ISM 360 Exam 1 (Ch. 1-4)

One study estimated that on average bad information costs businesses up to ______ of their revenue.

12%

What are the six critical elements of an information system?

Data, hardware, software, communication media, procedures, people

Contextual dimensions of information quality include which of the following?

Relevant, timely, complete, current

Which of the following is not an advantage to the amount of readily accessible information available online?

There is no quality control to the information online

a set of coordinated activities that lean to a specific goal or outcome is known as:

business process

A statement that defines or constrains an aspect of a business with the intent of controlling behaviors within the business is called a(n) ______________ .

business rule

While placing an order on Amazon.com for your favorite movie, you find that you are not able to add the DVD to your cart because no more DVDs are in inventory. This is an example of _________ in action.

business rules

Another way to consider aligning strategic information systems with the information systems vision is to say that __________.

business strategy should always drive decisions about technology

...... is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.

communication

When sitting at the coffee shop on campus, you connect to the wireless network so that you can research a project for management class. What element of an information system is the wireless connection?

communication media

what are the 3 main purposes that all business use info for?

communications, process support, and decision making

It is important to realize that an information system does not require a(n) ____________.

computer

info systems enable users to

connect and process data to help w/ management decision making

Some organizations establish a few important considerations that must be achieved for the organization to survive and be successful (achieve its mission). What is this known as?

critical success factors

If you are seeking information related to rapidly evolving topics, such as information technology, you may need information that is very up-to-date. What aspect of usefulness would likely be required?

currency

Yahoo! Finance provides stock quotes that are 15 minutes delayed. For which reason would this delay be unacceptable to a professional stock day-trader?

current

While waiting tables at a local restaurant, your last table ordered steak, lobster, and two soft drinks. Which elements of the restaurant information system would these items most likely be?

data

what is the difference between data and information?

data is raw and is converted to info once it has been processed.

individuals in info systems careers...

design, build, support or manage info systems

The Priority Matrix allows managers to evaluate and prioritize potential initiatives on what two dimensions?

ease of implementation, potential returns

Which of the following describes a situation that uses bad information as the basis for a decision, resulting in making a bad decision?

garbage in, garbage out

Info Technology

hardware, software & media used to store, organize, retrieve info and communicate information.

What is the ultimate goal of the information systems strategic planning process?

identify strategic info systems

........ enables users to connect and process data to help w/ management decision making

info systems

Which step in the information systems strategic planning process results in a picture of the current state of information systems resources in the organization?

info systems assessment

the hardware, software and media used to store, organize, retrieve, and communicate info is known as

info technology

knowledge can be best described as

info that is applied to some decision or action

The more uncertainty there may be around a decision, the more ___________ we seek to reduce that uncertainty.

information

data that has been processed into something useful is

information

To purchase office supplies for your office, a request is made for supplies in an information system. This system notifies your immediate supervisor that an order is waiting for his/her approval. If the order is approved, it is forwarded to the appropriate vendor and you are notified that the order is placed. What type of organizational change has this information system allowed for?

information flow

____________ is being faced with more information than we can effectively process.

information overload

What term is used to describe the degree to which information that is appropriate for its intended use?

information quality

Information systems include the following operations:

input, processing, storage, output, control

which of the following is info that is applied to some decision or action?

kowledge

Because of regulations and laws within the banking industry, what is most likely the potential threat of new entries for that industry?

low

You are trying to make a decision about what new mobile phone to buy. In the process you find a website put together by Samsung (a mobile phone manufacturer). For which reason would you be hesitant to accept this information?

objective

Info system

organized combo of hardware, software, infrastructure, data, & people that is used to accomplish a specified organizational or personal objective. - enables users to connect & process data to help w/ management decision making.

What is the most important component of any information system?

people

Your business has many competitors and therefore many alternatives exist within your industry. According to Porter's Five Competitive Forces Model what competitive force is illustrated by this example?

potential threat of substitutes

data can be described as

raw symbols

When information is at the degree that is applicable and useful for the task at hand, it is considered to be __________ .

relevant

Because of traffic congestion near campus, a local taxi company has purchased rickshaws to transport students around the area. This is the first company to do this at your campus. What strategy of the 7S framework is being implemented here?

shifting the rules of competition

Microsoft decided to announce the Surface Tablet prior to releasing it. In doing so, they announced features that did not exist on other Tablet devices. What strategy of the 7S framework is being implemented here?

signaling strategic intent

The __________ controls the operation of the computer, including how the data are retrieved, manipulated and communicated.

software

________ controls the operation of the computer, including how the data are retrieved, manipulated, and communicated.

software

Which step is the first step of the strategic planning process?

strategic business planning

Today organizations need a(n) ________________, which is specifically meant to provide them with competitive advantages.

strategic information system

A new Gelato business has opened next to campus, and has a Facebook and Twitter page that it monitors for customer requests, suggestions, and trends for new flavors and/or services. What strategy of the 7S framework is being implemented here?

strategic soothsaying

What does SWOT stand for?

strength, weakness, opportunities, threats

What is maximizing customer satisfaction by adding value strategically?

superior stakeholder staifaction

Operating systems such as Windows and Linux are examples of what type of software?

systems software

The goal of a system is achieved by _______________ .

taking inputs and processing them to produce outputs

An information system is a combination of ________, ________, _______, and processes.

technology, data, people

what is info technology

the hardware software and media used to store , organize, retrieve and communicate info.

which part of the "info system" is most critical?

the information

Every two weeks you receive a paycheck at work. Your pay is based on the hours that you have tracked. At the end of the pay period the hours worked for everyone are gathered and processed. What type of information system is this?

transaction processing system

In business, we often use information to reduce ___________.

uncertainty

According to the evaluation framework for information quality within the text, information must be __________ and _____________.

useful, believable

wisdom involves

using knowledge for the greater good

What are the outcomes of strategic business planning sessions?

vision, goals, strategy

Disconnecting yourself from information sources such as email, web, and TV is known as ___________.

withdrawing