ITC Exam One

Approximately how many Americans access the Internet using a smartphone tablet

194 million

Which of the following best illustrates the use of information systems to focus on market niche?

A department store creating specialized products for preferred customers

Which of the following resulted in a Christmas Eve outage for million of Netflix customers?

A failure of Amazon's cloud computing service

According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is NOT true

A six seat IX500 system costs about $500,000

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the Unites States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications. Typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Which of the following is an example of synergy in business?

Bank of America acquiring Countrywide Financial Corporation to reach a large pool of new customers

The interaction between information technology and organizations is influenced:

By the development of new information technologies

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes

CKO

All of the following laws apply to actions by the federal government except the:

Children's Online Privacy Protection Act

All of the following are new technology-related trends in MIS except

Co-creation of business value

All of the following job categories are expected to grow over the next eight years except

Computer programmers

Which of the following statements about cookies is NOT true?

Cookies cannot be easily detected or deleted

Which of the following terms refers to significant disparities in access to computers and the Internet among different social groups and different locations?

Digital divide

Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems?

ESS

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

What is the most important function of an enterprise application?

Enabling business functions and departments to share information

Information systems enhance core competencies by

Encouraging the sharing of knowledge across business units

_____ systems are also known as enterprise systems

Enterprise Resource Planning

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?

Enterprise applications

Which of the following U.S. laws gives patients access to personal meducal records and the right to authorize how this information can be used or disclosed?

HIPPA

Which main business function is responsible for maintaining employee records?

HR

A man steals from a grocery store in order to feed his starving family. Which of the following best expresses the utilitarian principle in evaluating this situation?

His action is acceptable, because the higher social value is the survival of the family

It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization

How human decision makers perceive and use formal information

Sociologists study information systems with an eye to understanding

How systems affect individuals, groups, and organizations

Which of the following is NOT a business benefit of collaboration?

Improved compliance with government regulations

Which of the following statements is NOT true?

In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT

Which of the give moral dimensions of the information age does the weakening of boundaries between work and family life involve?

Information rights and obligations

Which of the following statements regarding IBM Notes is NOT true?

It began as an e-mail and messaging client

Which of the following is a primary drawback to the "do anything anywhere" work environment?

It blurs the traditional boundaries between work and family time

Which of the following best describes the effect that new information technology has on society

It has a ripple effect, raising new ethical, social, and political issues

Which of the following statements best describes organizational culture?

It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization

Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is NOT true?

It was primarily designed to increase sales of food and beverages

Personnel who design new products or services for a firm belong to which level of a business hierarchy?

Knowledge workers

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories

MIS

Which field of study focuses on both behavioral and technical understanding of information systems?

MIS

FIP principles are based on a belief in which of the following?

Mutuality of interest between the record holder and the individual

What percent of global Internet users use Google Search and other Google services such as YouTube?

Nearly 80 percent

Disciplines that contribute to the technical approach to information systems include:

Operations research, management science, and computer science

_____ grants the owner exclusive ownership of the ideas behind an invention for 20 years?

Patent Law

Which of the following occurs when muscle groups are forced through tens of thousands of repetitors under low impact loads?

RSI

Which of the following is NOT one of the four main classifications for collaboration tools identified by the spare/time matrix?

Remote/collocated

The four major types of enterprise applications are

SCM, CRM, ESS, and KMS

Which level of the organization is an ESS specifically designed to serve

Senior Management

Which ethical rules states that if an action cannot be taken repeatedly, it is not right to take at all?

Slippery-slope rule

Data management technology consists of which of the following?

Software governing the organization of data on physical storage media

As discussed in the chapter opening case, which of the following statements about Starbucks is NOT true?

Starbucks plans to increase its online sales of coffee products using new technology

To monitor the status of internal operations and the firm's relators with the external environment, managers need which of the following types of systems?

TPS

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access donor's information and history. Which of the following systems will best meet these needs?

TPS with MIS capabilities

Which of the following is an example of a business using information systems to improve customer and supplier intimacy?

The Mandarin Oriental's use of computer to keep track of guest performance

Which of the following is NOT a difficulty in establishing patent protection?

The requirement that the work must be a secret

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?

The specification of procedures for identifying packages with sender and recipient information

Which of the following best describes the primary reason for implementing a new information system, from a business perspective?

The system will create new value for the firm, beyond its costs

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

The time/space collaboration and social tool matrix

Which of the following statements about digital firms is NOT true?

Today, most firms are fully digital

All of the following are examples of business intelligence systems except a system that:

Tracks the flows of materials in a factory

The FIP principle of Notice/Awareness states that:

Websites must disclose their information practices before collecting data

Which of the following technologies disrupted the traditional publishing industry?

World Wide Web

Which of the following is NOT a major feature of organizations that impacts the use of information systems?

agency costs

A(n) _____ system collects data from various key business processes and stores the data in a single, comprehensive data repository usable by other parts of the business

enterprise

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers:

extranet

Maintaining the organization's financial records is a central purpose of which main business function?

finance and accounting

Which of the following is an example of a divisionalized bureaucracy?

fortune 500 firm

Which of the following is an example of a cross-functional business process?

fulfilling customer orders

Data collected at checkout counters in grocery store is an example of

input

Along with capital ____ is the primary production input that the organization uses to create products and service

labor

The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional value, is referred to as

law of diminishing returns

Order fulfillment involves all of the following business processes except

making customers aware of the product

The total number of food items with storage temperature problems is an example of which of the following?

meaningful information

The ability to offer individually tailored products or services using the same production resources as bulk production is known as

micro customization

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs?

new market entrants

When a cookie is created during a website visit, it is stored

on the hard drive of the visitor's co

n a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?

operations management

Which of the following is NOT an example of the moral dimensions of the information age identified in the text?

quality of life

_____ means that you accept the potential costs and obligations for the decisions you make:

responsibility

All of the following are examples of environmental factors in an information system except:

sales force

In a hierarchical organization, the upper level consists of

senior management

A corporation that funds and employee training program to build computer skills could be seen as investing in which main category of complementary assets?

social

Sociotechnical changes affecting a firm adopting new information systems requiring organizational change can be considered

strategic transitions

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

supply chain management system

The parts of an organization's infrastructure, HR, technology, and procurement that make the delivery of the firm's products or services possible are known as _____ activities.

support

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

survival

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

the internet

When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as

transaction costs

A virtual company

uses networks to link people, assets, and ideas

The ____ model highlights the primary or support activities that add a margin of value to a firm's products or services where information systems can be applied to achieve a competitive advantage

value chain

A(n) ____ is a collection of independent firms that use information technology to coordinate their value chains to collectively product a product or service for a market

value web