ISDS 3115 Exam 2 V

Which of the following is NOT true regarding layout​ decisions? A. An effective layout can help an organization achieve a strategy that supports​ differentiation, low​ cost, or response. B. Layout designs need to be viewed as dynamic because of our increasingly​ short-life-cycle and​ mass-customized world. C. To obtain flexibility in​ layout, operations managers could keep investments high. D. Layout is one of the key decisions that determines the​ long-run efficiency of operations.

C. to obtain flexibility in layout, operation managers could keep investments high.

Which of the following statements is NOT true regarding location​ decisions? A. Location often has the power to make or break a​ company's business strategy. B. Location decisions to support a​ low-cost strategy require particularly careful consideration. C. Location decisions are important because location has a major impact on the overall risk and profit of the company. D. Once management is committed to a specific​ location, many costs become relatively easy to reduce.

D.

What is a drawing of the movement of​ material, product or​ people? A. process chart B. AIS C. RFID D. flowchart

D. Flowchart

Which of the following is the Japanese term used to describe continuous improvement​ efforts? A. six sigma B. ​poka-yoke C. kanban D. kaizen

D. KAIZEN

A device or technique that ensures production of a good unit every time is a A. control chart. B. zero defect. C. ​fail-safe. D. ​poka-yoke.

D. Poka-yoke

Which of the following statements is NOT​ true? A. Selection of a particular process strategy requires decisions about equipment and technology. B. The selection of equipment requires considering​ cost, cash​ flow, market​ stability, quality,​ capacity, and flexibility. C. Selecting the best equipment requires understanding the specific industry and available processes and technology. D. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult.

D. adding flexibility to the production process can be a major competitive advantage. building flexibility into a production process is usually inexpensive but difficult.

A​ fixed-position layout A. allocates shelf space and responds to customer behavior. B. seeks the best personnel and machine utilization in repetitive or continuous production. C. groups​ workers, their​ equipment, and​ spaces/offices to provide for movement of information. D. addresses the layout requirements of​ large, bulky, projects such as ships and buildings.

D. addresses the layout requirements of large bulky, projects such as ships and buildings.

Which of the following represents a common way to manage capacity in the service​ sector? A. reservations B. ​first-come, first-served service rule C. appointments D. changes in staffing levels .E. ​"early bird" specials in restaurants

D. changes in staffing levels.

What process uses warehousing to add value to a product through component​ modification, repair,​ labeling, and​ packaging? A. ambient conditioning B. ​cross-docking C. servicescaping D. customizing

D. customizing

As the level of service​ increases, the cost of waiting time A. remains unchanged. B. increases. C. first​ decreases, then increases. D. decreases.

D. decreases

What does EMV stand​ for? A. enterprise management valuation B. expected maintenance volume C. expected machine valuation D. expected monetary value

D. expected monetary value.

The requirements of work cells do NOT include A. identification of families of products. B. testing at each station in the cell. C. being​ self-contained, with its own equipment and resources. D. a high level of training and a low level of flexibility.

D. high level of training and a low level of flexibility

Which of the following DOES NOT increase profit by improving​ quality? A. flexible pricing B. increased productivity C. improved reputation D. higher warranty costs

D. higher warranty cost

As the level of service​ increases, the cost of providing service A. first​ decreases, then increases. B. remains unchanged. C. decreases. D. increases.

D. increases.

Stacked Resaurants lets customers choose ingredients for their sandwhiches using A. a telephone at the table. B. a moving conveyor belt. C. playing cards. D. an iPad menu.

