management

A company must operate in more than two countries around the world to be considered a global organization.

False

Effectively managing diversity and inclusion is an important organizational resource that can improve effectiveness, but it doesn't contribute to an organization's competitive advantage.

False

The need for affiliation is the extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.

False

An open system uses resources from its external environment and converts them into goods and services.

True

At the end of the 19th century, after the industrial revolution, managers found that they not only had to adjust to new technologies in the workplace but also to the social problems that accompanied them.

True

Emmett is comfortable with the decision he made at work and would have no problem with people reading about it on the front page of a morning paper. This indicates that he is following the practical rule of ethics.

True

Overt discrimination by a manager, such as the use of gender slurs, violates the principle of distributive justice.

True

The building blocks of competitive advantage are efficiency, quality, innovation, and responsiveness to customers.

True

When Jakob was promoted to supervise his fellow workers on a production line, he treated them with respect. His coworkers liked working for "one of their own," and their performance improved. This demonstrates the Hawthorne effect.

True

While women have substantial participation rates in the U.S. workforce, the gender wage gap and underrepresentation on company boards are continuing issues.

True

_______ is a person's confidence and faith in another person's goodwill.

Trust

What tends to happen in countries where organizations are highly socially responsible?

Unemployment is low.

Following an oil spill in the Gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a

disturbance handler.

Tanya is a manager who has the ability to understand and gauge the moods and feelings of her employees with little difficulty. Tanya displays high

emotional intelligence.

Emmanuel and his human resources team have adapted several existing company policies. Because he is unsure if all these policies can be implemented on ethical grounds, his team would best approach a(n) _______ to resolve the matter.

ethics ombudsperson

Bill's company's CEO recently held a companywide meeting where he shared specific diversity goals and expectations for how individuals should support his goals. The CEO was performing a(n) _______ role in managing diversity.

figurehead

Norms are

informal codes of conduct among employees in a particular company.

Mintzberg's roles of monitor, disseminator, and spokesperson are all related to which managerial responsibility?

informational

A company that has a high level of efficiency and effectiveness is most likely to produce a

quality product customers want and at a price they can afford.

Maurice and Barry work in an electronics store and are the only two African American employees. The store manager is authorized to randomly inspect employee lockers as part of store security protocols; however, he routinely chooses Maurice's and Barry's lockers to search. The manager also frequently spot-checks Maurice and Barry's timecards while not doing so for other employees. The manager's behavior exhibits

race schema

Emily is a programmer for ABC Company who is able to work from her home. Emily is considered a(n) ______ worker.

remote

The most potentially threatening force that managers must deal with in the task environment is

rivalry between competitors.

Michel's company's IT department sent an email to all employees explaining how employees must secure their computers when they leave their offices. Employees would most likely consider these instructions

rules.

Job _______ is the collection of feelings and beliefs that managers have about their current jobs.

satisfaction

People with an internal locus of contro

see their own actions and behaviors as being major and decisive determinants of important outcomes.

Organizational _______ is the process by which newcomers internalize an organization's values and norms and behave in accordance with them.

socialization

Jose is an employee of Carling company. Based only on this information, you know he must be a(n)

stakeholder.

Hiroshi wants his employees to have stronger common bonds. You would advise him to use a rite of integration by

encouraging his employees to get together socially, perhaps arranging a group outing to a concert.

The practical rule of ethical decision making

ensures that managers will take into account the interests of all the stakeholders.

Managers increase coordination among functions and divisions by

establishing liaison roles.

The salience effect is the tendency to

focus attention on individuals who are conspicuously different from others in a group.

Organizational performance can be hindered when managers

focus on only one performance standard instead of many different standards.

Employees in an organization meet every June with their direct managers to receive performance appraisal and feedback information and learn of their respective pay raises prior to the July 1st start of a new fiscal year. This reflects a(n) _______ appraisal process.

formal

In the context of management, rules refer to

formal written instructions that specify actions to be taken under different circumstances.

In an organization, rules are

formal, written instructions to achieve specific goals.

