MAN 3240 EXAM 2

Which leadership style best serves a successful group as it has evolved to the performing stage?

Coaching

T/F - In the communication process, noise is found only in the external environment of the communication situation

False

T/F - Listening is an art, not a skill, and thus individuals cannot be trained to be better listeners

False

T/F - The sender in the communication process is totally responsible for successful, effective communication between the sender and receiver

False

What is the order Tuckman proposes for group development?

Forming, storming, norming, performing, and adjourning

Which of the following statements is correct with regard to the forming stage of group development?

Group members are trying to learn about one another

If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model?

Noise

T/F - Communication is the process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

True

T/F - The use of jargon can strengthen professional bonds with those of similar backgrounds.

True

What type of communication is a memo?

Written communication

Communication that is asynchronous...

is written by sender and can be read any time by the receiver.

Informal work groups are

made up of two or more individuals who are associated with one another in ways not prescribed by the formal organization.

3 basic types of communication

nonverbal, verbal, written

Storytelling is an effective form of communication for what situations?

orienting new employees to company culture

What is an example of biased language?

salesman

The personal filtering of what we see and hear so as to suit our own needs is

selective perception

You receive an email with the term SOX in the body and can't remember what it refers to. In this scenario, you have been impacted by which communication barrier?

semantics

Communication is

the process by which information is exchanged between individuals through a common system of symbols, signs or behavior

Communication fulfills three main organizational functions which are

transmitting information, sharing emotions, and coordination