MAN 3303 Final Chapters 10-18
Which of the following is NOT one of the four major reasons a committee is formed?
To increase the status and social satisfaction of the committee members
According to the Homans Model, what is the ultimate reason that informal groups are created in an organization?
To provide satisfaction and growth for members.
Which of the following represents all sales dollars accumulated from selling manufactured products or services?
Total revenue
The process of developing qualities in human resources that enable employees to be more productive is best known as _________.
Training
Ashley is a leader who inspires success by profoundly affecting the beliefs and values of followers, which creates a sense of duty among followers. Ashley would be best described as a(n) ________ leader.
Transformational
If a test measures what it is designed to measure, it is best described as ________.
Valid
Which term refers to the beliefs people have about the organization?
Values
Aileen works for a software firm that extends beyond traditional organizational boundaries and connects its various stakeholders and employees through information technology such as e-mail and videoconferencing. The firm that Aileen works for is best described as a ________.
Virtual corporation
Which term refers to a group of employees formed by managers that are often geographically separated and hold meetings using an intranet or the Internet?
Virtual team
Which of the following leadership models is based on a decision tree that helps managers arrive at a decision style that is appropriate for the particular situation?
Vroomdash-Yettondash-Jago (VYJ) model of leadership
According to researchers, which of the following is NOT a basic question that managers need to ask in order to define their own organization culture?
What is the organization's profit margin?
Record-keeping devices for a human resource inventory help management answer all of the following questions EXCEPT which one?
What will be the level of salary and benefits needed to replace an individual?
The influencing subsystem has the primary goal of producing ________.
appropriate organization member behavior
Organizations often feel a need to modify how the organization functions in order to become more effective. This modification process is best known as ________.
changing an organization
An organizational group can qualify as a team only if members focus on ________.
helping one another to achieve organizational objectives
An organization culture that focuses on the employees within the organization and emphasizes stability and control is called a(n) ________.
hierarchy culture
With a focus on past performance and future potential, a(n) _____ consists of information about the characteristics of employees.
human resource inventory
The Likert studies at the University of Michigan identified a basic leader behavior type that focused primarily on the work being done by subordinates. This is known as ________ behavior.
job-centered
Communication that moves horizontally between two points on an organization chart is referred to as _________.
lateral communication
Fiedler's contingency theory is based on the idea that successful leaders must change their leadership styles as they encounter different situations, requiring _________.
leader flexibility
An organization that is oriented toward the external environment and is focused on stability and control is called a(n) ________.
market culture
According to Frederick Herzberg, factors that influence the degree of job satisfaction are called _________.
motivators
Monique has strong relationships with her subordinates, which allows her to have significant influence on how they do their jobs and engage in work-related behaviors. This is an example of which type of power?
personal
Moving an individual from job to job to allow understanding of the organization is a type of on-the-job training known as _________.
position rotation
Robert is a manager who is able to convince his employees to work late. This is an example of Robert using ________.
power
A ________ strategy focuses on developing an action plan that outlines the methods an organization will use to transform resources into goods.
process
At Schmidt Widget Works, all equipment is adjusted, cleaned, lubricated, and painted on a regular basis prior to malfunctions. This scenario best describes ________
pure-preventive maintenance
At Apex Electronics, a group of six employees are having a meeting to discuss quality problems related to a newly designed circuit board. After the meeting, they will convey their solutions to upper management. This scenario best describes a ________.
quality circle
Darryl is trying to fill a position in his department. He is currently looking to attract applicants for the position and once those applications come in, he will begin screening the applicants. Darryl is in the ________ step of providing appropriate human resources.
recruitment
Which conflict resolution technique results in a windash-win, with both parties achieving desirable outcomes?
resolving
Choosing the specific individual to hire from all those who have been considered is known as the process of _________.
selection
According to Maslow's hierarchy of needs, the desire to maximize potential is an example of a(n) _________ need.
self-actualization
An organization can effectively reduce resistance to change if its managers exhibit positive attitudes about the change. Managers who share stories about the organization and communicate that change is essential for organizational success are most likely trying to ___________.