D. ipad menu

Which of the following approaches makes new capacity a larger increase at the beginning of the​ period? A. attempts to have an average capacity that straddles demand with incremental expansion B. leading demand with incremental expansion C. lagging demand with incremental expansion D. leading demand with a​ one-step expansion

D. leading demand with a one step expansion

A concert​ hall, employing both ticket takers and ushers to seat​ patrons, behaves typically as which of the​ following? A. ​single-server, single-phase system B. ​multiple-server, cross-phase system C. ​single-server, multiphase system D. ​multiple-server, multiphase system .E. ​multiple-server, single-phase system

D. multiple server, multiphase system

Which distribution most frequently describes the service time in queuing​ theory? A. Normal B. Poisson C. Beta D. Negative exponential

D. negative exponential

Which of the quadrants in the service process matrix has high labor intensity and high​ customization? A. service shop B. mass service C. service factory D. professional service

D. professional service

Work cells typically have A. increased raw materials inventory. B. increased​ work-in-process inventory. C. increased direct labor needs due to specialization. D. reduced investment in machinery and equipment

D. reduced investment in machinery and equipment

Which of the following is NOT one of the techniques that Disney uses to try to keep visitors happy while waiting in​ line? A. posts signs telling visitors how many minutes until they reach each ride B. makes lines appear to be constantly moving forward C. entertains people while they wait D. serves drinks

D. serves drinks

What is training and empowering frontline employees to solve a problem​ immediately? A. employee empowerment B. courtesy C. quality circle D. service recovery

D. service recovery

What is the major difference in focus between a location decision in the service sector vs. the manufacturing​ sector? A. There is no difference in focus. B. The focus in manufacturing is on​ labor, while the focus in service is on raw materials. C. The focus in manufacturing is on revenue​ maximization, while the focus in service is on cost minimization. D. The focus in service is on revenue​ maximization, while the focus in manufacturing is on cost minimization.

D. the focus in service is on revenue maximization, while the focus is manufacturing is on cost minimization

Which of the following is NOT one of the four predictive variables in La Quinta​ Inn's regression model that predicts motel selection behavior and success of a​ site? A. median income levels B. the location of nearby colleges C. the state population per inn D. the number of hotel rooms in the vicinity

D. the number of hotel rooms in the vicinity

In companies such as​ Intel, what is the PRIMARY motivation behind the trend of shrinking office space and lower cubicle walls for​ individuals? A. to be able to monitor employee activities B. to assign two people to one desk because employees travel so much C. to save money D. to get people to work more in groups

D. to get people to work more in groups.

o provide better access and possibly reduce the number of workers​ needed, work cells may be designed in the shape of what letter of the​ alphabet? A. D B. O C. V D. U

D. u

A good layout requires​ determining: A. material handling equipment. B. environment and aesthetics. C. capacity and space requirements. D. cost of moving between various work areas. E. All of the above.

E. All of the above

Which of the following statements regarding​ "proximity" in the location decision is​ FALSE? A. Perishability of raw materials is a good reason for manufacturers to locate near the​ supplier, not the customer. B. Reduction in bulk is a good reason for a manufacturer to locate near the supplier. C. Manufacturers want to be near customers when their product is​ bulky, heavy, or fragile. D. Service organizations find that proximity to market is the most critical primary location factor. E. Clustering among fast food chains occurs because they need to be near their labor supply.

E. Clustering among fast food chains occurs because they need to be near their labor supply.

Which of the following is NOT one of​ McDonald's "seven major​ innovations"? A. ​self-service kiosks B. breakfast menus C. play areas D. ​drive-through windows E. the Happy Meal

E. Happy meal

A waiting​ line, or​ queuing, system has three​ parts, which​ are: A. arrival​ discipline, queue​ discipline, and service sequencing. B. arrival​ rate, service​ rate, and utilization rate. C. distribution of arrival​ times, discipline while​ waiting, and distribution of service times. D. sequencing​ policy, penalty for​ reneging, and expediting of arrivals. E. arrivals or​ inputs, queue discipline or the waiting line​ itself, and the service facility.

