Management Exam 1 ( ch. 1, 2, 3, 4, 12, 13)

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment.

True

Extreme interviewing is used to test job candidates' ability to handle problems, cope with change, think on their feet, and work well with others.

True

Managing diversity means creating a climate in which the potential advantages of diversity for organizational performance are maximized, while the potential disadvantages are minimized.

True

One result of globalization is that countries, businesses, and people become more interdependent.

True

_______ means that people are emotionally involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to an organization and its mission.

employee engagement

Ajay is an Indian who owns a multinational company (MNC) that is headquartered in Bangalore. He ensures that his company consists of employees from different backgrounds and from different regions within his home country. Ajay strongly believes in giving first preference to Indians in terms of hiring new recruits, working with vendors, and building customer relationships. In this case, Ajay's company is a(n) _____.

ethnocentric company

Ryan, a white manager, thinks that his knowledge of management and marketing is greater than Anil's, a nonwhite colleague. Ryan always demeans Anil's suggestions and terms his ideas as mediocre and useless. Ryan believes that his race and consequently, his ideas, are superior to Anil's. Given this information, Ryan believes in _____.

ethnocentrism

The greatest disadvantages of women leaders stem largely from attitudes centered on ethnorelativism.

False

The new social contract between employees and employers is based on the concept of lifetime employment rather than employability.

False

In the context of wanting to expand their global mind-set, which of the following is true of learning by doing?

Managers must cultivate relationships with people across various boundaries. Managers expand globally in two ways—by both thinking and doing. Learning by doing means cultivating relationships with people across cultural and national boundaries.

_____ is defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

organizational culture

_____ is a process that uses multiple raters, including self-rating, as a way to increase awareness of strengths and weaknesses and guide employee development.

360 degree feedback

_____ is a type of business arrangement that can be the easiest and most cost-effective way for a company to enter the international arena.

A partnership

Which of the following statements is true of a bossless work environment?

Accountability is to the customer and the team rather than to a manager.

Which of the following is a similarity between the inclusive model and the traditional model of diversity?

Both include inborn differences that are immediately observable.

After demonstrating good mastery of her technical skills, Suri was promoted to the role of a manager. She now manages a team of engineers that consists of her colleagues she had initially worked with. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively?

By felicitating the team members for their contributions to a project

In which of the following ways do managers employ an empowering leadership style?

By recognizing and providing learning opportunities as needed

Constantine's Jewelry has hired a comparative shopper to visit other local jewelry stores to gain product pricing information. Which area of boundary spanning does Constantine's Jewelry use?

Competitive intelligence Constantine's Jewelry uses competitive intelligence to gain product pricing information from its competitors. Business intelligence and big data analytics are also related to the growing area of boundary spanning known as competitive intelligence. Competitive intelligence refers to activities to get as much information as possible about one's rivals.

In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture?

Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs.

Companies in the U.S. prefer outsourcing to China because of its large English-speaking population, and because it is a source of technological and scientific brainpower.

False Numerous companies see India as a major source of technological and scientific brain-power, and the country's large English-speaking population makes it a natural for U.S. companies wanting to outsource services.

In the context of management thinking, the _____ maintains that jobs should be designed so that tasks are not perceived as demeaning but instead allow workers to use their full potential.

Human Resources perspective

In the context of maintaining an effective workforce, which of the following is true of compensation?

It includes all goods or commodities used in lieu of money to reward employees.

In the context of the types of employee training, which of the following is true of on-the-job training (OJT)?

It is considered the fastest and most effective means of facilitating learning in the workplace when implemented well.

Who among the following is a manager with good time-management skills?

Jonathan, who segregates tasks and classifies them based on priority needs

Mason works at a toy assembly plant and is responsible for the various departments that perform different functions. He helps people in different departments to coordinate with each other as they work on specific tasks. Julio works at a fabric manufacturing company and oversees the entire packaging department. He ensures that everyone in his department has the skills and training to work at the same level. Identify the type of management roles Mason and Julio fulfill.

Mason is a general manager, while Julio is a functional manager.

In the context of the federal laws related to human resource management (HRM), the _____ imposes a fee on firms with 50 or more employees if the government subsidizes their employees' health care coverage.

Patient Protection and Affordable Care Act (PPACA)

Starbucks expanded into the European market where their fans packed stores in Germany and the United Kingdom, but sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, high rent, and high labor costs in France. Furthermore, instead of grabbing a coffee to go, the French prefer to linger over a coffee with friends. Which of the following was a reason for Starbucks's inability to thrive in France?

Starbucks did not factor in the international dimension of the external environment.

The hotel chain Ritz-Carlton employs the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate its cultural commitment to take care of both employees and customers. Which tool is Ritz-Carlton using to express its corporate culture?

