ITN 107 - Final Review
You are configuring a printer on the network with a static IP address. The network administrator instructed you to use the last assignable IP address in the company's subnet for the printer. What IP address and subnet mask will you assign to the printer if the company is using the 172.16.100.0/24 subnet?
172.16.100.254 255.255.255.0
Which of the following IPv4 configuration methods will most likely result in a workstation having an IP address of 169.254.254.254/16?
APIPA
Eric is working on a project for work when he receives a message that he needs to restart his computer for an update. Eric plugs in a USB device and saves his data and restarts his computer. During the restart, he receives the message, "non-system or boot error." What might be the problem with Eric's computer?
Boot sequence is set up to boot to a USB first.
Which of the following best describes the purpose of virtualization?
Consolidates multiple OSs onto the same physical hardware.
Ben completed troubleshooting a client's computer. Ben verified that the computer was functioning properly and reloaded all the data from the backup he had performed. What step should Ben complete next?
Document his findings
A technician has determined that the touch pad on a laptop is failing and must be replaced. Which of the following will be a mandatory tool for the technician to use in repairing the laptop?
ESD strap
Brandon returned from a two-week business trip. The first time he turned on his computer, during the boot sequence, he received a POST error stating there was a S.M.A.R.T. error. What does this mean?
Hard drive is failing and will need to be replaced soon.
How does your mobile provider identify your specific physical mobile device?
IMEI
Derek has asked you to install a new Wi-Fi card in a laptop. You must disconnect and reconnect two wires, a black wire and a white wire, which are the antennas for the Wi-Fi card. Where do these cables run inside the laptop?
Inside the screen bezel
You want to use the motherboard with DDR3 to triple channel the RAM in order to increase performance. When you open your computer, you notice that four RAM slots are available. How can you use the increased performance of triple channel with four slots available?
Install RAM in the three slots with the same color scheme.
Several law firms are sharing a database of civil records. The database servers are housed in one firm's data center, as it is the most centrally located firm. What type of cloud deployment is being used for this database?
Internal shared community cloud
A company's research department utilizes 3D printing to create prototypes for manufacturing to test before they begin production. While ordering printer consumables for all the company's printers, the purchasing rep is asking you what type of supplies are needed for the 3D printers in research. What supplies will you suggest?
Plastic filament
Your company has won the bid to install cabling in a new office building. You are running a twisted pair cable in a ceiling cavity that is capable of Gigabit Ethernet speeds. Which of the following cables are you installing?
Plenum-rated Cat5e
Your company experiences steep spikes in required storage space at the end of each month when the sales database is tasked with running sales reports. Fortunately, the database service and storage were moved off local servers and are now hosted in the cloud. The company's cloud administrator has configured the hosted service to scale up available storage space automatically when the database needs it. The hosted service can also scale down storage space when the reporting is finished. Which of the following cloud computing features provides scaling of storage?
Rapid elasticity
Jeff owns a health-care company and has hired you to find the best way for his employees to handle email with sensitive health-care information. Jeff wants a way to verify the sender of the digital data. He also wants his employees to be able to connect to email via their company smartphones. What email protocol will you recommend to Jeff?
S/MIME
You want to add a new hard drive to your computer and want the fastest internal connection available for the new hard drive. What kind of cable should you purchase?
SATA
When shutting down your computer yesterday, you received a notice that you had a pending update, so you allowed the computer to update before shutting down. This morning when you turned your computer on, you received the error message, "OS not found." What is the first thing you should check or do when you receive this error message?
SATA cable
Today when Paul turned on his computer, it did not boot. Instead, it tried to boot to the network using PXE. After Paul rebooted the computer, it tried to boot the network again. Because his computer was not booting properly, Paul went into the UEFI to change the boot order and discovered that the boot order was set to boot to the hard drive first. While in the UEFI, he discovered that his hard drive was not recognized by the UEFI. What might be the problems with Paul's computer? (Select all that apply.)
SATA cable for the HDD is bad. Hard drive has failed.
A user is complaining of vertical streaking on the printed copies from the department's laser printer. Which of the following is the most likely cause for this print quality issue?
