MAN4802 SMALL BUSINESS LESSON 14

Which of the following types of questions should a business owner ask a candidate in a job interview? A) Questions calling for "yes or no" answers B) Questions about the candidate's religious beliefs C) Questions based on on-the-job scenarios that require open-ended answers D) Questions about the candidate's physical traits, characteristics, and family life

Questions based on on-the-job scenarios that require open-ended answers

The classic auto assembly line is based on which job design principle?

job simplification

In job enrichment, ________ is the degree to which a job requires a variety of different skills, talents, and activities from the worker. A) skill variety B) task identity C) task significance D) autonomy

skill variety

In job- enrichment, _____ is the degree to which a job requires a variety of different skills, talents, and activities from the worker

skill variety

In job enrichment, ________ is the degree to which a job allows a worker to complete a whole or identifiable piece of work. A) skill variety B) task identity C) task significance D) autonomy

task identity

In job enrichment, ________ is the degree to which a job substantially influences the lives or work of others-employees or final customers. A) skill variety B) task identity C) task significance D) autonomy

task significance

Maria is excited about the new opportunity her company has offered her - she will be able to work from her home office with a company computer at a high-speed internet connection while she spends time with her newborn son. This is possible because of the implementation of _______

telecommuting

Maria is excited about the new opportunity her company has offered her-she will be able to work from her home office with a company computer and a high speed internet connection while she spends time with her newborn son. This is possible because of the implementation of: A) telecommuting. B) hoteling. C) job sharing. D) job rotation.

telecommuting

Culture

the distinctive, unwritten, informal code of conduct that governs and organization's behavior, attitudes, relationships, and style

If a job candidate files charges of employment discrimination against a company, the burden of proof in the case falls on: A) the employer to prove that all pre-employment questions are job-related and nondiscriminatory. B) the candidate to prove that some pre-employment questions and actions were discriminatory. C) the Equal Employment Opportunity Commission representing the job candidate in the lawsuit. D) None of the above

the employer to prove that all pre-employment question are job-related and nondiscriminatory

Leadership

the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it

Job simplification

the type of job design that breaks down work into its simplest form and standardizes each task

A situational interview gives the candidate a typical job-related situation to see how they respond

true

Effective interviewers spend about ________ percent of the interview talking and ________ percent listening. A) 25; 75 B) 50; 50 C) 75; 25 D) 90; 10

25; 75

Which of the following statements about a company's culture is false? A) Company culture manifests itself in a variety of ways, from how workers dress and act to the language they use. B) As a company grows larger, its culture tends to remain constant. C) Culture arises from an entrepreneur's consistent and relentless pursuit of a set of core values that everyone in the company can believe in. D) All of the above

As a company grows larger, its culture tends to remain constant

Which of the following is not a recommended guideline for developing questions to ask candidates in job interviews? A) Develop a series of core questions and ask them of every candidate. B) Ask only questions calling for "yes or no" answers to avoid any controversy regarding the direction the job interview took; this way, you have better control of the situation. C) Create hypothetical situations candidates would likely encounter on the job and ask how they would handle them. D) Ask candidates to describe a recent success and a recent failure and how they dealt with them.

Ask only questions calling for "yes or no" answers to avoid any controversy regarding the direction the job interview took; this way, you have better control of the situation.

Which of the following techniques would you not recommend to a company desiring a stronger recruiting strategy? A) Look inside the company first; a promotion-from-within policy serves as an incentive for existing workers to upgrade their skills. B) Encourage employee referrals; reward employees for successful referrals. C) Ensure that your recruitment efforts are known-whether in traditional media, the Internet, or on college campuses. D) Avoid hiring retired workers; they too often fail to have anything to offer.

Avoid hiring retired workers; they too often fail to have anything to offer.

The type of job design that adds more tasks to a job to broaden its scope is known as: A) job rotation. B) job enlargement. C) horizontal job loading. D) Both B and C

Both B and C

Which of the following best represents the three phases of an effective job interview? A) Breaking the ice, asking informative questions, and providing as much information about the company-good and bad- as possible B) Breaking the ice, asking informative questions, and selling the candidate on the company C) Breaking the ice, asking informative questions, and selling the candidate on the company regardless of their potential fit D) Breaking the ice, asking questions in an interrogative manner, and selling the candidate on the company

Breaking the ice, asking informative questions, and selling the candidate on the company

The ______ published by the Department of Labor, lists more than 20,000 job titles and descriptions and serves as a useful tool for getting a small business owner started when writing job descriptions

