Management Chapter 1

What are the three basic categories of skills needed by managers?

Conceptual Human Technical

In order to be effective, managers must have which of the following skills?

Human Technical Conceptual

Companies that have speed and flexibility are ________.

Agile competitors

Jason owns an independent grocery store. He wants to determine how best to use his staff to efficiently run his business and achieve his goals. Jason would do well to develop ______ which will help him coordinate and motivate members and utilize resources most efficiently.

An organizational structure

How can managers help their organization be more efficient?

By minimizing labor and raw materials usage

When managers establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals, they are engaging in the essential tasks of ________.

Controlling

Which principle task of the management involves establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals?

Controlling

At U.S. Sales corporation, all the people who are responsible for promoting the company's products work together. This group of people has similar skills and uses the same knowledge to get the job done. This group would be considered ____________.

Department

While planning, managers do which of the following?

Develop strategies for achieving high performance Select the appropriate course of action Identify appropriate organizational goals

With regard to organizational performance, _________ is a measure of how appropriate the goals are and the degree to which they are achieved

Effectiveness

With regard to organizational performance, ___________ is a measure of how appropriate the goals are and the degree to which they are achieved.

Effectiveness

Which of the following are included in the building blocks of competitive advantage?

Efficiency Innovation Quality Responsiveness to customers

Which of the following describes one of the roles of a middle manager?

Evaluates the organizations goals in order to increase performance

True or false: from a management perspective, there is no advantage to having a diverse workforce.

False

Which of the following are tasks performed by a middle manager?

Find ways to better use resources to reduce costs and improve service. Supervises first-line managers. Evaluates whether organizational goals are appropriate. Finds the best way to organize human resources.

The daily supervision of non-managerial employees is the responsibility of ______ managers.

First-line

In organizations, innovation is generally fostered ________.

In small groups or teams

A firm that is losing market share to a competitor decides it needs to find better ways to produce its goods and services. The process the firm will go through to achieve its goal is referred to as _______.

Innovation

In order to improve on his company's products, Joe is attempting to find more efficient ways to produce the products themselves. Joe is in the process of ________.

Innovation

Information technology has positive effects on increased _________.

Innovation

Which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organizational goals?

Leading

Restructuring often involves simplifying, shrinking, or downsizing an organization's operations to ______.

Lower operating costs

in order to achieve organizational goals effectively and efficiently, human and other resources must be planned, organized, led, and controlled. This is the essence of _________.

Management

Jan is responsible for supervising the people who work in their department and organizing company resources to ensure its goals are achieved. Jan's role of the company is that of an?

Manager

Those who find ways to use resources to reduce manufacturing costs and increase effectiveness are ______________ managers.

Middle

Which of the following are characteristics of self-managed teams?

Monitoring the quality of the goods and services they provide Having collective responsibility for their activities

A collection of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes are known as an?

Organization

A firm that wants to measure how effectively and efficiently its managers are using their resources to achieve company goals is measuring ______.

Organizational performance

Placing employees into departments that reflect the types of job-specific tasks they perform falls under the ___________ function of management.

Organizing

The essential function of management that structures working relationships in a way that allows organizational members to work together to achieve organizations goals is _________.

Organizing

Which of the following represent the four essential managerial tasks?

Organizing Leading Controlling Planning

The A-one computer company has contracted with a firm in India to handle all of its customer service calls since it was becoming too expensive to handle that function in-house. This is an example of?

Outsourcing

Some pressure to increase performance can be healthy for an organization because it encourages managers to find new and better ways to ________.

Plan, organize, lead, and control

Management is composed of ___________.

Planning, organizing, leading, and controlling

The four building blocks of competitive advantage are superior efficiency, innovation, responsiveness to customers, and ________.

Quality

Who of the following are apart of the top management team?

The CEO The COO Departmental Vice Presidents

Conceptual managerial skills include which of the following?

The ability to analyze a situation The ability to distinguish between cause and effect

Which of the following are outcomes of the control process?

The ability to regulate organizational effectiveness The ability to measure performance accurately The ability to regulate organizational efficiency

Toby is responsible for the performance of his middle managers and must decide how various departments should interact. Toby is a _______ manager.

Top

True or false: a critical element in creating a competitive advantage is responsiveness to customers needs.

True

_______ management is a management style that helps struggling companies by using new approaches to planning and organizing in order to make better use of those companies resources, allowing them survive and prosper

Turnaround

To avoid class action lawsuits and develop a highly trained and motivated workforce, managers must establish procedures and practices that:

Are fair Are legal Do not discriminate

A company that can outperform other organizations due to its ability to provide its goods and services more efficiently and effectively is said to have a _______.

Competitive advantage

A manager who wishes to have his employees take on more responsibility for decision making and gives them the authority to do so is engaging in ______.

Empowerment

A manager who wishes to have his employees take on more responsibility for decision making and gives them the authority to do so is engaging in ______________.

Empowerment

What are some of the top challenges managers face in the global environment?

Maintaining ethical standards Practicing global crisis management Building a competitive advantage

Total quality management is a system used by companies to improve the _________.

Quality of production of products, services, and processes

Some of the negative outcomes of restructuring include:

Reduced morale of remaining employees Customer complains about poor service Employees complain about being overworked

Assets such as people, machinery, raw materials, and computers are examples of organizational _______.

Resources

A firm that needs to lower its overall operating costs makes the decision to downsize its operations. The firm is the process of _________.

Restructuring

While responsiveness to customers needs is important in all organizations, it is particularly important in __________ organizations.

Service

A cluster of decisions about what goals to pursue, what actions take, and how to use resources to achieve these goals is a _________?

Strategy

______ managerial skills include knowing the specific aspects of the job and what it takes to perform that job.

Technical

Which manager has cross-departmental responsibility and is, therefore, responsible for the performance of all departments?

Top managers

A major challenge for human resources management is to recognize the ethical need and legal requirement to _______.

Treat the workforce fairly Treat organizational members fairly