E. arrival or inputs, queue discipline or the waiting line itself, and the service facility.

When making a location decision at the​ region/community level, which of these would be​ considered? A. government​ rules, attitudes,​ stability, incentives B. cultural and economic issues C. zoning restrictions D. ​air, rail,​ highway, waterway systems E. cost and availability of utilities

E. cost and availability of utilities.

Which of the following is the best example of the proximity rule​ that, for service​ firms, proximity to market is the most important location​ factor? A. Soft drinks are bottled in many local​ plants, where carbonated water is added to proprietary syrups that may have been shipped long distances. B. Patients will travel very long distances to have their hernia surgeries performed at Shouldice Hospital. C. Metal refiners​ (smelters) locate near mines to accomplish significant weight reduction near the​ metal's source. D. Furniture makers choose to locate near the source of good​ hardwoods, even though it means locating near other furniture manufacturers. E. Few people will travel​ out-of state for a routine haircut.

E. few people will travel out of state for a routine haircut.

One of the major advantages of​ process-oriented layouts​ is: A. small​ work-in-process inventories. B. large​ work-in-process inventories. C. high equipment utilization. D. smooth and continuous flow of work. E. flexibility in equipment and labor assignment

E. flexibility in equipment and labor assignment.

Effective capacity is typically larger than design capacity

False

Process-oriented layouts typically have low levels of​ work-in-process inventory.

False

When the assumptions of the​ M/M/1, M/M/S,​ M/D/1, and​ limited-population queuing models do not hold​ true, there are no other approaches available to us.

False

Which of the following organizations used its geographic information system to create an ideal customer profile of female homeowners with​ families? A. ​Arby's B. ​Jo-Ann Stores C. Carvel Ice Cream D. Home Depot

JO ANN'S

Which of the following is NOT one of the tasks of random stocking​ systems? A. Assigning certain items or classes of items to particular warehouse areas so that the total distance traveled within the warehouse is maximized. B. Maintaining accurate records of existing inventory and its locations. C. Sequencing items to minimize the travel time required to​ "pick" orders. D. Maintaining a list of​ "open" locations.

a. assigning certain items or classes of items to particular warehouse areas so that the total distance traveled within the warehouse is maximized.

In acceptance​ sampling, the​ producer's risk is the risk of having a A. good lot rejected. B. bad lot accepted. C. good lot accepted. D. bad lot rejected.

a. good lot rejected

Which of the following techniques might a service or retail organization use to make a location​ decision? A. locational​ cost-volume analysis B. transportation method C. traffic counts D. crossover charts

traffic counts

1n the analysis of queuing​ models, the Poisson distribution often describes arrival​ rates, while service times are often described by the negative exponential distribution

true

Service firms choose locations​ based, in​ part, on the revenue potential of a site

true

The ratio of labor cost per day to​ productivity, in units per​ day, is the labor cost per unit.

true

An example of an intangible​ cost, as it relates to location​ decisions, is the quality of education. True False

true.

An assembly line has 10 stations with times of​ 1, 2,​ 3, 4,​ ..., 10, respectively. What is the bottleneck​ time?

18.18% of the throughput time

Christopher's Cranks uses a machine that can produce 100 cranks per hour. The firm operates 12 hours per​ day, five days per week. Due to regularly scheduled preventive​ maintenance, the firm expects the machine to be running during approximately​ 95% of the available time. Based on experience with other​ products, the firm expects to achieve an efficiency level for the cranks of​ 85%. What is the expected weekly output of cranks for this​ company?

4845

What is an electronically guided and controlled cart used to move​ materials? A. AGV B. AIS C. CNC D. RFID

A. AGV

What is the percentage defective in an average lot of goods inspected through acceptance​ sampling? A. AOQ B. AQL C. LTPD D. OC curve

A. AOQ

Inspections should NOT take place A. after costly or irreversible processes. B. at your facility upon receipt of goods from your supplier. C. during the​ step-by-step production process. D. at your​ supplier's plant while the supplier is producing.

