Man 3025 Final Review

________ is a segment of technology which uses computers and telecommunication devices that focus on the use of information in the performance of work.

Information technology

Which one of the following statements about a problem-solving team is true?

It is typically formed to discuss ways to improve quality in all phases of the organization, to make organizational processes more efficient, or to improve the overall work environment.

Furntech Corporation manufactures and markets traditional and computer-related office products and supplies. The company is looking for ways to improve its productivity to become more competitive. Which one of the following actions of the company will be least effective in improving organizational productivity?

It reduces its level of production to focus on product quality.

Contemporary work teams in the United States evolved out of the problem-solving teams based on ________.

Japanese-style quality circles

________ is a technique for reducing inventories to a minimum by arranging for production components to be delivered to the production facility only when it is about to be used.

Just-in-time control

Which one of the following is a valid observation of management and leadership?

Leadership is considered a subset of management.

Which one of the following is true about the steps a manager can take to increase his or her total power?

Making subordinates feel obligated to you will enhance your personal power.

________ is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal.

Motivation

________ gives employees a reason to perform while ________ influences employees to voluntarily perform.

Motivation; leadership

________ is not established at once by a manager, but evolves slowly over time.

Organization culture

________ have been called the "Siamese twins of management."

Planning and controlling

________ standards are those associated with innovation and quality.

Product leadership

Which one of the following statements is true about production in organizations?

Production can be considered to be the transformation of resources into products.

________ is a phenomenon in which the more the leaders believe their subordinates can achieve, the more the subordinates actually achieve.

Pygmalion effect

Which one of the following theories describes how motivation occurs

Vroom expectancy theory

Five styles of decision making, ranging from autocratic to consultative, are identified in the ________.

Vroom-Yetton-Jago Model

Organizations must clearly define and acknowledge information security accountability and responsibility. Which one of the Generally Accepted System Security Principles (GASSP) for maintaining information security is being talked about here?

accountability principle

According to McClelland, people who have the desire to influence other people and assume responsibility for others have a high need for ________.

achievement

Content theories of motivation ________.

are explanations that emphasize peoples' internal characteristics

Leading mainly emphasizes ________.

behavioral issues of employees

Which one of the following outlines the financial plan of an organization for a particular period?

budget

Which one of the following activities is a manager most likely to perform if he or she is from an organization with a clan culture?

celebrate the successes of work teams and individuals

As part of the controlling process, you have finished measuring the performance of your team. What must you do next?

compare measured performance to standards

The process used to manufacture beer is a product-oriented, high-volume, and low-variety process. This can be called a(n) ________ process.

continuous

Leaders in an organization with a hierarchy culture tend to focus on ________.

coordination and organization

Which one of the following stages of groupthink occurs when group members fail to make effective decisions?

decision-making defects

The ________ dimension of organization culture is a component that encourages the existence of basic human differences among organization members.

diversity

The more confidence a manager has in his/her employees, the more likely it is the manager's decision making style will be ________-centered.

employee

Job ________ could be equated to vertical loading of a job while job ________ could be equated to horizontal loading of a job.

enrichment; enlargement

Which one of the following types of information would be most appropriate for the first-line management of a large corporation?

environmental data and trends

Consideration behavior is any leadership activity that delineates the relationship between the leader and the leader's followers.

false

Effectiveness refers to doing things right whereas efficiency refers to doing the right things.

false

Leadership is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal.

false

Managers with a high need for affiliation are autocratic and prefer to get the tasks done themselves.

false

Supportive behavior of leaders is primarily aimed at seeking suggestions from followers regarding business operations to the extent that followers are involved in making important organizational decisions.

false

When a group reaches the group solidarity stage, the members are likely to compete with each other.

false

The central theme of leadership is ________.

getting things accomplished through people

In the ________ stage of the formal group development process, group members attempt to maximize the group's success by matching individual abilities with group activities and by assisting one another.

group control

In Deb's role as supervisor, she assigned a formal group for a special project. While she was initially pleased with the group's progress on their tasks, she now fears the group may be suffering from ________ as the members of the group appear to be so cohesively attached that they are unwilling to consider alternative solutions.

groupthink

Barb is seeking new, innovative, novel ideas from her staff as they prepare for a new work process. As Barb forms a task group to work on the new procedure brainstorming she knows she needs to place individuals on the task group who share different ideas so that she does not in the end realize she has formed a/an ________ group with similarities and commonalities that may get in the way of the very innovation she is seeking.

