ITA202(0-15)
A
The tool that enables users to view the same data in different ways using multiple dimensions is A. OLAP B. predictive analysis. C. SQL D. data mining.
B
To allow lower-level employees access to the corporate network while preventing them from accessing private human resources documents, a company would use A. an authorization policy B. an authorization management system C. access controls D. security tokens
D
Which of the following is NOT an IT infrastructure service component? A. IT management services to plan and develop the infrastructure and provide project management B. computing platforms to provide a coherent digital environment C. physical facility management to manage the facilities housing physical components D. operating system software
A
Which of the following is a principal capital budgeting model for evaluating IT projects? A. All of these. B. Payback method. C. Return on investment (ROI). D. Internal rate of return (IRR).
B
"Who needs what information, where, when, and how" is the most basic description of: A. Systems development processes. B. Information requirements. C. A feasibility study D. Total quality management.
C
23) At the top of the management structure for information systems projects in a large company is A) project management. B) the CIO. C) the corporate strategic planning group. D) the IS steering committee.
An example of a business using information systems to attain operational excellence is A) Wal-Mart's RetailLink system. B) the Mandarin Oriental hotel's customer-preference tracking system. C) Verizon's Web-based digital dashboard. D) Apple Inc.'s iPod.
A
An example of a social complementary asset is A) technology and service firms in adjacent markets. B) training programs. C) distributed decision-making rights. D) all of the above.
A
An example of an organizational complementary asset is A) using the appropriate business model. B) a collaborative work environment. C) laws and regulations. D) all of the above.
A
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called A) the information value chain. B) the IT value chain. C) information processing. D) feedback.
A
Order data for baseball tickets and bar code data are examples of A) raw input. B) raw output. C) customer and product data. D) sales information.
A
Sociologists study information systems with an eye to understanding A) how systems affect individuals, groups, and organizations. B) how human decision makers perceive and use formal information. C) how new information systems change the control and cost structures within the firm. D) the production of digital goods.
A
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its A) culture. B) environment. C) atmosphere. D) values.
A
The use of information systems because of necessity describes the business objective of A) survival. B) improved business practices. C) competitive advantage. D) improved flexibility.
A
Thomas Friedman's declaration that the world was now "flat" meant that A) the Internet has reduced the economic advantages of developed countries. B) globalization is starting to offer less advantage to large corporations. C) the global economy is increasingly commanded by fewer and larger corporations. D) global capitalism is homogenizing culture and business practices throughout the world.
A
Which of the following are key corporate assets? A) intellectual property, core competencies, and financial and human assets B) production technologies and business processes for sales, marketing, and finance C) knowledge and the firm's tangible assets, such as goods or services D) time and knowledge
A
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? A) the specification of procedures for identifying packages with sender and recipient information B) monitoring service levels C) promoting the company strategy of low-cost, superior service D) the use of handheld computers and networks for managing package delivery
A
Which of the following objectives best describes the business strategy behind the development of smart grid initiatives by power companies, as discussed in the chapter case? A) operational excellence B) new products and services C) competitive advantage D) customer support
A
Which of the following would NOT be used as an input for an information system? A) digital dashboard B) handheld computer C) bar-code scanner D) cell phone
A
C
A DBMS makes the A. physical database available for different analytical views B. logical database available for different analytical views C. physical database available for different logical views D. logical database available for different physical views
C
A created by television. the internet. and ather globally shared media such as movies now permits different cutures and peoples to develop common expectations ebout right and wrong desirable and undesirable heroic and cowardly A personal culture B.business culture C.global culture D organization culture
A
A device that converts digital signals into analog form (and vice versa) so that computers can transmit data over analog networks is called A.Modem B.Antenna C.File transfer protocol D. Hotspot
C
A firewall allows the organization to A. all of these B. prevent known spyware and malware from entering the system C. prevent unauthorized communication both into and out of the network D. monitor network hot spots for signs of intruders
D
A well-designed ESS will allow management to A) have greater span of control. B) assign lower levels of management greater control. C) reduce their need to review lower levels of operation. D) all of the above.