The toner cartridge needs to be cleaned or replaced.
Micah prefers to use an external USB mouse on his laptop computer. However, while he is typing, he can see the mouse pointer moving erratically on the screen. This symptom continues even when the external mouse is disconnected from the USB port. Which of the following would be the best step in attempting to resolve this erratic pointer movement while allowing Micah the usability of the external mouse and touch pad?
Turn off the touch pad using the appropriate Fn key combination..
Kaylen has been working on his computer and notices that the screen seems to be flickering. The monitor is not turning on and off, and the monitor indicator light stays on. The monitor does not turn off when the screen flickers. What is the most likely source of the problem?
Video cable is loose.
When would you want to boot a computer into VGA mode?
Video card drivers are missing or corrupt.
Which of the following network technologies provide Internet service and operate over copper telephone cabling? (Select THREE.)
1. ADSL 2. ISDN 3. Dial-up
Brad is trying to determine whether the video doorbell he would like to purchase is an IoT device. What will the video doorbell require for it to be considered an IoT device? (Select all that apply.)
1. App to control the device 2. IP address on the network
What types of data can you synchronize to your vehicle? (Select all that apply.)
1. Contacts 2. Music
Today your boss decided that he would like you to build a server. This server will run all existing hardware servers as virtual servers. You have been asked to provide the hardware specifications for the server. What specific hardware requirements will you recommend for this computer? (Select all that apply.)
1. Multi-core processor 2. Maximum RAM allowed
You have been asked to research a pay device that your company can connect to a computer to help speed up and give customers alternative ways to pay for merchandise. What peripherals can you add to your computer that will allow the company to receive payments? (Select all.)
1. NFC/tap pay device 2. Magnetic strip reader/chip reader
A company executive has asked you to install a wireless access point at the top of a steel beam in the factory. There is no electrical connection at this location, and due to the design of the factory, no electrical outlet can be added. What technology can you implement to supply electric service to the access point? (Select TWO.)
1. PoE injector 2. PoE-capable switch
Which of the following are most likely to be configured to restrict employee access to non-work-related web content? (Select TWO.)
1. Proxy server 2. UTM appliance
Which of the following are the most distinctive disadvantages of implementing satellite for Internet connections? (Select TWO.)
1. Requirement for line-of-sight connectivity 2. High latency times for transmission
You have decided that you want to install a new SSD hard drive. What are the various types of SSD hard drives that you can install on your computer? Select all that apply.
1. SATA connection type 2. NVME type 3. M.2 type
Hanna is having a problem with a keyboard key sticking on her laptop and wants you to replace the keyboard. What laptop components are inside the keyboard bezel? (Select all that apply.)
1. Touchpad 2. Keyboard
Dennis purchased a new Android tablet. He wants to transfer music to the tablet from his PC. He also has a movie and several eBooks that he would like to move to the tablet. How can he connect an Android tablet to synchronize data to a PC? (Select all that apply.)
1. USB cable 2. Bluetooth 3. Wi-Fi
A computer running a hosted hypervisor is experiencing sluggish network performance when all of its guest VMs are accessing the network subnet. The host computer is using a single physical NIC, and performance issues are present on the host OS as well as the guest VMs. Which of the following steps will assist in resolving this issue? (Select TWO.)
1. Verify that the host physical NIC supports Gigabit Ethernet. 2. Install additional physical NICs in the host computer.
A technician is troubleshooting a computer that will not communicate with any hosts on the local network. While performing a visual inspection of the system, the technician notices no lights are lit on the computer's wired NIC." Which of the following are possible steps the technician should take to resolve this issue? (Select TWO.)
1. Verify the NIC is enabled in system BIOS. 2. Verify the NIC is connected to the keystone jack.
Scott wants to make sure his current power supply has enough power to run his new system. How will Scott determine whether his current power supply has enough power and will work in his new system? (Select all that apply.)
1. Wattage 2. Form factor 3. Type of processor power 4. Number of connectors needed
A technician needs to connect to and control a remote computer using remote desktop protocol. Which of the following ports will be used for this remote desktop session?