The company is expressing its key corporate value with a slogan.

Which of the following is a reason that some managers in technology companies cite for the dearth of minority employees holding higher level positions?

The pool of skilled, nonwhite, nonmale candidates is small.

Which of the following is true of employee affinity groups?

They are a powerful way to reduce social isolation for women and minorities.

Alto Innovations creates custom software for organizations. The company's managers want to build a high-performance culture in their organization. They want their employees to focus on winning and be open to action and change. Which of the following strategies can the cultural leaders of Alto Innovations use to help change and shape the cultural norms in the company?

They can ensure that work procedures and reward systems reinforce the cultural vision.

Identify a primary concern that Americans have about globalization.

They dislike the offshoring of domestic jobs to other countries.

Sadia recently submitted her resume to a small marketing firm. A few days later, she was invited for an interview. At her interview, the company representative asks her about how she plans to manage office and household work. Moreover, he is curt with her and does not give her enough time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and a woman. If her suspicion is true, which of the following laws will protect Sadia if she decides to press charges against the company representative?

Title VII of the Civil Rights Act of 1964

Cormax Games is faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets that are present in the market. Traditionally a console game maker, Cormax is confronting changes in technologies and consumer tastes. Which of the following strategies would help Cormax Games modify its operation and adapt to its current environment?

Using business intelligence to spot significant data that will increase sales

In the context of diversity initiatives and programs, an effective way to eliminate the glass ceiling is:

developing mentoring relationships

Ananya has been working for a Fortune 500 company for over a decade; she is being vetted for a senior management position. When she is invited to meet with the CEO and president of the board of the company, Ananya mentions that she plans to marry soon and that family is her priority. Which of the following perceptions will most likely affect her superior's decision?

Women tend to make incremental decisions based on future plans.

Jiaying is an HR manager at a research firm in China, and her company has opened a branch in the United States. Jiaying has been assigned to assist the HR department in the new branch as they become familiar with the company's policies. Jiaying wants to spend some time getting acquainted with the people in the new branch while she's working with them, but they mainly want information that pertains to the company. Which of the following types of social context is observed in the new branch?

a low context culture

A senior citizen possesses the qualifications and experience necessary for a position in a company and is interviewed by a panel of young managers. He loses the job opportunity to a younger, inexperienced candidate. This is due to:

age discrimination

Online dating Web sites such as eHarmony and Match.com sift through huge amounts of information to compare millions of people across hundreds of different variables and make matches for users in a matter of minutes, sending new matches out on a daily basis. This is an example of:

big data analytics

According to Max Weber, rationality in firms means employee selection and advancement based not on whom you know, but rather on competence and technical qualifications, which are assessed by examination or according to specific training and experience. This forms the basis of the _____ approach of the classical perspective of management thinking.

bureaucratic organizations

Cabinets and Couches is a new furniture company that is in the process of recruiting people. The CEO of the company wants to market his company as having an environment that is highly creative and encourages critical and innovative thinking. How can the CEO attract the best job candidates?

by developing a strong employer brand

A _______ is defined as a planned activity at a special event that is conducted for the benefit of an audience through which managers of an organization provide dramatic examples of company values.

ceremony

Benjamin, an Australian businessman, is assigned to represent his firm and manage a project in Japan. He has been learning about the Japanese culture, how his current environment will change, and the complexities associated with living in a new environment. He has recently returned to Australia from Japan where he met several new people whom he now considers friends. Benjamin is demonstrating the _____ dimensions of a global mind-set.

cognitive and social

Jane is the chief operating officer (COO) at a smartphone manufacturing company. She is responsible for setting the long-term goals for her organization and designing plans to achieve those goals. To gain a broad view of the organizational processes involved and improve her company's value in the industry, Jane mainly needs to employ her:

conceptual skills

The _____ states that management principles are not universal and that managers learn them by experiencing a large number of case problem situations.

contingency view

Which of the following management functions deals with monitoring employees' activities?

controlling

In the context of the types of employee training, a(n) _____ is an in-house training and education facility that offers broad-based learning opportunities for employees—and frequently for customers, suppliers, and strategic partners as well—throughout their careers.

corporate university

The liaison role of a manager encompasses relationships with subordinates, including communication and influence, whereas the leader role of a manager pertains to the development of information sources both inside and outside an organization.

false

Total quality management refers to using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders.

false

While working on building a high-performance work culture, the managers or cultural leaders of an organization must avoid overcommunicating the organizational norms and values to employees.

false

Division of work means that similar activities in an organization should be grouped together under one manager.

false Division of work means that managerial work and technical work are amenable to specialization to produce more and better work with the same amount of effort. This is one of the 14 general principles of management by Henry Fayol.

