Management CH 1

Because of global competition and advances in new information technology, tasks and responsibilities for managers have _______.

Become more intense

The most senior manager at an organization is the ______.

CEO

The managerial task that helps managers evaluate how well they are performing on other managerial tasks is ______.

Controlling

The outcome of the ______ process is the accurate measurement of performance.

Controlling

What refers to evaluating how well an organization is achieving its goals and taking action to maintain or improve performance?

Controlling

When managers monitor the performance of individuals, departments, and the organization as a whole to determine if they are meeting desired performance standards, they are engaging in the essential task of ______.

Controlling

True or false: Companies justify outsourcing by saying that those workers who have lost their jobs to overseas workers will be able to move to the new country and get their jobs back.

False

True or false: To avoid lawsuits, managers must do a blind survey of their employees annually about their fairness and equity practices.

False

What types of organizations operate and compete in more than one country?

Global

A department is a group of people who work together. To perform their jobs, they ______.

Have similar skills

Which of the following is NOT a way in which IT helps improve performance in self-managed work teams?

IT allows managers to have greater control over these teams.

What are the three typologies in which Henry Mintzberg clustered managerial roles?

Informational, interpersonal, and decisional

Which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organizational goals?

Leading

Which of the following represents challenges facing managers in today's business world? (Choose all that apply.)

Maintaining ethical standards Building a competitive advantage Practicing global crisis management

Which of the following represents a challenge facing managers in today's business world?

Managing a divorce workforce

Which two of the following are essential characteristics of a global organization? (Choose two answers.)

Operate in more than one country Compete in more than one country

What is the second essential task of management?

Organizing

Which of the following are pressures exerted by shareholders on top management? (Choose all that apply.)

Raise dividends Improve profits Boost stock prices

Even if you are not yet a manager, studying management can help you do which of the following? (Choose all that apply.)

Resolve conflicts with coworkers Lead coworkers

A company's ethical obligations towards their customers and their activities in cities where they operate is referred to as ________.

Social Responsibility

The issue that centers on deciding what obligations a company has toward the people and groups affected by the organization's activities is referred to as _______.

Social Responsibility

True or false: Studying management will help you deal with your bosses and coworkers even if you are not a manager.

True

Empowerment has been found to ______.

affect performance and profitability in a positive manner

How does IT facilitate the use of a self-managed team?

By providing real-time information about each members' performance, it allows teams to accomplish their work more efficiently.

Which of the following is one of the three steps involved in planning?

Deciding on the goals to be achieved

Which of the following is one of the responsibilities of a middle manager?

Evaluates and suggests to top management how organizational goals should be changed

What is the role of leading in the essential management task model?

It is articulating a clear vision for organizational members to achieve organizational goals.

A middle manager may ensure an organization's efficiency and effectiveness by doing which of the following?

Making decisions about the production of goods and services

How many steps are involved in the managerial task of planning?

Three

What is is a major responsibility of a manufacturing manager?

To balance quality products against cost-effective production of products

What is the role of the chief executive officer (CEO) of an organization?

To manage all executive and top management within the organization

Conceptual skills are most important at the ______ level of management.

Top

A(n) ______ is a group of managers and employees who work together because they possess similar skills and experience or use the same kind of knowledge, tools, or techniques to perform their jobs.

department

A short, succinct, and inspiring statement of what the organization intends to become and the goals it seeks to achieve is known as an organization's ______.

vision

TransForm and MultiStuff are both producing a self-cleaning DustBusterer that can sense and dispense of dust in every nook and cranny in the home and workplace. TransForm is on schedule to have its products to consumers by January. Multistuff is on schedule to have it two weeks before the holidays. The cost and features of both products are comparable. If MultiStuff remains on schedule, they will have the ________.

Competitive Advantage

If Company X outperforms Company Z by creating a new, exciting product as a result of outstanding departmental skills and knowledge, this gives Company X the __________.

Competitive advantage

Organizing people into __________ according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between different individuals and groups. (Enter one word in the blank.)

Departments

What two factors enable managers to develop the skills they need to put their personal skills to good use and to use resources in the best way possible?

Education Experience

Giving lower level employees more control over how they perform their work activities is known as ______, and may result in increased efficiency and effectiveness.

Empowerment

Senior managers engage in ______ when they structure the organizational relationships to work cooperatively to achieve goals.

organizing

Shareholders often pressure top managers to increase the levels at which the company performs. They are most interested in ______.

boosting the stock price

The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors is known as a core

competency

Describe advantages of a self-managed team. It can: (Choose all that apply.)

complete a task more quickly than a non-self-managed team. assume more responsibilities than a non-self-managed team. assume more tasks than a non-self-managed team.

The essential or universal tasks of management include: (Choose all that apply.)

organizing. planning. controlling. leading.

Major challenges for managers to ensure that they treat their employees fairly and equitably includes recognizing ______ and _______.

ethical needs; legal requirements

The responsibilities and tasks of managers have changed substantially in recent years due to changes in ______.

global competition and information technology

If a manager chooses the right goals to pursue and makes good use of the resources to achieve these goals, the result (in terms of efficiency and effectiveness) is ______.

high efficiency and high effectiveness

If a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is ______.

low efficiency and low effectiveness

People in support of outsourcing have argued that the millions of ______ jobs that have been lost overseas will be replaced by higher paying United States jobs in the ______ sector.

manufacturing; service

When a leader establishes an organizational vision, it should help every employee understand the __________

role he or she should play in the helping to achieve organizational goals

A _______ assumes collective responsibility for organizing, controlling and supervising their own work activities.

self-managed team