Management 302 Quizzes

In the US which of the following age groups is estimated to have the highest labor force participants rate by the year of 2020? A. 55 to 64 year olds B. 25 to 54 year olds C. 65 to 74 year olds D. 16 to 24 year olds

25 to 54 year olds

Lumina Inc. had 4,900 employees at the beginning of 2014. During the first half of the year, the company had no attrition. The company's profits were high, and its training and orientation programs were efficient. It continued to hire at a healthy pace and had 5,000 employees at midyear. However, in the second half of the year, 200 employees were laid off and no new hiring took place. What is Lumina's turnover rate for 2014? 25% 4% 2% 50%

4%

Part-time jobs are used when less than _____ hours per week are required to do a job. A. 60 B. 70 C. 50 D. 40

40

15 employees quit and an additional 10 employees were fired for poor performance this year. The companies midyear employee count was 50. What is the Piaffiques turnover rate for this year? 50% 30% 20% 10%

50%

How does the compensatory approach combine predictors? A. A higher score on one predictor offsets a lower score on another B. Multiple hurdles are set to compensate for the different predictors C. A minimum cutoff is set on each predictor D. The highest predictor score for all test takers is used to set an average cutoff

A higher score on one predictor offsets a lower score on another

Which of the following types of selection interviews is less structured than the others? a.A behavioral interview b.A situational interview c.A nondirective interview d.A biographical interview

A nondirective interview

Maria is an employee at Lyric Inc. Her colleagues describe her as friendly and gregarious. She is a good team player and is always willing to help others. She also likes socializing with her colleagues outside of work. In the context of David McClelland's three needs theory, Maria is most likely driven by a need for _____. A. Affiliation B. Self Actualization C. Achievement D. Power

Affiliation

In the context of labor markets _____ consists of all persons who are actually evaluated for selection A. Collared worker group B. Applicant Pool C. Self directed team D. Contingent workforce

Applicant Pool

Which of the following is used by employers to address the issue of job satisfaction among employees? A. Whistleblower Survey B. Attitude Survey C. Competitive Bargaining D. Distributive Bargaining

Attitude Survey

BioLabs Inc. is in the process of laying off 10 percent of its shipping and receiving employees. At the same time, it is hiring new hourly staff. This scenario best exemplifies _____. A. Franchising B. Takeover C. Churn D. Licensing

Churn

Cullen & Associates uses a private employment agency to hire engineering staff. The company pays a fee to the employment agency every time it hires a candidate provided by the employment agency. In this scenario, Cullen & Associates is most likely using the services of a _____. A. Labor Union B. Retainer Firm C. Craft Union D. Contingency Firm

Contingency Firm

Which of the following is true of school recruiting and College recruiting? A. companies that Target minority students before they graduate are likely to be violating EEO laws B. School recruiting and college recruiting are types of internal recruitment C. college recruiting is one of the least expensive recruitment methods D. Cooperative groups with employees generate qualified future applicants for full-time positions

Cooperative groups with employees generate qualified future applicants for full-time positions

In the context of equity theory, which of the following is considered an input? A. Educational Level B. Pay C. Prestige D. Recognition of Achievement

Educational Level

In the content of job analysis methods, which of the following is a disadvantage of the questionnaire or survey method? A. The distribution of survey instruments to a large number of employees is an expensive process B. Collecting information about a large number of jobs through questionnaires is a time consuming process C. Survey instruments that are developed ahead of time fail to identify job factors relevant to employees and managers D. Employees may not accurately analyze and communicate information about their jobs

Employees may not accurately analyze and communicate information about their jobs

Which of the following is true of the disciplinary approach used by organization to address absenteeism? A. Employees must manage their own attendance unless they abuse freedom B. Employees who meet attendance standards are given bonuses, recognition, and time C. Employees who are absent in excess of policy limits receive warnings if their attendance does not approve

Employees who are absent in excess of policy limits receive warnings if their attendance does not approve

Which of the following is an example of a compressed workweek in the United States? A. Employees working for 7 hours, 6 days a week B. Employees working for 8 hours, 7 days a week C. Employees working for 10 hours, 3 days a week D. Employees working for 10 hours, 4 days a week

Employees working for 10 hours, 4 days a week

A financaial services firm conducted an attitude survey and asked its employees to respond to the survey questions. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organizations management style, promotion practices, and training programs. To manage these concerns, its best recommended that HR ____ A. Reconduuct the survey and ask the employees to revel their identities this time because its important to identify the root of the problems to resolve them efficiently B. Announce the positive results of the survey while beginning to work in private on solutions to the problems revealed in the survey C. Hold group meetings with employees to convey the positive and negative survey results and use the results in a strategic manner to improve the organization

