ISM Test 2

A ____________ organization uses social media to transform its interaction with customers, employees, and partners, into a mutually satisfying relationships with them and their communities

Hyper-Social

Doctors and trainers may be restricted to viewing only partial data (is/isnt ) a security risk in the PRIDE system

ISNT

Social Capital adds value in the following ways (according to Lin).....

Information, Influence, Personal Reinforcements and Social credentials

an ERP feature that provide up to date info on what is going on throughout the company is called

Live dashboard

information systems can be used to improve process quality by

controlling process flow

True/False: Loss of credibility is a potential risk faced in a "Defenders of Belief" community type

true : Loss of credibility is a potential risk faced in a "Defenders of Belief" community type

Which process below is typically performed by the account department ? A. Budgeting B. Sales Forecasting C. Order Tracking D. Assessment E. Account Tracking

A. Budgeting

which of the follow is no a functional process in an organization? A. Customer Relation Management (CRM) B. Forecasting C. Human Resources D. Inventory Planning E. Accounting

A. Customer Relation Management (CRM)

Which of the following work group processes is related to human resources? Assessment Order management Lead tracking Customer support

Assessment

The sequence of activities and phases of customer life cycle are as follows :

Attract Sell Support Categorize

Social media information systems can foster hyper-social organizations in all the following ways EXCEPT: A. Allowing sense of what the communities are saying about you B. Allowing the organizations to publish purely advertising information C. Measuring the number of mentions the organization is getting in its target company D. Building relationships to engage with communities of interest E. Telling organization stories relevant to the community.

B. Allowing the organizations to publish purely advertising information

Which of the following is not a SLATES characteristic of Enterprise 2.0? A. Flexible tagging results in folksonomics of enterprise content B. Tagged content can not be pushed to users C. People can have more success searching than they do finding from structured content D. Applications enable users to rate tagged content E. enterprise content is pushed user based on sub subscriptions

B. Tagged content can not be pushed to users

True/False: Business Process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems

True - Business Process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems

True/False: Sourcing from external suppliers occurs in the upstream portion of the supply chain

True - Sourcing from external suppliers occurs in the upstream portion of the supply chain

True/false: business processes are service oriented

True - business processes are service oriented

True/False: Most organizations today ignore the value of entity assets and simply try to connect to more people with stronger relationships

True -Most organizations today ignore the value of entity assets and simply try to connect to more people with stronger relationships

True/False: Facebook, Linkedin, Foursquare, Twitter and Google are all SM application providers

True : Facebook, Linkedin, Foursquare Twitter and Google are all SM application providers

True/False: SM sponsors contribute to SM sites via browsers or by using specialized sponsor applications provided by SM application provider

True : SM sponsors contribute to SM sites via browsers or by using specialized sponsor applications provided by SM application provider

True/False: facilities are collections of resources

True : facilities are collections of resources

True/False: A quite customer, who spends a lot, is less valuable in social CRM

True: A quite customer, who spends a lot, is less valuable in social CRM

True/False: Bad PR is a potential risk faced in "Defenders of Belief" community Type

True: Bad PR is a potential risk faced in "Defenders of Belief" community Type

True/False: Employees who contribute to and manage social networking sites generate direct labor cost

True: Employees who contribute to and manage social networking sites generate direct labor cost

True/False: In Social CRM, customers have more control over the relationship with the company

True: In Social CRM, customers have more control over the relationship with the company

True/False: Loss of control is a potential risk factor in a "Seeker of truth" community type

True: Loss of control is a potential risk factor in a "Seeker of truth" community type

True/False: Privacy is a potential problem in "seekers of truth" community type

True: Privacy is a potential problem in "seekers of truth" community type

True/False: Traditional CRM is less dynamic then social CRM

True: Traditional CRM is less dynamic then social CRM

True/False: Traditional is not centered around lifetime value

True: Traditional is not centered around lifetime value

True/false: resources are people or equipment that can be assigned to activities

True: resources are people or equipment that can be assigned to activities

How does social capital improve the quality of life?

