Management 301 Final Exam

Who built on Lewin's three step model to create a more detailed eight step plan for implementing change? A) John Kotter B) David MCClelland C) Douglas Surber D) Lawrence Summers

A) John Kotter

_______ bargaining is negotiation that seeks to divide a fixed amount of goods or services A) Distributive B) Integrative C) reflective A) Affective

A) Distributive

Contemporary perspectives tend to differentiate type of conflict based on their _____. A) Effects B) Being good or bad C) Emotional Impact D) Task Oriention E) Relationship Orientation

A) Effects

______ refers to the shared perception organizational member have about their organization and work environment. A) Organizational climate B) Institutionalization C) Microcosm D) Groupthink

A) Organizational climate

Most organizations use _____ to assess job performance even though they may not be highly correlated with positive task outcome A) Traits B) task outcomes C) behaviors D) Personality

A) Traits

You describe to your students a new committee within the university that brings together specialist from all different departments to develop a new interdisciplinary program. The structure of the committee best sets the definition of the _____ structure. A) matrix B) Simple C) boundary-less D) Virtual

A) matrix

A ____ is a neutral third party who facilitates a negotiated solution by using reasoning persuasion, and suggestions for alternatives. A) Plaintiff B) Mediatior C) Agent D) Consultant

B) Mediatior

As both sides agree that they are competing over a fixed amount of resources, each side feels that what one side wins, the other side loses. Based on this information, we can say that the tow sides are engaged in _______ ? A) Conciliation B) Distributive bargaining C) Mediation D) Integrative bargaining

B) Distributive bargaining

Which of the following is the first step in Kotter's Eight step plan for implementing change A) Create a new vision to direct that change and strategies for achieving B) Establish a sense of urgency by creating a compelling reason fo why change is needed C) Plan for, create, and reward short term "wins" that move the organization toward the new vision| D) Form a coalition with enough power to lead the change

B) Establish a sense of urgency by creating a compelling reason fo why change is needed

All fo the following are benefits of conflict in organization except ________. A) Increased self-evaluation and change B) Increase groupthink C) Increased creativity and innovation D) Increased curiosity among group members

B) Increase groupthink

The regular distribution of lollipops, tory, or treats every friday is an example of a _____ that helps reinforce an organizations culture. A) Dominant Mechanism B) Ritual C) Primary source D) Protective mechanism

B) Ritual

Mini-culture that tend to develop in large organizations to reflect common problem or experiences faced by the member in the same department or action are often called ______. A) Micro-cultures B) Subcultures C) Divisional Cultures D) Microcosms

B) Subcultures

Your organization has reduced layers, flattening the organization. Your employees now need to perform a wider variety of tasks. As a result, you need to provide employees with training to help develop their ______ skills. A) Basic Literacy B) Technical C) Interpersonal D) Problem Solving

B) Technical

Chain of command is a key element of an organization's structure. Which of the following key questions is addressed by this element? A) how many individuals can a manager efficiently and effectively direct B) To whom do individuals and groups report C) On what basis will jobs be grouped together D) To what degree are activities subdivide into separate jobs?

B) To whom do individuals and groups report

Companies in which of the following countries would emphasize formal performance evaluation systems more than informal systems? A) Argentina B) United States C) Chile D) India

B) United States

Which of the following is most likely to be used for preliminary " rough cuts" to decide whether an applicant meets the basic qualification for a job? A) drug test B) application form C) HR interview D) Written test

B) application form

As a result of changing technology and unstable environment, your company is planning to undertake restructuring of the business. The employees in your company are worried about this upcoming change and many of them are anxious due to a fear that they will lose their jobs as a result of this change. But that is not the case. The company only wants to restructure its business units, and it is not planning to cut down on jobs. In such a situation, which of the following techniques is most likely to be used by your company to deal with the employees resistance to change? A) Implementing change fairly B) education and communication C) Participation D) Manipulation and cooptation

B) education and communication

Scarlett has received authorization to add an assistant manger to her department. This person will be working closely with Scarlett and must have excellent interpersonal as well as technical skills. Scarlett wants to make certain that she maximizes the change of choosing the correct individual and is trying to decide on the most appropriate selection device. Which of the following is mostly likely to be sued by Scarlett during the initial selection stage to check if an applicant meets the basic qualification for the job? A) Assessment center B) Drug Test C) Application Form D) Work sample test

C) Application Form

Which fo the following is an example of an individual source of resistance to change? A) Limited focus of change B) product orientation C) Fear of the Unknown D) Structural inertia

C) Fear of the Unknown

Performance evaluation are used to ______ A) Improve group cohesiveness B) Define departmental structure C) Help management make HR decisions D) Identify how jobs are completed

C) Help management make HR decisions

Jean works for Fahrenheit Publishing which is a publisher of scientific journals. The company is dominated by low risk taking and high attention to detail. Jean's department is committed to high team orientation and provides many team-building activities in which Jean and other department members work together and socialize. Which of the following statements best describes Jeans department? A) Jean's department is an example of primary microcosm B) Jean's department's culture is stronger than the dominant culture in the organization C) Jean's department has developed a subculture D) Jean's department's culture is undefined

C) Jean's department has developed a subculture

2Which of the following types of organizational design combines two forms of departmentalization, functional and product A) Simple structure B) Bureaucracy C) Matrix structure D) Virtual structure