Dictionary of Occupational Titles

The ________, published by the Department of Labor, lists more than 20,000 job titles and descriptions and serves as a useful tool for getting a small business owner started when writing job descriptions. A) Title IX Handbook B) Team Handbook C) Job Listing Directory D) Dictionary of Occupational Titles

Dictionary of Occupational Titles

Successful organizational culture supports exceptional performance and is compatible with the firm's stated values and beliefs. Which of the following best illustrates this concept? A) A "do what is needed regardless" attitude, diversity, respect for work and life balance, a sense of purpose and a sense of fun, and participative management in a learning environment B) Honesty and integrity, diversity, respect for work and life balance, a sense of purpose and a sense of fun, and dictatorial management in a learning environment C) Honesty and integrity, diversity, respect for work and life balance, an appreciation for career limitations, and participative management in a learning environment D) Honesty and integrity, diversity, respect for work and life balance, a sense of purpose and a sense of fun, and participative management in a learning environment

Honesty and integrity, diversity, respect for work and life balance, a sense of purpose and a sense of fun, and participative management in a learning environment

Which of the following is not one of the vital tasks small business leaders must perform? A) Hire the right employees to the team and constantly improve their skills. B) Create a culture for retaining employees. C) Plan for "passing the torch" to the next generation of leadership. D) Keep flexible and do not be concerned about preparing for the next generation of management.

Keep flexible and do not be concerned about preparing for the next generation of management

Which of the following is not a behavior typically exhibited by effective leaders? A) Define and constantly reinforce the vision they have for the company. B) Respect and support their employees. C) Require employees to gather necessary resources to complete their tasks; they will be more likely to "feel ownership" than if you did it for them. D) Create an environment in which people have the motivation, the training, and the freedom to achieve the goals they have set.

Require employees to gather necessary resources to complete their tasks; they will be more likely to "feel ownership" than if you did it for them.

Which government agency is responsible for enforcing employment laws? A) The Fair Labor Standards Commission B) The National Labor Relations Board C) The Equal Employment Opportunity Commission D) The Justice Department

The Equal Employment Opportunity Commission

Trust

a contract between a grantor (the company founder) and a trustee in which the grantor gives the trustee assets (e.g., company stock) that the trustee holds for the trust's beneficiaries (e.g. the grantor's heirs)

Posting job openings on the Internet has proven to be: A) a relatively ineffective method of recruiting. B) a cost-effective method to attract candidates from other areas. C) an effective method to attract candidates and is relatively expensive. D) problematic for entrepreneurial businesses.

a cost-effective method to attract candidates from other areas.

Servant leadership

a leadership style in which a leader takes on the role of servant first and leader second

A compensation system in which employees' pay depends on how well they perform their jobs is known as _______

a pay-for-performance compensation system

A compensation system in which employees' pay depends on how well they perform their jobs is known as: A) a profit-sharing plan. B) open book management. C) a pay-for-performance compensation system. D) a commission compensation plan.

a pay-for-performance compensation system

Stock options

a plan under which employees can purchase shares of a company's stock at a fixed price

Profit-sharing plan

a reward system in which employees receive a portion of the company's profits

Open-book management

a system in which entrepreneurs share openly their companies' financial results with employees

Irrevocable trust

a trust in which a grantor cannot require the trustee to return the assets held in trust

Job sharing

a work arrangement in which two or more people share a single full-time job

Job description

a written statement of the duties , responsibilities, reporting relationships, working conditions, and methods and techniques as well as materials and equipment used in a job

Job specification

a written statement of the qualifications and characteristics needed for a job, stated in terms such as education, skills, and experience

A company's culture manifests itself in _______

all of the above

A company's culture manifests itself in: A) how workers dress. B) the language workers use. C) the way workers behave. D) All of the above

all of the above

Leadership is ________

all of the above

Leadership is: A) essential to a company's success. B) not an easy skill to learn. C) influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it. D) All of the above

all of the above

Studies regarding succession of family businesses reveal that: A) 70 percent of first-generation businesses fail to survive into the second generation. B) only 12 percent make it to the third generation. C) only 3 percent make it to the fourth generation and beyond. D) All of the above

all of the above

The advantages of job rotation include ______

all of the above

The advantages of job rotation include: A) the ability to move from one job to others. B) a greater number and variety of tasks. C) additional flexibility for the company. D) All of the above

all of the above

Which of the following is true regarding hiring mistakes?