After many years of distributing his leather goods through a large chain of department stores, Dominic, a designer, decides to open a boutique to exclusively sell his leather goods directly to consumers. Dominic is following a(n) _______ strategy.

forward vertical integration

Celia is part of the team responsible for providing human resource planning and services for the rest of the company. Her team would be considered _______ managers.

functional-level

When evaluating performance based on a revenue budget approach, on what would you advise managers to focus?

how well the organization generates earnings from goods and services sold

The outcome of the control process is the ability to

measure performance accurately and regulate organizational efficiency and effectiveness.

School attendance records in the context of a control process are an example of

measuring actual performance.

Proscriptions against murder, theft, and adultery are _______ that are central to the functioning of society.

mores

Before creating training and development programs, managers should perform a _______ to determine which employees require training or development and what type of skills or knowledge they should acquire.

needs assessment

In a stage-gate development funnel model,

new product ideas are encouraged at stage 1.

Liam has been working for a manufacturing company for the last ten years as a general maintenance worker. His job often requires heavy-duty work. Liam recently told his supervisor that he has back problems, and shortly thereafter his supervisor moved him to a light-duty maintenance job. This is an example of steps taken in support of the

Americans with Disability Act of 1990.

MBO starts when top managers

Establish organizational objectives

A comprehensive system of rules and SOPs encourages employees to think for themselves.

False

A mobile phone manufacturer redesigning a phone to improve ergonomics and enhance styling is an example of quantum product innovation.

False

Decision making in response to threats occurs only when organizational performance adversely affects events inside the organization.

False

Escalating commitment is the tendency of decision makers to overestimate their ability to control activities and events.

False

In a highly programmed work environment, it is more challenging for managers to measure outputs or behavior.

False

Increasing the number and variety of tasks in a given job is likely to increase the degree to which employees behave mechanically.

False

Inputs from an organization's members are sufficient for successful product development.

False

Laws are fixed principles, but ethics are not.

False

Margot always takes her time, considering all available information before making a decision. Margot is an intuitive decision maker.

False

Marshalls, Inc. is committed to attracting a diverse workforce and finds that a mentoring program is a stumbling block to attracting diverse employees.

False

Ten of 123 Corporation's employees met to brainstorm how to make the company run more smoothly. As each employee threw out an idea, the rest of the group would critique it, holding to the correct way to brainstorm.

False

The planning process is complete when appropriate business and corporate strategies are selected that allow an organization to attain its mission and goals.

False

Trait appraisals have the advantage over behavioral appraisals in giving employees clear information about what they are doing right and wrong and how they can improve their performance.

False

Which statement explains how the task environment differs from the general environment?

Forces in the task environment have a more immediate and direct effect on managers than forces in the general environment.

_______ is often utilized for employee development but not for training.

Formal education

Stefan has been tasked with deciding how best to improve his company's manufacturing process. Why should Stefan assemble a team and approach the decision as a group rather than going it alone?

He will be able to draw on the combined skills, competencies, and accumulated knowledge of group members to make the best decision.

As the leader of a company, you want to see your company reach a higher level of sales performance. According to the Lewin's force-field theory, what must you do?

Increase the forces for change and reduce resistance to change.

If you were an architect and spent your days working on design programs on the computer, you would be using your technical skills.

Question options: True

They are both a set of forces and conditions that operate beyond an organization's boundaries.

The standard of living will fall.

_______ refers to a series of functional activities needed to transform inputs into valuable finished goods or services.

Value chain

An example of a company's standard operating procedure is

a compulsory practice of employees cleaning their work areas at the end of each day.

Hofstede's model defined societies with high power distance as having

a large gap between rich and poor.

An example of task significance would be

a worker feeling her job is meaningful because it makes the efforts of the entire team more efficient.

