management exam 1 homework

management in a small business is ______ important as management in a large organization

equally as

the idea of equal pay for equal work by men and women is an expression of _______

distributive justice

a company has _____ when its managers are honest, treat customers and employees fairly, and serve as role models

ethical leadership

your moral principles and values, or ______ determine what you view as right and wrong and how you behave accordingly

ethics

the activities that managers like the ______ include controlling subordinates, handling paperwork, and managing time pressures

least

if a decision is deemed immoral because it violates someone's right to freedom of speech or freedom of movement, the _______ approach to ethics has been used

moral-rights

what can managers do to shape an organization's culture?

over-communicate company values, establish a vision for the company, reward employees when they act in accordance with the company's vision

an organization's investors and shareholders, employees, customers, and suppliers are considered its _______, in contrast to human rights activists, environmental organizations, and the communities where it does busniess

primary stakeholders

the _______ of office depot includes amazon.com where many people order office supplies, as well as manufacturers of office supplies

task environment

which are true about organizational culture?

the actions managers take can change a company's culture, employees may be unaware of the underlying assumptions that guide an organization's culture, culture can create a competitive advantage for a company

when conducting studies, researchers need to be careful of _________, or the possibility that their active participation with study participants can influence the data

the hawthorne effect

culture can be defined as ______

a set of key values, beliefs, and norms

external control and the threat of punishment are not the only means for bringing about effort toward organizational objectives. a person will exercise self-direction and self-control in the service of objectives to which he or she is committed

theory Y

a set of interrelated parts that functions as a whole to achieve a common purpose

system

this individual was a practicing psychologist who observed that his patients' problems usually stemmed from an inability to satisfy their needs

abraham maslow

based on theories from psychology, sociology, anthropology, and economics, the _________ conducts the scientific studies of human behavior to prescribe new management techniques

behavioral sciences approach

Today's workplace is changing. Managers are less likely to adopt a ______ leadership style. Now managers are more likely to create a ______ work environment.

command and control; flexible

some companies today are using social media to learn more about the other companies in their industry. _____ such as this creates an ethical dilemma because our laws and values surrounding intelligence gathering are not clear cut

competitive intelligence

becoming a manager means a profound transformation in the way people think of themselves, called personal ____ which includes letting go of deeply held attitudes and habits and learning new ways of thinking

identity

her background as a social worker informed her writings on reducing conflict in organizations- she stressed the idea that leaders must work with people rather than implementing a set of techniques

mary parker follett

managers in nonprofit organizations must prioritize the needs of ______

multiple stakeholders

proposed by frederick taylor, the _________ approach requires managers to use a rational method to develop the right tools and procedures for an individual job and then have all workers do the job the same way

scientific management

when managers use environmental and social impacts as criteria in all their decision making, ______ is an important part of their philosophy

sustainability

the average human being has an inherent dislike of work and will avoid it if possible

theory X

broadly, ___________ emphasizes the importance of people in the organization

the humanistic perspective