set the stage for change
According to the Tannenbaum and Schmidt continuum, group effectiveness is an aspect of the ________ force that impacts a manager's determination of which leadership behavior to use in making decisions.
situational
A large employer provides a multi-faith or meditation room as a quiet place for employees' reflection, meditation, and prayer during the workday. This would be an example of the _______ dimension of organization culture.
spirituality
The model developed by Hellriegel and Slocum stresses that survival and growth are most likely when ________ and ________ are high in the organization.
stability, adaptation
At the Holiday Hotel, maids are told they need to completely clean a room in 5 minutes or less for their performance to be considered adequate. This specific time limit would best be described as a ________.
standard
A manager is making a decision related to an organization's future objectives. This would likely be characterized as a(n) _______ decision.
strategic planning
The bodily strain a person feels as a result of coping with an environmental factor is best known as ________.
stress
When Will tries to boot up his work computer, it loads very slowly. This is a ______ that suggests his computer may have a major issue such as a virus.
symptom
Alderfer's ERG theory found that a worker frustrated by his or her inability to satisfy an upper-level need might focus instead on fulfilling an already satisfied lower-level need. This is referred to as _________.
the frustration-regression principle
The idea that an organization must have the information it requires soon enough that it can be used to take action and gain the related benefit is referred to as information _______.
timeliness
The _______ approach to leadership holds that good leaders are born, not made.
trait
The cost control and cost reduction technique that focuses on material costs is called ________.
value analysis
Boris feels isolated at work and believes that his manager and co-workers devalue his work efforts. Boris is most likely experiencing ________.
workplace bullying
At a marketing firm, each marketing team is required each year to justify their entire budget rather than use previous yearly budgets as a guide. This is an example of the budgeting process known as _______ budgeting.
zero-base
Which motivation theory is based on the idea that individuals behave as they do in order to maximize personal benefits over the long term?
Vroom's expectancy theory
The control method where computers are used to plan and program equipment used in the production and inspection of manufactured items is called ________.
computer-aided manufacturing
The Concord Tools factory has a system in place where inventories are kept at low levels with necessary production components delivered when they are needed. This is called ________.
just-in-time inventory control
A specialized team established to discuss ways to improve quality in an organization is an example of a(n) _________ team.
problem-solving
Which of the following refers to the applications in an organization that managers use to gain information that can assist their decision making?
. An information system
Which of the following is NOT a major function of an organization culture?
Determining how employee salaries compare with competitors' employee salaries
Which of the following is NOT a primary management activity related to the process of influencing?
Developing pay scales
When is the meaning of the message determined and responded to?
During decoding
According to McClelland's acquired needs theory, what determines which need is most predominant in an individual's personality?
Early life experiences
________ is considered the most basic and frequently used motivational strategy for managers, and it helps satisfy subordinate needs for recognition and security.
Effective communication
Which term refers to a person's ability to recognize and manage their own feelings?
Emotional intelligence
When a coaching leader makes a concentrated effort to listen to and understand another person's point of view, which coaching trait does he or she display?
Empathy
Which of the following is a negative aspect of virtual offices?
Employees are not integrated with the organizational culture.
Which of the following terms refers to developing a message into a form that can be received and understood by others?
Encoding
_______ theory is based on an individual's perceived fairness of an employment situation.
Equity
Which type of career is most conducive to having a fully mobile virtual office?
Field sales representatives
Which of the following is LEAST likely a skill associated with emotionally intelligent managers?
Focusing attention on current methods
________ is usually the more important type of communication in an organization, and its flow should be actively promoted by managers.
Formal organizational communication
Which of the following is LEAST likely to lead to success in a behavior modification program?
Giving all workers the same rewards
Which stage of the group development process is characterized by flexibility and informality?
Group control stage
Which of the following is NOT a major task of a transformational leader?
Helping to maintain the status quo
What is considered to be the ideal managerial style on the managerial grid?
High concern for people and production
According to the life cycle theory of leadership model, what type of balance should be used for leader behavior when the worker has low experience in the job and there is a short-term deadline?
High-task/low-relationships behavior
Which type of work arrangement does not allocate permanent office space, but rather allows workers to use office space for a limited period of time?
Hoteling
Which term refers to an operational plan for using a firm's employees effectively and efficiently?