all of the above

Which of the following is true regarding hiring mistakes? A) Hiring mistakes are expensive. B) Companies' informal processes may lead to unpredictable outcomes. C) Small businesses are most likely to make hiring mistakes because they lack the human resources experts and the disciplined hiring procedures large companies have. D) All of the above

all of the above

Situational interview

an interview in which the interviewer gives candidates a typical job-related situations (e.g. a job simulation

Which of the following is not a recommended guideline for developing questions to ask candidates in job interviews?

ask only questions calling for "yes or no" answers to avoid any controversy regarding the direction the job interview took; this way, you have better control of the situation

In job enrichment, ________ is the degree to which a job gives a worker the freedom, independence, and discretion in planning and performing tasks. A) task identity B) task significance C) autonomy D) feedback

autonomy

Which of the following best describes the three phases of an effective job interview?

breaking the ice, asking informative questions, and selling the candidate on the company

________ is the distinctive, unwritten code of conduct that governs the behavior, attitudes, relationships, and style of an organization. A) Organizational structure B) Company culture C) Hierarchy of command D) Formal organization

company culture

One of the best sources for prospects for new positions may come from: A) colleges and universities. B) the Internet. C) current employees. D) employment advertisements.

current employees

The job _______ design strategy adds more tasks to a job broaden its scope

enlargement

The job ______ design strategy involves building motivators into a job by increasing the planning, decision-making, organizing, and controlling functions workers perform.

enrichment

A leverage buyout is an agreement in which managers and/or employees borrow money from a financial institution and pay the owner the total agreed-on price, pro-rated over a seven-year period

false

Because their company are small, entrepreneurs need not to develop the leadership skills managers in larger companies need

false

Effective interviewers skip the breaking-the-ice phase of a job interview and immediately start asking candidates tough questions so they can see how the candidates respond under stress

false

Effective leaders know they must punish workers who take risks and fall so that other workers do not make the same mistakes

false

Job enlargement is based on the premise that the best way to design a job is to break it down into its simplest form and to standardize each task

false

In job enrichment, ______ is the degree to which a job gives the worker direct, timely information about the quality of her/his performance

feedback

In job enrichment, ________ is the degree to which a job gives the worker direct, timely information about the quality of his performance. A) task identity B) task significance C) autonomy D) feedback

feedback

Arturo, a sales representative for a small manufacturer, works out of an office in his home, using his laptop computer, a fax machine, and a beeper to communicate with the home office, which is located in a city 58 miles away. Arturo actually goes to the main office, on average, once every 10 to 14 days. His company is using which work arrangement? A) Job sharing B) Flextime C) Flexplace D) Job enrichment

flexpace

An arrangement under which employees work a normal number of hours with options regarding when they start and stop work is: A) hoteling. B) flextime. C) job sharing. D) flexspace.

flextime

An arrangement under which employees work normal number of hours with options regarding when they start and stop work is ______

flextime

Cora arrived at work at 7 a.m. today, and she will get off at 4 p.m. so she can watch her son's soccer game. Her office mate, Emma is not a "morning person" and usually arrives at the office at 10 a.m. and gets off at 7 p.m.. Their company uses _______

flextime

Cora arrived at work at 7 a.m. today, and she will get off at 4 p.m. so that she can watch her son's soccer game. Her office mate, Emma, is not a "morning person" and usually arrives at the office at 10 a.m. and gets off at 7 p.m. Their company uses: A) job sharing. B) flextime. C) flexplace. D) job enrichment.

flextime

According to a survey by CareerBuilders, almost ________ of candidates either exaggerated or falsified information about their previous employment on their resumes. A) one-third B) three-fourths C) half D) two-thirds

half

Questions like "What are you deeply passionate about", "What can you be the best in the world at?", "What drives your economic engine?" are important to define your _____, according to the work of Jim Collins

hedgehog concept

Questions like "What are you deeply passionate about?", "What can you be the best in the world at?" and "What drives your economic engine?" are important to define your ________, according to the work of Jim Collins. A) hedgehog concept B) core competencies C) critical strategies D) keys to success

hedgehog concept

Company culture has a powerful impact on ______

how people in a company treat their customers

Company culture has a powerful impact on: A) the way people work together in a business. B) how people in a company do their jobs. C) how people in a company treat their customers. D) All of the above

how people in a company treat their customers

Which of the following pairs describing leadership (first column) and management (second column) is accurate? Leadership Management A) Comes first Comes second B) Deals with people Deals with things C) Involves doing things right Involves doing the right things D) Focuses on the present Focuses on the future

involves doing things right, involves doing things right

As a motivator, money: A) is the best motivator a business owner can use. B) is the most effective motivator for younger, "Generation X" workers. C) is only a short-term motivator, losing its impact over time. D) All of the above

is only a short-term motivator, losing its impact over time

A ________ is the process by which a company determines the duties and the nature of the jobs to be filled and the skills and experience required of the people who are to fill them. A) job analysis B) job description C) job specification D) management audit

job analysis

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the manager over the position. Luisa and Delmar are discussing a: A) job description. B) management audit. C) job specification. D) job analysis.