Trusting relationships add opportunities and possibilities in our life

If the site is interest in pure publicity, it _________

creates a viral hook to enable users to share communities

The problem present by functional processes can be resolved by ___________?

cross functional processes

The dynamic social media process of employing users to participate in product design or product redesign

crowd sourcing

True/False: A huge network of relationships to people who have few resources is of greater value then a smaller network to people with substantial resources

False - A huge network of relationships to people who have few resources is of greater value then a smaller network to people with substantial resources

True/False: In unspervised data mining Analysts to fit data to suggest that hypothesis

False - Analysts to fit data to suggest that hypothesis

True/False: In unspervised data mining Data miners apply statistical techniques to data to estimate parameters of the model

False - Data miners apply statistical techniques to data to estimate parameters of the model

True/False: In the case of multi-national retailers, the customer relationship has become more personal

False - In the case of multi-national retailers, the customer relationship has become more personal

True/False: The solutions to a problem in an enterprise system usually involve a single department of the organization

False - The solutions to a problem in an enterprise system usually involve a single department of the organization

True/False: The value of social capital is best expressed as the summation of the number of relationships in a social network and the resources controlled by those related

False - The value of social capital is best expressed as the summation of the number of relationships in a social network and the resources controlled by those related

True/False: Unlike humans, organizations do not have social capital

False - Unlike humans, organizations do not have social capital

True/False: In unspervised data mining analysts use tools such as regression analysis

False - analysts use tools such as regression analysis

True/False: processes are the flow of authority in a functional area

False - processes are the flow of authority in a functional area

True/False: social capital depreciates, and such depreciation cannot be ameliorated by adding something of value to the interaction

False - social capital depreciates, and such depreciation cannot be ameliorated by adding something of value to the interaction

True/False: Bad PR is a potential risk faced in "Seekers of Truth" community Type

False : Bad PR is a potential risk faced in "Seekers of Truth" community Type

True/False: In and inter-enterprise systems, procedures are simple and generally not documented in any formalized way

False: In and inter-enterprise systems, procedures are simple and generally not documented in any formalized way

True/False: Social CRM is based on lifetime value

False: Social CRM is based on lifetime value

True/False: The 5 component model is not a valid model for SMIS

False: The 5 component model is not a valid model for SMIS

A social media site chooses to relate to its community of users based on its _____

GOALS!

Inventory Management is an application traditionally run in the functional area of

Manufacturing

Physical products, raw materials and supplies that flow along a supply chain

Material Flows

Does enterprise application integration establish integrated enterprise information store?

No it does not establish integrated enterprise information store

The nature of social capital means that : Social captial = _____________________ * _________________* ___________________________

Number of Relationships * Relationship Strength * Entity Resource

The different types of users in the PRIDE systems include:

Personal Trainers, Patients, Health care professionals, Health clubs

Risk Associated with human resources using social media to form conclusions about candidate evaluation

Possibility of error

In a process diagram a _________ represents an activity

Rectangle with rounded corners

Returned products, recycled products and disposal of materials or products are called

Reverse Flow

"Defenders of Belief" communities facilitate activities such as .....

Sales and Marketing

Lead tracking is an application traditionally run in the functional area of _____

Sales and marketing

The trusting relationships that allow people to support one abother

Social Capital

________ provides opportunities to find and work with people in different social networks.

Social Capital

The first step a hyper-social organization should take is to develop and publicize a ______________ policy

Social Media

Social Capital, unlike traditional capital, can _________ and sometimes ________ with time

depreciate, appreciate

PRIDE users do not include:

employers

A typical social media sponsor does the following:

extract value from content, manage risk, sponsor content, and create and manage content