A. After costly or irreversible processes.

Which one of the following is NOT a characteristic of a Model C or​ M/D/1 system? A. exponential service time pattern Your answer is correct.B. Poisson arrival rate pattern C. single phase D. unlimited population size E. single server

A. Exponential service time pattern.

Which of the following is an example of ambient​ conditions? A. leather chairs at Starbucks B. ​Walmart's greeter at the door C. Best​ Buy's wide center aisle D. Hard Rock​ cafe's wall of guitar

A. Leather chairs at starbucks.

A location decision for a traditional department store​ (e.g., Macy's) would tend to have what type of​ focus? A. revenue focus .B. education focus C. labor focus D. cost focus E. environmental focus

A. Revenue focus

Which of the following is NOT a production technology that enhances production and​ productivity? A. service blueprinting B. automatic identification systems C. process control D. vision systems

A. Service blueprinting

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service​ quality? A. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation. B. The tangible component of many services is important. C. The operations manager should realize that the​ customer' expectations are the standard against which the service is judged. D. Managers must expect exceptions.

A. The manager may be able to influence the quality of the service but has little control over the customer's expectation.

In many​ applications, human quality inspectors can be replaced effectively by A. vision systems. B. RFID tags. C. automated storage and retrieval systems. D. FMS.

A. Vision systems

The​ "A" on an office relationship chart means A. absolutely necessary. B. across from. C. absolutely unimportant. D. ​nothing; it is not used on an office relationship chart.

A. absolutely necessary

The book Aerotropolis describes cities that develop around which of the​ following? A. airports B. interstate highways C. rail hubs D. rivers and ports

A. airports

What are the two most important cost considerations in queuing​ problems? A. cost of providing service and cost of waiting time B. cost of providing service and cost of marketing C. cost of lost time waiting and cost of marketing D. cost of line management and cost of marketing

A. cost o providing service and cost of waiting time.

Managing quality helps build successful strategies of A. ​differentiation, low cost and response. B. ​differentiation, low cost and service. C. ​differentiation, time and response. D. ​differentiation, time and service.

A. differentiation, low cost, and response.

Which of the following would NOT be produced or offered using a​ fixed-position layout? A. a hospital emergency room B. a ship C. a highway D. a hospital operating room

A. hospital emergency room

Attribute inspection measures A. if the product is good or bad. B. whether or not the product attributes conform to the​ inspector's personal tastes. C. if cause and effect are present. D. such dimensions as​ weight, speed,​ size, or strength to see if an item falls within an acceptable range.

A. if the product is good or bad.

Most bank teller services are operated with what kind of​ system? A. ​multiple-server, single-phase B. ​single-server, single-phase C. ​multiple-server, multiphase D. ​single-server, multiphase

A. multiple server, single phase

An airline ticket​ counter, with several agents for one line of​ customers, is an example of which of the​ following? A. ​multiple-server, single-phase system Your answer is correct.B. ​cross-server, single-phase system C. ​single-server, single-phase system D. ​multiple-server, multiphase system E. ​single-server, multiphase system

A. multiple-server single-phase system

Which of the following statements is NOT true regarding location​ decisions? A. Once management is committed to a specific​ location, many costs become relatively easy to reduce. B. Location often has the power to make or break a​ company's business strategy. C. Location decisions to support a​ low-cost strategy require particularly careful consideration. D. Location decisions are important because location has a major impact on the overall risk and profit of the company.

A. once mangement is committed to a specific location many costs become retailer easy to reduce.

What is the fundamental rethinking of business processes to bring about dramatic improvements in​ performance? A. process redesign B. process design C. process analysis D. process strategy

A. process re design

Which of the following statements is NOT true regarding process​ redesign? A. Process redesign is also called process reinvention. B. Process redesign also focuses on those activities that cross functional lines. C. Process redesign is also called process reengineering. D. Effective process redesign works only if the basic process and its objectives are reexamined.

A. process redesign is also called process reinvention

​Taguchi's quality loss function is based on a A. quadratic equation. B. binomial distribution. C. negative exponential distribution. D. linear equation.

A. quadratic equation

The body of knowledge about waiting lines is called A. queuing theory. B. patience discipline. C. line analysis. D. waiting science.

A. queuing theory

Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its​ promises? A. reliability B. credibility C. competence D. responsiveness

A. reliability

The American Society for Quality defines quality as A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. B. how well a product fits patterns of consumer preferences. C. even though it cannot be​ defined, you know what it is. D. the degree of excellence at an acceptable price and the control of variability at an acceptable cost.

