Management Exam

What is a strategy?

A comprehensive plan for accomplishing an organization's goals.

Which OD approach would be used to address significant conflict that exists within an organization?

third-party peacemaking

Raul works in an environment that has little segmentation and few elements. What can be said about the degree of homogeneity in his environment?

It is relatively simple.

Google wanted to compete more effectively against Apple, so it offered to buy Motorola Mobility. This is an example of a(n) ____ plan.

Strategic

Why are lending institutions such as banks more likely to help finance the purchase of an existing business than a new business?

The risks are better understood.

Which of the following circumstances would most likely result in the use of a planning task force to help develop plans?

There is a special circumstance to be addressed.

How is an organizational threat different from an organizational weakness?

Threats are uncovered by analyzing the organization's environment, while weaknesses are internal to the organization.

How can managers use knowledge of theory and history in contemporary organizations?

as the basis for new, personal theories

Which of the following is a recent business trend?

better survival rates of entrepreneurial ventures

How has legislation such as the Civil Rights Act of 1964 served to increase diversity in the workforce?

by forcing organizations to hire from a broad labor pool

Companies should invest carefully and closely monitor a ____, which is a product that has a small share of a growing market.

question mark

What is a piecemeal response to circumstances as they develop?

reactive change

The area that increases the difficulty of an organization performing at a high level is a ____.

threat

What is the role of regulatory agencies in the task environment?

to protect the public

Why would managers want to implement organizational development practices within their organization?

to take advantage of the skills and abilities of employees

Which is an international strategy in which a company attempts to combine the benefits of global scale efficiencies with the benefits and advantages of local responsiveness?

transnational

Employees are more likely to be motived to participate in activities, follow rules, and accept outcomes when the perceive a high level of ____.

procedural justice

An organization that implements a defender strategy focuses on ____.

protecting its market from new competitors

Organizational opportunities are ____.

areas in the environment that may generate higher performance

Employees at Pollack Food Services are expected to report any suspected illegal or unethical conduct by members of the organization. This is a policy that encourages ____.

whistleblowing

Where do ethical breakdowns of senior leadership generally start ____.

with a breakdown of corporate governance

What is a coalition?

An informal alliance of individuals or groups formed to achieve a common goal.

Which of the following is true of business process changes?

Business process change requires a careful blend of top-down and bottom-up involvement

Roberto is a strong believer in social responsibility, and wants his company to become more socially responsible. Which argument would he make to support his belief?

The company has surplus revenues that could be used to solve social problems.

Which of the following is an advantage of starting a business from scratch?

The entrepreneur is free to choose inventories and locations.

When is a multidomestic strategy particularly effective for international firms?

When there are clear differences among markets.

When an earthquake struck, office buildings began to evacuate people. Because building evacuations have happened before, most office buildings have ____ for this type of event.

a standard operating procedure

You just wrote a short-range plan in support of an intermediate plan. You based this plan on your best estimate of future environmental conditions. What kind of plan did you write?

action

Which type of managers tend to be generalists and not associated with any particular functional area?

administrative

What is a general factor that contributes to the success of small businesses?

analysis of market conditions

Most successful entrepreneurs ____.

carefully analyze market conditions

Which type of planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise?

contingency

Companies that meet their economic and legal responsibilities but do not go beyond them are exhibiting a(n) ____ approach to social responsibility.

defensive

The administrative model of decision making ____.

describes how decisions are actually made

Which activities are aimed at analyzing the current condition of an organization through the use of questionnaires, opinion surveys, interviews, archival data, and meetings to assess the various characteristics of the organization?

diagnostic

Management has announced new procedures for new project launches. Stella and Dani reviewed the new procedures and compared them with current practices. While they see that the current practices could use some modifications, their assessment shows that the new procedures would be less effective and, in the long run, slow down development time and impact long-term growth. As a result, Stella and Dani are resisting this change. What is the basis of their resistance?

different perceptions

Inflation, the cost of living, and money supplies are all external forces for change in the ____ dimension.

economic

The National Labor Relations Act of 1935 requires organizations to recognize and bargain with a union if that union has been legally established by an organization's ____.

employees

Azim is using an enterprise resource planning system to help monitor the activities of consumers and competitors. He plans to use this to make recommendations for future planning. What process is Azim engaged in?

environmental scanning

Fox News covers stories from what many believe to be a right-of-center political point of view. They use a(n) ____ strategy to differentiate their product from other news outlets.

focus

The most important element of a business plan's financial plan is the cash budget, which shows ____.

how much money is needed to start the business and keep it operating

The extent to which an organization is affected by or involved in businesses in other countries refers to its ____.

international dimension

What can government appointed agencies who monitor and control certain aspects of business activity do to implement legislation on organizations that violate regulations?

levy fines

The National Organization of Women (NOW) hire staff who work to influence legislators to support NOW's positions. NOW uses ____ to includes government

lobbyist

Which of the following is(are) used to promote products or services and the overall public image of the organization?

marketing and sales

Decentralizing power in the hands of a local subsidiary ____.

may make it difficult to transfer learning from one subsidiary to another

The National Association of Women Business Owners is best known for providing ____.

networking forums for entrepreneurs

Groupthink ____.

often leads to choosing a wrong alternative

What involves balancing and reconciling possible conflicts among goals?

optimizing

A change in reporting relationships within an organization is an example of change in the area of ____.

organization structure

Competitors are BEST described as ____.

organizations that compete with other organizations for resources

Which of the following forces for change is present in the task environment of an organization?

prices at which suppliers sell raw materials

As a manager, Kaia is working closely with employees to help them become accustomed to the new equipment they are using. She wants them to make these new processes part of the system. Which part of the Lewin model is Kaia using?

refreezing

A ____ business sells directly to consumers products manufactured by other firms.

retail

Hewlett Packard contemplated selling its PC division, eliminating one of the markets it competes in. This is an example of change in ____.

scope

The purpose of planning and decision making is to ____.

serve as a guide for future activities

Determinants of organizational culture include ____.

shared experiences

Which of the following are federally licensed to borrow money from the Small Business Administration and to invest it in or lend it to small businesses?

small business investment companies

Goals developed by top managers that address broad issues in the organization are ____ goals.

strategic

Which of the following directly follows from the organization's mission?

strategic goals

A ____ is an example of a first-line manager

supervisor

Which type of plans are an organized sequence of steps designed to execute strategic plans?

tactical

A(n) ____ for Choice Waste Management could be "to develop a recycling campaign for rural communities of less than 1000 customers." It would develop naturally out of a strategic goal seeking "to increase recycling by 10% everywhere."

tactical goal

Which skills are most important for first-line managers?

technical

When organizational change involves planned alteration of work sequence or work activities, the change primarily occurs in the area of ____.

technology and operations

The Coca-Cola Foundation awarded grants to communities for water conservation and community recycling. This is an example of which area of social responsibility?

the natural environment