Management Final

_______ is a formal statement that acts as a guide for the ethics of how people within a particular organization should act and make decisions.

A code of ethics

_______ is a standing plan that designates specific required action.

A rule

Which one of the following is a disadvantage of division of labor?

It can result in workers getting bored with their work.

What is the major purpose of feedback in the communication process?

It is used by the source to ensure successful communication.

Which one of the following is a valid observation of management and leadership?

Leadership is considered a subset of management.

Alisa is trying to determine how to get her employees more involved in the company's plans and goals. Which one of the following actions could she take as she begins identifying the goals for her department for the upcoming year?

Let the people responsible for attaining the objectives have a voice in setting them.

________ organizations are also called project organizations.

Matrix

________ refers to all the organizational assets available for activation during the production process.

Resources

________ indicates that behavior can be considered ethical if it provides the most good for the greatest number of people.

The utilitarian standard

A potential disadvantage of planning is that it can take up too much managerial time.

True

Any individual or group that is directly or indirectly affected by an organization's decisions is called a stakeholder.

True

As a manager's career advances from lower-level management to upper-level management, conceptual skills become more important and technical skills less important while at the same time their time spent planning increases and daily leading of operational employees decreases.

True

Unity of command is the management principle that recommends that ________

an individual have only one boss

A manager's focus should be on hiring ________ human resources to better ensure individuals within the organization make valuable contributions towards management system goal attainment.

appropriate

The capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own feelings as well as the emotions in relationships with others, is called _______

emotional intelligence

At what stage do individuals commonly move to different jobs within the same company, to different companies, or even to different industries?

establishment stage

________ is the process of establishing orderly uses for resources within the management system.

organizing

Value Innovations Inc. engages in selling computers and other electronic components through telephone and Web orders. The company has decided to change some of its policies. When recruiting employees, it will now focus primarily on the attitudes of individuals. Here, the company is concentrating on a(n) ________ factor.

people

Organizational effectiveness depends primarily on activities centering around three classes of factors. The factors are _______

people, technology, and structure

The process of reviewing individuals' past productive activity to evaluate the contribution they have made toward attaining management system objectives is known as ________

performance appraisal

_______ attempt to describe an individual's personality dimension in such areas as emotional maturity, subjectivity, honesty, and objectivity.

personality tests

When Apple donates computers for educational purposes, the company is said to be working towards enhancing its ________ efforts.

philanthropic

The process of determining how an organization can get where it wants to go and what it will do to accomplish its objectives is known as _______

planning

Lobbying efforts by interest groups and progress on the passage of laws are examples of the ________ component of the general environment.

political

The managerial grid proposes that various managerial styles can be described by a manager's concern for ________.

production and people

A manager is considered efficient and effective if the manager ________

reaches goals and does not waste resources

Which one of the following is the first step in the organizing process?

reflect on plans and objectives

Which one of the following approaches to leadership suggests successful leadership requires a unique combination of leaders, followers, and leadership circumstances?

the situational approach to leadership

Entrepreneurs are most likely to exploit an opportunity when _______

they perceive that they have the support of important stakeholders

Which one of the following approaches to leadership views the personal characteristics of an individual as the main determinants of how successful that individual could be as a leader?

trait approach

The three sustainability gauges for organizational development — economy, environment, and society — considered collectively are commonly referred to as the _______

triple bottom-line

The technique commonly used to gain an understanding of a position to be filled so that the broad range of potential employees can be narrowed intelligently is known as ________

job analysis

Which one of the following is an objective of a human resource inventory?

keeping the management up to date about the possibilities for filling a position from within

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters. This is an example of _______

lateral communication

Which one of the following steps in the planning process should precede the others?

list alternative ways of reaching objectives

In terms of the life cycle theory of leadership, what do we call the ability of followers to perform their job independently, to assume additional responsibilities, and to desire to achieve success?

maturity

The ability of entrepreneurs to understand how to turn a new technology into a product or service that will be valued by consumers refers to the ability to assess _______

means-end relationships

The document that is written by management and describes and explains what the purpose for which the organization exists is the ________.

mission statement

When Nintendo Crescendo, an electronics company, develops and markets the Wii gaming system, it is an opportunity that has arisen from a ________.

new product or service

A summer storm just passed through the town of Chester Oaks and caused much roofing and siding damage to homes. This storm offers a(n) ________ to roofing and siding contractors.

opportunity

Although an opportunity may exist, it needs to be recognized first. This is _______

opportunity identification

Which of the following demonstrates the correct sequence in the stages of entrepreneurship?

opportunity identification, opportunity evaluation, opportunity exploitation

When executives were asked to rank essential skills employees need in their jobs ________ skills ranked as number one.

oral and written communication

Measuring the present socially responsible activities of an organization to assess performance in those areas is known as a/an _______

social audit

Long-range planning that focuses on the organization as a whole is ________

strategic planning

The bodily strain that an individual experiences as a result of coping with some environmental factor is called _______

stress

The first step of strategic management is designed to ______

study the organizational environment

According to Robert Katz, applying specialized knowledge and expertise to work-related techniques is a characteristic of ________

technical skills

Two tools often used in the selection process are ________

testing and assessment centers

According to Porter, threat of new entrants refers to _______

the ability of new firms to enter an industry

A whistle-blower is ________.

the employee who reports the alleged activities of the firm

Management principles are considered to be universal because _______

the principles of planning, organizing, influencing, and controlling are the same across organizations

