J&B Fire Officer Principles and Practices 2nd Ed.
chain of command
The Superior-subordinate authority relationship that starts at the top of the organization hierarchy and extends to the lowest levels
The ___ (ACT), of ___(YEAR) established the National Labor Relations Board and the procedures commonly called collective bargaining
The Wagner-Connery Act of 1932
Integrity
The complex system of inherent attributes that determine a persons moral and ethical actions and reactions, including the quality of being honest
Fire chief
The highest ranking officer in charge of a fire department. The individual assigned the responsibility for management and control of all matters and concerns pertaining to the fire service organization
Span of control
The maximum number of personnel or activities that can be effectively controlled by 1 individual (usually 3-5)
Decision making
The process of identifying problems and opportunities and resolving them
Battalion Chief
Usually the first level of fire chief; also called a district chief. These chiefs are often in charge of running calls and supervising multiple stations or districts within a city. A battalion chief is usually the officer in charge of a single-alarm working fire.
Discipline
a moral, mental, and physical state in which all ranks respond o the will of the leader. Also, the guidelines that a department sets for the fire fighter to work within
Standard Operating Procedures (SOPs)
a written organizational directive that establishes or prescribes specific operational or administrative methods to be followed routinely for the performance of designated operations or actions
Fair Labor Standards Act of 1938 (FLSA)
covers employers engaged in interstate commerce, regulates child labor, minimum wages and overtime pay.
Humanistic Management
emphasis on human need and attitude, motivation comes from within the employee and not from authoritarioan control. Lead to Maslow's hierarchy of needs
Every, ___ seconds a FD responds to a fire in the US
every 20 seconds
Long-range planning
greater than 3 years in advance
binding arbitration
process whereby a neutral party hears arguments from two opposing sides and makes a decision that both must accept
Title VII of the Civil Rights Act of 1964
prohibits employment agencies, employers, and unions from discriminating against applicants and employees on the basis of race, color, religion, national origin, or sex.
Arbitration
settling a dispute by agreeing to accept the decision of an impartial outsider
Scientific Management Theory
the systematic study of relationships between people and tasks for the purpose of redesigning the work process to increase efficiency
Short range planning
up to a year
In ___, Boston established the first fire regulations in North America banning wood chimneys and thatched roofs.
year 1630; Boston, MA
Estimated ___intentionally set structure fires in 2007
~32,500
Maslow's Hierarchy of Needs. *Supivisor's role is to meet needs of the employee
(level 1) Physiological Needs, (level 2) Safety and Security, (level 3) Relationships, Love and Affection, (level 4) Self Esteem, (level 5) Self Actualization
___ out of four career FF's work in Communities ____ or greater
-3 out of 4 career firefighters. -population 25,000 or more
IAFC defines Administrative Fire Officer as a person who worked as a managing fire officer for (YEARS), and certified NFPA (CERTIFIED), ad has an equivalent to a (COLLEGE DEGREE)
-3-5 years an\s Managing Fire Officer. -NFPA Fire Officer III level. -Equivalent to Bachelors degree
Employees can file an EEO (Equal Employment Opportunity) complaint in 3 ways:
-At federal EEOC office. -Municipalities EEOC/diversity office. -With FD.
Four basic new officer tasks:
-Beginning of shift report. -Notifications. -Decision making. -Problem solving.
Fire officer 3 responsibilities
-Chief officer position . -Battalion/District chief in large dept. -Deputy/assistant chief in Small Dept.
The Equal Employment Opportunity Commission is the federal agency empowered to enforce compliance with the ___(ACT & YEAR), ___(ACT & YEAR), and the ___(ACT & YEAR).
-Civil Rights Act of 1964. -Equal Opportunity Act of 1972. -Civil Rights Act of 1991.
Henri Fayol's 4 functions of management was translated to English by ___(NAME), in ___(YEAR) called General and Industrial Management.
-Constance Storrs. -1949
In 60 AD emperor Nero established ____, with ____ free men.