C) Matrix structure

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of per through its website. The company used to do its business through its sales representative. This is an example of a ____ change. A) Accidental B) Secondary C) Planned D) Cognitive

C) Planned

Nike is using ______ to perpetuate its organizational culture when employees reminisce about the day when Oregon truck star Steve Prefontaline work to make running a professional sport A) Rituals B) Material symbols C) Stories D) Company policies

C) Stories

Legitimate power is directly based on______ A) charisma of the leader B) interpersonal trust and commitment of the manager C) structural position of the manager in the organization D) personality traits of the manager E) ability of the manager to serve his or her subordinates

C) Structural position of the manager in the organization

Researchers now recognize three major types of behavior that constitute performance at work. Which of the following are these three major types of behavior? A) Task Performance, Productivity, Tenure B) Productivity, Efficiency, Absenteeism C) Task Performance, Citizenship, Counter productivity D) Citizenship, counter productivity, personality

C) Task Performance, Citizenship, Counter productivity

Which of the following statements is true regarding power? A) A is said to have power over B if B controls something that A desires B) The greater A's dependence on B, the greater A's power in the relationship C) If A has the capacity to influence the behavior of B, then A is said to have power over B D) A can have power over B only if A is B's leader C) A can have power over B only when A and B have similar goals

C) f A has the capacity to influence the behavior of B, then A is said to have power over B

The term used to describe the degree to which tasks in a organization are subdivided into separate jobs called work specialization T or F

True

Which of the following power tactics involves increasing the target's support by involving him or her in decision making? A) legitimacy B) rational persuasion C) consultation D) ingratiation E) pressure

Consultation

_____ are persons who act as catalysts and assume the responsibility for managing refinement activities. A) Early adopters B) Free riders C) Laggards D) Change Agents

D) Change Agents

Conflict that hinders group performance is destructive or ________ conflict. A) Process B) Traditional C) Task D) Dysfunctional E) Dyadic

D) Dysfunctional

Which of the following statements is true regarding conflict? A) The smaller the group, the greater the likelihood of conflict B) The less specialized the activities of the group, the greater the likelihood of conflict C) People low in the personality traits of disagreeableness, neuroticism, or self-monitoring are more likely to engage in a conflict D) Emotions can cause conflict even when they are not directed at others

D) Emotions can cause conflict even when they are not directed at others

Employees exhibiting which of the following features are more likely to engage in political behavior? A) lack of organizational investment B) external locus of control C) low need for power D) Machiavellian personality E) low self-monitoring

D) Machiavellian Personality

Which of the following statements best describes the difference between organizational culture and job satisfaction? A) job satisfaction depends upon the level of "power distance" in the country, but organizational culture does not B) Organizational culture is static, whereas job satisfaction is dynamic C) Job satisfaction is immeasurable, whereas organizational culture is measurable D) Organizational culture is descriptive, whereas job satisfaction is evaluative.

D) Organizational culture is descriptive, whereas job satisfaction is evaluative.

Procter & Gamble has separate departments for Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by _______. A) function B) Process C) Geography D) Product

D) Product

Which of following is the last step in Kotter's eight step plan for implementing change? A) Form a coalition with enough power to lead the change B) Establish a sense of urgency by creating a compelling reason fo why change is needed C) Communicate the vision throughout the organization D) Reinforce the changes by demonstrating the relationship between new behaviors and organization success.

D) Reinforce the changes by demonstrating the relationship between new behaviors and organization success.

The ultimate source of an organization's culture is _______ A) its top management B) its environment C) The country in which the organization operates D) The founders

D) The founders

Which of the following is something that often differentiates power from leadership? A) Lack of dependence of followers B) Use of positive styles over negative tactics C) Downward influence of leader on followers D) Lack of Goal compatibility between leaders and followers E) Lack of control on behavior of followers

D) lack of goal compatibility between leaders and followers

The ______ process help9 candidates learn about the organization, and if employees perceive a conflict between their values and those of the organization they can remove themselves form the applicant pool. A) orientation B) Training C) performance evaluation D) selection

D) selection

The basis by which jobs are grouped is called ______. A) Social Clustering B) Span of control C) work specialization D) Centralization E) Departmentalization

E) Departmentalization

Which of the following is most likely to be the fastest growing training medium? A) Job rotation B) live classroom lectures C) apprenticeships D) formal mentoring programs E) E-Training

E) E-Training

Who developed a three-step model for change that included unfreezing, movement, and refreezing? A) John Kotter B) David McClelland C) Douglas Surber D) Lawrence Summers E) Kurt Lewin

E) Kurt Lewin

______ are indicator of a strong organizational culture. A) High levels of dissension B) High rates of employee turnover C) Completely horizontal organization charts D) Narrowly defined roles E) Widely shared values

E) Widely shared values

______ Power is influence wielding as a result of proficiency, special skill and knowledge. A) Legitimate B) Reward C) Referent D) Expert E) Coercive

Experct

Limited resources are one of the major reasons for the development of organizational politics. TRUE/FALSE

True

Negotiation best describes the process that occurs when two or more parties decide how to allocate scarce resources T or F

True

Studies from multiple countries around the world have similarly shown that higher levels of political skill are associated with lower levels of perceived job performance. TRUE/FALSE

false