B
A__is useful for selecting projects where many criteria must be considered. It assigns weights to various features of a system and then calculates the weighted totals A. document B. scoring model C. business model D. template
A
Agency and other coordination cost___as the fim moves from local option systems toward regional and global systems However, transacton costs of participating in globel markets probably___ as firms develop giobal systeme. A sensible strategy is to reduce agency costs by developing only a few core global systems that are vital for global operations, leaving other systems in the hands of regionol and local units. A.Increase/ decrease B.Decrease/ increase C.Increase increase D.Decrease/decreese
D
All of the following are advantages of online retail except: A) lower supply chain costs. B) lower cost of distribution. C) ability to change prices. D) faster delivery of goods.
B
All of the following are traditional online marketing tools except: A. affiliate marketing B. social marketing C. permission marketing D. sponsorship marketing
An example of a business using information systems for customer and supplier intimacy is A) Wal-Mart's RetailLink system. B) the Mandarin Oriental hotel's customer-preference tracking system. C) Verizon's Web-based digital dashboard. D) Apple Inc.'s iPod.
B
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to A) invest in technology. B) adopt a new business model. C) invest in complementary assets. D) modernize their information value chain.
B
Converting raw data into a more meaningful form is called A) capturing. B) processing. C) organizing. D) feedback.
B
Disciplines that contribute to the technical approach to information systems are A) computer science, engineering, and networking. B) operations research, management science, and computer science. C) engineering, utilization management, and computer science. D) management science, computer science, and engineering.
B
A
An example of a collaboration tool that supports colocated, asynchronous collaboration is A) a team room. B) e-mail. C) a MUD. D) a wall display.
In a hierarchical organization, the upper levels consist of A) managerial and professional employees. B) managerial, professional, and technical employees. C) professional and operational employees. D) managerial, professional, and operational employees.
B
Maintaining the organization's financial records is a central purpose of which main business function? A) manufacturing and accounting B) finance and accounting C) sales and manufacturing D) finance and sales
B
Psychologists study information systems with an eye to understanding A) how systems affect individuals, groups, and organizations. B) how human decision makers perceive and use formal information. C) how new information systems change the control and cost structures within the firm. D) the production of digital goods.
B
The six important business objectives of information technology are new products, services and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and A) improved flexibility B) improved decision making C) improved business practices D) improved efficiency
B
The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective? A) customer and supplier intimacy B) survival C) competitive advantage D) improved decision-making
B
The three principal levels within a business organization hierarchy are A) senior management, operational management, and service workers. B) senior management, middle management, and operational management. C) senior management, operational management, and information systems. D) senior management, middle management, and service workers.
B
Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of A) improved flexibility. B) improved decision making. C) improved efficiency. D) customer and supplier intimacy.
B
Which main business function is responsible for maintaining employee records? A) sales and marketing B) human resources C) finance and accounting D) manufacturing and production
B
D
Business intelligence would be useful for analyzing and decision-making in which of the following situations? A) deciding what marketing techniques are most successful with high-value customers B) identifying the most efficient methods for packing and delivering finished products to destinations C) forecasting the effect on sales given projected future variations in weather and other environmental variables D) all of the above
A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets? A) managerial B) governmental C) social D) organizational
C
A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective? A) customer intimacy B) operational excellence C) survival D) improved reporting
C
A managerial element in the UPS tracking system described in the chapter is A) taking inventory. B) providing package status reports to customers. C) the decision to use automation. D) in-house package tracking software.
C
An example of raw data from a national chain of automobile stores would be A) an average of 13 Toyotas are sold daily in Kentucky. B) 30 percent increase in Toyota RAV 4 sales during September in Kentucky. C) 1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky. D) all of the above.
C
Data management technology consists of the A) physical hardware and media used by an organization for storing data. B) detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. C) software governing the organization of data on physical storage media. D) hardware and software used to transfer data.
C
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective? A) improved flexibility B) improved business practices C) competitive advantage D) survival
C
Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy? A) middle management B) production workers C) knowledge workers D) data workers
C
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's A) data management environment. B) networked environment. C) IT infrastructure. D) information system.
