Management Exam 1 Ch 1,2,3,4,10
The environment is said to be ________ when there are few new competitors, little activity from outside groups, and minimal technological breakthroughs. A. stable B. dynamic C. rational D. manageable E. opportunistic
A
Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of ________________. A. managing stakeholder relationships B. exploiting competitors' weaknesses C. increasing simplicity D. manipulation of the environment E. reducing complexity
A
Customers are pressuring Wood Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood Products, these issues fall into the ___________ component of the environment. A. socio/cultural B. political/legal C. economic D. psychographic E. demographic
A
__________ means doing a task correctly. A. Efficiency B. Effectiveness C. Creativity D. Process-focus E. Management
A
Which of the following major concepts of group behavior describes the degree to which members are attracted to one another? A. Status B. Norms C. Size D. Cohesion E. Roles
D
________ is the process of getting things done, effectively and efficiently, with and through other people. A. Organizing B. Management C. Leadership D. Work E. Productivity
B
A key characteristic of an organization is that it has __________. A. a mission statement and a vision statement B. an advisory board C. a purpose D. customers E. stockholders
C
Despite customers' satisfaction with Styrofoam packaging for its Big Mac, many years ago McDonald's changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required McDonald's to make this change. In this way, McDonald's demonstrated ____________. A. social responsibility B. social obligation C. social morality D. social responsiveness E. social superiority
A
In the United States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens because, according to Geert Hofstede, the American culture displays ____________. A. low power distance B. high collectivism C. high power distance D. a short-term focus E. low individualism
A
Knowing what an organization's culture is like is important because: A. you want to find one where you "fit" in B. you want to be able to pursue a graduate degree at some point in your career C. you want to be able to brag to your friends about where you work D. you need to have a stable, safe job so you can pay back your student loans E. you need to know the organization's products
A
McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in Australia, Israel, and other countries around the world. McElroy is engaged in _______. A. exporting B. offshoring C. nearshoring D. licensing E. outsourcing
A
Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development. A. forming B. performing C. adjourning D. norming E. storming
A
Randy likes to volunteer for group assignments, but only with the larger groups. He attends every meeting but never contributes to the work of the group. Randy is guilty of ___________ A. social loafing B. anonymous contribution C. social manipulation D. group shift E. group think
A
The term ___________ refers to factors, forces, situations, and events outside the organization that affect its performance. A. external environment B. regulatory environment C. economics D. culture E. globalization
A
The _______ view is demonstrated by the phrase, "the ends justify the means." A. utilitarian B. rights C. ethical D. reasonable E. justice
A
To plan next year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of team? A. Cross-functional team B. Executive team C. Self-managed work team D. Virtual team E. Problem-solving team
A
Tom's practice of giving a pair of shoes to children in need for every pair of shoes that are purchased is which of the following business practices? A. Social responsibility B. Social strategy C. Social working D. Social responsiveness E. Social decision
A
Using the right decision-making process increases the probability of a desirable outcome, which is defined as: A. one that solves a problem B. one that points out weaknesses C. one that costs the least amount of money to implement D. one that can be implemented easily E. one that highlights strengths
A
When General Motors and Toyota created NUMA to build cars in California, they formed a _________. A. joint venture B. strategic alliance C. domestic subsidiary D. franchise E. foreign subsidiary
A
Which of the following is an advantage of group decision making? A. Increased acceptance of the decision B. The right decision is determined C. Everyone sees the issue in the same way D. Employees are energized E. Less time is used
A
Which of the following is not a characteristic of ethical workplaces? A. Employees take individual responsibility for acting ethically. B. Supervisors reinforce ethical behavior. C. Leaders serve as good role models. D. Employees participate in ethics training and are encouraged to know and follow the organization's code of ethics. E. Colleagues support each other in doing right.
