K204 UMIS Book Review

Business Process(define)

Network of activities that generate value by transforming inputs into outputs

Value Chain(define)

Network of value, creating activities, usually 5 primary and 4 support activities

The sales manager of a firm wants to generate a particular report containing sales analyses of the second and third quarter of the year. After accessing the DBMS, she should type the keywords (criteria) into a ________ to obtain the information that she wants.

Query

Inbound Logistics(primary activity)

Receiving, storing, and disseminating inputs to the products

Data(define)

Recorded facts or figures,should be accurate, timely, relevant, sufficient for the purpose for which it is generated, worth its cost

Which of the following is a reason for outsourcing?

Reduce risk

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more products?

Relationship management

According to Nan Lin, which of the following types of capital adds value through information, influence, and personal reinforcement?

Social captial

Organizations that play the role of providing platforms that enable the creation of social networks, or social relationships among people with common interests are know as:

Social media providers

Inter-Entreprise Processes

Span 2+ more independent organizations

Entreprise Processes

Span an organization and support activities in multiple departments

Which of the following is true for the relationship between business processes and information systems?

Starting with processes and working toward systems is more likely to result in processes and systems that are aligned with the organization's strategy and direction.

What are the four phases of collaboration?

Starting, Planning, Doing, Finalizing

What type of decision requires the most collaboration?

Strategic

Entreprise IS

Support one and entreprise processes, many users

Inter-Entreprise IS

Support one and inter-entreprise processes

A manager will essentially require ________ skills to clearly understand how the resources that his or her company uses are converted to desired outputs.

Systems thinking

Malware protection can best be described as which of the following

Technical software

Which of these is one of Porter's 5 forces that determine industry structure?

Threat of new entrants

A ________ is a balancing of three critical factors: requirements, cost, and time.

Trade-off

5 Forces Model

1. Bargaining power of customers 2. threat of substitutions 3. bargaining power of suppliers 4. threat of new entrants 5. rivalry among existing firms Forces determine industry's characteristics, profit, and sustainability of the profit

Organizations can improve quality:

1. Change process structure(reorganizing the process and increasing process effectiveness)2.Change the process resources(change allocation of resources and increase efficiency through fixing delays and increase resources) 3. Change both process structure and resources

4 Competitive Strategies

1. Focus on being a cost leader 2. Focus on differentiation for products/services from competition 3. Employ the cost/differentiation strategy across an industry 4.Focus on its strategy on a particular industry segment

Which type of relationship would be necessary to have between the Employee and Sales entities in a grocery store database?

1:N

Repository

A collection of something

Process Effectiveness

A measure of how well a process achieves organizational strategy

Process Efficiency

A measure of the ratio of process outputs to inputs

________ are collections of related tasks that receive inputs and produce outputs.

Activities

Value(define)

Amount of money that a customer is willing to pay for a resource, product, service

Customer Service(primary activity)

Assisting customers' use of the products and thus maintaining and enhancing the products' value

What are the four primary purposes of collaborative teams?

Become informed, make decisions, solve problems, manage projects

What is the most important quality to have as a collaborator?

Being able to give and receive critical feedback

Activity(define)

Business function that receives inputs and produces outputs, can be performed by humans only, subprocess of overall process

________ is defined as information containing patterns, relationships, and trends.

Business intelligence

Outbound Logistics(primary activity)

Collecting, storing and physically distributing the products to buyers

In the Five-Component Model, which component is considered the "bridge" that connects the computer side of the model to the human side?

Data

A _____________ is a logical representation of a database that describes the data and relationships that will be stored in the database.

Data Model

Because of the various problems with operational data, large organizations choose to extract operational data into a(n) ________.

Data warehouse

The centerpiece of an ERP application is the:

Database

A ___________ is a data collection, smaller than the data warehouse, that addresses a particular component or functional area of the business.

Datamart

When a company tries to offer the same products at a lower cost they are trying to __________ a customer's buyer power.

Decrease

In which phase of the Systems Development Life Cycle (SDLC) should you determine project cost feasibility?

Define system

Margin(define)

Difference between the value that an activity generates and the cost of the activity

The process a company goes through to determine whether or not to invest in a new location is a ____________ process.

Dynamic

In a data model, a(n) ________ is something that a user wants to track.