3389
Which of the following wireless networking standards provides the best performance at the farthest edge of its reach?
802.11ac
The user on Lab Computer 2 is saving documents, pictures, and other files to a shared resource on the network using a proprietary protocol. What protocol is being used to perform these functions?
AFP
A server provides validation for the person signing in to a Windows domain. The server validates that the person is who he says he is by verifying the correct username and password, for example. If this service is not functioning, no one can access network resources. What server performs this service?
Authentication server
Heather is complaining that the display on her smartphone is very dim. What should she check first before replacing the screen?
Brightness level
You are looking for a new Intel processor, and you want a processor that works fast and has the most memory on the processor. What is the main feature that you should take into consideration when looking for the largest amount of memory on a processor to purchase?
Cache
A small company would like to begin moving its locally saved word processing documents, financial spreadsheets, and presentations to an off-site location. The data will also need to be available to users from work, home, and while traveling. Which of the following should be considered?
Cloud storage service
Tracy calls you to complain about her computer. Every time she starts working in Excel, her computer turns off. She is trying to complete a new project, and the computer will not continue running. You ask her some questions and decide that you should visit her work area to see the problem for yourself. Tracy is running a space heater next to her computer because her office is always too cold. The computer and the space heater are under the desk. What is the likely problem with Tracy's computer?
Computer is overheating because of the proximity of the space heater.
Check My Work You are replacing an existing DSL modem for a SOHO client who is switching from DSL to cable broadband Internet service. The cable company has terminated the coaxial cable at the modem and tested and verified that the Internet connection is functioning properly. Which of the following will be a part of the configuration of the cable modem?
Connect the cable modem to the SOHO network using an Ethernet cable.
A client is requesting your assistance in connecting a printer to one of the computers in her shipping department. The printer needs to be accessible to all other network computers in the department, and on visual inspection of the computer and printer, it is obvious the connection must be made using a USB cable. Which of the following is the most likely method of connecting and sharing the printer?
Connect the printer to the computer and share the printer by using the printer's Properties' Sharing tab.
What does the result of this test indicate?
Correctly wired crossover cable.
Which of the following describes a network adapter?
Creates the signals that are sent along the networking medium.
You are assisting a fellow technician in a situation in which the client states a Windows 10 computer is experiencing limited connectivity messages when accessing the company's WLAN. Which of the following steps will you advise the technician to perform first?
Determine the scope of the problem and document symptoms.
A customer recently installed a high-speed network printer that utilizes an HDD for print spooling and is concerned with the security of the data on the HDD. Which of the following would be the best option to mitigate this concern
Disable print spooling to the printer's hard disk drive.
Chad, an IT support technician, is configuring three 802.11g WAPs in close proximity to each other to ensure reliable wireless coverage for a customer's building with some overlap of wireless signals between WAPs. What channel configuration should the technician assign to the WAPs?
Each WAP is assigned a different non-overlapping channel.
FTP services were recently added to a client's SOHO network in order for the marketing team to copy large files to a storage server. Since the change, the wired and wireless network users are complaining that the training videos they are required to watch are choppy and constantly buffering. The video streaming server and storage server are both hosted on the local network. Which of the following will be the best solution to increase the performance of the video streaming service while maintaining the ability for marketing to copy the large files to the storage server?
Enable QoS
Michael was troubleshooting his computer and, using a power supply tester, determined that his power supply was not working properly. He has ordered a new one and expects it to arrive within two days. What step is Michael using in the troubleshooting process?
Establish a plan of action to resolve the problem and implement the solution.
Which step in the laser printer process is responsible for changing the charge on the image drum to match the page image?
Exposing
George is hired by a client to build a new computer. After researching the parts and verifying that they are compatible George orders the parts. After all the parts arrive, George builds the computer. When he completes the build, George turns the computer on to test the system and make sure he installed and configured everything properly. The computer passes POST without an issue. George decides that the next step is to install Windows 10 on the system. During the installation, he receives several errors. After he researches the errors, he discovers that the motherboard is not compatible with Windows 10. What should George try first to fix the problem with the motherboard?