A ______ for a fast food restaurant would be responsible for the day-to-day activities such as placing orders for food and paper supplies and supervising employees, as well as setting up the weekly work schedules for those employees.

first line manager

Managers in businesses direct their activities toward earning money for their company and its owners, whereas managers in nonprofits direct their efforts toward:

generating some kind of social impact.

A chocolate company that was first set up Belgium gained popularity and had to expand to meet growing demands. It recruited employees from different backgrounds, set up production facilities in several countries, introduced chocolate recipes that included the local flavor in each region, and printed wrappers in several languages. In this scenario, the chocolate company has become a(n):

geocentric company

Vladimir is a manager at an automotive plant in the United States. His company has set up new plants in three other countries in which the labor force is much more cost effective than that of the United States. His company has also struck a deal with an automotive spare part supplier in Brazil to buy its products at a discounted rate. Which of the following is Vladimir's company demonstrating?

global outsourcing

In a , people use communication primarily to build personal social relationships, and meaning is derived from context, setting, status, and nonverbal behavior, more than from explicit words.

high-context culture

_____ are increasingly important for managers to demonstrate at all levels and in all types of organizations.

human skills

In the context of the external environment of an organization, the task environment:

includes the sectors that conduct day-to-day transactions with the organization.

Which of the following is one of the intended outcomes of the North American Free Trade Agreement (NAFTA)?

increased exports among member countries (and spur growth and investment, and expand jobs in all three nations)

Which of the following is a dividend of workplace diversity?

increased understanding of the marketplace

Identify the type of organizational environment that comprises the current employees of a company.

internal environment

The CEO and human resource managers at Droshky, a transport service provider, decide to restructure the organization and develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other countries. They are looking for individuals who understand the organization's mission and values, and they want a process that will require minimum funds. In this scenario, which of the following talent acquisition tools would be the most advantageous for Droshky?

internal recruiting

John is the chief operating officer (CEO) at an advertising company. He conducts bi-weekly meetings with his middle managers through which he motivates them and guides them to achieve their targets. Additionally, John also meets new employees once every few months for general discussions and to brief them about the company's policies and goals. In this case, John exhibits characteristics of the _____ function of management to ensure organizational success.

leading

The use of mathematical tools such as the application of linear programming for optimizing operations and the statistical process control for quality management is a characteristic of the _____ approach of the classical perspective of management thinking.

management science

A(n) ____ is a higher-ranking organizational member who is committed to providing upward mobility and support to a protégé's professional career.

mentor

A _____ is a culture that accepts only one way of doing things and one set of values and beliefs.

monoculture

In the context of the variety of interview approaches, a _____ is one where the interviewer asks broad, open-ended questions and permits the applicant to talk freely, with minimal interruption.

nondirective interview

In the context of diversity initiatives and programs, an organization can expand recruitment efforts by:

offering internship programs to give people opportunities

John is hired as a manager and has to work closely with Christine, a supervisor who has worked for the company for over a decade. For the first few weeks, John shadows Christine and learns company policies and procedures through hands-on experience. In the given scenario, John learns skills related to his job through _____.

on the job training

Fuzz Inc., a well-known soft drink manufacturing company, introduces a new drink into the market, to make up for the company's past losses and regain its position in the market. However, customers reportedly complain about an odd taste in the drink. To correct this, the company invests more effort in improving the product to suit customer needs. The new drink with an improved taste soon becomes popular in the market, fulfilling Fuzz's goals. This scenario demonstrates the concept of:

organizational effectiveness.

Isabelle has a business of her own in Nevada and has entered an agreement with a firm in China to sell her company's products there. Which market entry strategy is Isabelle employing?

partnership

The CEO of a business firm wants to increase the productivity of the employees while minimizing the labor costs incurred by the company. He decides to pay a monthly salary to full-time staff members. However, he also wants to compensate employees for exceptional work through bonuses at the end of every fiscal year. In the given scenario, the CEO can use a _____ to tie a portion of the compensation to employee effort.

pay for performance standard

According to Harvard professor Linda Hill, over the first year of becoming a new manager, one of the keys to success is to transform the way people think of themselves, called ________, which includes learning new ways of thinking.

personal identity

Raoul owns a dry goods store in Germany, which is part of the European Union (EU), where the currency used is the euro. Until the global recession began, his business had steadily grown mainly due to the easy exporting of his products. Everything that he exports is now heavily taxed, which has caused him to lay off a number of employees and severely restrict his business to his own country. Which of the following has negatively affected Raoul's business?

