KIN 381 - Chapter 2
What are two of the key issues that affect a facility manager's role?
1. Facility Size 2. Available Workforce
List three of the eight future skills that will be needed by facility managers.
1. Linking facility management to strategy 2. Emergency preparedness 3. Change management, sustainability, emerging technology, globalization, aging buildings, and broadening diversity in the workforce
List four of the nine future facility manager competencies highlighted by the IFMA.
1. Operations and Management 2. Facility Function 3. Real Estate 4. Finance
The key components of the management function are
1. Planning 2. Organizing 3. Implementing 4. Controlling
List at least three of the most important skills a manager needs to master.
1. Positivity 2. Communication 3. Decision-Making
At most, how long are most facilities built to last?
50 years
What percentage of customer service problems are linked to managerial issues?
90%
Wrigley Field has all of the following elements, built initially or modified over the years as part of the long-term planning process, except what?
A metal roof
Which of the following is not a function or discipline of facility management?
Capital Management Space Planning Project Management Facility Marketing All Of These Are Either Functions Or Disciplines.
What is involved in implementing a managerial plan?
Developing a mission statement, goals, objectives, and tactics.
What is the primary purpose of a facility manager?
Ensuring the safety of all employees and guests.
Facility management is an art, not a science. There is no correct way to manage a building.
False
Facility managers at both large and small facilities have the same job responsibilities.
False
Facility managers deal with the same issues regardless of facility size.
False
It is much cheaper for a building owner to find a new tenant than to keep the same tenant.
False
Midlevel managers are responsible for developing and implementing strategic goals.
False
Once someone is promoted to facility manager, their job becomes easier because they have subordinates who can help them. Therefore, they do not need to spend as many hours at the facility.
False
Planning can eliminate all workplace disputes because all staff members know what they are responsible for doing.
False
Short-term plans are focused on events that can be accomplished within six months.
False
Strategic plans are the most detailed plans.
False
The stakeholders in the University of Connecticut's new fitness center did not have differentiated needs and supported the bond process to fund the project.
False
What key trait(s) do employees look for in a true manager?
Happiness Trust Understanding All of the Above
Which of the following is the major stakeholder group?
Internal Constituents External Constituents Users of any Evaluation Reports or Studies All of the Above
What does a goal need in order to be effective?
It needs to be measurable.
The majority of a facility manager's job is spent doing which of the following?
Managing people
How many new facilities does an average facility manager build during his or her career?
One
Which of the following are not considered customers of a fitness facility?
Personal Trainers
Which of the following can influence long-term planning?
Political Trends Geographical Trends Economic Trends
What is the primary cause of poor performance in a facility?
Poor planning and implenting
What does management by objectives (MBO) refer to as a managerial function?
The MBO theory focuses on managers' developing realistic, achievable, and motivating objectives with employee input. This process is designed to turn facility goals and objectives into group and individual goals and objectives. Thus, objectives should not be developed in a vacuum and are more effective when there is institutional buy-in.
Coninvolves evaluating the performance of workers and providing appropriate feedback, whether positive or negative.
True
Constituent analysis helps define whom the manager must interact with to positively affect the facility's long-term success.
True
Facility management entails the art of coordinating the physical workplace with the people and entities that will use the workplace.
True
Government officials can be customers, internal constituents, and external constituents.
True
Management is the art of getting things done through using people and equipment.
True
MetLife Stadium is the only NFL stadium with two tenants. More planning is required during the building stage and for each event when tenants share a facility.
True
Organizing refers to a blend of human resource management and leadership.
True
Planning can be summarized as deciding in advance what to do, when to do it, and how to do it.
True
Workplace planning and design entails proand managing the furniture and equipment for such areas as concessions, locker rooms, and the press box.
True
How do organizational charts in today's economic environment differ from those in the past?
With the decline in the number of middle managers, there is a new focus on flatter organizational charts; as a result, a manager might supervise more workers than managers in the past did.