The _______ approach to social responsibility is most likely to be taken by a typical large U.S. company.

accommodative

To measure how well the managers of an equipment rental service are converting the company's assets into value, _______ ratios would be used.

activity

To monitor financial performance, a(n) _______ ratio is used to assess cost of goods sold relative to inventory levels.

activity

A(n) _______ culture promotes entrepreneurship, empowers employees to make decisions, and motivates them to succeed.

adaptive

Task _______ is the degree to which programmed solutions are available to people or functions to solve the problems they encounter.

analyzability

Relative to labor unions in the 1950s, U.S. workers today

are more likely to strike.

The _______ framework is the model developed to explain the role that the founders' personal characteristics play in determining organizational culture.

attraction-selection-attrition

When an organization is centralized,

authority is concentrated at the top of the managerial hierarchy.

Millibytes, Inc. implements an organic structure, which means that at Millibytes,

authority is decentralized to middle and first-line managers.

An organization requires all job applicants to provide details such as their name, age, educational qualifications, and previous work experience. What selection process tool is being used?

background information

Because Nadia wants to decrease the costs of her business, she uses _______ by choosing to buy inputs in bulk and manufacture products in large quantities.

economies of scale

Colin, a regional sales manager for a pharmaceutical company, scheduled a critical meeting for all the sales reps in the region. After setting the date and time for the meeting, Jacob learned the date was a religious holiday for members of a certain faith. Jacob should change the meeting date in order to

effectively manage diversity.

A hurricane was approaching Miami, and although there was no evacuation order, the president of a local company decided to close the business and send his employees home. This is an example of a(n) _______ decision.

nonprogrammed

The manager of the Dairy Barn must decide whether to introduce a new frozen dessert that has not been previously sold. What type of decision would this represent?

nonprogrammed

A sales manager working for a wireless company evaluates each one of his sales staff solely on the number of products sold by each member in one month and not by the method used to make the sales. This is an example of a(n) _______ appraisal.

objective

Managers at Carpets and Flooring prevented employees from selling the company shares in their pension funds while the managers sold millions of dollars' worth of their own Carpets and Flooring stock. This illustrates the _______ approach to social responsibility.

obstructionist

Pasha works for a manufacturing company in a small town. He reports to his manager that the company is not fulfilling its commitment to the community to reduce pollutants. His manager tells him to ignore the issue and not tell anyone. This is an example of a(n) _______ approach to social responsibility.

obstructionist

As a regional manager, Maria's performance is evaluated on the difference between her region's sales revenues and the cost of making the goods and services sold. Maria is being evaluated using a(n) _______ budget approach.

profit

Caryn, an administrator of a day-care program, monitors child enrollment and hires additional caregivers as needed to maintain the legal ratios required for each age group. This is an example of a(n) _______ decision.

programmed

Eleanor is responsible for monitoring the office supply closet and places an order when any item reaches a minimal level. What type of decision does this represent?

programmed decision

Six Sigma shares with TQM its focus on improving value chain processes to increase

quality

A restaurant manager routinely measures the number of customer complaints and how often customers leave negative reviews on its social media page. These controls help the restaurant improve its

quality.

Which of Teece's managerial activities would a company embrace if it wanted to use company resources to capture value for the organization from previously determined opportunities?

seizing

Teece uses the term _______ to describe a company's ability to identify and assess opportunities outside the company.

sensing

_______ watch the company and its managers closely to ensure that management is working diligently to increase the company's profitability.

shareholders

Due to the complexity and severe consequences of mistakes, air traffic controllers are required to undergo training in an artificial setting that closely mimics actual airport traffic conditions. This type of training is called

simulation.

During an interview, Dion is asked how he might respond in a meeting where two peers are at odds over how to solve a product issue. This is considered a(n) _______ interview question.

situational

Attraction-selection-attrition (ASA) processes are MOST evident in

small firms.

Most often, innovation in organizations takes place in

small groups or teams.

Surrey Store gets its products directly from the manufacturer and sells them to consumers. In this case, the manufacturer is a

supplier.

Capable managers who repeatedly make the same mistakes that lead to poor decisions are making

systematic errors.

According to the SWOT analysis, an opportunity for a company would be the ability to

take over a bankrupt competitor.