Entity

Workgroup IS

Exists to support one and processes within the group, also called functional IS

The overall goal of IS Security is to:

Find an appropriate trade-off between the risk of loss and the cost of implementing safeguards

Dynamic Structures

Flexible, informal, adaptive processes that normally involve strategic/less structured managerial decisions and activities, human judgment

Structured Processes

Formally defined, standardized processes that involve day to day operations

________ is a major task when implementing enterprise systems.

Gap identification

The term for taking in-depth measures to reduce a system's vulnerability to harm caused by the public is...

Hardening

In the Five-Component Model, which component is the easiest to change?

Hardware

The automobile industry is characterized by many manufacturers and intense competition among them. This statement refers to ________.

High levels of rivalry

Which of the following can be described as a security threat?

Human error, cyber terrorists, and natural disasters

The CIO is the representative for:

IS issues within the executive staff and IT issues within the executive staff

Internet of Things

Idea that objects are becoming connected to the Internet so they can interact with other devices, applications, and services

How does knowledge management (KM) benefit organizations? Briefly explain your chosen answer.

Improve process quality and increase team strength

Sales and Marketing(primary activity)

Inducting buyers to purchase the products and providing a means for them to do so

Linkages(define)

Interactions across value activties

The two key characteristics of collaboration are:

Iteration and feedback

Information(define)

Knowledge derived from data, data presented in a meaningful context, processed data, data processed by summing, ordering, averaging, grouping, comparing or other similar operations, a difference that makes a difference

Which of the following is a common description of information?

Knowledge derived from facts or figures

Organizational structure may vary depending on all of the following except:

Location

Competitive Advantage via Business Processes

Lock in customers(difficult/$ to switch products), lock in suppliers(difficult to switch organization, easy to work for), creating entry barrier(difficult/$ for new competition to enter market, establish alliances, reducing costs)

The primary risk of peer-to-peer support in the context of social media and customer service is ________.

Loss of control

Which is a major function of the information system's department?

Manage outsourcing relationships, develop, operate, and maintain applications, and plan the use of IS to accomplish organizational goals and strategy

3 Business Processes

Material ordering, manufacturing, and sales

Nielsen's Law

Meaning: Network connection speeds for high end users will increase by 50% per year Implications: Network speed increases, increase speeds enable new products, platforms, and companies

Moore's Law

Meaning: The number of transistors/inches squared on an integrated chip doubles every 18 months Implications: Computers are getting exponentially faster, cost of data processing close to 0

Kryder's Law

Meaning: The storage density on magnetic disks increase exponentially Implications: Storage capacity is increasing exponentially, cost of storing data is approaching zero

Metacalfe's Law

Meaning: The value of a network is equal to the square of the number of users connected to it Implications: More digital devices are connected together, the value of digital/social networks increase exponentially

Which of the following is an accurate representation of the steps in the business process management cycle?

Model processes; create components; implement processes; assess results

A student management system allows students to have multiple majors and advisers are assigned to handle multiple students and courses. This is an example of a(n) ________ relationship.

N:M

A low inventory report that is automatically generated when the number of items reaches a certain number is an example of___________.

Push publishing

To effectively manage risk, organizations must proactively balance the trade-off between risk and ___.

Cost

Cost(define)

Costs of inputs and costs of activities

Competitive Advantage via Products

Creating new products/services, enhancing products/services, and differentiating their products/services from competitors

________ is the dynamic social media process of employing users to participate in product design or product redesign.

Crowdsourcing

Which of the following revenue models for social media is most likely followed by companies providing Web 2.0 services?

Pay-per-click

Transforming inputs into the final products describes which primary activity?

Operations/Manufacturing

Which of the following value chain activities involves collecting, storing, and physically distributing the product to buyers?

Outbound logistics

You follow certain steps to access the supplementary readings for a course when using your organization's library management system. The steps that you follow are examples of the ________ component of an information system.

Procedure

Support Activties

Procurement, technology, human resources, and firm infrastructure

Functional Application

Program component of a functional IS

Which of the following are functions of the IS department?

Protect information assets, manage outsourcing relationships, and develop, operate, and maintain applications

Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?

Training employees on the successful use of the new system

Operations/Manufacturing(primary activity)

Transforming inputs into the final products