Leadership 7,8,9

List the steps of Deming's chain reaction for business success in the correct order. Place the first step on the chain reaction at the top.

1. Quality is improved 2. Costs involved are reduced 3. The level of productivity is improved 4. Markets are captured due to better-quality products 5. Business operations are continued 6. A greater number of jobs is provided as outcome

According to Thoreau's opinion of natural simplicity, an individual's inner self should be developed while:

Allowing the external environment to remain pristine

According to the bottom-up view of leadership authority, power flows from below because:

An individual can always reject a command

The democratic type of management focuses on:

Common values that regulate members' behavior.

The super ordinate quality of ___ is necessary for a person who wishes to have a character and lead by values.

Courage

Identify the motives, suggested by Lynn Sharp Paine, for relations between leaders and work ethics

Customers trust is built on a foundation of ethical commitment. Success in business is directly attributed to high ethical standards.

What are the three "Needs to know" for all employees in an organization?

Feedback on their performance along w recognition. Expectations on their individual work performance The organization's grand work plan, including the purpose, values, and strategies.

According to ___, the best interests of everyone involved decides the the consequences of moral behavior

Utllitarian ideals

In context of military leadership, the American military focuses on the:

Well-being and development of members

Identify Robert Cole's principles of leadership that empowers people:

Recognizing accomplishments of employees Valuing people as the most important resource of an organization Having trust in people

In context of a servant leader's commitment to people, people need to have access to their leaders primarily to:

Reinforce their presence in the company to the leader.

According to Peter Drucker, identify the criteria that are met by the best work rules.

Rules are periodically reviewed for the required revisions. Ownership's ethical ideals are reflected.

What are the rules of leadership identified by former U.S. Secretary of State Colin Powell?

Share credit Have a vision Check small things Be calm and kind

The use of statistical tools for analysis of defects in products is a development in the quality management field that occurs through an approach called:

Six Sigma Quality

According to pragmatists, philosophical beliefs should be analyzed for their capacity to:

Solve the practical problems of life

Welch's workout process had the effect of teaching people in organizations that they had a right to:

Suggest opinions and be taken seriously

Which of the following factors that contribute to psychological bigness are positive and desirable traits?

The ability to express oneself Competence in performing

According to Vauvenargue's opinion of natural simplicity, naturalness is important because:

The language of feeling is better than that of logic

What is common to all levels of leadership in military leadership?

The needs of the subordinates are put before the needs of leaders

Which of the following are the responsibilities of an ethics ombudsman in an organization?

To communicate ethical standards to all employees. To design systems that monitor employees' adherence to ethical standards.

According to a servant leader's commitment to people, what is the purpose of conducting regular meetings between members and leaders?

To share information and anticipate problems To reinforce mutual support and cooperative spirit

In order for employees to fill the "need to know" gap, the most effective process of communication should be a(n) ___ process.

Top-to-bottom

T or F: Quality efforts enable an organization to improve the on-time delivery of its products and services and increase it's reliability.

True

Which of the following aspects of a person's character are agreed upon by the Bible, Shakespeare, Kelleher, and Thomas Jefferson?

Truth initiates an individual's character. An individual is defined by his or her character. An individual possesses true character inside him or her.

Which of the following approaches to leadership recognizes both the bottom-up and the top-down views of authority and focuses on the interdependence of a leader and a follower

Servant leadership

What are the bases of influence in a democratic type of management?

Technical Competence Knowledge

Axiology, a branch of philosophy, shows its application in ____

ethics

T or F: The views and interests of the employees alone matter when making decisions in a participate leadership.

False

Why was lean-manufacturing method developed?

To achieve cost effectiveness To achieve flexibility To achieve quality

Identify a sample instrumental value

Being responsible Being Helpful

What is the essence of leadership?

Leaders' sphere of influence

What are the ingredients integral to Joseph Jablonski's definition of quality?

A leadership based on participation The use of groups to achieve quality A continual improvement of processes

The top-down view of leadership authority suggests that it is based on:

A social hierarchical position

According to Robert Greenleaf, the private, public, and nonprofit sector organization achieve success through:

A spirit of community

According to the leadership message Gandhi learned, at the end of a decision-making process people will:

Act according to their personal preferences.

Communication is used effectively by leaders when they:

Adjust communication methods according to the needs of an audience.

The home run of value can be achieved only if a full swing is achieved and if

Axiological arrest does not take place

Identify a true sample terminal value from the following

Being professionally successful

Identify the best method of increasing psychological size?

Being sincerely interested in people

Which of the following areas are included in a comprehensive code of ethics for an organization?

Business relations Employee relations Government relations

How did companies implement successful quality management systems?

