MAN 3240 Module 12 quiz 12 ch 14

When a message is ambiguous, the receiver's ________ will be MOST LIKELY to affect interpretation of the message.

biases

Grace is shopping for a computer when a salesman begins telling her why she should choose a certain model. He is using technical terms that Grace doesn't understand, so Grace loses interest and leaves. In the future, the salesman should ________.

change how he encodes the message

A teacher rearranges her students' desks from rows to several square groups of four desks. These groups are MOST conducive to a ________ communication network.

circle

An American businessman was taking care of a business deal in Japan. He was planning on doing business with a Japanese firm because they have a strong reputation. After talking to the leaders of the firm, he decided they were sneaky and untrustworthy due to their indirect way of speaking. His perceptions MOST LIKELY occurred because of ________.

differences in linguistic styles

Good communication serves all of the following functions in an organization EXCEPT ________.

ensuring agreement between employees

Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her store did not meet last month's sales quota. While going over this month's sales numbers, which look equally bad, Mary, one of her lead waitresses, calls in sick. Carly immediately begins yelling at her and telling her that she must come in whether or not she is sick. Mary tries to protest, but is unable to because she is crying. What important function of communication is Carly MOST LIKELY ignoring?

expressing feelings and emotions

Communication takes place whenever a person speaks to another person.

false

Persuasive communication only requires the accurate transfer of information, not "framing" or "packaging" the material in order to influence others.

false

Reaching a common understanding in communication means that people have to agree with each other.

false

Since telephone conversations do not provide the receiver with nonverbal cues, their information richness is very low.

false

As an attorney with the firm of Dewey, Cheatum, & Howe, Juliana has just received the message from a major client that she is not to proceed with a legal filing. Juliana called the client back to say that she had stopped the filing process, and the client thanked her before hanging up. Juliana's response to the clients' message is an example of the ________.

feedback loop

________ is the change in meaning that occurs when a message travels through a series of senders to a receiver

information distortion

During the middle school's open house, the teacher told her student's parents that she really liked their child. While saying this she had a very dirty look on her face. Through her ________, the teacher raised doubts as to whether she really liked the children.

nonverbal communication

All of the following are part of a person's linguistic style EXCEPT ________.

physical distance

Jill asked Jack to go to the store and pick up apples, milk, and bread. Jack was watching tv and did not look up at Jill when she spoke to him. He assured her that he heard her and would take care of her requests. When Jill left, Jack did not at all remember what Jill had said to him. Jill did not communicate with Jack due to _______.

poor listening

A manager has been told by upper management to communicate a message to several of his employees. The manager needs to convey the message quickly and does not want to have a lengthy discussion about the message. His BEST option would be ________.

sending an email

The owner of a tire company is in the process of choosing a spokesperson. She wants to choose someone that will have high credibility. Her BEST option for a spokesperson would be ________.

successful race car driver

A college professor was very excited to have a specific guest visiting his class. When he introduced the guest to the class, he momentarily forgot that the students were not experts in the field of study. Consequently, he used several different acronyms to describe the guests experiences. The students did not understand these acronyms. As a result, ________.

the jargon prevented effective communication

Legal risks and productivity losses have led more organizations to monitor their employees' Internet activities and email messages.

true

Managers can often learn new things about themselves by listening to the perceptions that their subordinates hold of them.

true