A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

Which of the following arranges machinery and equipment to focus on production of a single product or group of related​ products? A. ​work-cell layout B. ​product-oriented layout C. ​fixed-position layout D. ​process-oriented layout

A. work cell layout

Which of the following determinants of service quality means approachability and ease of​ contact? A. courtesy B. access C. security D. tangibles

B. Access

Customers who​ ________ refuse to join the waiting line because it is too long to suit their needs or interests. A. renege B. balk C. Poisson D. queue

B. Balk

Which of the following is NOT one of the techniques for building employee​ empowerment? A. Build​ high-morale organizations. B. Eliminate formal organization structures such as teams and quality circles. C. Build communication networks that include employees. D. Develop​ open, supportive supervisors.

B. Eliminate formal organization structures such as teams and quality circles.

The main objective of retail layout is to A. provide for​ comfort, safety, and movement of information. B. maximize profitability per square foot of floor space. C. build teams. D. minimize total costs.

B. Max profitability per square foot of floor space

Which of the following is NOT an example of​ technology's impact on the financial services​ industry? A. debit cards B. RFID C. Internet stock trading D. electronic funds transfer

B. RFID

Which value in an office relationship chart represents​ "Not desirable?" A. N B. X C. ND D. 0

B. X

A successful quality strategy begins with A. satisfying customers and obtaining a competitive advantage. B. an organizational culture that fosters quality. C. an understanding of the principles of quality. D. engaging employees in the necessary activities to implement quality.

B. an organizational culture that fosters quality

Cross-docking A. combines orders to reduce picking time. B. avoids placing the materials or supplies in storage by processing them as they are received for shipment. C. uses the warehouse to add value to the product through component​ modification, repair,​ labeling, or packaging. D. locates stock wherever there is an open location.

B. avoids placing the materials or supplies in storage by processing them as they are received for shipment.

The objective of layout strategy is to A. improve the flow of information. B. develop an effective and efficient layout that will meet the​ firm's competitive requirements. C. improve employee morale. D. improve customer interaction.

B. develop an effective and efficient layout that will meet the firm's competitive requirements.

Which of the following is NOT one of the three seating sections that​ McDonald's is creating in its redesigned​ restaurants? A. the​ "flexible" zone B. the​ "family" zone C. the​ "grab and​ go" zone D. the​ "linger" zone

B. family zone

Which of the following moves production to a large work cell that remains part of the present​ facility? A. focused factory B. focused work center C. ​cross-docking D. ​fixed-position layout

B. focused work center

Which of the following approaches may use subcontracting to accommodate excess​ demand? A. leading demand with a​ one-step expansion B. lagging demand with incremental expansion C. Subcontracting should never be used to accommodate excess demand. D. leading demand with incremental expansion

B. lagging demand with incremental expansion.

A fast food restaurant is an example of A. low customization and high degree of labor. B. low customization and low degree of labor. C. high customization and high degree of labor. D. high customization and low degree of labor.

B. low customization and low degree of labor

In​ process-oriented and​ fixed-position layouts, it is important to minimize the costs of A. skilled labor. B. material handling. C. ​special-purpose machinery. D. raw material.

B. material handling

One hundred percent inspection A. means that only good parts will be shipped to a customer. B. means that every part is checked to see whether or not it is defective. C. is practical and an excellent fit for​ world-class manufacturers. D. catches all of the defective parts.

B. means that every part is checked to see whether or not it is defective.

What is a flowchart with time added on the horizontal​ axis? A. process chart B. process mapping C. CNC D. service blueprinting

B. process mapping

Which of the following approaches is also called a​ "job shop?" A. ​work-cell layout B. ​process-oriented layout C. ​product-oriented layout D. ​fixed-position layout

B. process oriented layout

Workspace can inspire informal and productive encounters if it balances three physical and social​ aspects: A. ​product, people, and permission. B. ​proximity, privacy, and permission. C. ​proximity, people, and permission. D. ​product, privacy, and permission.

