Management Ch 18

Which of the following statements about the size of a team is true?

As a team increases in size, it becomes harder for each member to interact with and influence the others.

A person's approach to handling conflict in Thomas's model is based on which of the following two major dimensions?

Assertive versus unassertive and cooperative versus uncooperative

Alexis is planning to assemble a global virtual team to work on planning a new manufacturing facility in India. Which of the following is a particular challenge for virtual teams as opposed to other types of teams?

Building rapport and trust among team members

Which of the following statements about balancing conflict and cooperation is true?

Conflict that is too strong or focused on personal rather than work issues is damaging to a team's morale and productivity.

Which of the following statements about conflict is true?

Effective conflict management has a positive impact on team cohesiveness and performance.

Achieving a win-win solution through integrative negotiation is based on four key strategies. Which of the following would NOT be included among those strategies?

Focus on current demands rather than underlying interests.

_____, teams themselves, rather than managers or supervisors, take responsibility for their work, make decisions, monitor their own performance, and alter their work behavior as needed to solve problems, meet goals, and adapt to changing conditions.

In bossless organizations

Which of the following statements about teams is true?

In organizations, effective teams are built by managers who take specific actions to help people come together and perform well as a team.

At the first meeting of a team tasked with visioning, planning, and implementing plans for a new company headquarters, Clare wanted to highlight for everyone the requirements of teamwork. Which of the following would NOT appear among the points Clare makes?

Opportunity for individual accomplishment

Which of the following two factors in a team's context influence team cohesiveness?

Presence of competition and team success

Aubrey has taken on the socioemotional role within the team. Which of the following activities would her role include?

Reconcile group conflicts.

With successful teams, the requirements for task performance and social satisfaction are met by the emergence of which of the following two types of roles?

Task specialist and socioemotional

In organizations all over the world, some people love the idea of teamwork, while others hate it. Which of the following reasons best explains why teams present an opportunity rather than a dilemma for many people?

Teams offer opportunities for social interaction.

Which of the following qualities characterizes self-managed teams?

These teams monitor their own performance.

During the forming stage of team development, which of the following questions is most likely to be on team members' minds?

What is expected of me?

ATZ Technologies operates in a rapidly changing environment. In order to develop new products and services for the market, ATZ relies on _____, in which employees with diverse skills come together to apply their skills and abilities in short-term, project-based teams.

a special-purpose team

With _____, rather than having defined, long-term jobs, employees with complementary skills come together and blend those skills to complete a specific project and then disband.

a special-purpose team

Within the team, Julian proposes new solutions to team problems, pulls together ideas in overviews, and asks for task-relevant facts. Julian is:

a task specialist

The CEO of the organization attends the team meeting and congratulates each member on a job well done and commends the team leader on the report the team has provided. The CEO also asks Blake to assemble and lead a team for the next phase of the development project. Current team members are experiencing the _____ stage of team development.

adjourning

A variety of factors may lead to conflict within teams or organizations, but a primary cause of conflict in the team setting is:

competition over resources.

Two members within a team are having an antagonistic interaction in which one party is attempting to block the intentions or goals of the other. This type of _____ is inevitable.

conflict

Shelby is negotiating with team members about where the project budget should be allocated and takes a win-lose approach based on the view that the size of the "pie" is fixed and she needs to get as much as possible for phases of the project that involve her. This type of negotiation is known as:

distributive.

The five styles of handling conflicts, whether as an individual or a team, are:

dominating, compromising, accommodating, avoiding, and collaborating.

In _____, people don't feel safe to reveal mistakes, share concerns, or express ideas, whereas in _____, members hold one another accountable rather than relying on managers as the source of accountability.

dysfunctional teams; effective teams

Asked to be on a team to revamp the company's new employee orientation and training, Jaire has several goals that would likely include all of the following EXCEPT:

focus on getting personal priorities included in the training.

Team development is not random, but evolves over definitive stages. Tuckman describe these five stages, in order, as:

forming, storming, norming, performing, and adjourning.

A _____ refers to a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.

free rider

A _____ is composed of a manager and his or her subordinates in the formal chain of command.

functional team

Devin from Australia, Yijun from Taiwan, and Paz from Mexico are all members of a larger team that works on projects for a multinational corporation. This type of team is known as a:

global team.

The way in which conflict is expressed may determine whether there is a positive or a negative outcome. The most constructive way to express conflict is with:

high directness but low intensity.