Human resources strategy
What type of project would a cross-functional team work on?
Implementing a new technology
Which of the following is a behavior that makes the controlling process more effective?
Implementing timely corrective action
Which of the following is the process of guiding an organization's activities for the purpose of achieving management system objectives?
Influencing
What technique is used to obtain a thorough understanding of a position to be filled?
Job analysis
In which step of building a high-performance organization culture does the leader help convince organizational members that a change is needed?
Leading as champion
Which of the following exposes job trainees to a maximum amount of information within a specific timeframe?
Lecture
Which step in building a high-performance organization culture focuses on helping employees understand how their job helps the organization reach its mission?
Linking work to the organizational mission
________ assists a servant leader in clearly defining follower needs and provides servant leaders with essential feedback about the best way to serve followers.
Listening
What type of communication problems relate primarily to the environment in which the communication occurs?
Macrobarriers
What type of record for a human resource inventory would indicate data such as present position, performance ratings, strengths and weaknesses, and positions to which one might move?
Management inventory card
GE has standards that indicate the share of total sales in a particular market that GE would like to have relative to that of its competitors. What kind of standards are these?
Market position standard
Which term refers to the degree that an individual desires to perform a behavior?
Motivation strength
Research suggests that a high level of ________ within a team may improve team performance and lead to additional rewards from management.
Mutual trust
Which of the following has the most influence on the total effect of a message?
Nonverbal factors
________ is defined as is the systematic direction and control of the operations processes that transform resources into finished goods and services.
Operations management
According to most employees, what is the most reliable information source about organization events?
Organization grapevine
Ever year an organization holds an event to honor the top-performing salespeople in the organization. Which of the following cultural artifacts does this best illustrate?
Organizational ceremony
What type of communication relates directly to the goals, functions, and structure of human organizations?
Organizational communication
Disney often talks about the exploits of its founder Walt Disney. This is an example of the cultural artifact known as a(n) ________.
Organizational sage
When a team strives to solve organizational problems and address challenges, the team is in the ________ stage of the team development process.
Performing
Which of the following attempts to describe and measure factors such as an individual's emotional maturity, honesty, and objectivity?
Personality tests
According to Maslow's hierarchy of needs, which needs are the most basic and important?
Physiological needs
The Generally Accepted System Security Principles (GASSP) offer five key principles for information system managers. Which of the following is NOT one?
Profit principle
Which of the following is an example of a nonmonetary incentive?
Promotions from within
John, a production manager at Widgets Incorporated, must ensure that enough items are assessed as they come off the manufacturing line to confirm that the defect rate for those items meets the high organization standards set by Widgets Inc. Which technique would best help John with this goal?
Statistical quality control
Break-even analysis typically is focused on seven major aspects of production. Which of the following is NOT one?
Stock price
Which of the following refers to the idea that the more a leader believes in his or her subordinates, the more the subordinates tend to achieve?
The Pygmalion effect
Which factor is LEAST important to consider when change is being made to help ensure the success of the change?
The cost of the change
Which of the following is NOT a benefit of making tentative changes?
The full change can be implemented more quickly.
According to the Tannenbaum and Schmidt leadership continuum, when a manager becomes an equal member of a problem-solving group, what type of leadership behavior is being exhibited?
The manager permits the group to make decisions within prescribed limits.
Which of the following will increase the probability that a committee will achieve success?
The optimum size of the committee is specified.
Which of the following is based on the assumption that each instance of leadership is different and requires different leadership skills?
The situational approach to leadership
Joel is a manager who assumes that all his subordinates will slack off and do a poor job unless they are monitored and punished for even small transgressions. Which of the following would best describe Joel's approach to employee motivation?
Theory X
Douglas McGregor identified the assumption that employees will exercise self-direction and self-control in meeting their objectives, an idea known as _________.
Theory Y
Which of the following best describes managers with high levels of emotional intelligence?
They are likely to build an organization culture characterized by trust.
Based on the Homans model, how should managers utilize informal groups?
They should use informal groups as sources of information how to modify formal groups .