A
A manager's ________ depends on their own morality, values, personality, and experiences. A. utilitarian view B. ethical behavior C. rights view D. success E. theory of justice
B
Business decisions based on communicating openly with various stakeholders to understand their requirements, and factoring economic, environmental, and social aspects into how they pursue their goals, is more like to achieve __________. A. management engagement B. sustainability C. market share D. financial success E. employee satisfaction
B
During his orientation, Ned heard the story of how Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other stories, ____________. A. Ned learned his job description does not limit his responsibilities B. Ned learned about the corporate culture C. Ned learned the corporate officers are just regular guys D. Ned understood the company's mission and vision E. the company illustrates its work standards to new employees
B
It is important to remember that ___________. A. standing groups will progress through each stage only once B. groups need not progress through each stage in order, and some even backslide, particularly if membership changes C. every group will go through each of the five stages D. ad hoc groups often skip the norming stage E. groups are more effective than individuals
B
It is only after ordering and picking up her new desk that Danielle realizes the desk is too big for her office. This is an example of a failure in which step? A. Step 3 B. Step 7 C. Step 5 D. Step 1 E. Step 4
B
John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in ________. A. leadership B. employee satisfaction C. chaotic environments D. planning E. getting things done
B
Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of ______________. A. ineffectiveness B. inefficiency C. inefficacy D. ineptitude E. ineffableness
B
Which of the following is not a reason for taking a course in management? A. Understanding why good managers are needed in organizations B. Managing is simply common sense C. Understanding why your boss acts the way he or she does D. Finding out how organizations work E. Helping improve the way organizations you care about are managed
B
________ identified ten different but highly interrelated roles performed by all managers, regardless of their level within the organization. A. Robert E. House B. Henry Mintzberg C. Frederick Herzberg D. Abraham Maslow E. Henri Fayol
B
__________ represents ways in which people in an organization are different from one another. A. Population B. Diversity C. Discretion D. Race E. Ethnicity
B
It is important to remember that ___________. A. groups are more effective than individuals B. ad hoc groups often skip the norming stage C. groups need not progress through each stage in order, and some even backslide, particularly if membership changes D. standing groups will progress through each stage only once E. every group will go through each of the five stages
C
Jan does not intend to become a manager. It is still a good idea for her to study management because ___________. A. understanding how organizations are managed will help Jan find the best-fit employer B. Jan may someday want to find a mentor and studying management will teach her what to look for C. as an employee she will still most likely report to a manager D. she may one day decide to launch her own business E. without studying management, Jan will never understand why some businesses prosper and others fail
C
Merriam Webster's 2014 Word of the Year was: A. Fit B. Attitude C. Culture D. Values E. Workplace dynamics
C
Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the menu, works on marketing the lunch specials, and leads a staff of 24. Which of the following best describes Ross's position? A. Nonmanagerial B. Shift lead C. Manager D. Organizer E. Supervisor
C
Sammy is really enjoying her new job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble with? A. Interpersonal skills B. Technical skills C. Political skills D. Organizing skills E. Conceptual skills
C
Social loafing is a very individualist perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in teams? A. Structure B. Incubation C. Global perspectives D. Cohesion E. Process
C
Top managers of McDoogals decided to put their new restaurant on the campus of City University. This is the first new restaurant for McDoogals in 25 years. This is an example of what type of decision? A. Rational B. Organizational C. Nonprogrammed D. Structured E. Satisficing
C
Creativity requires which of the following? A. Competition B. Group process C. The right amount of time D. Expertise E. Incentives
D
Environmental ________ refers to the degree of change and complexity in the organization's environment. A. pace B. dynamics C. change D. uncertainty E. complexity
D
Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a _________ arrangement. A. partnership B. joint venture C. strategic alliance D. licensing E. franchising
D
In a culture described as "ready-fire-aim," managers would spend most of their time doing which of the following? A. Analyzing the decisions to be made B. Conferring with leadership C. Project planning D. Taking action E. Seeking consensus with others
D
It is time to decorate the event hall for the company Christmas party. For this activity, a _________ group would be better because they are better at ___________. A. large; figuring out what to do B. small; generating ideas C. large; finding facts D. small; getting the job done E. large; problem solving
D
Jennifer recently began working in the auditing department of a mid-size accounting firm. One good way for her to learn acceptable office behavior in this new role is to ___________________. A. check with the American Institute of CPAs for guidelines B. search YouTube for videos related to accounting firms C. call friends who are accountants for advice D. observe what other people in the office do E. check with her neighbors
D
John is trying to decide whether or not a team is the best approach to reach the division's goals. When he assesses what is needed to reach the goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the "team tests" we use to determine if a team will do better than an individual? A. Can the work be done better by more than one person? B. Does this require a certain expertise? C. Will the team be cohesive? D. Is there interdependence between the tasks? E. Does the work create a common goal?
