MANAGEMENT 3003 CHAPTER 1 LS

You have observed what you think may be unethical behavior in the workplace. Which of the following are ways to speak up constructively?

"If this is expected, will we feel comfortable being public about it?" "If this is accepted, why is there a company policy against it?"

Which of the following statements about trust in businesses and business executives in the early twenty-first century is true?

Americans have historic low rates of trust of both businesses and business executives.

Which of the following statements about company confidentiality are correct?

Companies can require employees to observe confidentiality about certain matters. Failing to keep certain company matters confidential could harm other employees. Company confidentiality is sometimes necessary under the law.

True or false: Over 70% of business employees trust their senior management and believe that their company leaders act with honesty and integrity. True false question. True

FALSE

True or false: In corporate communications, the principal business ethic today is brevity.

False

True or false: Minor acts of dishonesty and slight deviations from the truth are harmless and should be encouraged in business.

False

Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which of the following statements about her personal values is true?

Her personal values do not align with the corporate values of her work.

Assuming that a corporation has good values, which of the following statements about the alignment of personal values and corporate values are true?

If personal values are not in alignment with corporate values, a lack of integrity is possible. Matching personal values with corporate values is a key element of character.

Which of the following questions should you consider when preparing to communicate with customers or colleagues?

Is trustworthiness or credibility key to the way I work?

According to most surveys, what are ways in which employees tend to feel about their companies? (Select all that apply.) MISSED

Many believe their company leaders do not act with honesty and integrity. Nearly half do not trust senior management

Which of the following statements about the cheating culture is true?

Many students believe Internet plagiarism is not a serious offense.

Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing, but the company was shut down and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. Which of the following must Simon do to create a good working environment?

Simon must establish credibility.

The many major business scandals in the early twenty-first century have impacted the American public in which of the following ways?

There has been a significant decrease in trust in businesses.

Which of the following is a characteristic of givers in business?

They are generous in their support of their colleagues.

Why might business professionals fail to speak up after observing unethical behavior in their company?

They believe the behavior is standard practice. They feel they should remain loyal to the company.

A feeling of ______ indicates an obligation to meet the needs and desires of others.

accountability

Which of the following traits are most closely linked with competence?

an emphasis on results a focus on action

Demonstrating accountability in business implies which of the following?

an obligation to meet the needs of others an enlarged vision of those affected by a business

In recent years transparency has been the most important

business ethic.

In recent years transparency has been the most important MISSED

business ethic.

Which of the following are positive ways a transparent workplace can be created by a leader in business?

by listening to the concerns of others by being reachable

Generosity towards others is an example of ______ in the business world.

caring

Which of the following factors impact a business executive's credibility? (Select all that apply.)

character competence being caring

Willingness to exchange information is an example of trait based on

character.

According to anonymous surveys, a majority of graduate students in education, medicine, law, and business did which of the following to gain admittance to their programs?

cheat

Perceptions of a person's adherence to personal and corporate values are mostly determined by the person's

communications.

Conducting business with ______ helps forge character and maximize competencies.

complete honesty

When given a set of hypothetical ethical dilemmas, MBA students scored as high on unethical behavior as

convicts in prison

Meg Whitman, former CEO of HP, stated that early in her career she gained credibility and displayed competence by her focus on

creating a successful track record.

In business, it is important to establish your _____ from your first day on the job.

credibility

Which of the following are gained by business leaders by when they recognize and show concern for others' needs?

credibility trust

You can improve your professional skills by becoming a(n) ______ communicator.

credible and trusted

In business, dishonesty on financial performance is likely to lead to

dismissal.

To build trust within an organization, decision making must be

documented. based on a collective conscience. open.

The listening-centered approach to communication is critical to

effective writing.

Which of the following are examples of good business ethics?

ensuring proprietary information remains safe following the law

The moral principles that steer the behavior of a group or an individual are known as

ethics.

The ______ test is an excellent way for you to evaluate whether your communications meets ethical standards.

fair

When acting with transparency, a company executive provides stakeholders with which of the following? MISSED

financial figures from the business basic facts about the business business process information

Recent research has found that when workplaces develop a climate of betrayal, it is most often through which of the following kinds of actions?

going back on decisions sharing gossip about others hiding the truth

Today's effective business leaders have generally gained their positions because they

had a sense of community. valued teamwork.

Colleagues and clients ______ persons they know care about them.

have greater trust in

Having good credibility implies which of the following qualities?

having strong ethical values ensuring promises are fulfilled being honorable and reliable

Having good character implies that one has ______ values.

high moral and ethical

Which of the following are abuses of honesty?

identity theft cheating in the classroom deceiving consumers

By thinking about how your communication will affect recipients, you are using the ______ component of the FAIR test. missed

impacts

Which of the following are benefits of having many givers in a business?

increased productivity greater profitability less employee turnover

Most business leaders believe that their primary responsibilities to their employees include which of the following?

inspiring developing coaching mentoring

What are methods by which people can develop competence

interning watching study

Which of the following are core principles in business communication? MISSSED

interpersonal communication active listening emotional intelligence

People can develop competence by finding discipline-related

jobs. internships. real-world experience.

Which of the following traits is the least valuable for determining trust in individuals in the workplace?

motivation

Effective communicators gain trust by seeking to understand others'

needs.

A good business communications textbook is designed to give readers which of the following things?

opportunities to consciously elevate their communication skill set tools to develop communication abilities over the course of a career

If employees do not honestly communicate about business issues, it can lead to

poor financial performance.

Most people will judge a person's competence based on the person's

previous accomplishments.

The "R" in the FAIR test stands for

respect.

Which of the following happens in a team when team members use the phrase "our needs" is used instead of "my needs"

solutions are developed that help everyone

In business, a focus on action implies that a person will

take advantage of opportunities.

What are corporate values defined as?

the stated and lived values of a company

Global cheating culture refers to

the widespread cheating that takes place in schools.

When composing important or controversial communications, you should spend time evaluating the best way

to be fair.

What are reasons a company might ask for confidentiality agreements from its employees?

to protect intellectual property because of copyright law

When civil servants share relevant information and decision rationale with stakeholders, they engage in

transparency.

When using the "access" stage of the FAIR test, you must ask how ______ your motives, reasoning, and information are.

transparent

When people are credible, they have a reputation for being

trustworthy.

An organization's code of conduct is a(n)

written code of ethics.

You can create a sense of trust in others by adopting which of the following orientations?

you we