Flash the UEFI/BIOS.
You need to use a map app to find directions; however, the smartphone you are using will not show your current location. What smartphone feature should be enabled so that the app can find your phone's current location?
GPS
Bryson sees a strange image on his desktop monitor. The image appears like it has been torn or moved horizontally on the screen. What might cause this kind of mage on Bryson's monitor?
GPU on video card overheating.
Justin has just purchased a new Android smartphone. He was told that to use the phone he would be required to set up an account. What kind of account will Justin be required to set up?
Jerome is working on a hardware problem with his computer. He has determined that the problem is with either the video card or the HDMI cable connecting the video card to the monitor. Jerome has both an HDMI cable and a video card that he can use to fix the problem. Which one should Jerome try first?
HDMI cable.
John has just installed a new game on his computer. He has two hard drives and wants to store the data files for the game on the second hard drive. When he tries to save the data, he hears a loud clicking noise, and now the hard drive does not appear in File Explorer. What might be the problem with John's computer?
Hard Drive
Randy's laptop has been plugged in for several days to charge the battery for his long trip. When Randy unplugs the laptop to verify the battery is charged, he notices that the battery is very hot, and the system turns off unexpectedly. He notices a swollen bubble in the plastic on the side of the battery. Of the following, which option would you recommend to Randy?
He should replace the battery.
Your company has decided to allow employees to receive email from the company email server on their personal smartphones. However, the company also wants the email to be delivered to everyone's computer email client. What email protocol should your company employ?
IMAP
Your organization is utilizing a private cloud model for company-specific sensitive computing and storage as well as nonsensitive cloud services. At the end of each month, the company experiences short-term spikes in a demand for services while running reports, creating an issue of availability of service to all users. Which of the following is the best option to relieve the issues during these periods of spikes while maintaining the security of company-specific sensitive services?
Implement a hybrid cloud model and move nonsensitive services to the public-based cloud during the periods of spikes.
A software developer would like to regularly run tests of an application on Windows 10, Windows 8.x, Windows 7, and Ubuntu Linux. Currently, the developer is installing the application on various users' computers scattered throughout the building. Which of the following would be the best method to allow the developer to easily test the application on multiple operating systems with the least amount of effor
Install a Type 2 hypervisor on his desktop and then install each OS in a separate VM.
Aidan upgraded to a new video card on his computer. He installed the card and attached the power cable from the power supply. When he turned on the machine for the first time, everything seemed to be working fine. Then his computer started to whine and shut down. What can Aidan do to avoid this problem again?
Install a new power supply with more wattage.
Yesterday Hunter's laptop screen appeared to go black. The laptop was still running, but he could not see the desktop or any graphics. Hunter connected the system to a desktop monitor, and the laptop screen appeared on the external monitor. Hunter can see a very dim version on the desktop screen. What should Hunter first replace on the laptop to fix his screen?
Inverter
A Windows 10 user needs a way of connecting to the Internet in the event her primary DSL connection should fail. The user installed a dial-up modem and connected it to an analog POTS line. However, when the user attempts to connect to the Internet, Windows prompts her for a phone number, user name, and password. What does the user need to do to complete the setup and connect to the Internet?
Obtain a phone number and account information from an ISP that supports dial-up.
Jessica recently started looking to upgrade her computer and has decided that she wants to use her current motherboard and purchase new RAM for her computer. She has done all the research and has determined that her motherboard can hold 16GB of RAM and has four slots. She has two DDR3 DIMM modules that are labeled 1600 MHz. When she goes to the website to purchase two more RAM modules, she does not find 1600 MHz modules, only PC ratings for modules. What RAM should Jessica purchase so that she can use a quad channel on her motherboard
PC3 12800
Your customer is having a problem with his cellular device. He read that he should disable roaming on the phone to save money. Now he is going out of town and will need to enable roaming. After you enable roaming for him, you will need to update information about radio bands, sub bands, and service providers' IDs. What kind of cellular update contains information about radio bands, sub bands, and service providers' IDs?
PRL update
Which of the following cloud computing services was designed to provide developers with everything they need to build, run, manage, and test an application?