D
Lori is facing a new dilemma. She must decide whether Joanne or Dawn will be able to move into the vacant office. This kind of thing doesn't happen often around here. Lori is facing what kind of problem? A. rational B. programmed C. organizational D. unstructured E. satisficing
D
Maria is a very logical person and is facing what she feels is a very important decision. For that reason, Maria will be following the model of __________ decision making. A. satisficing B. timely C. organizational D. rational E. bounded
D
Ross does enjoy managing the lunch shift at Chez le'Steak. It is a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an every day basis. Which type of manager best describes Ross's position? A. Supervisor B. Middle manager C. Top manager D. First-line manager E. Team leaders
D
Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following? A. Lead B. Supervisor C. Guide D. Management E. Efficiency expert
D
The Ethics & Compliance Initiative (formerly the Ethics Resource Center) does a biennial comprehensive ethics survey of workers. Which of the following trends indicating the number of employees who observed ethical misconduct at work is correct? A. 2009 - 45 percent; 2011 - 55 percent; 2013 - 41 percent B. 2009 - 41 percent; 2011 - 45 percent; 2013 - 55 percent C. 2009 - 55 percent; 2011 - 41 percent; 2013 - 45 percent D. 2009 - 55 percent; 2011 - 45 percent; 2013 - 41 percent E. 2009 - 41 percent; 2011 - 55 percent; 2013 - 45 percent
D
The animosity between Harlan and Chastity is about to tear the group apart. Both want to be the leader and have solicited support from the other group members. This group is in the __________ stage. A. adjourning B. performing C. norming D. storming E. forming
D
The idea that individuals tend to arrive at the same conclusion in group decision making is called __________. A. rational agreement B. group conformity C. group assembly D. groupthink E. structured group
D
What's the management myth in this chapter? A. Teams can be very effective in accomplishing tasks but not always. B. Work teams are found everywhere in organizations. C. Sometimes teams are effective at accomplishing work tasks and sometimes individuals are. D. Teams almost always outperform employees working individually. E. All of these are management myths.
D
When employees focus their behavior on the key values of the organization, the organization is said to have a ________ culture. A. behaviorally-driven B. omnipotent C. dynamic D. strong E. well absorbed
D
When picking out her new desk, Danielle would like one that is large, has 3 drawers, and has blue tooth technology built-in. This represents which of the following steps of the decision-making process? A. Step 4 B. Step 5 C. Step 3 D. Step 2 E. Step 1
D
When the University of Burgsville built three plants in Northeast Asia to manufacture seat cushions, they were using what common practice? A. Global sourcing B. Strategic alliance C. Joint venture D. Foreign subsidiary E. Licensing
D
Without even saying it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group concepts? A. Status B. Size C. Roles D. Norms E. Cohesion
D
At STU Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every year, the team with the highest productivity receives a bonus and a jacket for each member. In these ways, the corporate culture is perpetuated through ___________. A. artifacts B. organizational stories C. language D. material symbols E. corporate rituals
E
Because the German culture is one of order and structure, German organizations often have many rules and regulations. Decisions in this environment often are __________. A. rational B. done in groups C. unstructured D. programmed E. approved in the appropriate channels
E
Group cohesiveness contributes to the performance of the organization when _____________. A. attitudes are unfavorable and cohesiveness is moderate B. cohesiveness is low and goals are supported C. employee attitudes are unfavorable but cohesiveness is high D. cohesiveness is moderate and commitment to the goals is high E. the goals of the group are aligned with the goals of the individuals
E
It is important that groups carefully select their standards of behavior because ______________. A. those standards will to a large degree determine the success rate of the group Your answer is not correct.B. before the group can begin to perform, its norms must be approved by management C. a pack mentality could result if the norms are too aggressive D. setting them too high will paralyze the group E. group members tend to conform to the group norms so they will fit in
E
Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and making her team feel empowered. Jenny is leveraging which of the following management skills? A. Political skills B. Organizing skills C. Technical skills D. Conceptual skills E. Interpersonal skills
E
Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development. A. storming B. performing C. adjourning D. norming E. forming
E
Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from shipping/receiving and one from purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a _____________ team. A. self-managed B. virtual C. process D. problem-solving E. cross-functional
E
What evidence do we have that teams are not always the best choice for accomplishing tasks? A. Teams often create negative synergy. B. Teams "allow" social loafing where individuals "coast" on the efforts of others in the group. C. Exceptionally talented individuals almost always outperform teams, especially when the work requires highly creative thinking. D. Teams often do riskier things because responsibility for outcomes is dispersed. E. All of the above.