interest

An informal group that gains and maintains membership primarily because of a common concern members have about a specific issue is called ________.

interest group

According to the Vroom expectancy theory, motivation strength ________.

is determined by the perceived value of the result of performing a behavior and the perceived probability the behavior will cause the result to materialize

Operational tools are often used as part of a firm's human resource strategy. Which one of the following is an operational plan that outlines who will perform a specific job and how and where the job will be conducted?

job design

According to management writers, the process of converting information into action through decision making is known as ________.

management

A firm with a/an ________ culture emphasizes stability and control along with an external focus.

market

General Electric operates under the premise that if any of its subsidiaries are not number one or two in market sales, the subsidiaries would be sold. This company is highly competitive and is often used as an example of a company with a(n) ________.

market culture

According to the life cycle theory, the ability of followers to perform their jobs independently, to assume additional responsibility, and to desire to achieve success is called ____

maturity

Jane is starting a company and needs to give her employees a clear purpose of the organization. Jane needs a ________.

mission statement

The most fundamental motivation theory that begins with an individual feeling a need is ________.

needs-goal theory

When management takes steps to make sure new hires are appropriate for the firm's culture, the manager is hiring for ________/job fit.

organization

Which one of the following is a popular belief or story that becomes associated with a person or institution and is considered to illustrate an organization culture ideal?

organizational myth

An organizational team established to help eliminate a specified issue within the organization is a ________.

problem-solving team

Which one of the following strategies involves a plan of action focused on the transformation of a firm's resources into goods and services?

process

If Barb wants to involve all of her employees in quality control by asking for their ideas for judging and maintaining product quality, she should form a/an ________.

quality circle

Which one of the following is the best example of a control technique management could use to identify any problems or issues that may need to be addressed during their firm's operations and production stages?

quality control inspections

Which one of the following can be considered annual fixed costs for a publishing company?

salaried labor

A well-known brand management company is emphasizing creating a sense of community within its organization via team-based projects and various cultural events to promote a friendly atmosphere. Under the given circumstance, which one of Maslow's needs is the company emphasizing?

social need

Which one of the following is an analytical tool that can be used to determine what informal groups exist in an organization and who the members of those groups are?

sociometry

Linda, a project manager at a cosmetic company, is handling an assignment to rejuvenate the company's supply chain management. Linda is working with a new team of experts who have never worked with each other before. In a recent meeting, her team members expressed radically different opinions on what should be done to update the company's supply chain. Linda had to intervene a couple of times during the meeting to bring the discussion back on track. Linda's team is in the ________ stage of team development.

storming

Jose realizes actual productivity numbers are far less than the forecasted productivity numbers. Seeing this reality means Jose now needs to do which one of the following as an attempt to bring performance up to the standards?

take corrective action

According to Fiedler's contingency theory of leadership, which one of the following is a primary factor that should be considered when moving leaders into situations appropriate for their leadership styles?

task structure

In management terms, information refers to ________.

the set of conclusions derived from the analysis of data that relate to the operation of an organization

A manager in an IT company believes that his team members are inherently lazy, dislike work, and will avoid work if they can. He relies heavily on threat and coercion to gain their compliance. Which one of the following theories of human motivation is evident here?

theory X

Immediately after Randor Leather awarded a long-term contract for supply of raw materials, its operations manager gets information from a vendor about a much cheaper source of raw material. This information is likely to be of little use to the business because it is not ________.

timely

Under which one of the following leadership theories does the leader inspire organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity?

transformational leadership

A manager makes sure the job gets done whereas a leader cares about and focuses on the people who do the job.

true

Given an explicit organization culture, organization members tend to make decisions that are consistent with the values embedded in that culture.

true

The larger the organization, the greater the probability that it will use committees on a regular basis.

true

The typical IS is a formally established organizational network that gives managers continual access to vital information.

true

Operational tools are often used as part of a firm's human resource strategy. Which one of the following is an operational tool used by managers to improve productivity and ensure the safety of workers?

work measurement method

Which one of the following is a characteristic of a group as used in management-related discussions?

A group consists of members who are psychologically aware of one another.

In which one of the following examples is the use of organizational language as a cultural artifact most evident?

Allstate's slogan "You're in good hands with Allstate"

Which one of the following theories is a content theory of motivation?

Argyris's maturity-immaturity continuum

Which one of the following statements is consistent with the trait approach to leadership?

Emotional maturity and stability are important characteristics of leaders.