IST 188 FINAL 1

A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?

2 primary, 1 active, 1 extended, 3 logical

A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing?

3 GHz

Which are two potential risks to a mobile device that could result from rooting or jailbreaking the device? (Choose two.)​

A custom OS enables user access to the root directory. A custom OS may not properly create or maintain sandboxing features.

Which is the correct procedure to put out a fire with a fire extinguisher after the pin is pulled?

Aim at the base of the flame, squeeze the lever, and sweep from side to side.

Which statement is true about the use of an antistatic wrist strap?

An antistatic wrist strap should not be worn when repairing a power supply.

What guideline should be followed when establishing a password security policy?

An expiration period should be established so that passwords frequently change.

What are two operating systems that are found on mobile devices? (Choose two.)

Android iOS

A user reports that some printing jobs are not being printed. The technician checks and notices that the jobs are stuck in the printing queue. What action should the technician take to solve the problem?

Cancel the job that displays the error that is preventing the other jobs from being printed.

A technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem?

Change the startup type for the utility to Automatic in Services.

After confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?

Check for the latest OS patches and updates.

A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?

Chkdsk

A company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point?

Choose Start > All Programs > Accessories > System Tools > System Restore > Create a restore point.

A technician is troubleshooting a printer that fails to print because of constant paper jams. What should the technician try first?

Clean the printer.

Which statement correctly compares the characteristics of coaxial cable with twisted-pair cable?

Coaxial cable is physically more difficult to install than UTP cable.

A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?

Confirm the issues and give detailed instructions to solve the problem.

The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?

DHCP

A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)

Data is more secure in the event of hardware failures. Data resources and access are centrally controlled.

A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?

Determine whether the customer would prefer to receive the instructions in another form, such as emailed, illustrated written instructions.

A technician is troubleshooting a computer that fails to print. The technician suspects that the printer driver may be outdated, proceeds to download the latest driver, and installs it. The technician attempts to print, but the problem persists. What is the next action that the technician should take?

Develop a new theory.

An audit reveals company files that are stored in the personal server space of a former employee have been modified after the employee left the company. What should be done to prevent further unauthorized access to these files, while still allowing the company to use them?

Disable the account of the former employee.

Which two procedures should be done before performing preventive maintenance on a laptop? (Choose two.)

Disconnect the AC adapter. Remove the battery.

Rogue antivirus warning windows have been reported as appearing on computers in a company. The computer systems administrator is drafting a notice to all employees explaining how to deal with this problem. In addition to a description of the problem and the reporting procedure, which two instructions should also be included in the notice? (Choose two.)

Do not click anywhere in the warning window. If the window has to be closed, then press Alt + F4.

How is DSL able to carry telephone and data signals at the same time?

Each signal uses a different frequency.

A technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose two.)

Enable Bluetooth in BIOS Setup. Ensure that the laptop Bluetooth switch is enabled.

Which two interface types make it possible to attach different external components to laptops and desktops without powering the computer off? (Choose two.)

FireWire, USB

A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)

Inkjet printers are less expensive as an initial purchase than laser printers. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.)

Internet access VPN client

Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?

Is this the first time the error occurred?

Which feature is characteristic of the ntbackup command?

It can be executed from a batch file.

What two actions are appropriate for a support desk technician to take when assisting customers? (Choose two.)

Let a customer finish talking before asking additional questions. As soon as you detect customer anger, pass the angry customer to the next level.

A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?

Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.

A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?

Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.

Which step is critical in selecting and installing multiple cooling fans for a PC case?

Make sure they provide the same amount of air flow.

What characterizes a DDoS attack?

Many hosts participate in a coordinated attack.

Which file is used to detect and build information about the hardware devices installed on a Windows XP laptop during the boot process?

NTDETECT.COM

A technician uses the shrink volume feature of the disk management utility and splits the partition. What must the technician do next in order to make the partition useable?

Partition the unallocated space.

Which two password control policies should an organization implement to ensure strong passwords? (Choose two.)

Passwords should contain letters and numbers. Passwords should be set to expire every 60 days.

A user wants to upgrade components in a laptop to improve performance. Which two components can be replaced by the user? (Choose two.)

RAM battery

Which Windows feature enables a technician at company headquarters to view the screen and control the mouse and keyboard of a computer in a branch office?

Remote Desktop

A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?

Replace the CMOS battery.

A technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?

SSH

A student laptop is running slowly, and the student suspects rogue computers are accessing the laptop. Which control panel feature is used in Windows Vista to verify the firewall setting?

Security Center

After logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files?

Set the file permissions to Read and Execute.

A technician is attempting to create virtual machines on a PC but wants to ensure that the physical system resources used by the virtual machines are directly managed by them and not by the host operating system. How can the technician accomplish this?

Set up the virtual machines using a native hypervisor.

A newly hired technician is attaching a computer to the network. Upon examining the network configuration, the technician recognizes that the computer is configured with a protocol stack that is used for Internet communication. What protocol stack is installed on the computer?

TCP/IP

A user updates a device driver and reboots the system. When the user successfully logs in after the reboot, the OS displays a blue screen and crashes. The user presses the F8 key on reboot and tries to log in using the Last Known Good Configuration but gets the same result. Why will the Last Known Good Configuration not work?