E
When Ross is sensitive to the culturally based holidays of his employees, he is focused on his employees' ________. A. race B. identity C. heritage D. culture E. ethnicity
E
When there's a good person/organization fit, A. you won't need to work as hard to get ahead B. your career advancement will be affected negatively C. your work relationships won't be any stronger or better than when there's a poor person/organization fit D. your happiness at work won't be affected E. you'll find yourself working in a more pleasant work environment
E
Which of the following is an important reason for taking a course in management? A. So you know why good managers are needed so much in organizations B. So you know how an organization "works" C. So you can help improve the way organizations you care about are managed D. So you can increase your odds of getting a job and succeeding at it E. All of the above are important reasons for taking a course in management
E
Which one of the following would be considered a flexible work arrangement? A. A piece-rate production worker leaves after meeting her daily quota. B. A production worker works first shift one week, second shift the next week, and third shift the following week. C. A teaching assistant works only during the academic year from August through May. D. A part-time worker in a small independent retailer works 28 hours per week, 16 of which are on Friday and Saturday. E. A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.
E
__________ is a company's ability to achieve its business goals and long-term shareholder value by integrating economic, environment, and social opportunities into its strategy. A. Alignment B. Greening C. Subsidiary compliance D. Social responsibility E. Sustainability
E
__________ is(are) an example of the external environment. A. Stakeholders B. Culture C. Employee competencies D. Leadership E. Gender
E
Barbara oversees the work of four vice presidents of finance, human resources, engineering, and marketing. Barbara is a _______________. A. top manager B. first-line manager C. middle manager D. team leader E. non-manager
A
Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid hourly, his labor cost per unit is also the highest in the department. We could say that Dave is ____________. A. effective but not efficient B. both efficient and effective C. neither efficient nor effective D. at risk of losing his job E. efficient but not effective
A
Work groups differ from work teams in that _______________. A. work team members generally have complementary skills B. the work of group members requires joint effort C. work team members work interdependently D. group members hold each other accountable E. group members work collectively and share information
A
inda is ready to take her business to the next level. She wants to build her customer-community beyond her walls. Which of the follow should she try? A. Social media B. In-house customer groups C. Employee feedback D. Suggestion boxes E. Newspaper ads
A
A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose. A. organization B. team C. ad hoc committee D. department E. workgroup
A
After working for three days on a client presentation, Michael determined that it was good enough for his clients. This is an example of ____________ decision making. A. satisficing B. bounded C. timely D. rational E. programmed
B
Culture most readily impacts all of the following except ________. A. strategic steps B. competitor actions C. employee behaviors D. leader decisions E. flow of information
B
One distinctive characteristic of Gen Z is ______________. A. none have yet graduated from high school B. their primary means of social interaction is online C. they represent more than a third of the United States population D. their political attitudes tend to be more liberal than other generations E. they see less reason to obtain a driver's license than other generations
B
Teams can create negative synergy because of: A. functional conflicts, disinterest, communication failures, incompatibilities B. dysfunctional conflicts, disinterest, communication failures, incompatibilities C. functional conflicts, high levels of interest, great communication, compatibilities D. dysfunctional conflicts, high levels of interest, communication failures, incompatibilities E. dysfunctional conflicts, disinterest, communication successes, incompatibilities
B
To demonstrate a commitment to ethical behavior among both managers and employees, a company should ______________. A. remain silent when less-than-desired results are achieved B. reward ethical behavior, particularly when the decision results in a less-than-desirable outcome C. threaten to discipline employees who do not achieve their goals D. reward results regardless of how they are obtained E. punish employees who fail to meet goals regardless of their behavior
B
Which of the following is a true statement? A. Employees are less ethical today. B. Employees are not less ethical today. C. Employees rarely face ethical dilemmas. D. Only managers deal with ethical dilemmas. E. How ethical employees are cannot be measured accurately.
