management 300 exam

Which one of the following is true of the government legislations related to human resource management in different countries?

Canadian laws allow discrimination on the basis of language in all parts of the country except Quebec.

________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules.

E-learning

________ is what distinguishes an entrepreneurial venture.

Growth

Which one of the following Acts prohibits discrimination on the basis of physical or mental disabilities?

Vocational Rehabilitation Act

Before launching his new venture, Doyle is studying the potential competitors for his new product. He will want to find an answer to which one of the following questions?

What competitive advantage do they have?

Marcus was asked to represent the cardiac unit as part of a Total Quality Management (TQM) initiative that is aimed at improving the overall quality of care at his hospital. Other departments, such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team. This TQM team is an example of ________.

a cross-functional team

In the days before sterile adhesives, bandages were tied onto the patient. Next came adhesive tape with small squares of gauze attached, but making these in the doctors' office was tedious and time consuming. Finally Earle Dickson invented the Band-Aid for his wife, who needed a bandage she could apply to herself for small kitchen burns. Dickson saw ________.

a process need

Bill manages the quality department. His people check parts made by the production departments to assure all specifications are met. Bill is ________.

a staff manager

Helmut works for an optical engineering company in Germany. He is one of several employees that management must consult when it is considering a major layoff. Helmut is a member of ________.

a work council

Recognizing the increase in birth rates since 1946, and disliking the task of changing his grandchildren's diapers, Victor Mills began developing a disposable diaper. Pampers were introduced to consumers in 1961. Mills saw opportunity in ________.

changes in demographics

If Camden wants his new business to be a good corporate citizen, he should ________.

consider community goals in his business plan

Work teams composed of individuals from various functional specialties are known as ________ teams.

cross-functional

Karlee, a production worker, is working on a project with employees from accounting, purchasing, engineering, and customer service. Karlee is part of a ________ team.

cross-functional team

Which of the following is a characteristic of an organic organization?

cross-functional teams

Which one of the following is a type of general training provided by organizations?

customer service

As organizations become more flexible and responsive to environmental trends, there is a distinct shift toward ________ decision making.

decentralized

Karl and his top managers set goals for the organization, then each department sets supporting goals with their employees, who then set their personal performance goals. These non-managerial employees are allowed to pursue their goals, within certain guidelines, using their best judgement, knowledge, and skills. These employees are ________.

fully empowered

The ________ method of performance appraisal allows the evaluator to rate employees on an incremental scale.

graphic rating scale

The fact that Monica's signature is required on all documents and her word is the last word on all decisions relating to her department suggests that ________.

her employer has a centralized structure

Which one of the many personality traits of entrepreneurs appeared on two separate lists?

high energy level

John received a raise as a result of his last performance appraisal. He is active on three teams and is given authority to make decisions regarding his job responsibilities. John's employer is using ________.

high-performance work practices

Managers begin human resource planning by ________.

inventorying current employees

Lucille's venture is finally taking off. To make sure the business grows as she would like, Lucille should consider ________.

investing in extensive training for her employees

Geneva needs additional capital to launch her business but does not want to share management responsibility with partners. Neither does she want to pay the high taxes often assessed on businesses. Her best option may be a(n) ________.

limited liability partnership

Terrence worked closely with the new hire, showing him repeatedly how to do the job, pairing him with a job coach, sending him to classes, etc., but it wasn't enough. In addition to the costs of this training, what other costs are involved in this situation?

lost profits from the employee's incompetence

According to Woodward's studies, what type of production technology is best suited for a mechanistic structure?

mass

A ________ is a method of performance appraisal by which each employee is rated in comparison to other employees in his work group.

multiperson comparison

A(n) ________ organization is highly adaptive, loose, and flexible.

organic

Many of Custom Leather's employees are experienced artisans. The jobs most of them perform are not highly standardized. They take great pride in their craft and require few formal rules and little direct supervision. These traits are most typical of a(n) ________ organization.

