Management Chapter 5
Which of the following represents one of the benefits of workforce diversity that directly contributes to organizational performance?
Reduced costs associated with high turnover, absenteeism, and lawsuits
During which time period did the focus of workforce diversity shift to making employees more aware and sensitive to the needs and differences of others?
Late 1980s to late 1990s
Which of the following groups was the most recent group to be protected from workplace discrimination by U.S. federal law?
Lesbian, gay, bisexual, and transgender persons
Which of the following statements regarding the workplace differences between men and women is true?
Men usually start their careers at higher levels than women.
Which of the following perceptions regarding older workers is generally true?
Older workers are more stable and have lower rates of avoidable absences.
By the year 2050, what percentage of Americans will be foreign-born?
19%
A preconceived belief, opinion, or judgment toward a person or group of people is known as ________.
prejudice
Successful diversity initiatives start with
the CEO level
Workplace diversity can best be described as ________.
the ways in which people in an organization are different from and similar to one another
Carlos Brito, CEO of Anheuser-Busch InBev NV, indicates the need for a diverse workforce because
the world has become more complex as have problems that require a diversity of thought and perspectives to solve them
By the year 2050, whites in the United States will comprise approximately what percentage of the overall population?
47%
If you look around, you will likely see people with different skin colors, eye colors, and hair colors, as well as older people and younger people. What term best describes these differences?
Surface-level diversity
Differences among employees in an organization in terms of their values, personality, and work preferences are known as ________.
deep-level diversity
Which U.S. law prohibits discrimination on the basis of age?
ADEA
Which U.S. law prohibits discrimination on the basis of religion?
Civil Rights Act of 1964
Which of these statements is TRUE with regard to disabled workers?
Disabled workers are often more dependable and conscientious.
What is an indication of a successful diversity training program?
Employees build an awareness of unconscious biases.
Which of the following racial/ethnic groups in the United States is expected to experience the highest growth rate through 2050?
Hispanic
_______ is the biological heritage people use to identify themselves, whereas ________ is social traits shared by a population.
Race; ethnicity
Which of these pieces of legislation prohibits discrimination against employees on the basis of sexual orientation (lesbian, gay, bisexual, and transgender) and gender identity?
Title VII of the Civil Rights Act
Which of these may be the most important factor in helping an organization achieve a diverse workforce?
Top management commitment to diversity
Bob believes that women should be the primary caregivers for children. It irritates him to see men changing diapers. This is an example of ________.
a bias
Adjusting the height of a workstation to make it accessible to an employee in a wheelchair is an example of ________ in accordance with the Americans with Disabilities Act.
a reasonable accommodation
New Professionals is a group of employees at a telecommunications company that was organized to help each other quickly navigate and succeed in a new career experience. This is an example of ________.
an employee resource group
Tim Ryan, PwC U.S. chairman, sees the following as an important step for promoting workplace diversity:
building a strategic plan focused on embracing diversity
Overt threats or bullying directed at members of specific groups of employees is a type of discrimination known as ________.
intimidation
When Linda joined the company fresh out of graduate school, a senior manager in the company "took her under her wing" and spent considerable time giving her advice and coaching her on ways to capitalize on her strengths and get ahead in the organization. This is an example of ________.
mentoring
If you identify yourself on the basis of your biological heritage (including physical characteristics such as skin color, eye and hair color, and bone structure), you are doing so on the basis of ________.
race
Without building diversity, companies will find it difficult to
recruit and retain talent
Alyssa is convinced that all politicians are crooks and philanderers and care only about personal gain and getting re-elected. This is an example of ________.
stereotyping
