IT Essentials Final Exam (Chapters 1-9 V 7.0) part 3

A photographer is complaining about the following printer issue: The printer issues a "Document failed to print" message. What are two possible causes of this issue? (Choose two.)

A cable is loose or disconnected. The printer is no longer shared.

A technician is working on a laptop and an error message about decryption appears when opening an email. What is a probable cause for this situation?

A digital certificate is missing.

A technician is working on a laptop and the GPS is not functioning. What is a probable cause for this situation?

A service is disabled.

A reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?

Add more RAM to the printer.

A technician is working on a laptop and the GPS is not functioning. What is a probable cause for this situation?

Airplane mode is turned on.

A technician is working on a laptop and an app is not loading. What is a probable cause for this situation?

An app needs to be restarted.

Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?

Calibrate the printer.

A technician has just completed a preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

Check that the printer is plugged into a power source.

A user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue?

Distribute the toner more evenly within the cartridge.

A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?

Manually add the printer IP address.

A new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?

Move the printer to a less-humid location.

Employees of a small business are complaining that the printer is printing faded images. What should the technician do to resolve the issue?

Replace the toner cartridge.

What ACPI power state describes when the computer is on and the CPU is running?

S0

What ACPI power state describes when the CPU and RAM are still receiving power but unused devices are powered down?

S1

What ACPI power state describes when the CPU is off, but the RAM is refreshed?

S2

What ACPI power state describes when the CPU is off and the RAM is set to a slow refresh rate, often called suspend mode?

S3

What ACPI power state describes when the CPU and RAM are off and the contents of RAM have been saved to a temporary file on the hard drive?

S4

What ACPI power state describes when the computer is off?

S5

A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)

The contrast of the screen may be set too low. The printer is not turned on.

A photographer is complaining about the following printer issue: The paper is not being fed into the printer. What are two possible causes of this issue? (Choose two.)

The paper may be wrinkled. The printer could be set to print to a different paper size than is currently loaded.

A computer has an SSD for the operating system and applications and uses another mechanical hard drive for data storage. The user reports that data can no longer be saved to the mechanical hard drive. What should the technician do to see if the drive is recognized by the operating system?

Use Device Manager.

A user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?

Use Device Manager.

A computer has an SSD for the operating system and applications and uses another mechanical hard drive for data storage. The user reports that data can no longer be saved to the mechanical hard drive. What should the technician do to see if the drive is recognized by the operating system?

Use File Explorer

A computer has an SSD for the operating system and applications and uses another mechanical hard drive for data storage. The user reports that data can no longer be saved to the mechanical hard drive. What should the technician do to see if the drive is recognized by the operating system?

Use File Explorer.

A computer has two mechanical hard drives. The second drive (D:) is used for data storage. When trying to save an email attachment to the local hard drive, the user notices that the D: drive is not an option. What should the technician do to see if the drive is recognized by the operating system?

Use File Explorer.

A laptop has an NVMe drive (C:) and a mechanical hard drive (D:). When the user tries to save a spreadsheet to the D: drive, the user notices that the D: drive is not there. What should the technician do to see if the drive is recognized by the operating system?

Use the Disk Management Control Panel.

A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)

The paper-feed tray might not be firmly adjusted against the edges of the printer. The paper might be loaded incorrectly.

A manager is complaining about the following printer issue: The printer is printing incorrect colors. What are two possible causes of this issue? (Choose two.)

The print heads might need to be cleaned and calibrated. An incorrect cartridge could be installed.

Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?

The printer is connected to the wrong port. Modify the port.

A receptionist is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)

The ribbon may be worn out. The ribbon may be damaged.

A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)

The toner cartridge is low. The paper might be incompatible with the printer.

A reporter is complaining about the following printer issue: The printer is printing unknown characters. What are two possible causes of this issue? (Choose two.)

The wrong or an outdated printer driver is installed. The printer has a loose connection.

Which is the compressed format of the IPv6 address fe80:9ea0:0000:2020:0000:00bf:00e0:9290?

fe80:9ea0::2020:0:bf:e0:9290

Which is the compressed format of the IPv6 address fe80:09ea:0000:2200:0000:0000:0fe0:0290?

fe80:9ea:0:2200::fe0:290

Which is the compressed format of the IPv6 address fe80:0000:0000:0000:0220:0b3f:f0e0:0029?

fe80::220:b3f:f0e0:29

Which is the compressed format of the IPv6 address 2001:0db8:0000:0000:0000:a0b0:0008:0001?

2001:db8::a0b0:8:1

Which is the compressed format of the IPv6 address 2001:0db8:0000:0000:0ab8:0001:0000:1000?

2001:db8::ab8:1:0:1000