Management CH 18

The department managers for sales and for marketing endured a long history of conflict. They competed over resources, had different goals, and suffered communication breakdowns. Which statement by the sales manager could lead to less conflict and a better relationship in the future?

"Let's try integrative negotiation methods."

Members hold one another responsible rather than relying on managers as the source of responsibility.

Accountability

Trey is the leader of a team whose ethnic, national, and racial diversity sometimes serves as an hindrance to productive work. Which action shows that Trey understands how to use his team's diversity to achieve better decision making?

Allow a healthy level of disagreement among team members

Which type of team is composed of a manager and his or her subordinates as shown in the organizational chart of the company?

Command

Bartholomew is not respected by his team members because he wastes a lot of time surfing the Internet and does not contribute to the team's productivity. Which action should Bartholomew's manager take to demonstrate leadership?

Confront him as a free rider

All these characteristics of team structure and context influence cohesiveness except:

Controlled activities

Chiwetal reported to his supervisor that his team was finally acting without the disruptive conflicts that had slowed progress down. "We're all on the same page," he said. Which action by Chiwetal indicates that he understands his team's stage of team development?

Emphasizing unity within the team and clarifying team norms and values

A company's Safety Officer assembled a group of employees from different departments to review the policy for earthquake response. Which action will the Safety Officer take when that task is completed?

Formalize the team

Members feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

Healthy Conflict

Which common characteristic of ineffective teams shows a lack of trust?

Not feeling safe to reveal mistakes

What type of conflict occurs when members of a team feel an interpersonal incompatibility and tension with other members of the group?

Relationship conflict

Since her manager put Hilarie on the new standards development team, Hilarie has felt energized and motivated to higher performance because of her association with the other team members. Which factor did her manager recognize as likely to produce a positive work life change for Hilarie?

Social facilitation

Hidekai likes to kick off team meetings with a joke or funny story that gets people talking and laughing. Which role does Hidekai play?

Socioemotional

Team members who take on this role encourage, harmonize, reduce tension, follow, and compromise in order to help group members get along with each other better.

Socioemotional role A team role in which an individual provides support for team members' emotional needs and helps strengthen social unity.

In what stage of team development are the members more likely to have a heated conversation about who should lead the team meetings?

Storming

In this style of conflict resolution, the two parties involved in a conflict never address their issues. Instead, they stay away from each other.

Avoiding Reflects neither assertiveness nor cooperativeness and is appropriate when an issue is trivial, when there is no chance of winning, when a delay to gather more information is needed, or when a disruption would be costly.

Which style of conflict management happens when a manager insists on taking the time to work out a solution that incorporates insights from all people involved to achieve consensus?

Collaborating

Because all ideas are put on the table, people can eventually achieve genuine buy-in around important goals and decisions.

Commitment

A task force and a special project team are two examples of this type of team.

Cross-functional team A cross-functional team is composed of employees from about the same hierarchical level, but from different areas of expertise.

To ensure production of more innovative solutions to problems, a team should be diverse in many ways except:

Degree of internal communication

Rehan was placed in charge of two teams. Team A's members reported many interesting discussions for a satisfying experience, but they were unproductive. Team B's members had a singular focus on task accomplishment. Team B was effective in the short run, but its members felt less satisfied. Which action could Rehan take to get the most effective team?

Form a team with members from Team A and members from Team B

A high-tech company formed from mergers and acquisitions experienced a lot of disruptive behaviors at all levels. With a new CEO at the helm, the organization made a concerted effort to train its employees about ways to achieve consensus. Which outcome shows that the training was successful?

Insights from different people merge into overall solutions.

In this form of conflict resolution, the discussion focuses on the interests of both parties, not on their current demands. The hope is that among many alternatives generated during the discussion, one can be found that will meet the interests of both parties.

Integrative negotiation A collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

This is the fourth stage of team development; in this phase, team members actually get to work, and they come together to solve problems and meet goals.

Performing "The stage in which members focus on problem solving and accomplishing the team's assigned task.

When team members have these types of disagreements, they are arguing because of personal differences. An example would be when one customer service representative thinks another customer service representative is bossy and mean.

Relationship conflict Results from interpersonal incompatibility that creates tensions and personal animosity among people.

Which management action demonstrates a way to stimulate energy and creativity for high productivity of on-site teams?

Scheduling more face-to-face interaction time outside of formal meetings

In this type of team, employees manage themselves, making their own decisions. Team members have access to resources and span several skills and functions.

Self-managed team A team that consists of multiskilled employees who rotate jobs to produce an entire product or service, often led by an elected team member.

A group of two or more workers who interact with one another and coordinate their work activities toward the accomplishment of a specific goal is called a(n):

Team