Before initiating a social media presence, social media sponsors must develop the follow procedures

extract value from content, remove bad content, create content, and manage user responses

for a product that is considered a true ERP, it must include applications that integrate all the following:

fiances, manufacturing, supply chain and human resources

Example of "Sense" in the SEAMS Dynamic Process

finding and relating to the communities that are important to a person

A student invest money and time in a business administration course, this is an example of _______

human capital

Condition that exist when data are isolated in separated information systems

information silo

how does an ERP make businesses more successful?

it provides modules that link businesses in a cross functional mannor

Social Capital does not add ______ value

monetary

The Major Source of Problems with a user-generated content on social media sites are

mutinous movements, junk & crack pot contributions, unfavorable reviews, inappropriate content

Can Enterprise information systems solve the following problem: Data quality problems?

no

why is the business re engineering process difficult across cross-functional processes?

no manager has control over all the processes assigned to him

What is a risk of associated with human resources when using social media to form conclusion about employees?

possibility of error on the site

Which of the following is not a factor in implementing an enterprise information system?

providing training

a true ERP product does not include

quality management

A typical social media sponsor does NOT .....

run the social media application

"Defenders of Belief" type user communities have the follow characteristics

share a common belief, from strong bonds to an organization, facilitate sale and marketing activities, want to convince others of the wisdom of their belief

"Seekers of Truth " type user communities have the follow characteristics

share a common problem to work on, want to solve a problem, they seldom form a strong bond to any organization, and share a common desire to learn

"Roger telephones several friends to ask if they know someone who can help with a plumbing problem " this is an example of _____

social capital

Meeting up to discus a new financial adviser is an example of _______ to facilitate a business relationship

social capital

When a student attends a business function for the purpose of meeting people and reinforcing relationships, he or she is investing in his or her ______

social capital

____________ are the companies that operate SM sites

social media application providers

By changing a business process by adding a resource, one should add cost to the process if

the change generates value greater than its cost

Customer relation management applications include all of the following except: A. Customer support B. Customer training C. Lead Tracking D. Order Tracking E. Account Tracking

C. Lead Tracking

Data and responses to data that are contributed to SM sites by users and SM sponsors are referred to as....

Content Data

"Seekers of Truth" communities facilitate activities such as.....

Customer Service

Building a personal brand on a social media site involved all the following EXCEPT: A. Sharing information about common interest B. Develop a personal strategy C. Sharing opinions about current events that interest the community. D. Engaging in self-promotion E. Building human oriented relationships with the community.

D. Engaging in self-promotion

Business Process Reengineering takes advantage of new capabilities by all of the following except: A. Altering existing business processes B. deisgning new processes to take advantage of new information systems C. helping the organization decide how best to use tech D.suporting functional systems that still function E.involving key personnel throughout the organization

D.suporting functional systems that still function

Major problem caused by information silos at a work group level

Data integrity due to inconsistent duplicated data

Requirement gap identification is a major task when implementing enterprise systems because of all the following except: A.The organization needs to decide what to do with the gaps B. The application may be altered to reduce the gaps C. Features and functions of complex products like ER P are not easy to identify D.The organization may need to change the way they do things to close the gaps E. Consolidating the functional systems will close the gaps

E. Consolidating the functional systems will close the gaps

It is an umbrella term for a complicated the software solution

ERP

_ _ _ Systems link up all the direct activities in the organization including: logistics, operations, manufacturing, sales and maketing

ERP

ERP model that sends order or payment information automatically between companies

Electronic Data Interchange

_________ is the application of social media to facilitate the cooperative work of people inside organizations

Enterprise 2.0

An information system that minimizes data and duplication among departments

Enterprise information systems

True/False: Organizations will lose control of their employees regarding how they use social media

FALSE

True/False: Activities in a business process are fixed

FALSE -Activities in a business process are fixed

factors in implementing an enterprise information system?

addressing transition problems, building collaborative management, programs to conquer employee resistance, identifying requirement gaps

SM communities differ from communities in the past in that they ......

are formed based on mutual interest