Controlling is the managerial task that involves

taking any corrective actions needed to maintain or improve performance.

A state of inertia occurs when

the forces for change and the resistance to change are evenly balanced.

Societies with low power distance have been defined by Hofstede as those in which

the government uses taxation and social welfare programs to reduce inequality.

The more complicated the technology that an organization uses,

the greater the need for a flexible structure.

Toy Truck operates in a task environment with a low barrier to entry; therefore,

the task environment is easy to enter.

Which employee best exhibits organizational citizenship behavior?

Ciara: a hardworking employee who is willing to work overtime for her company if a project necessitates it

_______ is a corporate-level strategy that emphasizes reinvesting a company's profits in strengthening its competitive position in its current industry.

Concentration on a single industry

Jim has been employed at Fortis Services for nearly 15 years in the same job. He has been offered promotions, but he likes what he does. Which statement would imply that Jim is low on openness to experience?

Jim is not open to a wide range of stimuli.

Why can hiring people through the attraction-selection-attrition (ASA) framework be disadvantageous?

Like-minded employees may be resistant to change.

_______ are the stakeholder group with the most responsibility for deciding the goals of the organization.

Managers

_______ is the tendency to experience negative emotions and moods.

Negative affectivity

_______ is the movement of an organization away from its present state toward some preferred future state to increase its efficiency and effectiveness.

Organizational change

Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing?

Organizing

_______ forces are outcomes of the changes in the laws and regulations of a society.

Political and legal

Kylie is the only woman in her work group and Justin frequently consults her on how women might respond to new product ideas. Kylie appreciates having her inputs deemed important, but also feels Justin expects that her inputs alone will ensure the product fully satisfies the needs of female customers. Justin is influenced by _______ in his interactions with Kylie.

Question options: the salience effect

Rashid has chosen not to advocate for dual command at his company because it

Rashid has chosen not to advocate for dual command at his company because it

Yin observes that several of his employees have valuable creative talent. What could Yin do to promote individual creativity?

Reward employees who come up with creative ideas.

Marta realizes that her values differ significantly from some of her younger employees. What should Marta do to understand them better? Question options:

Seek out others' points of view and perspectives.

_______ is the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.

Selection

_______ is an approach that creates teams of expert change agents known as "green belts and black belts" to take control of problem finding, problem solving, and training other employees in implementing solutions.

Six Sigma

_______ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.

Socioeconomic

_______ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

Technical

_______ forces are outcomes of changes in the skills and equipment managers use to design, produce, or distribute goods and services.

Technological

Employees at Southwest Airlines have highly flexible job descriptions that enable them to chip in and help where needed. Employees are encouraged to help solve problems where they see them. Thus, it's not uncommon to see a Southwest manager helping move passenger luggage into aircraft or check in passengers at a gate. This demonstrates the concepts in

Theory Y.

Which statement explains how the task environment is similar to the general environment?

They are both a set of forces and conditions that operate beyond an organization's boundaries.

What is a potential downside of using a bureaucratic approach to control behavior?

Too many rules can stop employees from thinking for themselves.

As the hierarchy of an organization becomes taller, the organization may become less flexible.

True

Determining the best choice for organizational structure relies in part on the characteristics of an organization's human resources.

True

One important part of an organization's architecture is a human resource management system that ensures efficient and effective management of employees.

True

To lower costs, the divisional head of an organization decides to set up the division's technical support center in another country. This is an example of a business-level strategy.

True

To increase the degree of responsibility workers have over their jobs, managers should

allow workers to monitor and measure their own performance.

An example of a norm is

an informal code of conduct recommending that employees help each other if time permit

The balanced scorecard provides a balanced view of a company's performance based on financial measures, customer service, internal control processes, and

an organization's potential for growth.

The use of routine technology is

best suited for organizations that encounter limited new or unexpected situations.

It is the responsibility of the _______ to determine if a CEO has the experience and integrity needed to head a company and be entrusted with the capital and wealth of the organization.

board of directors

When managers and union representatives work together to resolve conflicts associated with working conditions, hours, wages, and job security, they are participating in

collective bargaining.