job description

Luisa, the director of human resources, is discussing the duties and responsibilities of a new position and its working conditions with Delmar, the supervisor of the position. Luisa and Delmar are discussing a _______

job description

The ________ design strategy adds more tasks to a job to broaden its scope. A) job simplification B) job enlargement C) job enrichment D) job rotation

job enlargement

The ________ design strategy involves building motivators into a job by increasing the planning, decision-making, organizing, and controlling functions workers perform. A) job simplification B) job enlargement C) job enrichment D) job rotation

job enrichment

The type of job design that involves building motivators into a job by increasing the planning, decision-making, organizing, and controlling functions workers perform is _____

job enrichment or horizontal job loading

Type of job design that involves building motivators into a job by increasing the planning, decision-making, organizing, and controlling functions workers perform is: A) job enrichment or vertical job loading. B) job enlargement or vertical job loading. C) job enrichment or horizontal job loading. D) job simplification or lateral job loading.

job enrichment or horizontal job loading

The ________ design strategy involves cross-training workers so they can move from one job in the company to others, giving them a greater number and variety of tasks to perform. A) job simplification B) job enlargement C) job enrichment D) job rotation

job rotation

The classic auto assembly line is based on which job design principle? A) Job enlargement B) Job enrichment C) Job simplification D) Job rotation

job simplification

The type of job design that breaks work down into its simplest form and standardizes tasks is known as: A) job simplification. B) job enlargement. C) job rotation. D) horizontal job loading.

job simplification

A ________ identifies the duties and responsibilities of a position and its working conditions, while a ________ identifies the qualifications required of the job candidate in terms of skills, education, and experience needed. A) job specification; job description B) job description; job specification C) job analysis; job specification D) job analysis; job description

job specification; job description

________ is the process of influencing and inspiring others to work to achieve a common goal and then giving them the power and the freedom to achieve it. A) Management B) Organizing C) Leadership D) Coordination

leadership

Although many business owners see checking references as a formality and pay little attention to it, the process is ______

necessary and often invaluable

Although many business owners see checking references as a formality and pay little attention to it, the process is: A) expensive and often meaningless. B) necessary and often invaluable. C) optional, based on the position's salary and relative importance. D) a questionable practice that may bias the hiring process.

necessary and often invaluable

Successful interviewers always listen for these in an interview to see whether it matches the candidate's words. This interviewer is referring to the candidate's: A) work experience. B) job-related skills. C) nonverbal clues or body language. D) nervousness.

nonverbal clues or body language

Chris openly shares the company's financial results with employees. This represents: A) a profit-sharing plan. B) a pay-for-performance approach. C) the cafeteria benefit plan. D) open book management.

open book management

Burt is applying for a position as a staff accountant. The job specification for the position might list all of the following items except: A) BBA in Accounting. B) 3 years of experience. C) prepare daily sales reports. D) knowledge of QuickBooks.

prepare daily sales reports

A ________ interview involves offbeat questions to determine how job candidates think and reason, allowing the interviewer to assess their capacity for creativity. A) situational B) puzzle C) circumstantial D) game-based

puzzle

The job ____ strategy involves cross-training workers so they can move from one job in the company to others, giving them a greater number and variety of tasks to perform

rotation

A leadership style in which a leader takes on the role of a servant first and the role of a leader second is referred to as a ________ leader. A) servant B) passive C) managerial D) subservient

servant

A ________ interview is where the interviewer gives candidates a typical job-related situation to assess how they respond. A) situational B) puzzle C) circumstantial D) exploratory

situational

A job analysis describes the process by which a firm determines the duties and nature of the jobs to be filled and the skills and experience required of the people who are to fill them

true

Effective leaders make sure that workers have both the tangible and the intangible resources they need to do their jobs well

true

Effective leaders recognize that money is not the only reward that motivates workers

true

Job enrichment increases the planning, decision-making, organizing, and controlling functions in a job

true

Leadership gets a small business going; management keeps it going

true

The majority of first-generation family businesses do not survive into the second generation

true