 million B) 173 million C) 205 million D) 220 million E) 273 million

E

In choosing the best solution for a business problem, all of the following are important considerations except: A) the cost of the solution. B) the feasibility of the solution given existing resources and skills. C) the length of time to implement the solution. D) the attitudes of employees. E) the ability to forget about the problem once it has been solved.

E

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A) business process. B) environment. C) atmosphere. D) values. E) culture.

E

What percent of the Fortune 500 companies uses Twitter to communicate with their customers? A) 20 percent B) 40 percent C) 50 percent D) 60 percent E) 80 percent

E