management 320 chapter 1

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

What are primary skills that companies seek in top managers? (Select all that apply.)

A high level of energy The ability to communicate The ability to motivate and engage others

Which of these individuals is an example of a top manager?

Aisha is the CEO of a furniture manufacturing facility.

A learned predisposition toward a given object is called a(n) _____.

Attitude

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

Experiencing a sense of accomplishment

What are two potential rewards of being an exceptional manager? (Choose all that apply.)

Fringe benefits, such as a large office or stock options The ability to earn more than most workers

Which three racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.

Hispanics Asians African Americans

Which two descriptions accurately characterize artificial intelligence (AI) in the workplace?

It includes using computer systems to mimic human reasoning. It can be applied both to blue-collar and white-collar skills.

Which managerial roles were identified by Mintzberg as interpersonal roles? (Check all that apply.)

Liaison Leader Figurehead

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class at the community college so she can apply for a new role at work

Geoff is a sales representative for a magazine distribution company. His sales have been down the past two months but he has analyzed his customer base and come up with a new approach for making sales. He is hopeful that he will be more successful this month. Geoff is demonstrating _____.

Resilience

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

Sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

Sustainability

Which of the following are keys to managing your career readiness successfully? (Select all that apply.)

Taking responsibility over managing your career Personal reflection, motivation, commitment, and experimentation Following a process

What did Mintzberg observe about work behavior in the managers he studied?

They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.

Russ is the project manager of a multinational team with members in Ireland, Malaysia, and the United States. Once a week, the team meets using video and audio links on their computers so that they can see, hear and talk with one another. What technology does this BEST describe?

Videoconferencing

Which of the following represents an ethical challenge?

Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.

Which of these organizations is considered for-profit?

a retail clothing store

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

The assembly line at the ice cream production facility used to have 20 workers. It now has 10 employees and 10 robots to do the job. The robots are an example of ______.

automation

Stores of data so vast that conventional database management systems cannot handle them are known as

big data

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____.

career readiness

Storing software and data on gigantic collections of computers located away from a company's principal site is referred to as _____.

cloud computing

At the hospital where Micah works, a new information system was implemented that allows a nurse to see what labs have been completed and patient history. This system is also accessible to the billing department, pharmacy, and primary care doctor and helps all employees work better together. This is an example of _____.

collaborative computing

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

controlling

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic?

database

Computerized collections of interrelated files for assembling large quantities of information are called ______

databases

Middle managers are said to have "high-touch" jobs because they _____.

deal directly with people

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficency

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

false

An organization that wishes to achieve a competitive advantage through innovation should ______.

find creative ways to deliver new or improved goods and services

A ______ organization's purpose is to make money by offering products or services.

for-profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager

Meaningfulness is associated with _____ rather than _____.

giving;taking

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globailazation

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalazation

The advent of cloud computing has made it possible for employees to

have access to company data from anywhere with an Internet connection.

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Knowledge management involves implementing systems and practices in order to

increase the sharing of information.

Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating?

informational

Organizations must be careful not to become complacent, particularly when their competitors are coming up with creative ideas. This highlights the importance of ______ in achieving competitive advantage."

innovation

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing

In the interview, Henri was asked if he was familiar with coding, to which he replied, "Yes, I am. I have taken three coding classes during my studies at Iowa State University." The interviewer was asking about which aspect of career readiness?

knowledge

When Corinne asked why she didn't get the job, the manager replied, "I needed someone who understood basic accounting practices and you do not." Which aspect of career readiness for this job did the manager feel Corinne was lacking?

knowledge

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"

leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company.

managment

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

As the regional sales manager of a pet food distribution company, Anjala implements plans designed by upper management and coordinates the activities of lower-level sales managers. Anjala is an example of a ______ manager.

middle

According to Mintzberg, what are the informational roles of a manager?

monitor, spokesperson, Disseminator

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

proactive

Which of the following are management activities?

pursing organizational goals controlling the organization's resources integrating the work of people

Country Fresh Ice Cream Shoppe has several competitors in the area. To have a competitive advantage, the company only uses fresh fruit delivered daily to make its sundaes and other ice cream treats -- the other ice cream stores in town use frozen fruit in their products. What is the company focusing on to have a competitive advantage?

quality

Lisette told the management team that one way for the company to maintain a competitive advantage was to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of gaining a competitive advantage is Lisette focusing on?

quality

The ability of an employee to bounce back from adversity and sustain him or herself when faced with a challenge is called _____.

resilience

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

Elizabeth is an accountant for a large company and works out of her house. She uses e-mail, videoconferencing, and other technologies to communicate with her co-workers at the office. Someone who works from home using these technologies is said to

telecommute

When employees work from home or remote locations by using a variety of information technologies, they are ______

telecommuting

What issue does the advent of Big Data raise for governments and businesses?

the protection of users' privacy

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

top

For which level of management are conceptual skills particularly important?

top managers

True or false: Taking ownership of a work project is an example of an attitude.

true

The New York and Chicago offices of Jenna's company have weekly meetings. Rather than flying to the respective offices, the employees use _____, which allows them to see, hear, and talk with each other over the computer.

veidoconferencing

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal;written

What is at the center of developing your career readiness and is necessary to achieve all of the steps?

willingness

According to the study cited in the text, what are the three largest gaps in career readiness employers see in college students applying for employment?

written communication organizing/evaluating information critical/analytical thinking