Leadership Quiz 1

When a team has fewer than 15 people, what should new leaders do during the first two weeks?

meet individually with everyone on the team

Jonathan, a front desk executive at Read Books Inc., handled 40 customer calls per day. He was then sent to a training program last month to improve his communication skills, which cost the organization $500. This month, Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day. His productivity has increased by $700. This scenario most likely exemplifies

return on investment.

__________ describe leadership situations and are used as vehicles for leadership discussions.

Case studies

Which of the following statements is true about building effective relationships with superiors?

Followers should think of their own and their superior's success as interdependent.

Which of the following statements is true of a gaps-of-the-GAPS (goals, abilities, perceptions, standards) analysis?

It helps leadership practitioners identify high-priority development needs.

Which of the following statements is true of informal coaching?

It takes place whenever a leader helps followers to change their behaviors.

Which of the following is a conventional distinction between managers and leaders?

Managers administer, while leaders innovate.

Simone, a senior sales manager at ReadMe Inc., cares about developing the skills of her teammates and works beside them as a role model. In the context of the five fundamental archetypes of leadership, she most likely belongs to the

Teacher-Mentor archetype.

In the context of the first day on the job, identify a true statement about the first meeting of the new leaders with their new bosses.

The meeting should end by arranging a follow-up meeting to review progress.

__________ occurs when people's expectations or predictions play a causal role in bringing about the events they predict.

The self-fulfilling prophecy

According to Robert Kelley's basic styles of followership, which of the following statements is true about pragmatist followers?

They are mediocre performers.

In the context of the new leader onboarding road map, which of the following statements is true of new leaders in the first two weeks?

They should schedule one-on-one meetings with all their peers in peers' offices.

Which of the following statements is true of women in leadership positions?

Women had significantly lower well-being scores than men.

Which of the following leadership styles are supervisors most likely to use when interacting with subordinates with poor technical skills?

a close, directive leadership style

The tendency to make external attributions for one's own failures and internal attributions for one's successes is known as

a self-serving bias.

What is the fastest way to alter the culture and norms of a team?

change the people in the team

Which of the following involves a willingness to confront your own views and an invitation to others to do so, too?

double-loop learning

Unlike traditional training programs, action learning

often is conducted in teams of work colleagues who are addressing real company challenges.

People do not see everything that happens in a particular leadership situation, nor do they hear everything; instead they are selective in what they attend to and what they, in turn, understand. A phenomenon that demonstrates this selectivity is called

perceptual set.

Which of the following terms describes a kind of learning between an individual and the environment in which learners seek relatively little feedback that may significantly confront their fundamental ideas or actions?

single-loop learning

Technical competence is especially important for first-line supervisors because they

spend considerable time training their followers.

The tendency to overestimate the dispositional causes of behavior and underestimate the environmental causes when others fail is called

the fundamental attribution error

During the first two weeks on the job, a new leader should conduct in-person meetings with their peers. Which of the following issues should be discussed with the peers?

the ways issues are raised and decisions made on their boss's team

Task forces that are formed to work on key change initiatives should be staffed by stars because

this will improve the odds of good recommendations being made.

Which of the following is the first step while conducting a GAPS (goals, abilities, perceptions, standards) analysis?

to clearly identify what one wants to do or where one wants to go with one's career over the next year or so