As the only store to design and sell curtains in the suburb of Oakland, the merchandise sold by Décor and More tends to be overpriced. Noticing this, The Curtain Corner set up a showroom in the same suburb, reasoning that with lower prices, it would be able to attract more customers. The Curtain Corner is Décor and More's

competitor.

Sanjay is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. This demonstrates _______ skill.

conceptual

In the DiSC inventory, a person's behavioral style may be described in terms of

conscientiousness.

Pinnacle Financial Services managers meet annually to create a list of potential future complications and plan how to respond to each possibility. Pinnacle is practicing _______ planning.

contingency

A _______ is a written agreement that details project factors such as responsibilities, resources, budgets, timelines, and development milestones.

contract book

A car parts company decides to discontinue the production of its lowest-selling products and instead focuses on its areas of expertise. The company innovated a new automobile product with unique value. This is an example of using its

core competency.

In a small developing country, the percentage of the population switching to cellular technology in recent years has been rapidly increasing. A multinational telecommunication services company decides to take advantage of this change by installing network infrastructure and establishing a sales presence in that country. This is an example of a _______ strategy.

corporate-level

Northeast Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture. This company engages in _______ production.

crafts

Organizational _______ is the shared set of beliefs, expectations, values, and norms that influence how members of an organization relate to one another and cooperate to achieve organizational goals.

culture

Employees at Pinnacle share the belief that every product defect is the responsibility of the entire organization to resolve, regardless of which team may have caused the defect. This shared belief is an aspect of Pinnacle's organizational

culture.

You are a CEO who wants to determine whether the company has sufficient resources available to address loan and interest payments that are due to some short-term creditors. Which measure would you find most useful?

current ratio

Tristan conducts service and installation visits for a cable company. He uses an online system to access a client's history and updates the system with results from all interactions. This is an example of using _______ to be responsive and build loyalty.

customer relationship management

Justin has a personal library with over 5,000 novels, most of them bought from Barnes and Noble. He is an example of a Barnes and Noble

customer.

The _______ stakeholder group is often considered to be the most critical.

customers

Managers at a well-known company sold their stock in advance of other shareholders because they knew that their company's performance was about to fall. This demonstrates the _______ approach to social responsibility.

defensive

Prior to defining an organization's missions and goals, managers must

define its business.

What HRM activity would a manager perform to define staffing needs to meet future production goals?

demand forecasting

A decline in the number of young people joining the workforce and an increase in the number of active employees who are postponing retirement are examples of _______ forces affecting the workforce.

demographic

To realize improvements in ease of production, a company should

design products with fewer component parts.

To prepare organization managers for new responsibilities or challenges, an organization should focus on _______ activities.

development

Jared, a regional manager for a pet supply chain, is responsible for keeping his employees updated on changes in diversity policies. Jared plays the role of a _______ in managing diversity.

disseminator

Benito's company operates phone systems in many foreign countries. It has a zero-tolerance policy for paying any incentives or kickbacks to local politicians to smooth the way for necessary building permits. This policy is an example of organizational

ethics

The _______ has organization-wide authority. Hence, organization members in any department can communicate instances of unethical behavior by their managers or coworkers without fear of retribution.

ethics ombudsperson

To achieve compliance with a new industry standard, a company develops a five-year plan in which goals are set for each year with incremental organizational changes focusing on one area of the new standard. This is an example of

evolutionary change.

A restaurant uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of _______ control.

feedback

The _______ input resources required to produce a given volume of output are, the _______ efficiency of the operating system will be.

fewer; higher

According to Henri Fayol, an effective plan should have the qualities of unity, continuity, accuracy, and

flexibility.

The management team of an automobile company's luxury division decides to release a new model a month ahead of the planned date and notifies all departments associated with the division. The departmental managers must alter their _______ plans to accommodate the earlier release.

functional-level

To speed product development and promote innovation, managers should avoid

funding too many project ideas at one time.

