MADM 760 Chapter 4 Quiz

Which of the following is not a strategic dimension of the Internet? a. focus on interactivity b. potential for cost reductions and cost shifting c. movement toward information asymmetry d. None of the above.

C

Which of the following is not a strategic dimension of the Internet? a. movement toward information symmetry b. increased emphasis on speed c. potential for cost reductions and cost shifting d. None of the above.

D

Contracting out a firm's non-core, non-revenue-producing activities to other organizations primarily to reduce costs is known as a. outsourcing. b. offshoring. c. mass customization. d. commoditization.

A

The decline in unit costs of a product or service that occurs as the absolute volume of production increases is known as a. economies of scale. b. mass customization. c. specialization. d. None of the above.

A

The unconscious reference to one's own cultural values as a standard of judgment is known as a. the self-reference criterion. b. cultural distinction. c. cultural awareness. d. cultural apathy.

A

Which of the following is the largest form of electronic commerce? a. business-to-business (B2B) b. business-to-consumer (B2C) c. consumer-to-business (C2B) d. consumer-to-consumer (C2C)

A

E-tailing is synonymous with___ A. B2B B. B2C C. C2C D. C2B

B

Relocating some or all of a firm's manufacturing or other business processes to another country to reduce costs is known as a. outsourcing. b. offshoring. c. mass customization. d. commoditization.

B

The country accounting for the greatest piece of the U.S. trade deficit is a. Mexico. b. China. c. India. d. None of the above.

B

When a recession occurs_______ A. all industries benefit B. some industries benefit C. no industries benefit D. none of the above

B

"Clicks and bricks" refers to a. businesses that focus on Internet technology as well as Internet distribution. b. retailers that utilize the Internet only as a support mechanism for traditional sales. c. businesses that emphasize both Internet-mediated and traditional forms of business. d. None of the above.

C

According to the notion of disaggregation and reaggregation, a. partnerships are usually not effective means of competing in the global marketplace. b. the Internet is not a viable means of product or service distribution. c. recent advances in Internet and related technologies, coupled with rapid economic development in parts of Asia and Eastern Europe, has enabled firms to reorganize work processes and improve efficiency. d. None of the above.

C

One of Friedman's primary arguments in The World is Flat is that a. organizations must restructure every five years or so. b. global business has become more regionalized. c. recent changes have "leveled the playing field" between firms in developed nations and those in developing nations. d. None of the above.

C

Societal values, trends, traditional, and religious practices are examples of a. consumer forces. b. industry forces. c. social forces. d. None of the above.

C

The systematic collection and analysis of information about relevant environmental trends is known as a. industry analysis. b. macroenvironmental analysis. c. environmental scanning. d. None of the above.

C

The systematic collection and analysis of information about relevant macro-environmental trends is known as_______ A. strategic planning B. strategic management C. environmental scanning D. none of the above

C

Which of the following is NOT an example of a social force? A. trends B. values C. industrial change D. all of the above

C

According to the notion of disaggregation and reaggregation, a. partnerships are usually not effective means of competing in the global marketplace. b. the Internet is not a viable means of product or service distribution. c. effective business models do not change. d. None of the above.

D

Auction facilitator eBay is an example of which form of electronic commerce? a. business-to-business (B2B) b. business-to-consumer (B2C) c. consumer-to-business (C2B) d. consumer-to-consumer (C2C)

D

How has the Internet changed strategic management? A. it promotes information symmetry B. it can often be used as a distribution channel C. it often reduces cost D. all of the above

D

Outsourcing efforts can fail because a. of hidden costs. b. of loss of control of the outsourced activity. c. a firm might outsource an activity that should not be outsourced. d. All of the above.

D

Scientific improvements and innovations are examples of a. social forces. b. industry forces. c. economic forces d. None of the above.

D

Social forces can a. vary widely among nations. b. affect different industries in markedly different ways. c. affect different businesses in an industry in different ways. d. All of the above

D

Technological forces often_____ A. decimate an entire industry B. spawn new industries C. vary substantially among industries D. all of the above

D

The Internet a. has unleashed a number of successful business models. b. has unleashed a number of unsuccessful business models. c. can be factored into most successful business models. d. All of the above.

D

The ability to individualize product and service offerings to meet specific buyer needs is known as a. commoditization. b. information symmetry. c. the "flat world." d. None of the above.

D

The increasing difficulty firms have distinguishing their products and services from those of their rivals is known as a. outsourcing. . b. offshoring. c. mass customization d. commoditization.

D

When implemented properly, outsourcing can a. cut costs. b. refocus the core business. c. improve firm performance. d. All of the above.

D

Which of the following is not a reason that the outsourcing/offshoring debate is difficult to resolve? a. lack of key data b. differences in regulations c. complex firm relationships across borders d. All of the above are reasons.

D

Environmental scanning refers to the systematic analysis of a firm's social responsible activity related to environmental awareness. True or False?

False

On-line shoppers tend to be single, female, and college educated. True or False?

False

The Internet fosters information asymmetry, a state whereby the seller and buyer are not likely to share the same information. True or False?

False

The country accounting for the greatest piece of the U.S. trade deficit is Mexico. True or False?

False

The rate of technological change varies considerably across industries in different nations, but generally not in the same nation. True or False?

False

The unconscious reference to one's own cultural values as a standard of judgment is known as cultural discrimination. True or False?

False

T/F Commoditization refers to the ability to individualize product and service offerings to meet specific buyer needs.

False. (Mass customization refers to the ability. to individualize product and service offerings to meet specific buyer needs.)

T/F The unconscious reference to one's own cultural values as a standard of judgment is known as cultural bias.

False. (The unconscious reference to one's own cultural values as a standard of judgment is known as hte self-reference criterion.)

Commoditization refers to the increasing difficulty firms have distinguishing their products and services from those of their rivals. True or False?

True

Mass customization refers to the ability to individualize product and service offerings to meet specific buyer needs. True or False?

True

Offshoring refers to relocating some or all of a firm's manufacturing or other business processes to another country to reduce costs. True or False?

True

One of the reasons that outsourcing/offshoring debates are so difficult to resolve is that accurate data can be difficult to obtain, especially in developing nations. True or False?

True

Outsourcing refers to contracting out a firm's non-core, non-revenue-producing activities to other organizations primarily to reduce costs. True or False?

True

Reading the Wall Street Journal can be an integral part of environmental scanning. True or False?

True

Social forces can vary markedly among nations, even those whose cultures are similar. True or False?

True

The Internet acts as a distribution channel for many non-tangible goods and services. True or False?

True

The process of disaggregation and reaggregation has resulted in an increased emphasis on partnerships. True or False?

True

T/F Reading business publications can serve as a means of environmental scanning.

True. (Environmental scanning is the process of staying abreast of changes in the macro-environment, a process that can be assisted by reading business publications.)

T/F In many respects, social forces are the drivers of consumer markets?

True. (In general, social forces are very strong in consumer markets)

T/F The expansion of a religion in an emerging country is an example of a social force.

True. (Religious values in all countries, emerging or otherwise, constitute a key social force.)

T/F Environmental scanning can be difficult for large firms because fo the availability of too much information

True. (The main problem created by environmental scanning is often one of determining which information available warrants attention.)