________ theory is based on the premise that behavior will continue until the felt need has been significantly reduced.
The needs-goal
Marco, a manager at a software firm, is trying to increase his personal power. Which of the following is NOT an attitude or belief that Marco should try to develop in other organization members?
A belief that Marco is inflexible
Which of the following is outlined in the chain of command on an organization chart and typically handles routine organizational activities?
A command group
Information is best defined as ________.
A set of conclusions derived from data analysis.
Which of the following is a "people-related" step in building effective work teams?
Building good communication
Which term refers to an operational plan that determines who will perform a specific job and how and where the job will be performed?
Job design
_________ involves moving workers from job to job instead of specializing in one job over the long term.
Job rotation
Which of the following is the process of causing individuals to act towards the accomplishment of an objective?
Leadership
An organization bases its factory in a depressed part of a city because wages are lower there and it gives easy access to the downtown area where most of their products are sold and the corporate headquarters is located. What strategy does this example illustrate?
Location strategy
Which term refers to any factor within an organization that is a barrier to an organizational goal?
Problem
_________ theories of motivation emphasize how individuals are motivated.
Process
Which term refers to the relationship between the total amount of goods produced and the resources needed to produce them?
Productivity
Which of the following is most critical to the listening process?
Stop talking
Which statement about stress is most likely true?
Stress at moderate levels can increase production.
What type of change would likely involve decentralizing the organization to gain more flexibility?
Structural change
Which process identifies who will follow whom in various positions within an organization?
Succession planning
________ is based on the belief in the reliance, ability, and integrity of another, and is essential to effective team building.
Trust
When an organization is evaluating a training program for effectiveness, which of the following should be the primary consideration?
Whether the training met the needs for which it was designed
Hilton Hotels has a document that discusses the core values of the organization and how these values should impact employee behavior. This is an example of ________.
a code of conduct
The degree to which information is relevant to the current decision being made is called information _______.
appropriateness
The replacement of human effort by electromechanical devices is called ________.
automation
A financial plan that outlines how organizational funds will be acquired and spent during a given period is known as a ________.
budget
Suzy, the CEO of RTR Industries, has decided the organization's strategy will focus on having top notch facilities that allow RTR to make needed quantities of products right when they are needed. She is following a ______ strategy.
capacity
Sandra is pushing for her organization to adopt a new production process. She is working to reduce the resistance to the idea by other managers and workers. Sandra is best characterized as a ________.
change agent
A leadership behavior that reflects friendship, mutual trust, and respect, and is used with the goal of good human relationships is called _________.
consideration behavior
Facts or statistics crucial to the controlling process are called ________.
data
The degree to which managers attain organizational objectives is known as ________.
effectiveness
A CEO is looking at the degree to which organizational resources contribute to productivity. This CEO is looking at the concept known as __________.
efficiency
Sally works for a company that cares about the good of society, not just the good of the organization. This represents the _______ dimension of organization culture.
ethics
The destination's reaction to a message is referred to as _________.
feedback
The Competing Values Framework categorizes cultures based on two pairs of opposite values: internal focus vs. external focus and ________.
flexibility vs stability
The ability to complete one's job within a workweek of a normal number of hours, but with the worker having choices in when he or she starts and finishes, is called _________.
flextime
During the ________ stage of the team development process, team members become oriented to the team by discussing team specifics like role expectations and member skills.
forming
The type of organization culture that helps an organization reach its missions and goals is known as a(n) ______ culture.
healthy organization
Mario feels good about himself when he helps his co-workers. In the terminology of the Porterdash-Lawler theory of motivation this would be called a(n) _________.
intrinsic reward
Increasing the number of operations an individual performs, to enhance satisfaction in work, is known as _________.
job enlargement
According to the acquired needs theory, those with a high ________ are motivated to influence others and take on increased responsibility-related work activities.
need for power
Decisions that relate to ensuring that specific organizational tasks are carried out correctly are called _______ decisions.
operational control
The values members of an organization generally share with each other about the functioning and existence of that organization are called ________.
organization culture
The process of people change, used to increase organizational effectiveness, is also referred to as __________.
organization development
Monique wants to work hard so the organization can reach its mission, and she is dedicated to the values of the organization. This most likely represents ________.