B. proximity, privacy, and permission

Which of the following allocates display space and responds to customer​ behavior? A. office layout B. retail layout C. ​product-oriented layout D. warehouse layout

B. retail layout

Which of the following is NOT an external failure​ cost? A. returned goods B. scrap C. costs to society D. lost goodwill

B. scrap

Which of the quadrants in the service process matrix has low labor intensity and low​ customization? A. mass service B. service factory C. professional service D. service shop

B. service factory

Which of the following terms describes the physical surroundings in which a service takes​ place, and how they affect customers and​ employees? A. service decor B. servicescape C. ambience D. landscape

B. servicescape

Adding a complementary product to what is currently being produced is a demand management strategy used​ when: A. demand exceeds capacity. B. the existing product has seasonal or cyclical demand. Your answer is correct.C. efficiency exceeds 100 percent. D. capacity exceeds demand for a product that has stable demand. E. price increases have failed to bring about demand management.

B. the existing product has seasonal or cyclinal demand.

Which of the following is a requirement to be able to compute expected monetary​ value? A. each decision alternative needs at least two states of nature B. the probability of each state of nature is known C. the probability of each decision alternative is known D. each state of nature is equally likely to occur

B. the probability of each state of nature is known.

A​ goods-producing location decision would likely emphasize the importance of which of the​ following? A. parking and access B. utility and labor costs C. security and lighting D. appearance and image

B. utility and labor costs.

Which of the following statements is NOT true regarding production​ technologies? A. Vision systems combine video cameras and computer technology and are often used in inspection roles. B. Robots are mechanical devices that use electronic impulses to activate motors and switches. C. Flexible manufacturing systems and​ computer-integrated manufacturing are increasing the distinction between​ low-volume/high-variety and​ high-volume/low-variety production. D. CNC is machinery with its own computer and memory.

C.

Which of the following is an award for quality achievement in​ Japan? A. ISO 9000 B. Tokyo Medal for Excellence in Quality C. Deming Prize D. Malcolm Baldrige National Quality Award

C. Deming prize

To develop a standard or​ benchmark, firms need to start with A. collecting benchmarking information. B. forming a benchmark team. C. determining what to benchmark. D. identifying benchmarking partners.

C. Determining what to benchmark

Which of the following is NOT helpful for retail​ layout? A. Use prominent locations for​ high-impulse and​ high-margin items. B. Locate the​ high-draw items around the periphery of the store. C. Keep​ end-aisle locations empty to facilitate traffic flow. D. Distribute what are known in the trade as​ "power items" to both sides of an aisle.

C. Keep end aisle locations empty to facilitate traffic flow.

The main goal of retail layout​ is: A. minimizing storage costs. B. minimizing customer confusion regarding location of items. C. maximizing profitability per square foot of floor space. Your answer is correct.D. minimizing space required. E. minimizing material handling cost.

C. Maximizing profitability per square foot of floor space.

Which of the following is NOT a tool for process analysis and​ design? A. flowchart B. process mapping C. Pareto chart D. process chart

C. Pareto chart

Which of the following costs is NOT a cost of​ quality? A. scrap B. lost goodwill C. research and development D. rework

C. Research and development

"A special arrangement of machinery and equipment to focus on production of a single product or group of related​ products" describes what layout​ type? A. ​fixed-position layout B. intermittent production C. work cell .D. warehouse layout E. job shop

C. Work cell

Which of the following is NOT a type of​ "waiting cost?" A. a customer leaving a line because it was too long B. idle employees awaiting machine repairs C. adding an additional server D. a customer not returning because the line was too long

C. adding an additional server

Balancing a work cell is​ done: A. so that each assembly line workstation has exactly the same amount of work. B. before takt time is calculated. C. as part of the process of building an efficient work cell. D. to minimize the total movement in a process layout. E. before the work cell equipment is sequenced.