C
Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm's having A) poor relationships with suppliers. B) poor relationships with customers. C) inadequate information. D) a surplus of information.
C
The average number of tickets sold daily online is an example of A) input. B) raw data. C) meaningful information. D) feedback.
C
The costs for firms operating on a global scale have been drastically reduced by A) networking technology. B) investments in organizational complementary assets. C) the Internet. D) the rise of digital content.
C
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is A) management science. B) MIS. C) operations research. D) utilization management.
C
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called A) information systems literacy. B) information systems architecture. C) management information systems. D) information technology infrastructure.
C
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective? A) improved efficiency B) customer and supplier intimacy C) survival D) competitive advantage
C
The three activities in an information system that produce the information organizations use to control operations are A) information retrieval, research, and analysis. B) input, output, and feedback. C) input, processing, and output. D) data analysis, processing, and feedback.
C
Which of the following business objectives best describes the strategy behind the use of technology in the new Yankee Stadium? A) competitive advantage B) improved decision making C) new products and services D) survival
C
Which of the following would not be a complementary asset for a solar panel manufacturer? A) international solar equipment certification standards B) government funding for green technology C) centralized hierarchical decision making D) innovation-driven management team
C
C
Computer-aided software engineering (CASE) tools: A. Enforce a standard development methodology and design discipline. B. Automate code generation, testing, and control rollout. C. All of these D. Improve communication between users and technical specialists.
B
Converting raw data into a more meaningful form is called A) capturing. B) processing. C) organizing. D) feedback. B
B
Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications. A) operational CRM B) analytical CRM C) operational SCM D) analytical SFA
An example of a business using information systems to create new products and services is A) Wal-Mart's RetailLink system. B) the Mandarin Oriental hotel's customer-preference tracking system. C) Verizon's Web-based digital dashboard. D) Apple Inc.'s iPod.
D
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is A) middle management. B) service workers. C) production management. D) operational management.
D
Output A) is feedback that has been processed to create meaningful information. B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers data to the people who will use it or to the activities for which it will be used. D) transfers processed information to the people who will use it or to the activities for which it will be used.
D
The hardware and software used to transfer data in an organization is called A) data management technology. B) networking and data management technology. C) data and telecommunications technology. D) networking and telecommunications technology.
D
Which field of study focuses on both a behavioral and technical understanding of information systems? A) sociology B) operations research C) economics D) management information systems
D
Which of the following are environmental actors that interact with an organization and its information systems? A) customers B) suppliers C) regulatory agencies D) all of the above
D
Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time? A) 1 only B) 1 and 2 C) 2 and 3 D) 1, 2, and 3
D
C
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective? A) improved flexibility B) improved business practices C) competitive advantage D) survival
Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to develop a loyal customer base, what would be the best use of information technology from the list below? A) Use IT to increase supplier loyalty. B) Use IT to increase operational efficiency. C) Use IT to create new products and business models. D) Use IT to help survive government reporting requirements. E) Use IT to achieve customer intimacy.
E
B
Expertise and experience of organizational members that has not been formally documented best describes A. information B. tacit knowledge C. wisdom D. data
D
Extermal integration tools A. enable a project to have sufficient technical support for project management and development. B. enable a project manager to properly document and monitor project plans. C. portray a project as a network diagram with numbered nodes representing project tasks. D. consist of ways to link the work of the implementation team with users at all organization levels.
D
Identifying customers is a responsibility of the ________ function. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing
B
Identifying customers is a responsibility of the function A. manufacturing and production B. sales and marketing C. human resources D. finance and accounting
C
In object-oriented development: A) the class is used as the basic unit of systems analysis and design. B) an object is a collection of data that is acted on by external processes. C) processing logic resides within objects. D) a strict, step-by-step development process is essential. E) data and processes are separated.