Freelance Services Co. has offices in different locations around the country. Each office is self-contained and caters to the needs of the specific region in which it is located. This is an example of a _______ structure.

geographic

A(n) _______ strategy is selling the same standardized product and using the same basic marketing approach in each national market.

global

When encouraging creativity via the nominal group technique,

group members write down their ideas before sharing them with the group.

Steve is part of a production team that has researched and chosen a new manufacturing process to improve product quality. He has discovered data that disputes some of the claims of the production team but decides to ignore the information and support the team's original decision. Steve is being adversely influenced by

groupthink.

Members of a self-managed team often

have some responsibility for hiring, ordering materials, and managing schedules.

Jolene's office cubicle is next to a colleague who has a provocative calendar hanging on the wall and can be frequently overheard telling vulgar jokes. The colleague's behavior is an example of

hostile work environment sexual harassment.

Beto, who supervises 12 people in his department, recently met with his superiors to discuss his performance as a supervisor in controlling the behavior of his direct reports. Getting this feedback will help Beto develop his _______ skills.

human

There is constant, fierce competition between telecommunication companies due to the continuous advances in mobile technology and a wide range of customer tastes. This is called

hypercompetition

Miranda suggests to her company that they should introduce self-managed teams in order to

increase workforce efficiency.

A headphone manufacturer uses advancements in technology to continually improve the sound quality of its products. This is an example of

incremental product innovation.

Every few months, a farm-to-table bistro increases the variety of its menu by taking advantage of new and novel produce offered by local farmers. This is an example of

incremental product innovation.

When faced with an ethical dilemma as a manager, Sanjay tries to reflect on his upbringing to decide between right and wrong. Sanjay is reflecting on _______ ethics.

individual

A large, multidomestic organization recently adopted a geographic structure, with numerous divisions. What mechanism would best increase communication and coordination between divisions in this complex structure?

integrating roles

Cheng is a district manager for a health insurance company. Recent reports indicated that Cheng's district was not performing as well as other districts in his region. Cheng thinks he has been a poor leader and blames himself for the decline in performance in his district. Cheng's view of the situation is an example of

internal locus of control.

Clarisse's manager asked her to take the lead on learning a new software program. He empowered her to engage the necessary team members and develop a proposal on how it could be leveraged. This is an example of

job enrichment.

A _______ is a type of strategic alliance characterized by the creation of a new organization where ownership is shared by two or more companies.

joint venture

The 2019 Conference Board's annual survey of employee satisfaction found that more than half of U.S. workers indicated they were satisfied with their jobs. This is mostly due to

low layoff rates.

A technology company decides to redesign key aspects of its products to better leverage the same components and reduce manufacturing overheads. These savings will then facilitate price reductions. What strategy is the company pursuing?

low-cost

Dorcal, Inc. manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

low-quality product that customers do not want.

Brand _______ refers to customers' preference for the products of organizations currently in the task environment.

loyalty

When pursuing both a low-cost and differentiation strategy,

managers are likely to get stuck in the middle.

In the classical model of decision making, it is assumed that

managers have access to all the information they need.

A(n) _______ focuses on the evaluation of traits, behaviors, and results.

performance appraisal

Firefighters take a _______ test, meaning they perform job-specific tasks such as running up and down stairs, dragging weight, and climbing a wall.

physical ability

Due to changing _______ forces, Constantine's oil company benefited greatly from decreased regulation of his industry.

political and legal

When discussing solutions for increasing profitability of a new product, Dale raises a concern that one of the alternatives may negatively impact sales for other products. Dale's concern demonstrates a focus on the _______ of the alternative.

practicality

For an organization to obtain a competitive advantage through superior innovation, it should

produce products with technologies that have not been used previously.

The utilitarian rule states that an ethical decision is one that

produces the greatest good for the greatest number of people.

An automobile assembly line is arranged in a _______ layout, with a fixed sequence of workstations adding specific components until the full vehicle is assembled.

product

The first step in the managerial decision-making process is to

recognize the need for a decision.