organic

Successful orientation results in which one of the following outcomes?

reduced first-year turnover

If Victoria asks some employees to share jobs or perform their jobs on a part-time basis, she would be ________.

reducing the workweeks

Errors made by eliminating candidates who would have performed successfully on the job are known as ________.

reject errors

Rob is a CPA who works out of an office in his home. His business is named "Friendly Accounting Services." Eventually Rob would like to grow his business to include partners and bookkeepers. We would classify Rob as ________.

self-employed

Which of the following is an example of a high-performance work practice?

self-managed teams

What are the different structures that traditional organizations can have?

simple, functional, and divisional structures

A ________ system rewards employees for the job competencies they demonstrate.

skill-based pay

Large organizations tend to have more ________ than smaller organizations.

specialization

In the beginning, all employees at Tom's Welding performed whatever task was needed. Now the employees have gravitated to specific sets of tasks. Some use only stick welders; some weld only on aluminum. We can infer that as his business has grown, it has become more ________.

specialized

Farrah has created a computer-generated mockup of her new product for inclusion in the ________ section of her business plan.

supporting documentation

In a sole proprietorship, profits are ________.

taxed as the owner's personal income

Lacey believes that Joan Woodward's work will be particularly pertinent in considering Custom Leather's organizational structure, since Woodward believed that the effectiveness of the organization was related to the fit between the firm's structure and ________.

technology

Willard has been assigned to a project development team in addition to his regular duties as a quality engineer. During this assignment he will report to both the project manager and his quality department manager. This situation ________.

violates unity of command

Robert owns a small engineering firm serving customers on three continents. He has only three employees and contracts with freelancers as needed to fulfill his customers' needs. At any given time, he could have 50 or more engineers under contract. Robert operates a ________.

virtual organization

Sam Walton knew exactly how he wanted his business to operate. He saw WalMart as the cost leader in the discount department store industry. He took every opportunity to emphasize his corporate goals to his employees and became literally a cheerleader at store meetings. We would consider Sam Walton to be a(n) ________ leader.

visionary

The ________ method utilizes feedback from supervisors, employees, and coworkers.

360-degree appraisal

Which of the following is a weakness of the simple structure?

It relies too much on one person, which is very risky.

Pauline sat on a bar-type stool screwing nuts onto bolts about 3,000 times a day while reading a novel. Her production job paid well but that's about all it had going for it. Even though the work was not physically taxing, Pauline was exhausted by the end of her day. Facing another day just like yesterday nearly brought her to tears. Pauline was experiencing ________.

diseconomies from division of labor

Which of the following traditional organizational designs focuses on results by holding division managers responsible for what happens to their products and services?

divisional structure

To help survivors of downsizing cope with the stress, managers provide ________.

employee counseling

Brandon is examining the state of the economy, the regulatory situation, social trends, and the local labor supply. This would indicate Brandon is ________.

exploring the entrepreneurial context

Dharma is examining her financial position, the market for her proposed new product, the types of ownership available to her, and the tax laws for her area to determine whether she should go forward with her new business. Dharma is conducting a ________

feasibility study

Larry is in charge of recruitment for entry-level positions at Merlin Infosystems. He believes that job interviews should include a realistic job preview. Which one of the following is Larry likely to do during job interviews?

tell the employee about possible overtime

Arthur Fry thought his glue was a failure because it didn't stick permanently, but when applied to small squares of paper, it became the popular Post-It ® note. Arthur Fry took advantage of ________.

the unexpected

Michael has a sense that his business isn't doing as well as it should but he isn't sure what to look for to confirm his suspicions. Which one of the following could be a signal that the business is in trouble?

tolerance of work incompetence

All candidates for entry level engineering positions are given the mechanical aptitude test. Those who scored well and were hired later earned high scores on their performance evaluations. Those who scored less well and were hired earned lower scores on performance evaluations. This indicates that the test is ________.

valid