Management Chapter 2

synergy

exists when systems work together to produce a greater result than they could on their own

systems management

focuses on connections and synergies among different parts of the organization

Frederick W. Taylor is speaking to a friend about scientific management. Which of the following statements might Frederick say?

"Are you dividing work and responsibility equally between managers and employees? Managers need to provide friendly help to the workers they employ."

Acceptance of authority, Cooperation, giving clear orders

Chester Barnard

Impact of management attention, Teams, understanding the role played by the team

Elton Mayo

Finally, you consider how to start solving the problems in the organization. What would Mary Parker Follett recommend you do in this situation? Check all that apply.

Get Destiny and Marjorie into one room. Have them present their visions of what a fundraising event should be, and then brainstorm with them to find ways to achieve both of their goals. Remember that you must have power with, not over, your team. So when you ask Andry and Marjorie to write more, be sure to give them facts and information they need to understand the reason for your request.

Which of the following management theorists developed the idea that there are five functions of management: planning, organizing, commanding, coordinating, and controlling?

Henri Fayol

This individual created a chart to inform managers whether production was on schedule, behind schedule, or ahead of schedule.

Henry Gantt

This individual was one of the first contributors to industrial psychology and their work convinced the government to enact laws regarding workplace safety, ergonomics, and child labor.

Lillian Gilbreth

Communication, Coordination

Mary Parker Follett

Finally, you consider how to start solving the problems in the organization. What would Chester Barnard recommend you do in this situation? Check all that apply.

Place an emphasis on cooperation in the organization. Set high goals and make sure that everyone recognizes his or her part in achieving them. Be sure that your orders are understood and that your employees have the ability to carry them out. Match your directions with the overall strategy of the organization; at the same time, help people achieve their personal goals.

---------occurs when workers deliberately slow their pace to restrict their work output.

Soldiering

Fiedler's theory and others like it are called ------- theories, and they imply that the most effective management technique changes with the situation.

contingency

The Sumerians were the earliest group of people to perform a management function, written record keeping. This is an example of:

controlling

Next, you look at the problems in the department. Liam's idea that a strong leader could pull the group together is very similar to Chester Barnard's concept of------- in organizations.

cooperation

Henri Fayol believed that production could be increased by having each worker complete smaller tasks or job elements. This is known as:

division of work.

Next, you look at the problems in the department. Destiny and Marjorie seem to be using the-----approach to conflict resolution that Mary Parker Follett warned against.

domination

The Industrial Revolution brought about several changes to jobs and organizations. One such change is that work was no longer performed -------------- , but now was performed ---------------.

in homes or small shops, under one roof

contingency management

in which no single management approach is appropriate for all situations

Imagine you are a member of the Academy of Management (AOM) and on the steering committee to choose a location for the organization's annual meeting. When making the recommendation, you will explain which management theory was used to make that choice. One steering committee member insists that the AOM choose the location by using state-of-the-art information management to compile data about member locations and members' history of attending past annual meetings. This reflects which approach to management?

information management

Max Weber believed that------ not----- should make promotion decisions in an organization.

managers, owners

information management theory

moves to quickly adopt new technologies for obtaining, storing, retrieving, or communicating data.

Another person noticed the steering committee lacked anyone with a marketing background. He suggested adding an AOM member with marketing experience, possibly creating a committee that is more productive than one in which each member works alone. In other words, the marketing expert may create:

synergy

operations management

takes a quantitative or mathematical approach to decision management