NAFTA is an example of a

regional free-trade agreement.

A job applicant is interviewed multiple times by different interviewers. In each case, the interviewers drew similar conclusions about the applicant. This interview process has high

reliability.

When deciding on schedules, the construction manager takes into account probabilities related to delays in materials or the potential for bad weather that could impact progress. The manager is accounting for

risk.

ANC Inc. operates with planning horizons greater than five years. However, it is difficult to predict competitive conditions five years in the future, so the top managers implement a plan that involves regular reviews and updates in all levels of the company. The plan enables the company to respond quickly and to make adjustments as necessary. This is an example of a(n) _______ plan.

rolling

Managers use _______ to analyze how to respond effectively to multiple forecasts of future conditions.

scenario planning

While home from college one summer, Jerome rallied his friends to make and deliver sandwiches to homeless individuals in their town. The one-time effort was so well-received, Jerome worked to solicit cash and grocery donations from local businesses so that the following summer his group was able to make deliveries weekly. Jerome could be considered a(n)

social entrepreneur.

Ming believes that Lucas is more responsible and capable than Clive because Lucas is from the management team, whereas Clive is the company's maintenance supervisor. This is an example of implicit bias based on

social status.

Noreen is a member of an egalitarian culture, one in which few distinctions are made between individuals and groups. Her culture is low on

social stratification.

According to Henri Fayol, initiative refers to

the ability to act on one's own without direction from a superior.

In order to effectively manage the company's value chain,

the marketing function should focus on customer needs rather than the type of products.

Organizations can have a strong organizational culture when

the organizational commitment is strong.

Steve Jobs recognized that consumers wanted a smaller mp3 player than they could buy at the time, so Apple developed the iPod. This demonstrates Teece's

theory of dynamic capabilities.

The essential problem when solving moral dilemmas is

there are no absolute or indisputable rules or principles to decide whether an action is ethical.

During a SWOT analysis, Sweet Treats identifies a growing number of local businesses now offering bakery items to customers. This finding would be characterized as a(n)

threat

Rhea's company sets specific goals for product features and reliability, offers incentives for achieving goals, and regularly solicits employee feedback on the causes of customer issues. These activities are part of a _______ system.

total quality management

A manager attempting to select an employment test that will most accurately assess the applicant's likely performance on the job is primarily concerned with the_______ of the test.

validity

Pursuing international expansion through _______ exhibits the most risk and is the most expensive due to the high level of foreign investment required.

wholly owned foreign subsidiaries

_______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources.

Authority

_______ is the measure of how productively an organization uses its resources to achieve a goal.

Efficiency

Yoko is defining her company's performance evaluation process. Which process requirement would help her organization most effectively evaluate employees?

Ensure that performance standards are not vague

_______ values signify what an organization and its employees are trying to accomplish.

Terminal

Siena, an employee of Scarlet Stone Inc., is extremely ambitious and insists on working on important projects by herself. According to McClelland, she has a high need for

achievement.

A company asked its managers to focus their efforts on improving the quality of one of its products. The new product is more advanced than those of its competitors, and customers are willing to pay more for the higher quality. By _______, this company outperformed its competitors by producing a product more efficiently and effectively than they did.

building a competitive advantage

Alison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether it is meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

controlling

One way to improve productivity is by _______, which gives employees the range of skills they need to perform different tasks.

cross-training

A large airline appointed an engineer to be the link between the company's research and development department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by the airline is in the role of a

liaison.

Which type of commitment to social responsibility is characterized by low levels of socially responsible behavior?

obstructionist

Ricardo was tasked with filling the position of accountant for his company. He interviewed 16 people, but of the 8 he called back for second interviews, 7 were men. Ricardo realized that he was acting out his thoughts about _______, thinking men were better with numbers than women.

stereotypes

All decisions and actions of managers are based on their

subjective perceptions.

Value systems are defined as

the terminal and instrumental values that are guiding principles in an individual's life.