Management: Chapter 9

As the number of Uber drivers grows at a rapid rate, the company benefits from the fact that one of the few hiring tests it needs to ensure drivers pass is already done for them—the driving test needed to receive a driver's license. In the framework of employment tests, which type of test(s) does a driving test qualify as?

ability and performance tests

Before applying for a job as a contracts analyst, Diego read the job analysis for the available position. This document indicated that the responsible employee reviews contracts for technical accuracy and completeness, and tracks invoices against the executed contracts.

false

When the two newly hired analysts compared notes, they found that their interviews had been quite different. Each was long and involved, but the content of the questions varied based on previous employment and education. Why would the interviews have been so different?

They were unstructured interviews.

Employers must consider an employment test's ______, meaning whether or not it measures what it purports to measure and is free of bias.

validity

Which of the following are NOT parts of compensation?

annual performance reviews

Google has supervisors provide evaluations of subordinates, but employees and their managers also select a group of peers to conduct semi-annual evaluations. This is most closely resembles which of the following?

360-degree assessment

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

Performance management

Part of the frustration by drivers, and the reason that some want to unionize, is that they don't receive all parts of a typical compensation package often given to employees. Based on the case, which is the only part of a typical compensation package that Uber's "business partners" do currently receive?

base pay

The question "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" would be used in which type of interview situation?

behavioral-description interview

Assume Google's "People Operations" Department is planning on creating a new position for its data analysis team. Which of the following would be a good first step?

conduct a job analysis

Sexual harassment can prevent people from performing their best due to making them feel uncomfortable or unsafe in their workplace. This means that the type of harassment alleged to be taking place against some Uber employees could negatively impact those employees'

human capital

Google has a training program known as Sales Pro. This program takes about six hours, but rather than delivering it all in one swoop, Google breaks the information into bite-sized chunks lasting no more than seven minutes each. SalesPro represents

microlearning

Uber has worked to improve and safeguard its driver performance appraisal rating system, yet it still lacks some of the basic components of traditional employee performance management systems. Based on the case, which of the following is not part of Uber's performance appraisal system for drivers?

rewards

During an interview, Google may ask a candidate: "If ads were removed from YouTube, how would you monetize it?" Based on what you've learned in the chapter, this would be a ________ interview.

situational

Uber drivers' performance is currently rated by riders in their vehicles. This means that the performance appraisal they receive is primarily

subjective