Hold group meetings with employees to convey the positive and negative survey results and use the results in a strategic manner to improve the organization

Which of the following is a flow into the US population A. Death B. Graduation C. Immigration D. Retirement

Immigration

Mark was terminated by his company because of his poor client relations skills which resulted in the company losing one of its major clients. Marks termination best exemplifies ______ A. Uncontrollable turnover B. Dysfunctional turnover C. Involuntary turnover D. Negative turnover

Involuntary turnover

Which of the following is an advantage of internal recruitment? A. It leads to the generation of new ideas through tunnel vision thinking B. It saves time and effort on training employees for the new role C. It improves organization fit because current employees understand the company's culture D. It reduces competition among employees and political infighting for promotions

It improves organization fit because current employees understand the company's culture

Which of the following best describes presenteeism? A. It is when an employee fails to report for work as scheduled B. It is when an employee thoughts and behaviors are focused on his or her work C. It is when an employee believes in and accepts organizational objectives and wants to remain employed at a company D. It is when an employee comes to work even when he or she is not well enough to

It is when an employee comes to work even when he or she is not well enough to

How does an exit interview help an organization in its employee retention efforts? A. It provides managers and supervisors with information for improving company efforts to reduce employee turnover B. It provides managers and supervisors with information to manage the company's intangible assets and help increase its incidence rate C. It provides managers and supervisors with information to minimize functional turnover D. It provides managers and supervisors with information to increase voluntary turnover

It provides managers and supervisors with information for improving company efforts to reduce employee turnover

Which of the following statements is true of the Americans with Disabilities Act? A. It prohibits employers from discriminating against pregnant employees B. It establishes minimum wage, overtime, and child labor standards C. It requires employers to provide a maximum of 12 weeks of unpaid leave to employees in certain situations D. It requires that organizations identify the essential job functions of a job

It requires that organizations identify the essential job functions of a job

Which of the following best exemplifies involuntary turnover? A. Mary announced her retirement a day after her 40th birthday B. Jane quit her job because a project she devoted a lot of effort to got shelved C. Stephan loved his job, but quit when he noticed that many of his coworkers were being laid off D. Jaylynn was terminated because he performed poorly on an important project

Jaylynn was terminated because he performed poorly on an important project

______ Identifies a jobs tasks, duties, and responsibilities A. Organizational architecture B. Organizational Design C. Job Specification D. Job Description

Job Description

______ Refers to organizing tasks, duties, responsibilities, and other elements into a productive unit of work A. Job Analysis B. Job Design C. Job Wrapping D. Job Shadowing

Job Design

_____ Involves broadening the scope of a job by expanding the number of different tasks that are performed A. Job Rotation B. Job Shadowing C. Job Wrapping D. Job Enlargement

Job Enlargement

_____ involves increasing the depth of a job by adding responsibility for planning, organizing, controlling, and or evaluating the job A. Job Enrichment B. Job Wrapping C. Job Enlargement D. Job Rotation

Job Enrichment

_____ Involves changing existing jobs in different ways to improve them A. Job Analysis B. Job Design C. Job Redesign D. Job Shadowing

Job Redesign

A prospective candidates educational details are noted in the _____ section of a job description A. General Summary B. Identification C. Job Disclaimers D. Job Specification

Job Specification

Colette Value Inc., a game development firm, has received a new project that involves the development of a mobile game. The project must be completed within a year. The company, however, is facing a shortage of mobile game developers and must hire 50 developers to ensure the timely completion of the project. As a result, the firm decides to take part in a job-related event that would give the firm access to a large pool of applicants at the same time. Which of the following recruitment options has Colette Value decided to use to find a large number of suitable candidates in a short time? A. Job posting systems B. Employee referrals C. Alumni networks D. Job fairs

Job fairs

The ____ includes all individuals available for selection if all possible recruitment strategies are used A. Recruitment Pool B. Internal Labor Market C. External Labor Market D. Labor Force Population

Labor Force Population

A school hired a bus driver without conducting a multistate criminal background check; the school conducted a background check only in the state in which it is located. Subsequently, the driver was convicted of kidnapping one of the children who traveled in his bus. The prosecution in the case revealed that the driver had been convicted 10 years ago for a similar case in another state. In this scenario, the school is guilty of _____. A. Compensatory Hiring B. Information Falsification C. Negligent Hiring D. Stereotyping