-Corps of Vigiles. -7,000 free men
Peshtigo, Wisconsin Fire
-Fire was 1,000 feet high. - 5 miles wide. - 2,400+ miles of forest destroyed. - 2,200+ fatalities. -Deadliest fire in US history.
Another early volunteer FF ___(NAME), imported the first ___(OBJECT) from ___(PLACE), and donated it to ___(FD) in ___(YEAR)
-George Washington. -Fire engines. -England. -Alexandria, VA. - 1765
The 4 functions of management were originally identified by ___(NAME), and published in the Bulletin de la Société de l'Industrie Minérale in ___(YEAR).
-Henri Fayol. -1916
The 21st-century fire officer challenges include:
-Increase in non fire incidents. -Deterioration of the built environment. -Protecting the homeland. -Cultural diversity. -Ethics.
Blake and Mouton's Managerial Grid (a persons concern for people, and concern of results)
-Indifferent: Evade and Elude. -Controlling: Direct and Dominate. -Accommodating: Yield and Comply. -Status Quo: Balance and Compromise. -Sound: Contribute and Commit. *More detail in book
Dutch colony of ___ _____ in ____, Governor Peter Stuyvesant not only banned wood chimneys and thatched roofs, but also required _____.
-New York in 1647 . -Required chimneys be swept .regularly
The Great Chicago Fire
-October 8, 1871. - 2,000 acres burned. - 17,000 homes destroyed. - $200 Million in damage. - 300 fatalities. - 90,000 homeless.
First organized volunteer FD in ___(location), called the ___(FD Name) was formed in ___(year), by ___(persons name)
-Philadelphia. -The Union Fire Company. - 1735. -Benjamin Franklin
The four-step management process includes:
-Planning. -Organizing. -Leading. -Controlling.
Major Fire Officer 2 responsibilities
-Supervising multiple units. -Conduction occupancy inspections. -Conducting employee performance appraisals.
Major Fire Officer 1 responsibilities
-Supervising single unit. -Conducting crew training. -Conducting prefire plans. -Presenting public education presentations
James O. Page's book Effective Company Command he states company officers have 3 distractive roles
-Supervisor. -Commander. -Trainer.
Military organizational concepts that still serve the fire officer are:
-Unity of command. -Division of Labor. -Span of control. -Discipline.
Medium-range planning
1-3 years in advance
There are more than ____ firefighters in the US, ___% are volunteers, ___% are career.
1.2 million Firefighters, 72% volunteers, 28% Career.
Investigations an odor, HazMat, and service call account for ___(%), 3rd most common response
13%
In ___(YEAR), Boston require "Tyle" or slate for all roofs
1678
Introduction of public call boxes in Washington, DC
1850's
paramilitary structure in the fire department was established in the ___(YEAR), modeled after Civil War military deployment model.
1860's
William March "Boss" Tweed
1865 Chairman of the Democratic Party and Grand Sachem of Tammany Hall in NYC
Promotional examinations were a product of the _____(YEAR) (ACT)
1883 Pendleton Civil Service Reform Act
Fire protection alarms account for ___(%), 2nd most common response.
20%
Total of ___ fatalities in residential fires in 2007
3,000 Fatatlies
There are ___ FD's in the US
30,185 FD's
There were ___ residential fires in the US in 2007
530,500 Residential fires
EMS accounts for ___(%) of the fire company's work load, most frequent response.
55% *As high as 80% in some fire company response work load
There were ___ outside fires in 2007
840,500
Consensus document
A code or standard developed through agreement between people representing different organizations and interests. NFPA codes and standards are concensus documents.
Leadership
A complex process by which a person influences others to accomplish a mission, task, or objective and directs the organization in a way that makes more cohesive and coherent
good faith bargaining
A legal requirement of both the union and the employer arising out of section 8(d) of the National Labor Relations Act.
Unity of command
A management concept that a subordinate should have only one direct supervisor, and a decision can be traced back through subordinate to the manager who originated it (Chain of command, ff -> Lt -> Capt. ect.)