B
Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable. Malinda's concern falls into the ______________ component. A. technological B. demographic C. political/legal D. global E. socio/cultural
C
Google is known as a company that is constantly moving to the "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this represent? A. Aggressiveness B. People orientation C. Innovation and risk taking D. Stability E. Attention to detail
C
How do you know a decision is a good decision? A. By the outcome and results B. By the outcome and the process C. By the process D. By the outcome E. By the results
C
Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the ___________ component. A. sociocultural B. political/legal C. economic D. demographic E. regulatory
C
The founder of ABC Corp., who had only an eighth grade education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the company's tuition assistance program, she told him there was no tuition assistance available. This situation exemplifies the statement that _____________. A. experience is the best teacher B. not all learning comes from books C. a company's culture affects the decisions managers make D. weak cultures still have a strong impact on employee behavior E. the founder is out of touch with reality
C
When Montgomery Regional Hospital uses a radiologist in Egypt to read CAT scans, they are using what common practice? A. Licensing B. Joint venture C. Global sourcing D. Importing E. Subsidiary
C
Which one of the following practices would Frank, a Gen Y manager, find desirable? A. Frank's job is steady, regular, and predictable. B. All the managers, including Frank, meet once a month in person to discuss customer quality issues. C. Frank receives frequent comments from his supervisor about his performance and the performance of his team. D. Cell phones and tablets are not allowed at the monthly meetings. E. Frank's supervisor is very hands-off. He gives very little direction regarding projects and goals.
C
Which one of the following would be considered a family-friendly practice? A. Daryl's company provides him with a cell phone and allows him to make personal calls on it. B. Chuck is allowed to take a company-owned laptop with him on vacation to Milan, Italy. C. Deanna's employer allows her to work any eight-hour time period between 6 a.m. and 6 p.m. D. Eileen's employer provided her with a list of child care providers within 30 minutes of the workplace. E. Ed, a single parent, was required by his employer to accept part-time hours so he could care for his toddler.
C
________ are the people who direct the activities of others in an organization. A. Line workers B. Directors C. Managers D. Subordinates E. Officers
C
A code of ethics will be more effective if _____________. A. rule breakers are dealt with privately B. managements actions are hidden from view C. the code is vague and open to interpretation D. management sets the example and deals with unethical behavior promptly and publicly E. it is posted on every bulletin board in the facility
D
Which of the following shows the correct sequence of the decision-making process? A. identify problem...develop alternatives...analyze alternatives...select alternative...implement alternative...evaluate decision effectiveness B. identify decision criteria...develop alternatives...analyze alternatives...select an alternative C. identify problem...allocate weights to criteria...identify decision criteria...develop alternatives...analyze alternatives...select alternative...implement alternative...evaluate decision effectiveness D. identify problem...identify decision criteria...allocate weights to criteria...develop alternatives...analyze alternatives...select alternative...implement alternative...evaluate decision effectiveness E. identify problem...develop alternatives...analyze alternatives...select an alternative....implement alternative
D
Which of the following statements best explains why customers are important to managers? A. Only customers generate ideas for product improvements. B. Employee attitudes play no role in customer satisfaction. C. Focusing on customers is the responsibility of marketers. D. Without customers, most organizations would cease to exist. E. Employees must be willing to do what's necessary to please the customer.
D
A few decades ago, PETA (People for the Ethical Treatment of Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon did, we can say it ______________. A. met its social obligation B. failed in its fiduciary responsibility C. violated its covenant with its shareholders to maximize shareholder wealth D. expected an increase in profits from the publicity E. acted with social responsiveness
E
By studying management we can expect to learn which of the following? A. Six Sigma B. Operations C. Leadership D. Project management E. What good managers do
E
Taking a course in management is appropriate ONLY for: A. Future managers B. Those students majoring in fields other than business C. Those students who are majoring in management D. Individuals who have not had management experience E. All students, regardless of major or management experience
E
The customer care team has leveraged ________ to be the very best. They have a great deal of cooperation and have little in fighting. A. reward system B. leadership C. resources D. structure E. trust
E
The idea that a manager's ability to affect performance is constrained by external factors represents a _______ view of management. A. performance-driven B. internal C. environmental D. omnipotent E. symbolic
E
The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group development? A. Forming B. Storming C. Adjourning D. Performing E. Norming
E