Negligent Hiring

Chinn has been a bus driver for a tour bus company for the past 15 years and has an excellent driving record. He had a back injury last year for which he is still undergoing treatment. If Chinn has an accident while driving one of the tour buses because of the effects of his medication and passengers are injured in the accident, the company will most likely be liable for _____. A. Negative emphasis B. Snap judgment C. Negligent hiring D. Negligent retention

Negligent retention

Anthony was interviewing an applicant for the position of volunteer guide at an art museum. During the course of the interview, the applicant began to discuss her interest in introducing young children to art. Based on how the conversation progressed, Anthony followed up with several questions about how young children react to art, why she felt early exposure to art was important, and how she would design situations for children to experience art. Anthony was most likely conducting a _____. A. Group interview B Non-directive Interview C. Behavioral interview D. Biographical Interview

Non-directive Interview

_____ flow directly from a job description and indicate what the job accomplishes and how performance is measured in key areas of the job description. A. Disclaimers and Approvals B. Job Specifications C. Performance Appraisals D. Performance Standards

Performance Standards

The ultimate purpose of selection is _____, or fitting a person to the right job A. Remuneration B. Placement C. Outsourcing D. Orientation

Placement

Danica graduated from college during a severe economic recession. She then accepted a job as a trainer for a major national bank. Danica was one of the top candidates when she was hired by the bank. Three months into her job, she began to feel like she did not belong there because her values did not align with those of the company. This best exemplifies _____. A. Job enlargement B. Poor person/organization fit C. Realistic job preview D. Negligent hiring

Poor person/organization fit

In the context of the job analysis process, identifying jobs and methodology is a subtask of _____ A. Planning the job analysis B. Developing job descriptions and job specifications C. Preparing for and introducing job analysis D. Conducting the job analysis

Preparing for and introducing job analysis

The term _____ refers to the unwritten expectations employees and employers have about the nature of their work relationships A. Noncompete Agreement B. Employment Contact C. Psychological Contract D. Effort Performance Linkage

Psychological Contract

measure dexterity, hand-eye coordination, and arm-hand steadiness. A. Aptitude Tests B. Psychomotor Tests C. Work Sample D. Physical Ability Tests

Psychomotor tests

Job fairs are primarily useful for ____ A. Recruiting temporary workers B. hiring ethnocentric workers C. Avoiding unsustainable applicants D. Rapid hiring of a large number of candidates

Rapid hiring of a large number of candidates

Which of the following is a direct cost of absenteeism? A. Lost productivity with replacement B. Replacement Training C. Overstaffing to cover anticipated absences D. Replacement for absent workers

Replacement for absent workers

_____ can be calculated as the percentage of workers who remain in a firm from one point in time to another point in time A. Absenteeism Ratios B. Retention Rates C. Turnover Ratio D. Productivity Rates

Retention Rates

In the content of the motivation/hygiene theory, which of the following is considered a hygiene factor? A. Recognition B. Salary C. Responsibility D. Achievement

Salary

The process of choosing individuals with the correct qualifications needed to fill jobs in an organization is called _____. A. Attrition B. Benchmarking C. Orientation D. Selection

Selection

Percentage hired from a given group of candidates is called the _____ A. Success base rate B. Acceptance rate C. Yield ratio D. Selection rate

Selection rate

In the context of Abraham Maslow's hierarchy of needs theory, the highest human need is the need for _____ A. Love B. Safety C. Self Actualization D. Self Esteem

Self Actualization

Which of the following occurs when interviewers favor or select people whom they believe to be like themselves on the basis of a variety of personal factors? a.Cultural noise b.The halo effect c.Similarity bias d.The horn effect

Similarity bias

According to Frederick Herzbergs motivation/hygiene theory, which of the following is a hygiene theory factor? A. Supervision B. Advancement C. Responsibility D. Recognition

Supervision

A ______ is defined as a distinct, identifiable work activity comprised of motions that employees perform A. Task B. Duty C. Competency D. Responsibility

Task

In the context of the job characteristics model, _____ is the extent to which a job includes a recognizable unit of work that os carried out from start to finish and results in a known consequence A. Task Significance B. Content Validity C. Task Identity D. Skill Variety

Task Identity

_____ is the impact a job has on other people and the organization as a whole. A. Content Validity B. Task Identity C. Skill Variety D. Task Significance