The Last Known Good Configuration is overwritten with the current one on successful login.

A computer can access devices on the same network but cannot access devices on other networks. What is the probable cause of this problem?

The computer has an invalid default gateway address.

What is different about the default location for user files in Windows Vista compared to Windows XP?

The default location for user files in Windows Vista is within a user-specific subfolder in the Users folder.

A technician has just installed a new laser printer, but is unable to print a test page. What is the most likely cause for this?

The installed printer driver is the wrong one.

How does MAC address filtering enable wireless network security at the device level?

The unique MAC address of each wireless device is filtered and only authorized addresses are allowed network access.

A user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?

The widget is associated with the app and this is the normal behavior.

Which statement is true about DDR2 and DDR3 RAM modules?

They use different types of DIMM slots on the motherboard.

What approach should a technician take when receiving a call from a stressed customer?

Try to establish a rapport with the customer.

The corporate security policy states that all remote connections use only secure tunnels for data communications. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?

VPN

After the administrator manually configures the correct SSID on a new laptop, the computer is still unable to connect to the wireless LAN. Which additional action should the administrator take to resolve this problem?

Verify that the MAC address for the laptop is in the MAC address filter table.

Which open standards-based wireless security mode supports the highest level of security?

WPA2

A technician is planning an operating system upgrade for a user system that is currently running Windows Vista. Because the BitLocker feature embedded in the Windows Vista OS is required, there is a request that this feature be available when the new operating system is installed. Which version or versions of Windows 7 would support this feature?

Windows 7 Ultimate

What is the reason for disabling SSID broadcasting and changing the default SSID on a wireless access point?

Wireless clients must then have the SSID manually configured to connect to the wireless network.

A customer needs additional storage space on an older computer. What will the technician look at in the computer to determine if an additional hard drive can be added?

an available PATA/SATA connection

What does %USERPROFILE% represent in the pathC:Users%USERPROFILE%AppDataLocalTemp?

an environment variable that is set by the operating system

A computer user has a USB 3.0 thumb drive. What USB port or ports could be used to attach the drive to the PC?

any USB 1.1, 2.0, or 3.0 port

What are the four layers in the TCP/IP reference model?

application, transport, internet, network access

Engineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification?

biometric devices

A technician is servicing a laser printer. Which two printer parts should the technician avoid touching because they retain large amounts of voltage even when disconnected from a power source?

conditioning roller corona wire

Which feature of a mobile device touchscreen will allow a user to zoom in displayed items such as maps and photographs?

double touch

To avoid electromagnetic interference, which type of equipment should a technician route copper network cables away from?

electric motors

A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?

everything that was done to try to solve the problem

Which three attributes of NTFS make it a better file system than FAT32? (Choose three.)

file and folder permission options journaling encryption at the file and folder level

For security reasons a network administrator needs to ensure that local computers cannot ping each other. Which settings can accomplish this task?

firewall settings

Which motherboard feature controls the amount of data that a CPU transfers at one time?

front side bus

What is a typical task performed by a level one technician in a call center?

gathering information when a customer calls for help

What are the terms refresh rate, interlace, and aspect ratio related to?

image quality of a monitor

A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?

invalid system disk

What laptop component converts DC power to AC so that the display can illuminate?

inverter

A computer has been assigned an IP address of 169.254.33.16. What command could be used to force the computer to request an IP address again?

ipconfig /release

Which two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted?

key fob

What best describes the security threat of spoofing?

making data appear to come from a source that is not the actual source

A technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network?

mesh

Which two aspects of a computer can be protected by setting the BIOS password? (Choose two.)

operating system booting hard drive settings

A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?

peer-to-peer

An administrator receives an email message from what appears to be the company bank. The email asks for account information. The administrator determines the email is not from the bank. What type of security threat has the administrator detected?

phishing

Which power criterion will affect the number of internal drives that are installed in a computer?

power supply wattage

Which three actions should be part of a regular computer preventive maintenance plan? (Choose three.)

removing dust from fan intakes, the power supply, and peripherals installing appropriate security updates removing unused or unwanted programs

What type of security attack is being launched when a hacker calls a company to obtain computer login information and pretends to be an employee?

social engineering

Which two items would be part of a laptop preventive maintenance kit? (Choose two.)

soft cloth compressed air

Which Windows hard drive partition is referred to as the C: drive?

the first primary partition

A wireless LAN is being deployed inside the new one room office that is occupied by the park ranger. The office is located at the highest part of the national park. After network testing is complete, the technicians report that the wireless LAN signal is occasionally affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)

the microwave oven the cellular phones that are used by the employees

Why do laptop computers use CPU throttling techniques?

to reduce the heat that the CPU may generate

A user has installed a new printer. Which two pieces of information about the printer operation are provided by printing a test page from the computer? (Choose two.)

verification that driver software is working correctly. confirmation that printer and computer are communicating.

In which circumstance should a level one technician initiate an escalated work order?

when a problem requires expertise from another technician

In what circumstance would plenum-rated twisted-pair computer network cabling be required?

when the cable run must be installed inside a ceiling

Which action can reduce the risk of ESD damage when computer equipment is being worked on?

working on a grounded antistatic mat