In a conflict, Jamie is known to shout, scowl, and eye roll in aggressive or antagonistic verbal and nonverbal communication. Jamie's way of expressing conflict is:

high directness-high intensity.

The three most common types of teams include all of the following EXCEPT:

interaction teams.

Work team effectiveness is based on three outcomes, which include all of the following factors EXCEPT:

leadership development.

For a team to be successful over the long run, it must be structured in a way that:

maintains its members' social well-being and accomplishes its task.

According to recent surveys, _____ of all organizations use virtual teams, and most managers believe the use of virtual teams _____.

nearly half; will continue to grow

In _____, people who are experiencing some type of conflict engage in give-and-take discussions and consider various alternatives to reach a decision acceptable to both parties.

negotiation

On Lynze's team, team members are resolving differences and developing a sense of team cohesion and unity. Lynze's team is currently in the _____ stage.

norming

The organizational context in which the team operates includes such matters as:

overall leadership, strategy, environment, culture, and systems for controlling and rewarding employees.

An aspect of psychological safety, social sensitivity is an important part of enhancing a team's productivity. Social sensitivity involves:

paying attention to and asking about other team members' facial expressions, body language, and other nonverbal cues.

The productivity of highly cohesive teams is _____ management support.

positively correlated with

Effective teams provide many advantages in moving an organization toward competitive advantage, including:

quality, creativity, productivity, speed, and employee satisfaction.

In team work sessions, Marty prefers a lot of member interaction, feedback, and brainstorming, whereas Delta and Gray are uncomfortable in this setting for prolonged periods. They have asked Marty to vary the approach to work sessions to accommodate different styles, but he refuses. Delta and Gray contemplate asking to be reassigned from the team. The team leader must resolve this:

relationship conflict.

As team leader, Kels is interested in increasing the level of team effectiveness. To do this, Kels commits to finding ways to meet the personal needs of team members, which determine their _____, and to motivate team members to step up their _____, which is demonstrated through meeting team goals with higher performance quality and quantity.

satisfaction; productive output

Brett is a virtual team leader. All of the following are effective ways in which Brett can shape culture through virtual technology EXCEPT:

scrutinize electronic communication patterns.

Studies indicate that simply being around others has an energizing effect. This phenomenon is known as:

social facilitation.

Linn, a member of Steph's team, does not actively participate in and contribute to the team's work, but gets the same benefits from team membership as everyone on the team. Steph is frustrated with Linn's:

social loafing.

Teams with mostly _____ roles can be satisfying, but they also can be unproductive.

socioemotional

As team leader, Dorian encourages each team member to participate and work through the uncertainties because he knows that unless the team can successfully move beyond this _____ stage, it may get bogged down and never achieve high performance.

storming

At the most recent team meeting, three team members were arguing about whether the goal was to create a training program to increase cultural diversity or to create guidelines for human resources in hiring employees. Several other team members felt the pettiness of the arguing members to be a distraction and starting talking about the problem among themselves. Another member was trying to help everyone find common ground and get along. This team is in the _____ stage.

storming

Two basic types of conflict that occur in teams are:

task conflict and relationship conflict.

The team that is responsible for the publicity of the organization's volunteer day has two members who are vehemently opposed to the other's idea of whether to financially reward all employees who take a day and volunteer for a cause they feel strongly about. This situation is characterized by:

task conflict.

In general, research suggests that _____ can be beneficial by leading to better decision making and problem solving, whereas _____ is typically associated with negative consequences for team effectiveness.

task conflict; relationship conflict

On teams, those who initiate ideas, give opinions, seek ideas, summarize, and energize are:

task specialists.

When members are attracted to the team and motivated to remain in it, they are said to have:

team cohesiveness.

In a conflict situation, when both sets of concerns are too important to be compromised, when insights from different people need to be merged into an overall solution, and when the commitment of both sides is needed for a consensus:

the collaborating style is the best approach

According to evidence, the most critical role in determining how well teams function is:

the way they are managed.

Because Tanner would like to give the team that is forming the best chance to perform well, Tanner will stick to the size range that most agree is optimal for teams, which is:

three to six members.

The definition of a team has three components:

two or more people, regular interaction, and a shared performance goal.

A functional team tends to be more _____, whereas a cross-functional team is more _____.

vertical; horizontal

Conflict that arises from miscommunications is most prevalent among:

virtual teams.