A manager makes sure the job gets done whereas a leader cares about and focuses on the people who do the job.

true

Because strategic planning focuses on the long term and tactical planning on the short term, strategic plans cover a relatively long period of time whereas tactical plans cover a relatively short period of time.

true

Bureaucracy can be characterized as a management system with detailed procedures, rules, and a clearly outlined organizational hierarchy with impersonal relationships among organization members.

true

In general, the closer the subordinates are in location to each other, the more of them managers can supervise effectively.

true

In the area of equal employment opportunity, the basic purpose of positive movement is to eliminate barriers and increase opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals.

true

Which of the following is an example of an opportunity that has arisen from new uses for raw materials?

using corn to produce ethanol

Which of the following is an example of an opportunity that arose from the use of a new method of organizing?

using the Internet to sell a product

It is important for an organization to ensure that the objectives set for its employees are _______

within reach, but not easy reach

According to Drucker, which one of the following key areas for organizational objectives is more personal and subjective in nature, and hence likely to arouse managerial opposition?

worker performance and attitude

________ departmentalization focuses on locations, while ________ departmentalization focuses on the individuals who procure the firm's goods and services.

Geography; customer

Which one of the following is a common reason behind employee resistance to change?

Individuals fear some type of personal loss.

Which one of the following statements is most closely associated with the concepts of the path-goal theory of leadership?

Managers can facilitate job performance by showing employees how their performance directly affects their receiving of rewards.

Which one of the following should the source do to gather nonverbal feedback?

Observe the destination's gestures and facial expressions.

Which of the following is a disadvantage of using performance appraisals?

Performance appraisals focus employees on short-term rewards rather than on issues that are important to the long-run success of the organization.

_______ is the degree to which a person or an entity can meet its present needs without compromising the ability of other people or entities to meet their needs in the future.

Sustainability

Research suggests that organizations started by entrepreneurial teams tend to perform better than those started by individual entrepreneurs working by themselves. What is this attributed to?

The combination of diverse skills, experiences, and relationships of the entrepreneurial team members.

Which one of the following is true regarding serial transmission?

The message becomes distorted as the length of the series increases.

Which of the following suggests that an organization is acting unethically?

The public pressures legislators and other government officials to enforce existing regulations.

Entrepreneurial alertness refers to an individual's ability to notice and be sensitive to new information about objects, incidents, and patterns of behavior in the environment.

True

Planning is concerned with setting objectives for organizational success, while controlling is concerned with monitoring the actual performance of the organization's success.

True

Premises are the assumptions upon which alternatives to reaching organizational objectives are based.

True

Social responsibility is the managerial obligation to take action that protects and improves both the welfare of society and the interests of the organization.

True

The four basic management functions are planning, organizing, influencing, and controlling.

True

When using PERT, the sequence of events requiring the longest period of time is considered to be critical because one delay in the activities results in delays in the completion of a project.

True

Which one of the following is an advantage of establishing virtual offices?

Virtual offices enable cost reduction.

Five styles of decision making, ranging from autocratic to consultative, are identified in the ______

Vroom-Yetton-Jago Model

A(n) ________ is a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire.

assessment center

A single-use financial plan that covers a specified length of time is known as a(n) _______

budget

An SBU with a large market share of a low-growth market is a ________

cash cow

Managers attempting to settle a workplace conflict who feel a solution completely acceptable to everyone would be difficult to reach and therefore focusing on a solution that gives employees involved in the conflict a part of what they wanted is using a/an ________ technique for handling the conflict.

compromising

According to the OSU studies, the behavior that reflects friendship, mutual trust, respect, and warmth in the relationship between leader and follower is called _______

consideration behavior

What will entrepreneurs study in a feasibility analysis?

customer demands, structure of the industry, ability to provide the new product or service

Which one of the following leadership facets is highlighted in the Tannenbaum and Schmidt Leadership Continuum?

decision making

In building a career, an individual should be focused on ________ to qualify for the next planned job and not simply taking a job with the highest salary.

developing skills necessary

______ behavior is aimed at telling followers what to do and how to do it.

directive

Carolyn joins Arbitrar Consultants as a sales trainee. Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company. This is an example of _______

downward communication

If a manager reaches goals but wastes resources doing so, the manager is considered to be ________

effective and inefficient

Making changes on a tentative basis increases resistance to organizational change.

false

The increasing need for information in today's society is an example of a microbarrier to communication.

false

_______ is a technique for managing conflict in which managers use their authority to resolve conflicts.

forcing

The organization structure at Kinetic Machines is horizontally divided into Marketing, Finance, Production, and R&D departments. Identify the departmentalization mode being used here.

functional

________ is a strategy adopted by management to increase the amount of business that an SBU is currently generating.

growth

The purpose of the influencing function of management is ________.

guide the behaviors of employees to attain the organization's goals

Jewel Delight is planning to compete using a differentiation strategy. Doing this means they will have what kind of products in their jewelry stores?

highly unique jewelry offerings

Which one of the following is depicted in a model developed by Hellriegel and Slocum?

importance of change and stability to organizational survival

Span of management refers to the number of ______

individuals a manager supervises

Organizational communication that does not follow the lines of the organizational chart is specifically called _____

informal communication

Companies who primarily hire and promote using ________ recruitment tend to have a higher morale and level of job satisfaction than companies who hire and promote primarily using ________ recruitment.

internal; external