MAN 3025 EXAM 2

Who makes up a bargaining unit?

a.All employees of the organization b.Those employees who sign authorization cards c.Those employees who are hourly workers d.All employees eligible to vote in the election d

When a new position in her collective bargaining unit opened up, Anke thought she should get the position because she had similar experience at a previous job. However, the job went to someone who had more seniority, but less skill. Anke thought this was unfair. What is the first thing Anke should do to ensure the contract was enforced correctly?

a.Arrange a decertification process. b.Go on strike. c.File a grievance. d.Ask an arbitrator to review the decision. c.

As his company has grown, Geert finds that he can no longer manage everything. He is now working to group jobs together in some way that makes sense for the workers and managers. What is Geert trying to establish?

a.Decentralization b.Centralization c.Departmentalization d.Work teams c

What is the first step in developing a training plan?

a.Determining motivation levels b.Determining which training methods are available c.Determining what needs exist d.Determining which training methods work best for current needs c

Darien has just finished a job analysis of the key positions in his department. When he presented it to HR, they asked Darien to also identify job specifications. What should Darien include in the job specification section?

a.Duties b.Working conditions c.Tools d.Skills d

Lupita wants to streamline her invoicing processes and approval methods by establishing a systematic process. When designing this formalized system of authority, what should Lupita do?

a.Encourage autonomous practices. b.Determine one best way of doing things. c.Encourage social interactions between managers and subordinates. d.Promote flexibility in guidelines. b

The firefighters in several cities in the area have been working long hours, and they feel they are underpaid. They have been picketing for increased wages, additional staff, and fewer hours. However, they are considered essential to the security of the country. What can be done to force them back to work?

a.Enforce Executive Order 11246. b.Enforce the National Labor Relations Act. c.Enforce the National Emergency Strike provision. d.File a claim with the Department of Labor.

Pallavi is worried about how the new procedures for quality control will affect her job. Because she does not understand these new procedures, she has become very resistant to using them. What might have prevented Pallavi's reaction to this change?

a.Facilitation b.Education and communication c.Force-field analysis d.Participation b

Which of the following reflects the organization's investment in attracting, retaining, and motivating an effective workforce?

a.Human capital b.Training c.Employment-at-will d.Development a

Which type of change is based on developing circumstances?

a.Internal b.External c.Planned d.Reactive d

Which type of change has a greater potential to be poorly conceived and executed?

a.Internal b.External c.Planned d.Reactive d.

Which of the following is true of ranking, a common method of employee appraisal?

a.It compares employees against a fixed standard. b.It compares employees directly with each other and orders them from best to worst. c.It uses a standardized condition to assess employees. d.It provides useful information for feedback because it details the quality of one's work. b

Once an organization has an idea of its future human resource needs, what is its next step?

a.Job analysis b.Forecasting c.Skills inventory d.Recruiting d.

Which of the following attempts to increase both the number of tasks a worker does and the control the worker has over the job?

a.Job enrichment b.Job enlargement c.Job rotation d.Job specialization a.

Apoorva is designing a training program for her account managers. She wants them to learn new skills in interpersonal contact and group decision making. Which type of training should Apoorva consider?

a.Presentations b.Vestibule training c.Role-playing d.Case studies c

Using the comprehensive model for change, what should managers consider after they have set goals for change?

a.Recognizing that change is inevitable b.Selection of the types of change that will accomplish those goals c.Understanding what brought on the need for change d.The types of uncertainty the change will cause c

Which dimension of the job characteristics approach deals with the degree of control the worker has over how the work is performed?

a.Skill variety b.Task identity c.Task significance d.Autonomy d

Hua added additional tasks to the work performed by each employee in an effort to make their jobs more interesting. While he saw some advantages to the new strategy, he also faced disadvantages, as training costs increased and the unions asked for pay increases since the workers were doing more tasks. Which type of job development did Hua implement?

a.Specialization b.Enrichment c.Characteristics d.Enlargement d

Aviva tries to assign her employees new and challenging tasks as often as practical to enhance their opportunities for growth and enhancement. Which approach to job design does Aviva use?

a.Specialization b.Rotation c.Enrichment d.Centralization c

What contributed to the decline in union membership in the mid-1950s?

a.Strengthening of the manufacturing sector b.Decreased globalization c.Fears of job insecurity d.Increased standard of living d.

Mechanistic and organizational design are both aspects of which basic situational factor?

a.Technology b.Environment c.Organizational size d.Organizational life cycle b

Which of the following is true of knowledge workers?

a.They have been in lower demand in the past few years. b.They do not like to work independently. c.They associate more strongly with the organization than with their profession. d.They attract high starting salaries and sign-on bonuses. d

Pallavi has created a successful company based on her ability to identify new opportunities in the markets her company serves. She almost exclusively uses fluid groups of employees to tackle emerging issues in lieu of a functional hierarchy, which has helped the organization achieve a very high level of adaptability. Which type of organization does Pallavi's company use to maximize the company's responsiveness to changes in the external environment?

a.Virtual b.Learning c.Team d.Functional c

Which unique skill does a product champion usually possess?

a.Where to secure resources for successful development b.Understanding technological aspects of an idea c.Managing organizational politics d.The ability to conceive and develop new ideas d

Which of the following is an external force that drives an organization toward change?

a.Workers' attitudes toward the organization b.Technological innovations in the market c.A demand by a firm's employees for higher compensation d.Human resource policies of the organization b

In a team organization, _____.

a.all business is conducted online b.the focus is on continuously upgrading employee skills c.there is underlying functional hierarchy d.people float from project to project d

Membership in labor unions _____.

a.began to increase in the 1950s b.was highest in the 1930s c.increased during a recession in 2008 d.increased due to globalization c

Diagnostic activities, third-party peacemaking, and process consultation are activities associated with _____.

a.force-field analysis b.reengineering c.business process change d.organization development d

Sales commissions and bonuses represent special compensation opportunities that are usually tied to performance, and they are examples of _____.

a.incentives b.wages c.salary d.benefits a

Knowledge workers tend to work in _____.

a.retailing b.education c.technology d.health care Feedback: Incorrect. Knowledge workers tend to work in technology firms, not education. c.

Raul and Raj have worked together on a project since the project began, and they have formed a close working relationship. Since the project was so well done, regular project meetings are no longer necessary, and monitoring the project will be given to a junior member of the team. Raul and Raj are resistant to the restructuring. Their resistance is based on _____.

a.threatened self-interest b.different perceptions c.feelings of loss d.uncertainty c

The final step in the Lewin model of change is _____.

a.unfreezing b.refreezing c.implementation d.planning b

Because employees report to both a functional superior and a project manager, matrix design results from a strategy of _____.

a.unrelated diversification b.a multiple-command structure c.related diversification d.an H-form design b