C. as part of the process of building an efficient work cell.

In​ manufacturing, excess capacity can be used to A. do more​ setups, lengthen production​ runs, and drive down inventory costs. B. do fewer​ setups, lengthen production​ runs, and drive down inventory costs. C. do more​ setups, shorten production​ runs, and drive down inventory costs. D. do fewer​ setups, shorten production​ runs, and drive down inventory costs.

C. do more setups, shorten production runs, and drive dow inventory costs.

The objective of warehouse layout is to A. maximize profitability per square foot of floor space. B. build teams. C. find the optimum​ trade-off between handling cost and costs associated with warehouse space. D. provides for​ comfort, safety, and movement of information.

C. find the opt...

What is the ability to respond with little penalty in​ time, cost, or customer​ value? A. mass customization B. postponement C. flexibility D. repetitive process

C. flexibility

Which of the following could reduce costs and increase​ profit? A. improved response B. flexible pricing C. increased productivity D. improved reputation

C. increased producitivity

The most aggressive and risky approach to capacity planning is A. attempts to have an average capacity that straddles demand with incremental expansion. B. leading demand with incremental expansion. C. leading demand with​ one-step expansion. D. lagging demand with incremental expansion.

C. leading demand with one step expansion.

Which of the following is NOT identified in the text as one of the eight major determinants of volume and revenue for the service​ firm? A. operating policies of the firm B. competition in the area C. level of advertising expenditures D. quality of management

C. level of advertising expenditures.

To obtain flexibility in​ layout, managers may implement all EXCEPT which of the following​ tactics? A. keep investments low B. cross train workers C. place workstations far apart D. use small equipment

C. place workstations far apart

Which distribution most frequently describes the arrival rate in queuing​ theory? A. Beta B. Negative exponential C. Poisson D. Normal

C. poisson

Which of the following is NOT one of the five elements for each city that geographic information systems use to analyze location decision​ factors? A. cultural and entertainment centers B. transportation options C. ​rivers, mountains,​ lakes, and forests D. residential areas

C. rivers, mountains, lakes, and forests.

Which of the following is NOT one of the reasons that the techniques for addressing​ fixed-position layout are​ complicated? A. Different items become critical as the project develops. B. At different stages of a​ project, different materials are needed. C. The volume of materials needed is constant. D. There is limited space at virtually all sites

C. the volume of materials needed is constant.

the biggest advantage of a product layout is its flexibility to handle a varied product mix.

false

The greater the margin by which the arrival rate exceeds the service​ rate, the better the performance of the waiting line.

false

Which of the following is an example of​ technology's impact on​ wholesale/retail trade​ industry? A. automatic toll booths B. ​bar-coded data C. interactive TV D. automatic teller machines

b. bar coded data

Consider a production line with five stations. Station 1 can produce a unit in 9 minutes. Station 2 can produce a unit in 10 minutes. Station 3 has two identical​ machines, each of which can process a unit in 12 minutes​ (each unit only needs to be processed on one of the two machines. Station 4 can produce a unit in 5 minutes. Station 5 can produce a unit in 8 minutes. Which station is the bottleneck​ station? A. Station 1 B. Station 2 C.Station 3 D. Station 4 E.Station 5

b. station 2

Which of the following organizations used its geographic information system to create a demographic profile of what a typically successful neighborhood for its location looks likelong dash—mostly in terms of income and​ ages? A. ​Jo-Ann Stores B. Home Depot C. Carvel Ice Cream D. ​Arby's

c. Carvel Ice cream

What is a successful technique used by companies such as Ingall Ship Building Corporation to avoid some of the difficult problems producing items in​ fixed-position layouts? A. hire​ time-flexible workers B. use blanket purchase contracts that cover projected purchasing needs over a​ one-year time period C. complete as much of the project as possible offsite D. hire​ cross-trained workers

c. Complete as much of the project as possible.

Which service strategy describes separating services that may lend themselves to some type of​ automation? A. modules B. separation C. automation D. focus

c. automation

What is a system that stores and displays information that can be linked to a geographic​ location? A. CIM B. RFID C. GIS D. ASRS

c. gis

Product-oriented layouts tend to have high levels of​ work-in-process inventories.

false