organizational commitment
The layout pattern that groups together similar types of equipment is known as a ________ layout.
process
The transformation of organizational resources into products is called ________.
production
Melinda has an unwavering commitment to do whatever is needed to build success for the company she works for. This is an example of the Level 5 leader element known as ________.
professional will
Lauren, a new employee at Starbucks, went through a process to familiarize her with the organization culture and help her fit in at Starbucks. This process is referred to as organizational _______.
socialization
When trying to determine membership in informal groups, a(n) _________ is conducted, which involves surveying team members to determine which other organizational members they would like to spend free time with.
sociometric analysis
Any type of equipment or process that organization members use in the performance of their work is called ________.
technology
Within an organization, the shared values about organizational functioning held by the majority of organization members are known as _______.
the dominant organization culture
Which type of team generally works to accomplish whole tasks as opposed to "parts" of a job?
Self managed teams
________ is a leadership approach where leaders consider it their primary responsibility to assist followers in their attempts to satisfy personal interests, needs, and goals.
Servan leadership
_________ is an analytical tool managers use to determine who group members are and what informal groups exist within an organization.
Sociometry
According to research, which culture excels at visioning and uniting followers behind an organizational strategy?
Southeast Asian
Which of the following laid the foundation for the self-managed work teams of today?
Special-purpose teams
According to Fiedler's contingency theory of leadership, which factor indicates the degree to which work to be done is clearly outlined?
Task structure
Which of the following is an example of a structure behavior?
Telling subordinates how to complete a job assignment
_________ looks at human resources for qualities that relate to performing available jobs.
Testing
According to the Porterdash-Lawler theory, the extent to which an individual effectively accomplishes a task is determined primarily by the individual's perception of what is required and _________.
The individuals ability to perform the task
Which leadership theory stresses follower maturity as a determinant of appropriate leader behavior?
The life cycle theory of leadership
Which of the following is a macrobarrier to communication?
The need for increasingly complex information
Which type of grapevine pattern typically distorts messages more than others?
The single stranded grapevine
Which of the following is a commonly voiced opinion of OD efforts by managers?
The total costs of an OD program are difficult to gauge at the time the program starts.
The members of the information technology department in an organization have their own values and beliefs that differ from the majority of other workers at the organization. This is an example of ________.
an organization subculture
The conflict settlement method that gives each party part of what they want is known as _________.
compromising
A struggle that results from opposing needs is called a(n) _________.
conflict
Circumstances such as the social climate, the surrounding environment, and audience expectations often impact how communication is understood. As a result, the source should most likely ________.
consider the total physical and human setting when communicating
Which management function is involved with ensuring that an event occurs as it was intended to occur?
controlling
Managerial activity aimed at bringing organizational performance up to the level of performance standards is called ________.
corrective action
Kelly is on a team where there are members from marketing, finance, human resources, production, and several other functions. All team members are focused on a particular objective important to the organization. Kelly appears to be in a ________.
cross-functional team
Gina works in a team where members have a strong desire to agree with each other, which can hurt their accurate appraisal of solutions offered by other members. This group is experiencing ________.
groupthink
Communication at a firm that occurs between friends and does not follow the lines of the organizational chart is best described as ________ communication.
informal
Collections of individuals with common work experience who have formed a system of interpersonal relations not established by management are called ________.
informal groups
The four types of ratios considered in ratio analysis are profitability, activity, leverage, and _______.
liquidity
As a manager, Joan has subordinates bring matters to her attention only when there is a significant difference between planned and actual performance, leaving routine matters for them to handle. This is an example of the control technique known as ________.
management by exception
The path-goal theory of leadership suggests that the primary activities of a leader are to clarify the kinds of behavior that must be performed and _______.
offer rewards to motivate behavior
Attitudes, leadership skills, communication skills, and other characteristics must all be considered for successful change. These would be categorized as _______ factors.
people
The power that a person gains from holding a particular position in the organization is known as ________ power.
position
A manager is concerned with the degree to which the information she has related represents what is actually occurring. This manager is primarily concerned about information _______.
quality
The dimension of organization culture that focuses on making sure a customer gets a product that does what it should is called the _______ dimension.
quality
The managers at Williams Manufacturing want to make sure that their products do what they are intended to do. In this case, it would seem the managers are focused on __________.
quality
The amount of information a manager has that is decision-related is called information _______.
quantity
Total power is made up of two types of power: _______ and _________.
position, personal
Which of the following is defined as an environmental demand that causes people to feel stress?