PaaS
You are in the middle of restarting your computer when the power goes out in the building. When the power is restored, your computer will not restart. When you push the button to turn on the computer, nothing happens. You do not have video on your monitor, but the monitor will turn on. You also notice that you don't hear fans spinning and no indicator lights show on your computer. The monitor is on the same power strip as your computer. What might be the problem?
Power supply has been damaged.
Your company has decided it wants to build a file server and store data that can be shared by coworkers. You were asked to research the type of storage that should be used on the server. Your boss said that he would like to implement RAID on the computer and wants your opinion on the best RAID type for the company. He informed you that the company will need at least 500 TB of storage. He also wants to make sure that if a drive fails, the data can be recovered. In addition, he told you to keep the cost down as much as possible. What will you recommend to your boss?
RAID 5
You have installed a VDSL Internet connection for a customer as shown in the exhibit. What connectors is most likely used on cable "A"?
RJ-11
Angie needs to move multimedia data from her home computer to a work computer. Her company will not allow her to connect to her OneDrive at work, and she has no access to her network drive at home. What is the best storage device Angie can use to move the data to her home computer and return the data to her work computer?
SSD hard drive
A user created a VM on a PC using a desktop virtualization utility. Which of the following best describes the location of the VM's HDD?
Saved to one or more virtual disk files.
What method was used to assign IPv4 TCP/IP parameters to the workstation in this example?
Static
You have been dispatched to resolve an elevated trouble ticket in which a workstation cannot communicate with other hosts on the local network. The status light on the NIC is lit, indicating a wired link is present, and the NIC's activity light is flashing normally. The workstation is configured with a static address. While interviewing the user of the workstation, you discover the problem is evident only for an hour in the morning during which time the sales team is in the office and they are uploading their reports to the company server. Which of the following is the most likely cause for this issue?
The IP address assigned to the workstation conflicts with another host on the network.
A company moved several of its users from physical machines to VMs running in a Type 2 hypervisor in order to extend the life of the physical machines. Immediately after moving to VMs, the users began complaining of pop-up ads and other network security-related issues while browsing the Internet. What is the most likely cause for the increase in security issues?
The VM OS does not have the appropriate security measures applied.
Richard recently contacted you because his mobile business needs a way for his customers to pay with a credit card. Which statement is true about how Richard can allow his customers to pay with a credit card?
The best option for Richard to use his smartphone with a cellular data connection and a credit card reader for the credit card transaction.
A technician received an escalated trouble ticket for a laptop that required the replacement of the internal speakers. When the technician arrived and inspected the laptop, he found that the external plastic covers and keyboard bezel that were removed by the previous technician were scratched, cracked, and not fitting together properly. After interviewing the laptop's user, he determined that the laptop covers were fitting properly prior to the initial disassembly by the previous technician. Which of the following is the most likely reason for this issue?
The previous technician was not careful when prying the plastic case apart.
Molly, a support technician, is having difficulty determining which port on the patch panel is connected to the keystone jack in each work area. Unfortunately, the cable installers did not label any of the cable runs. Which of the following network tools will best assist the technician in this situation?
Tone generator and probe
Reggie receives a phone call from a computer user at his company who says that his computer would not turn on this morning. After asking questions, Reggie realizes that the computer seems to turn on because the user can hear fans spinning and the indicator light comes on and flashes during the boot. The Num Lock key is on, but there is no video on the monitor. Reggie also learns that the computer has a new video card. The night before the computer was working fine, according to the user. Reggie tests the video cable and the monitor. When Reggie reattaches the video cable to the video card port, the computer appears to be working. What might be the problem?
Video cable was connected to the wrong video port.
Which of the following technologies contains a virtual desktop, its own virtual hardware, and acts like a physical computer?
Virtual machine
Karen is comparing diverse types of IoT devices, including the wireless network protocol she uses. She is interested in wireless technology that uses the 2.4 GHz band with a range of approximately 20 m. What technology will Karen decide to use?
Zigbee
What is the name of this integrated port on the back of the computer?
eSATA