Task Significance

Many talent teachers at Sunndydale High School resigned from their jobs in the past year. The Administrative President of the school board of the school board is in a fix and is undable to identify a reasoon for this attrition. The school pays competitive wages to its teachers and even gave them a pay hike recently. In this scenario, which of the following points should Sundydales Administrative President keep in mind when devising a solution to the problem? A. When pay is competitive, other job factors become more important than the pay employees recieve B. Teachers usually leave their jobs because of involuntary turnover, so pay is not a major factor in their retention C. Employees are bound to leave, and there is not much employers can do to retain them

Teachers usually leave their jobs because of involuntary turnover, so pay is not a major factor in their retention

The rejection rate of a company explains: A. The competitiveness of a company compared with other companies B. The performance levels of the company's recruiters C. The efficiency of the existing recruiting methods of the company D. The satisfaction level of its existing employees

The competitiveness of a company compared with other companies

Which of the following sections of a job description is a concise statement of the typical responsibilities and components that make the job different from others? A. The identification section B. The job specification section C. The general summary section D. The essential job functions section

The general summary section

Which of the following statements is true of employee turnover? A. Organizations have little to no control over involuntary turnover B. Job dissatisfaction is a common cause of involuntary turnover C. The turnover of poorly performing individuals is considered functional D. Functional turnover occurs when key individuals of an organization leave

The turnover of poorly performing individuals is considered functional

Which of the following statements is true of self directed teams? A. They are formed exclusively to connect individuals who are separated geographically B. They are temporary entities that are rarely use the internal decision making processes of an organization C. They are composed of individuals who are assigned a cluster of tasks, duties, and responsibilities to be accomplished D. They are formed exclusively to address specific problems and improve work processes

They are composed of individuals who are assigned a cluster of tasks, duties, and responsibilities to be accomplished

Which of the following statements is true of special purpose teams? A. They are formed to address specific problems, improve work process, and enhance the overall quality of products and services B. They are formed exclusively to connect individuals who are separated geographically C. They are permanent teams that fit the underlying culture of an organization D. They become entities that use regular internal decision making process of an organization

They are formed to address specific problems, improve work process, and enhance the overall quality of products and services

Which of the following statements is true of internet job boards? A. Individuals recruited through internet job boards are mandated by law to pay a service charge to their respective job boards B. The performance levels of applicants hired through internet job boards are lower than the performance levels of applicants hired through traditional recruitment methods C. They enabled job Seekers to submit resumes to many employers simultaneously D. Much of the information provided by employers on internet job boards is intended to mislead competitors

They enabled job Seekers to submit resumes to many employers simultaneously

Which of the following is most likely a reason employers perform a thorough background check of all applicants? A. To comply with the Immigration and Naturalization Act B. To protect the organization against charges of negligent hiring C. To prevent discrimination against protected classes D. To avoid resume frauds

To protect the organization against charges of negligent hiring

Voltra Inc. is planning to fill a number of openings for entry-level professionals. The selection process is quite extensive and includes several levels of individual interviews, panel interviews, psychological tests, and general ability tests. Much of the interview time is spent on understanding the applicants' philosophy of life and work. Given this information, which of the following statements is most likely true of Voltra? A. Voltra wants to check the applicants credit histories B. Voltra is using polygraphs for pre-employment screening purposes C. Voltra is concerned about person/organization fit D. Voltra wants to prevent negligent hiring lawsuits

Voltra is concerned about person/organization fit

Sanjay, the new HR Manager at Charlemagne Tools Inc., examines the application form that the company has been using for the last two years. According to the guidelines set by the Equal Employment Opportunity Commission and various court decisions, which of the following is an illegal question on the application form? a.Can you perform the duties of the job with reasonable accommodation? b.What is your main area of work expertise? c.Whom should we contact in case of emergency? d.Will you be able to relocate for the job?

Whom should we contact in case of emergency?

A typing test is an example of a _____ test. A. Physical Ability B. Work Sample C. Systematic D. Psychological

Work Sample

A new casino wants to hire about 1,000 employees for its new resort. Applicants are asked to complete an online questionnaire that will later be analyzed using computer software. Only those applicants who have previously worked in hotels and casinos will be considered eligible for the next step in the hiring process. This best exemplifies _____. a.job specialization b.employee outplacement c.a pre-employment screening process d.a compensatory approach to selection

a pre-employment screening process

Which of the following is an example of an external source of recruitment? A. a software engineer refers his friend for a job position in his company B. a veterinarian selects one of her interns as her assistant C. a salon moves from Boston to New York and employs a new cashier through internet recruitment D. an assistant librarian is short listed for the post of head librarian in the same Library

a salon moves from Boston to New York and employs a new cashier through internet recruitment