political risks

The tendency to view people who are different as being deficient is known as:

prejudice

_____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

recruiting

Abebi is a manager at a catering company that is responsible for organizing an upcoming wedding. She needs to allocate a portion of her staff to cover this event. As Abebi begins to analyze her staff members' availability for the event, she observes that nearly half the staff team is occupied with another event of an equal magnitude. She then carefully reassigns her staff members to successfully carry out both the events. Identify the role that best captures Abebi's management responsibilities.

resource allocator

Ajay, a young employee working for an online startup company, was recently promoted to the post of a manager. He was asked to help two senior managers understand the applications of a new web-based software that the company had adopted. This is an example of:

reverse mentoring

Jason is the new manager of a local retail store. He is in charge of all the activities that take place at the store. During the first two weeks after joining, Jason carefully monitors each employee's tasks and the time spent on performing each of those tasks. He then organizes the tasks and activities into work groups, standardizes the procedures involved, and allocates a time limit for each work group and procedure. Jason informs his employees that their wage incentives will directly reflect their adherence to the new standards. In this case, Jason's actions are consistent with the ideologies of _____.

scientific management

The Gantt chart, a bar graph that measures planned and completed work along each stage of production by time elapsed, is a tool developed and used in the _____ approach of the classical perspective of management thinking.

scientific management

An African company uses a part of the profits made from the sale of its products to develop and market a portable water purifier for impoverished regions. This device, when mass produced, can be sold at a very low cost. The company plans to partner with people from those regions who can take up sales for the new product and thus earn commissions. Which of the following is the company doing?

serving the bottom of the pyramid

Digitoll is a digital content company with offices in four cities across the world. Recently, Digitoll began using Sammer, an enterprise service, that allows employees to connect with each other. The use of this service has enabled a sense of community within Digitoll by facilitating communication, collaboration, and knowledge sharing. Identify the management approach used by Digitoll.

social business

Two of the most important roles that small business owners play are:

spokesperson and entrepreneur

Jimmy has been working at a firm for eight months and recently attended his half-yearly performance appraisal meeting with Lance, his manager. He feels dejected after his evaluation because Lance gave him poor ratings. He believes that Lance rated him poorly because he is young and is in the process of learning how to adjust to his new position. If Jimmy's belief is true, which of the following performance evaluation errors has Lance made?

stereotyping

In the context of the various sectors included in the task environment of an organization, _____ provide the raw materials that the organization uses to produce its output.

suppliers

Kathy is a manager at a bicycle manufacturing firm. She oversees the functioning of six different departments. The top management of the firm decides to combine two of the six departments and modify the roles of the employees in the new department. However, Kathy is uncomfortable with the modifications and believes that these changes can have a huge impact on the functioning of the other departments. In this case, Kathy's beliefs are consistent with the concept of _____.

systems thinking

Elise, an introvert, joins Berries'n'Desserts, a frozen yogurt company, where staff members sing popular songs while making customers' treats. The majority of Elise's coworkers are extroverted, loud, and outgoing, whereas Elise is shy and reserved. Despite these differences, Elise's peers and supervisors appreciate Elise for her creativity and personality. Which of the following statements is true about the company for which Elise works?

the company embraces the inclusive model of diversity

Which type of organizational culture supports and rewards a methodical, rational, and orderly way of doing things?

the consistency culture

Devon, the owner of a realty company, is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that he will meet with all his employees regularly to discuss their concerns and ideas to show that he values their needs. Which of the following types of corporate cultures is Devon employing?

the involvement culture

Which of the following components of cultural intelligence refers to a person's ability to shift his or her speech patterns, expressions, and body language to be in tune with people from a different culture?

the physical component The third component of cultural intelligence, the physical, refers to a person's ability to shift his or her speech patterns, expressions, and body language to be in tune with people from a different culture.

Brendan works as a shift manager at an automobile company. His job is to ensure that employees complete assembling daily orders. He monitors the employees' time sheets very closely and pulls them up for any tardiness. He enforces strict rules and reports every incident to his higher-ups. Which of the following forms of management thinking is Brendan applying?

theory x

_____ assumes that the average human being learns, under proper conditions, not only to accept but to seek responsibility.

theory y

The attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling organizational resources is called management.

true

Akika Corporation started as a small firm and has grown substantially in the past decade. Its interests span from electronics to real estate and aviation. Akika's board of directors have now decided to create independent business units for and categorize the actions performed under each domain. Each business unit will have distinct roles and responsibilities. Which of the 14 principles of Fayol does this exemplify?

unity of direction

In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly:

values competitiveness and willingness to work long to achieve results.

According to the equal employment opportunity (EEO) guidelines, which of the following would be an inappropriate or illegal question to ask job candidates?

what religious holidays do you observe?