By building values into company operations that were initiated and led by the senior management.

According to Nietzsche, the best people are those:

By whom moral virtue is expressed

Which of the following formal standards helps leaders of an organization to make decisions in moral dilemmas

Code of Ethics

A communication problem related to ___ results from the physical or emotional separation of leaders and members.

Distance

According to Kant, a person who possesses character will choose __ to conscience:

Duty

The "Toyota Way" that was practiced throughout the company was defined by the:

Elimination of waste and continual improvement

Identify the principles of Frederick Winslow Taylor's scientific management philosophy

Ensuring division of responsibility between management and employees. Developing a science for each element of an employee's work Cooperating with employees to ensure that the work is done scientifically Scientifically choosing and training employees.

Leaders who follow and implement principled leadership practices exhibit a behavior that supports an act because it is:

Ethically correct

Leaders are said to have ___ power when they influence people through the skills and knowledge that they possess.

Expert

T or F: Conflicts caused as a result of communication problems are always capable of being solved by themselves.

False

According to Machiavelli, what is necessary for a person to win and retain power in a world where the lust for domination is high?

Flattery Murder

What are the points or practices proposed by Deming to ensure a successful workplace?

Focus on continuous quality improvement through the use of statistical methods. Implement education programs to train employees to use new methods, materials, and technologies. Encourage open, two-way communication. Define management's commitment to quality and productivity.

__ Values is a concept used in ethichs to determine the strength of an individual's values.

Full-Swing

In the context of increasing psychological size, a leader makes others feel important by:

Genuinely listening to them

The phenomenon in which a person exhibits an artificial change in behavior due to being studied is termed as the:

Hawthorne effect

What should a leader do to develop two-way communication?

He or she should have an open style of communication He or she should be honest in his or her communication He or she should not constantly evaluate others' remarks.

Identify the factors common to all successful experiments on participative management conducted by a few famous firms in the 1950's and 1960's

Higher productivity and morale during the period of experiment. Workers feeling that they undertook important and doable projects Training in human relations, problem-solving, and decision-making skills Opportunities for advancement based on skills and acqusition and knowledge Positive management attitude toward workers

According to Chester Barnard's view of bottom-up authority, which of the following conditions need to be met for an employee to accept a leader's authority?

If the order is understood by the employee If the employee believes the leader's orders are consistent with organizational goals.

According to Chester Barnard's view of bottom-up authority, the formal authority of a leader depends on the ___

Readiness of employees to accept that power

The best way for leaders to equalize psychological size is to:

Increase others' sizes

The quality of carrying out an action with the right intention is called

Integrity

Which of the following statements is true of the servant leadership in an organization?

It is about a true motivation to serve employees' interest.

Identify the benefits that occur when a leader listens to ideas of employees:

It results in open channels of communication. It makes employees more loyal. It increases employee pride.

Character formation in Christianity based on the life teachings of Jesus of Nazareth teaches the ethic of

Loving God and humanity

According to Jack Welch, an organization's corporate identity's primary source.

Management Values

What are the social and economic costs that occur due to ethical misconduct?

Managers and workers become cynical Ownership equity is lost Sales of products decreased

Identify the three types of ethical climates that organizations use to deal with moral dilemmas regarding people, products, prices, and profits

Profit-Maximizing Quality of life management Trusteeship

In the context of workplace empowerment, when systems in an organization are bypassed to solve problems, it means that the workplace is ___

Out of Control

A humanistic and productive workplace where the constructive power of employees is tapped is achieved through a(n) ___ leadership

Participative

According to Aristippus, the highest state of goodness is:

Pleasure

Identify the most preferred sources of information for people in organizations

Policy handbook Immediate supervisor

The Malcolm baldrige National quality award was established primarily for the:

Promotion of the awareness about quality in the workplace.

What are the shortcomings faced by one-way communications?

The perception of a leader as autocratic will lead to resentment by people. People will be cautious not to offend leaders Leaders may be overburdened with decision making

Reward power is the capacity of leaders to influence people through:

The provisions of valuable benefits

Identify the characteristics of an autonomous work unit w more than 200 employees.

The quality of work life goes down. The motivation levels of employees reduce drastically. Interaction among employees is low.

An authentic leader's beliefs are represented in his or her actions because of:

Their personal convictions

Which of the following statements is true of meetings in an organization?

They are necessary to coordinate work in the organization

Which of the following conditions demonstrates the interdependent nature of the leader-follower condition in an organization?

When a manager most effectively governs with the consent of his employees.

Nietzsche believed that the highest good is the

ability of humans to persevere by independent judgement

The us of power is mastered by successful leader to:

affect others' behavior in the workplace