M6 Knowledge Check

Which of the following is not one of Mitchell et al.'s (2012) organizational factors that support and promote the principles of team-based healthcare? a. Organizations must provide necessary resources b. Organizations need to facilitate procedures for monitoring team progress and holding members accountable c. Organizations must make sure that team members have training in communication skills d. Organizations need to adopt and effectively implement applicable technology to support and encourage communication among team members, as well as patients and their families

b. Organizations need to facilitate procedures for monitoring team progress and holding members accountable

What process is the transfer of patient care from one healthcare provider to another? a. Provider onboarding b. Patient handoff c. Provider shift change d. Patient intake

b. Patient handoff

Which theoretical framework suggests that teams function better when team members have similar knowledge structures for perceiving, interpreting, and organizing team-related phenomena? a. Model of healthcare team communication b. Team members schema similarity c. Systems model of clinician burnout and professional well-being d. Communication competence model

b. Team members schema similarity

Shared goals, clear roles, mutual trust, effective communication, and measurable processes and outcome are the five principles of ______________. a. Highly effective team members b. Team-based healthcare c. Healthcare practice d. Team communication

b. Team-based healthcare

Which of the following is not one of the five expectations for discussion during the patient handoff? a. A process for verifying the information received b. Inclusion of up-to-date information about the patient c. Allowance of interruptions d. Interactivity

c. Allowance of interruptions

Which of the following is not one of the five expectations for discussion during the patient handoff? a. Interactivity b. A process for verifying the information received c. Allowance of interruptions d. Inclusion of up-to-date information about the patient

c. Allowance of interruptions

Healthcare teams can be characterized by all of the following EXCEPT: a. The patient population they serve b. The type of disease they treat c. Hospital affiliation of the providers d. The speed at which the teams are brought together

c. Hospital affiliation of the providers

Which type of healthcare team training emphasizes developing mutual understanding and respect for each member's disciplinary expertise and contributions? a. Cross-training b. Error management training c. Interprofessional education d. Assertiveness training

c. Interprofessional education

Which of the following is not one of the six communication issues of concern related to technology identified by Popovici et al. (2015)? a. High reliance on interruptive communication b. Severe workflow inefficiencies and delays due to numeric pagers c. Limited and integrated tool availability d. Lack of awareness of completion status of patient tests and consultations

c. Limited and integrated tool availability

According to Chapter 6, a healthcare team is _____________. a. Two or more medical providers who treat the same patient, either independently or collaboratively b. A hospital-organized group of providers who are assigned to engage in team-based care for patients c. A patient-requested type of healthcare that is growing in practice but is not the current standard of care d. An identifiable group of two or more people working interdependently toward shared, mutual goals that could not be accomplished effectively, if at all, by a single person

d. An identifiable group of two or more people working interdependently toward shared, mutual goals that could not be accomplished effectively, if at all, by a single person

Among the eight most common root causes for medical errors, which did the Agency for Healthcare Research and Quality rank at the top of the list? a. Political problems b. A lack of providers c. A lack of funding d. Communication problems

d. Communication problems

Which of the following is not one of the ways discussed in the chapter for reducing burnout among healthcare providers? a. Increased access to mental health services b. Making changes to the workplace environment to promote professional well-being c. Systemic efforts to reduce stigma related to burnout, suicide, and help seeking d. Increased funding for provider pay raises

d. Increased funding for provider pay raises

Within the healthcare context, one of the processes with the greatest risk of communication failures leading to adverse health events is the ________________. a. Patient intake b. Surgical pre-op c. ER rounds d. Patient handoff

d. Patient handoff

Which organization deemed communication during handoffs as so essential to patient safety that it standardized the process, stating that the handoff process needed to include the opportunity for discussion between the healthcare providers giving and taking responsibility for the patient? a. The Food and Drug Administration (FDA) b. The U.S. Department of Health and Human Services (DHHS) c. The Centers for Disease Control and Prevention (CDC) d. The Joint Commission (TJC)

d. The Joint Commission (TJC)

Interdisciplinary healthcare teams can lead to several positive outcomes, including improved patient safety and quality of care, increased efficiency and reduced cost, improved patient health outcomes, a safer workplace, increased provider satisfaction, and reduced staff turnover. a. True b. False

a. True

Rapid response teams are groups of healthcare providers brought together quickly to respond to crisis situations. a. True b. False

a. True

SBAR is a standardized checklist to help organize and ensure consistency and clarity of the information transferred from one healthcare provider to another. a. True b. False

a. True

Today, burnout is a particularly significant problem among healthcare providers. a. True b. False

a. True

Which type of healthcare team training covers principles such as conflict management, mutual trust, psychological safety, and leadership? a. Assertiveness training b. Error management training c. Interprofessional education d. Cross-training

a. Assertiveness training

Which type of healthcare team training emphasizes developing mutual understanding and respect for each member's disciplinary expertise and contributions? a. Interprofessional education b. Assertiveness training c. Cross-training d. Error management training

a. Interprofessional education

Which of the following is not one of the action steps to establish a culture of antiracism in healthcare? a. Maintain current institutional policies and practices b. Reorganize power structures and accountability in support of antiracism c. Deploy accountable systems for racism reporting, feedback, and intervention d. Implement antiracism-focused training and education

a. Maintain current institutional policies and practices

Within the healthcare context, one of the processes with the greatest risk of communication failures leading to adverse health events is the ________________. a. Patient handoff b. ER rounds c. Patient intake d. Surgical pre-op

a. Patient handoff

An example of a communication problem is a hospital lab losing a patient's results from their diagnostic test. a. True b. False

a. True

Gender- and race-based discrimination continue to be significant challenges for healthcare providers. a. True b. False

a. True

Highly effective healthcare teams develop goals that are shared not only among the healthcare professionals on the team but also by the patient and their family. a. True b. False

a. True

Which of the following is not one of the five personal values of highly effective team members? a. Being disciplined b. Being available c. Being creative d. Being curious

b. Being available

Among the eight most common root causes for medical errors, which did the Agency for Healthcare Research and Quality rank at the top of the list? a. A lack of providers b. Communication problems c. Political problems d. A lack of funding

b. Communication problems

Communication issues stemming from technology can lead to _______________. a. Shifts in funding priorities for healthcare facilities b. Errors and delays in patient care c. Stress and frustration for providers d. Increased need of IT services

b. Errors and delays in patient care

Communication issues stemming from technology can lead to _______________. a. Stress and frustration for providers b. Errors and delays in patient care c. Increased need of IT services d. Shifts in funding priorities for healthcare facilities

b. Errors and delays in patient care

Error management training teaches healthcare team members the roles that comprise the team and the tasks, duties, and responsibilities fulfilled by fellow team members. a. True b. False

b. False

Healthcare teams have been found to be relatively stable, with team members typically performing the same roles over time. a. True b. False

b. False

Medical errors, although not unheard of, are not a leading cause of death in the United States. a. True b. False

b. False

Which of the following is not one of the action steps to establish a culture of antiracism in healthcare? a. Reorganize power structures and accountability in support of antiracism b. Deploy accountable systems for racism reporting, feedback, and intervention c. Maintain current institutional policies and practices d. Implement antiracism-focused training and education

c. Maintain current institutional policies and practices

Which of the following is not one of the four characteristics that differentiated best from worst quality handoffs among nurses? a. Environment b. Location c. Shift d. Time

c. Shift

The acronym SBAR stands for ____________. a. Simultaneous-Background-Accurate-Referral b. Situational Barriers, Attitudes, and Referrals c. Situation-Background-Assessment-Recommendation d. Selected Background and Recommendation

c. Situation-Background-Assessment-Recommendation