Management Chapter 1 Smartbook

what are two potential rewards of being an exceptional manager?

1. the ability to earn more than most workers 2. fringe benefits, such as a large office or stock options

Which three racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.

African Americans; Hispanics; Asians

which of these individuals is an example of a top manager?

Aisha is the CEO of a furniture manufacturing facility.

sun-jun and his sales team brought in 15 new clients in just one month. As a manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

Experiencing a sense of accomplishment

According to Mintzberg's findings, which statement regarding a manager's communication is TRUE?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

What are primary skills that companies seek in top managers? (Select all that apply.)

The ability to communicate A high level of energy The ability to motivate and engage others.

For which level of management are conceptual skills particularly important?

Top managers

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

Verbial; written

Which of the following represents an ethical challenge?

Zeynep is a purchasing agent for a company that will only buy from male-owned US companies even though Zeynep can find lower-cost product elsewhere.

Which of the following defines an organization?

a group of people who work together to achieve some specific purpose

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as

a mentor.

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

define organizing

arranging tasks, human resources, and other resources to accomplish the necessary work

which employee is the best example of a functional manager?

brett, who is the manager of the company's accounting department

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

in order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______

efficiency

define plainning

establishing goals and determining how to achieve them

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

false

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

false

Which managerial roles were identified by Mintzberg as interpersonal roles? (Check all that apply.)

figurehead; leader; liaison

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

Meaningfulness is associated with _____ rather than _____.

giving; taking

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _____ roles

interpersonal

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?"

leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

what term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

define controlling

monitoring performance against goals and taking corrective action as needed

define learning

motivating, directing, and influencing others to achieve organizational goals

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

multiplier

the concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the ____ effect.

multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

planning

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

top