Incident Command System (ICS)
A system that defines the roles and responsibilities to be assumed by personnel and the operating procedures to be used in the management and direction of emergency operations; the system is also referred to as an incident management system (IMS)
Division of labor
A way of organizing an incident by breaking down the overall strategy into smaller tasks. ie. division of units based on function (engines/Trucks)
Chief's trumpet
An obsolete amplification device that once enabled a chief to give orders to fire fighters durring an emergency. It was a precursor to the bull horn and portable radios.
___ established the 1st organized volunteer fire company in __(Year), in ___ (City).
Benjamin Franklin in 1735 in Philadelphia
In 24 BC emperor Augustus Caesar created probably the first FD. Called:___
Called Familia Publica with 600 slaves stationed around the city
___ is a continuous line of authority that exists from the top of the organizational structure to the lowest.
Chain of command
Ethical behavior
Decisions and behaviors demonstrated by a ire officer that are consistent with the department's core values, mission statement, and value statements.
Managing fire officer
Description from the IAFC Officer Development Handbook in the tasks and expectations for a Fire Officer 2. Encourages the company officer to acquire the appropriate levels of training, experience, self-development, and education to prepare for the chief officer designation
Supervising fire officer
Description from the IAFC Officer Development Handbook. on the tasks and expectations for a Fire Officer 1. Encourages preparation for Chief Fire Officer designation
Rules and regulations
Developed by various government and gov't authorized organizations to implement a law that has been passed by a gov't body
Planning
Developing a scheme, program, or method that is worked out beforehand to accomplish an objective
Actionable items
Employee behavior that requires an immediate corrective action by the supervisor because dozens of lawsuits have shown that failing to act will create a liability and a loss the the department
2000's L.O.D.D. in structure fires were mostly do to:
Flashover and structural collapse
Policies
Formal statements that provide guidelines for present and future actions; policies often require personnel to make judgements
Leading
Guiding or directing in a course of action
First documented fire in US
Jamestown, VA in 1607
Every civil service job has a narrative classified job description and a ______, ________, and _____ worksheet
Knowledge, skills, and abilities (KSA) worksheet
Fire officers use ___ and ___ to accomplish departmental objectives and goals
Leadership and delegation
Based on NFIRS firefighting accounts for less than ___(%) of the response work load of fire companies.
Less than 10%
McGregor's Theory X
Manager believes that people do not like to work, so they need to be closely watched and controlled.
McGregor's Theory Y
Managers believe the people do like to work and they need to be encouraged, not controlled.
IAFC Fire Officer II
Managing Fire Officer
Assistant or Division Chief
Midlevel chief who often has a functional area of responsibility, such as training, and answers directly to the Fire Chief
metropolitan sized FD
More than 400 career FF's
collective bargaining
Negotiations between representatives of labor unions and management to determine pay and acceptable working conditions.
___ give officers decision-making abilities within specific parameters
Policies
NIOSH Publication 99 - 146
Preventing injuries and deaths of firefighters due to structural collapse
Organizing
Putting together into an orderly, functional, structural whole.
Controlling
Restraining, regulating, governing, counteracting, or overpowering
Statements that do not allow for latitude
Rules
1990's L.O.D.D. in structure fires were mostly do to:
Smoke inhalation
Douglas McGregor
Social Psychologist and professor of management at MIT. Studied work environments from mid-1930's to 1950s
NFPA 1001
Standard for Fire Fighter Professional Qualifications
NFPA 1041
Standard for Fire Service Instructor Professional Qualifications
NFPA 1021
Standard for fire officer professional qualifications (Officer I & II)
Standardized step-by-step methods for handling a given situation
Standard operating procedures
IAFC Fire Officer 1
Supervising Fire Officer
Good faith bargaining and a 60-day "cool off" period were created by the ___ (ACT), ___(YEAR).
Taft-Hartley labor act of 1947
Douglas McGregor publication in 1960
The Human Side of Enterprise. -theory X and Y concepts
The ___ (ACT) of ___ (YEAR) made yellow dog contracts unenforceable.
The Norris-LaGuardia Act of 1932