C
In order to achieve maximum benefit from an enterprise software package, a business A. customizes the software to match all of its business processes. B. selects only the software that best matches its existing business processes. C. changes the way it works to match the software's business processes D. Uses only the processes in the software that match its own processes
B
In order, which are the value-adding steps in the knowledge business value chain? A) acquire, store, disseminate, apply, feedback B) data and information acquisition, acquire, store, disseminate, apply C) acquire, disseminate, apply, feedback, management and organizational activities D) data and information acquisition, store, disseminate, feedback, apply
B
In what stage of systems development are design specifications created? A) systems analysis B) systems design C) testing D) conversion
D
In which strategy are fims stateless and truly globally managed? A.Multinational. B.Universal. C.Franchiser. D.Transnational.
B
Information, communication and transportation technologies have created a___ which communication (by telephone television radio or computer network) around the globe is more difficult and not much more expensive then communication down the block A. association B. network C. global village D. family
D
Lotus Notes is the example of A.Risk identification tool B.Planning tool C.Management tool D.Collaboration tool
C
Marketing modules in CRM systems would provide tools for A) assigning and managing customer service requests. B) capturing prospect and customer data. C) identifying profitable and unprofitable customers. D) managing sales prospect and contact information.
D
The business value of an effective supply chain management system includes all of the following except A) faster time to market. B) cost reduction. C) supply matched to demand. D) increased inventory levels.
B
Specifications that establish the compatibility of products and the ability to communicate in a network are called A. telecommunications standards. B. technology standards C. network standards. D. Internet standards.
C
Symmetric key encryption is also known as A. public key encryption B. PGP C. secret key encryption D. PKI
B
The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as: A) the point of no return. B) the law of diminishing returns. C) supply and demand. D) network inelasticity. E) virtual economics.
B
The managerial roles identified by Mintzberg are: A. Planning. organizing. coordinating. deciding. and controlling. B. Interpersonal, informational, and decisional. C. None of these. D. Input, process. output, and feed back.
B
The system functionalities of an e-commerce site are best described as the A) general capabilities wanted. B) information systems capabilities wanted. C) information elements needed. D) software and hardware required.
D
Which of the following is a question that a pivot table could help management answer? A. How many customers come from each region? B. Does the source of the customer make a difference in addition to the region? C. Where do our customers come from? D. All of these.
C
Which of the following is not a community provider? A) LinkedIn. B) Facebook. C) Priceline. D) Pinterest.
B
Which of the following is not one of the main problems with a traditional file environment? A) data inconsistency B) program-data independence C) lack of flexibility in creating ad-hoc reports D) poor security
C
Which of the following is the most widely used project management software today? A) Vertabase B) IBM Project Guide C) Microsoft Project D) Microsoft Excel E) Zoho Projects
D
Which of the following statements about client/server computing is true? A. It provided communication rules and regulations B. It does not provide sufficient computing capacity to support graphics or color C. It exploded the available communications capacity D. It connects multiple powerful personal computers together in one network with one or more servers dedicated to common functions that they all need
D
Which of the following statements about total quality management (TQM) is not true? A. TQM was popularizeYd by the Japanese. B. TQM makes quality the responsibility of all people and functions within the organization. C. TQM holds that the achievement of quality control is an end in itself. D. TQM is the responsibility of senior management.
A
Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain? A) safety stock B) continuous replenishment C) just-in-time strategies D) demand planning
A
Which of the following would not be used as an input for an information system? A) digital dashboard B) handheld computer C) barcode scanner D) cell phone
D
You are planning the requirements for a site tracking and reporting system for your company Web site. Which of the following information requirements would not be essential for this function? A. products purchased B. number of unique visitors C. pages visited D. secure credit card clearing
A
You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations ,provide up-to-the-minute reports, and create highly customizable mailing lists. In addition event fundraisers need to be able to quickly access donor's infomation and history. Which of the following systems will best meet these needs? A. TPS with MIS capabilities B. TPS with DSS capabilities C. TPS D. TPS with ESS capabilities
C
__ have the simplest systems structure: Like the products they develop a single system usually at the home base and then sell, replicate it around the world. Each unit, no matter where it is located, has identical applications A. multinational B. transnational C. franchiser D. domestic exporters