A stressor
Which type of group works to accomplish most of the organization's nonroutine tasks?
A task group
The path-goal theory of leadership suggests some leaders focus on making goals difficult enough to be challenging, yet achievable. Which of the following types of leadership behavior would this best describe?
Achievement behavior
Which of the following is a characteristic of a person with emotional intelligence?
Adeptness in building relationships
Facebook is a company that has a culture focused on innovation. The organization, which has few rules, supports the idea that taking risks leads to success. This would be an example of what type of culture?
Adhocracy culture
In which step of the training process is the training actually delivered?
Administering the training program
Which of the following best measures the potential to perform a specific task?
Aptitude tests
Which of the following allows participants to engage in group exercises designed to simulate organizational activities?
Assessment centers
_________ is leadership in which the leader is deeply aware of moral perspectives and is confident, optimistic and of high moral character.
Authentic leadership
What should managers do to improve the benefit of performance appraisals to the organization?
Avoid using the performance appraisal as a reward-punishment system
_________ focuses on encouraging appropriate behaviors by emphasizing rewards and thus controlling the consequences of behavior.
Behavior modification
hich law created the Equal Employment Opportunity Commission?
Civil Rights Act
Juan works for a company in a rapidly changing industry that is very focused on its employees. Juan and his coworkers view leaders of the organization as mentors and almost parents in a way. This is an example of what kind of culture?
Clan culture
Which term refers to the process of sharing a message with others?
Communication
________ skills are considered most responsible for a manager's success in an organization.
Communication
During what phase of group development can group members move from mistrust to frank conversations with each other?
Communication and decision-making stage
When filling a position with a person outside the organization, which source is most likely to supply candidates who know the business well, have had relevant training, and have some knowledge of rival firms in the industry?
Competitors
Which of the following will help reduce existing stress in the workplace?
Creating a climate that is supportive of individuals
What type of appraisal system requires recording good and bad events that involve employees as the events take place?
Critical-form essay
Which of the following is NOT a major category of inputs into an organization's influencing subsystem?
Culture
Which dimension of organization culture is focused on the people who actually buy the products and/or services the organization provides?
Customer dimension
Which management theorist espoused the view that motivation comes from three sources: autonomy, mastery, and purpose?
David Pink
According to Argyris's maturity-immaturity continuum, which of the following would be an indication of maturity?
Deeper, more lasting interests
Which of the following likely would be undertaken by an organization as part of a structural change?
Defining and clarifying jobs
What is the first step in the training process?
Determining training needs
Which term refers to computers and telecommunication devices that allow for the use of information in the performance of work?
Information technology
At Xymoz Enterprises, managers work to reward high-performance workers, retain them in the future, and potentially recruit more. Which step in building a high-performance organization culture does this represent?
Investing in talent
What is the first step in the controlling process?
Measuring performance
As a group becomes more mature and effective, group members will work for a common purpose instead of pursuing different directions. This is reflected by which of the following?
Members are oriented toward a single goal
Which of the following is NOT one of the four key steps in providing human resources?
Mentoring
Brian is a leader who has the strength to take actions consistent with his own moral beliefs even when there is significant pressure from senior management to do otherwise. Which behavior associated with authentic leadership does this represent?
Moral courage
_________ is the inner state that causes people to behave in ways that accomplish goals.
Motivation
he Zurich headquarters of Google has a slide that employees can use to get to the lunchroom. This has both a functional purpose and represents the value Google places on its employees. Which of the following cultural artifacts would this best illustrate?
Organizational symbol
Which of the following best describes a group?
People who interact with and are psychologically aware of one another.
Which of the following is an example of a microbarrier to communication?
Perception
Which activity primarily provides feedback about employee contributions toward management system objectives?
Performance appraisal
To make the performance appraisal as meaningful as possible, what should be stressed during the appraisal?
Performance in the current position in attaining organizational objectives
