Management 3000 quiz 5

A SMART goal is one that is specific, multidimensional, accurate, and results-oriented, and has target dates.

False. Measurable, Attainable

The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times.

False. managers take corrective action by correcting deviations in the plan being carried out or by improving future plans

With increasing competition in the restaurant business, Sal, owner of Mom's Pizza, is dealing with growing uncertainty. He is meeting with his managers to develop a future course of action to meet company goals. This process is known as _____.

Planning

To start work every day, David sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning.

True.

Research suggests that when writing out and achieving a person's biggest goals, it is important to make a concrete plan, break goals into manageable bites, and seek social support.

True. (1) make a concrete plan, (2) break goals into manageable bites, (3) put something of value on the line, (4) bundle temptations or rewards to efforts, and (5) seek social support.

Every five years, the upper-level managers of ABC Technology meet to develop a new large-scale action plan that will set the direction for the company for the next five years. In that meeting the managers are developing a strategy.

True. A strategy is a large-scale action plan that sets the direction for an organization.

When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____.

big picture; the necessary details

Research suggests that when writing out and achieving a person's biggest goals, it is important to ____.

make a concrete plan and break goals into manageable bites

The planning/control cycle has two planning steps: _____.

make the plan, then carry out the plan

David is starting a karate school, and he has been working with Mr. Smith, a business counselor with the SBA. Mr. Smith told David that the first three steps to planning his organization are (in the correct order) ___.

mission statement, vision statement, and strategic planning