Management Chapter 12 ***

Elizabeth was hired as a customer care executive by a telecommunication provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________. Question options: admission error reject error omission error accept error

accept error

In which of the following decruitment methods does an organization refrain from filling the openings created by voluntary resignations or normal retirements of its employees? Question options: layoffs ransfers firing attrition

attrition

Which of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training? Question options: mentoring and coaching experiential exercises job rotation on-the-job training

experiential exercises

Because Quentin is the only male worker in a group of women, other male employees have made jokes about his gender identity. The jokes have affected Quentin's motivation to work and he is absent more often. This situation may constitute ________. Question options: unwelcome sexual advances hostile environment sexual harassment protected free speech normal workplace activity

hostile environment sexual harrassment

The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________. Question options: human resource planning human capital management performance planning performance management

human resource planning

A ________ states the minimum qualifications that a person must possess to successfully perform a given job. Question options: job preview job specification job description job analysis

job specification

________ is the process of introducing a new employee to his/her job and the organization. Question options: Selection Orientation Communicating Staffing

orientation

Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an example of a(n) ________. Question options: psychometric test performance-simulation test aptitude test Intelligence test

performance-simulation test

A ________ system rewards employees for the job competencies they demonstrate. Question options: skill-based pay piece-rate pay variable pay performance-based pay

skill-based pay

Steve recommends that employees should be compensated according to their competencies, rather than their designations. Employees should be financially rewarded when they gain more knowledge and learn new processes that are relevant to the job, even if the employee is at a lower level. This implies that Steve favors a ________. Question options: profit-based pay system kill-based pay system variable pay system fixed pay system

skilled-based pay system

The ________ method utilizes feedback from supervisors, employees, and coworkers. Question options: 360-degree appraisal multiperson comparison critical incident graphic rating scale

360-degree appraisal

Sam, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do? Question options: He should create a job description. He should perform a job satisfaction survey. He should create a job specification. He should perform a job analysis.

He should create a job specification

Wayne hosts his first regional sales meeting. During which he meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Wayne and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the ________ method of performance appraisal. Question options: critical incident BARS MBO multiperson comparison

MBO

Which of the following is most likely to be included in family-friendly benefits provided by organizations? Question options: time off for school functions savings accounts insurance programs retirement benefits

time off for school functions

Which of the following is a technology-based training method? Question options: videoconferencing/teleconferencing workbooks/manuals experiential exercises classroom lectures

videoconferencing/teleconferencing

Gareth is in charge of recruiting at Eowin Systems, and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse workforce? Question options: college recruiting company Web site professional recruiting organizations employee referrals

employee referrals

Recruitment is the process of ________. Question options: selecting candidates to fill open positions screening job applicants to determine who is the best moving employees laterally to reduce intra-organizational supply-demand imbalances locating, identifying, and attracting capable applicants

locating, identifying, and attracting capable applicants

During an economic recession, ________. Question options: human resources managers find it more difficult to replace employees candidates face less competition for open positions candidates expect better benefits and pensions more qualified candidates are available to fill fewer open positions

more qualified candidates are available to fill fewer open positions

In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks? Question options: coaching raining by job rotation mentoring on-the-job training

raining by job rotation

Larry is in charge of recruitment for entry-level positions at Merlin Infosystems. He believes that job interviews should include a realistic job preview. Which of the following is Larry likely to do during job interviews? Question options: over-embellish the growth opportunities for employees tell the employee about possible overtime explain all the positive points, including the flexible nature of work promise a vibrant, fun work culture at the office

tell the employee about the possible overtime

________ is an example of a high-performance work practice. Question options: Selective decruitment Detailed job descriptions Increasing employee access to information Skill-based compensation

Increasing employee access to information