Which of the following organizations is most likely to benefit from external sources of recruitment? A. an organization that emphasizes reducing recruitment costs B. an organization that emphasizes promotion and career development employees C. an organization that faces rapidly changing competitive environments and conditions D. an organization that focuses on reducing recruitment time and resources

an organization that faces rapidly changing competitive environments and conditions

Which of the following is an advantage of using technology and recruiting? A. Technology enhanced recruiting methods such as web postings need not be updated regularly B. applicants can respond quickly to job posting by sending electronic responses C. employees receive less applications when recruiting online then when recruiting through traditional methods D. technology enhancer recruiting methods identify passive job Seekers and thus saves times for HR staff members

applicants can respond quickly to job posting by sending electronic responses

Mario, a recent college graduate, applied for a job with a firm that provides security to high-profile individuals. During the selection process, he was given a test for visual memory. Tests such as these are best classified as: a.formative tests. b.psychomotor ability tests. c.cognitive ability tests. d.work sample tests.

cognitive ability tests

Which of the following is a feature of job posting? A. it reduces a threat of organizational and breeding because the posting crosses divisional and departmental boundaries in search for new Talent B. it significantly hinders an employee's chances of promoting within an organization C. it is a reliable source of external recruitment D. it gives existing employees the first chance at job openings before external candidates are considered

it gives existing employees the first chance at job openings before external candidates are considered

Compared to internal recruiting, an advantage of external recruiting is that: A. recruited employees require lesser orientation efforts B. it has the potential to generate larger applicant pools C. it takes less time and resources D. external hires tend to perform better than internal hires

it has the potential to generate larger applicant pools

Which of the following is a feature of Internet recruiting? A. it requires the entire selection process to be conducted virtually B. it cannot be used to Target specific audiences C. it makes recruiting local talent difficult for employees D. it requires employees to track applicants and file EEO reports

it requires employees to track applicants and file EEO reports

Train Tax, a tax preparation company, has identified that the total cost of its employee benefits contributes to 30 percent of the company's expenses. Which of the following should be incorporated by Train Tax to reduce its cost associated with employee benefits? A. It should adopt job posting systems B. it should employ temporary workers C. it should recruit retired employees on a permanent basis D. it should partner with employment agencies to recruit core workers

it should employ temporary workers

Placement of people in an organization can be seen primarily as a(n) _____. a.matching process b.operating management responsibility c.public relations activity d.marketing tool

matching process

The HR Manager at Fresh Foods instructs his subordinates to make a list of all employees who have completed about one year in the firm. He wants his subordinates to collect the test scores obtained by these employees when they applied for the job and compare these scores to their job performance over the past year. In this scenario, the HR Manager most likely wants to conduct a(n) _____. a.concurrent validity test b.face validity test c.internal validity test d.predictive validity test

predictive validity test

A _____ typically hires the staff on an employer and rights paychecks, pays taxes, prepares and implements HR policies, keeps all the required HR records for the employer, and bears legal liability for a fee A. seed investor B. Employment Agency C. professional employer organization D. payroll vendor

professional employer organization

Which of the following recruitment options is most likely to Target applicants specifically interested in the job field and reduce the number of less qualified applicants? A. internet job boards B. professional/career websites C. job fairs D. social media and networking

professional/career websites

Ability, intelligence, and conscientiousness are _____. a.predictors of selection criteria b.elements of job performance c.contract clauses d.selection criteria

selection criteria

Patricia was placed at Oliver & Co. through a temporary service firm for two months. Because of her outstanding performance, Oliver & Co. wants to hire Patricia for a full-time position. Given this scenario, which of the following statements is most likely to be true? A. Patricia can claim stock option compensation from Oliver and Company on joining The Firm permanently B. Oliver and Company will not be liable for Patricia safety even after hiring her permanently because of the previously signed employee leasing agreement C. Patricia's wages will reduce by about 5% D. the temporary service from can Bill a placement charge to Oliver and Company

the temporary service from can Bill a placement charge to Oliver and Company

Greta is the new HR Manager of a small company. The previous HR Manager kept every document he had access to in the past 10 years of his job at the firm, but Greta is determined to clear out the unnecessary documents. In the context of Equal Employment Opportunity Commission (EEOC) requirements, Greta should keep all applications and hiring-related documents and records for _____ before they can be discarded. a.three years b.five years c.seven years d.one year

three years