Management Ch. 2

system

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____. team operation contingency system

interrelated

A system is a set of _____ parts that operate together to achieve a common purpose. organizational environmental interrelated independent

process

According to Gary Hamel, management should be viewed as a(n) _____ to which ongoing improvements and innovation can be made systematically. theory process organization rule

contingency

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation. humanistic contingency behavioral classical

rationality

Evidence-based management focuses on bringing _____ to the decision process. control systems assurance rationality

is overly mechanistic views humans as cogs in a machine fails to account for the importance of human needs

Issues with the classical viewpoint include that it: (select all that apply) is too difficult to use and has fallen out of favor in modern times is overly mechanistic views humans as cogs in a machine fails to account for the importance of human needs is especially behavioral

mathematics

Management science focuses on the use of _______ to aid in problem-solving and decision-making. tradition psychology behavior mathematics

operations research

Management science is sometimes known as _____. administrative management fact-based management operations research the classical viewpoint

operations research

Management science is sometimes known as _____. fact-based management the classical viewpoint administrative management operations research

managing the production and delivery of an organization's products or services more effectively

Operations management focuses on _____. the study of human behavior in workplaces scientific research for developing theories about human behavior that can be used to provide practical tools for managers using mathematics to aid in problem-solving and decision-making managing the production and delivery of an organization's products or services more effectively

governs managers' decisions about how to increase productivity and efficiency assists managers with decisions regarding how to achieve the highest quality goods and services plays an important role in managing the supply chain

Operations management: (select all that apply) governs managers' decisions about how to increase productivity and efficiency fails to account for inventory management considerations assists managers with decisions regarding how to achieve the highest quality goods and services plays an important role in managing the supply chain

contemporary

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints. behavioral classical contemporary historical

behavioral

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement? systems behavioral quantitative classical

quality

The ability of a product or service to meet customer needs refers to _____. quality inventory continuous improvement benchmarking

quantitative

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management. qualitative quantitative scientific data

quantitative

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management. quantitative qualitative data scientific

the importance of understanding human behavior and motivating employees to achieve

The behavioral management viewpoint emphasized processes that would make work as efficient as possible the importance of understanding human behavior and motivating employees to achieve impersonality in relationships between workers administrative hierarchies that allowed for maximum worker control

contemporary historical

Two overarching perspectives about management are the ________ perspectives. systems and contingency classical and behavioral historical and contemporary quantitative and qualitative

assurance

Two ways for a company to guarantee quality of a product are quality control and quality ___________. assurance efficiency feedback benchmarking

scientific administrative

What are the two branches of the classical viewpoint of management? behavioral contingency scientific administrative

Charles Clinton Spaulding Max Weber Henri Fayol

What three individuals helped pioneer administrative management theory? Lillian Gilbreth Charles Clinton Spaulding Max Weber Henri Fayol Frank Gilbreth Frederick Taylor

behavioral science

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? the contingency viewpoint behavioral science management science industrial psychology

Equipment Money People

According to the systems viewpoint, what are three types of inputs? Feedback Technology Profit Equipment Money People

the total organization

Administrative management is concerned with managing ________. individual workers company assets external vendors the total organization

human relations

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity. communities mathematics physical movement human relations

mechanistic

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____. sociological mechanistic amenable compassionate

quality

Quality control, quality assurance, and total quality management are all part of the _____ management viewpoint. quality evidence-based contingency learning

Equipment

Renata is using the systems perspective to analyze her company. Which of these should be included in her analysis? Management capabilities Feedback Employee satisfaction Equipment

individual workers

Scientific management is the study of work methods to improve the productivity of _____. the supply chain accounting practices external vendors individual workers

we must look at management as a process, and then make improvements and innovation ongoing and systematic management innovation is essential to future organizational success much of management theory is dated and doesn't fit the current realities of organizational life

Select all of the true statements regarding Gary Hamel's thoughts on management: we must look at management as a process, and then make improvements and innovation ongoing and systematic managers should innovate by creating new products or strategies, not by how they manage their companies management innovation is essential to future organizational success much of management theory is dated and doesn't fit the current realities of organizational life management theory will not reach the point of senescence

Maslow McGregor

Select all that apply Identify the two theorists who contributed the most to the human relations movement. Maslow Mayo Follett McGregor

contemporary historical

Select the two overarching perspectives about management: contemporary classical quantitative behavioral historical

contemporary historical

Select the two overarching perspectives about management: quantitative contemporary historical behavioral classical

manage work more efficiently

The classical viewpoint of management emphasizes ways to ______. foster first-mover advantage manage work more efficiently achieve economies of scale enhance employee relations

psychology

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories. biology physiology kinesiology psychology

Total quality management Quality control Quality assurance

The quality-management viewpoint includes which concepts? (select all that apply) Quality realization Total quality management Quality control Quality importation Quality assurance

labor shortages

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. high inflation rates more automated jobs labor shortages diminishing inventory levels

Contingency systems quality-management

What are the three viewpoints of the contemporary perspective of management? contingency behavioral systems quantitative quality-management

Management science Operations management

What are the two branches of quantitative management? Behavioral science Administrative management Management science Operations management

Operations management Management science

What are the two branches of quantitative management? Operations management Management science Behavioral science Administrative management

Economics Anthropology Psychology Sociology

What four disciplines are included in the behavioral science approach to management? (Choose all that apply.) Economics Physics Anthropology Accounting Psychology Sociology

contingency

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?" Administrative Contingency Behavioral Classical

Hugo Munsterberg

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces? Henri Fayol Hugo Munsterberg Frank Gilbreth Frederick W. Taylor

evidence-based

____ management encourages managers to make facts and logic the foundation of their approach to decision-making. Behavioral Operations Evidence-based Scientific

operations

_____ management focuses on managing the production and delivery of an organization's products or services more effectively. Qualitative Human relations Behavioral Operations