Management Final

Delegation is highly successful when:

Employees are competent

4. Ron believes he has quite a unique style of leadership. He waits around for mistakes and errors from his employees and then takes corrective action as necessary. Ron's style can be described as which of these?

Passive-Management by exception

Jared believes the better he performs his job, the more likely it is that he will receive a large monetary bonus. According to Expectancy theory, this is also _________ link and is called ___________________.

Performance→ outcome perception; instrumentality

As the mother of two small children, Jen struggles to make ends meet on her minimum wage job. After paying rent and child-care expenses, there is sometimes not enough money left at the end of the month to pay the heating BILL. More than once the family has gone without warmth on cold nights, and she and the kids have gone to bed hungry. Which of the five basic needs is Jen struggling to meet?

Physiological

Which step in the goal-setting program involves paying attention to employees' effort→ performance expectations?

Providing support and feedback

Ellen as a manager, has always been driven by scheduling, directing group activities, planning, and trying out new ideas. For her, meeting deadlines is critical and she always gives explicit standards of performance. Ellen can be described as high on which of these?

Initiating Structure

8. _____ conflict is experienced when personal values conflict with each other.

Intrapersonal Value

Which of the following is true about the Leader-Member Exchange (LMX) model of leadership?

It focuses on the quality of relationships between managers and subordinates as opposed to the behaviors or traits of either leaders or followers.

Which of the following is true about transformational leadership?

It fosters higher levels of employee engagement, trust, commitment, and loyalty from followers.

7. Jill is a sales representative for a large pharmaceutical corporation. According to the current compensation system, if Jill meets her target for the quarterly sales projection, she will receive a bonus equivalent to 4% of her annual salary. Jill is working hard to meet the sales goal so that she can use that bonus money as a down payment of a new car for herself. Which of the following is true regarding Jill's motivation.

It is Extrinsically Motivated

Which of the following is true about transactional leadership?

It is based on using rewards and punishment to drive motivation and performance.

Which of the following leadership theories assumes leaders do not treat all followers in the same way and instead, focus on the relationship between managers and their employees?

Leadership Member Exchange (LMX)

Ethan tried to convince his subordinates to accept a new policy by showing them that the policy is consistent with the organizational rules and policies. He also showed them that the people above him had already reported and sanctioned policy. What influence tactic was Ethan using?

Legitimating Tactics

Employees with a clear_____ understand the organization's strategic goals and know what action they need to take, both individually and as team members.

Line of Sight

5. Kelley's attribution model suggests that people attribute behavior to internal causes when they perceive ____, _____, and _____.

Low Consensus, Low Distinctiveness. and High Consistency

Which of the following is an example of objective feedback?

"You saved the company $2,000 by altering that delivery schedule."

According to the leader-member exchange model of leadership, out-group exchanges are characterized by _____.

A lack of mutual respect

The boss of Preamble Systems announced the employees would be going on a trip to San Francisco. A few employees liked the idea and a few of them disliked the idea. According to the nature of attitudes, these evaluations reflect the ___ component of the employees.

Affective

9. _____ have affective, cognitive, and behavioral components.

Attitudes

10. You are unlikely to say anything to someone using a cell phone in a restaurant if you believe cell phone use helps people manage their busy lives. Your belief reflects the ____ component of your attitude toward people using cell phones in restaurants.

Cognitive

Fiona used an influence tactic on Gerald and got him to enthusiastically agree to her proposal. Gerald demonstrated initiative and persistence while completing the assignment. This is an example of:

Commitment

The best possible influence outcome is____ because the target person's intrinsic motivation energizes goof performance.

Commitment

Which of the following is true about influence tactics?

Commitment is more likely when people rely on consultation, strong rational persuasion, and inspirational appeals.

Research on cooperation and competition within teams has found:

Cooperation among team members is superior to individualistic efforts in promoting achievement and productivity

Chuck is concerned with what he considers to be a unfair situation at work. Although he put 10 hours of overtime last week, he received the same pay as a co-worker who didn't put in any overtime. This week he decided to take an extra hour for lunch every day. Using the terminology of equity theory. Chuck has decided to____.

Decrease his Inputs

Which of the following is a managerial implication of expectancy theory?

Determining the outcomes that employees value

____ is defined as the perceived fairness of how resources and rewards are allocated.

Distributive Justice

You are late in the preparation of the computer graphics for your final report and presentation. You run into a friend who is great at computer graphics as he heads out of the office at the end of the day and say, "I need your help for my project. If you could come back for two or three hours tonight and help me with these graphics. I will complete those spreadsheets you have been complaining about." Which influence tactic are you using with your friend?

Exchange

According to Vrooms expectancy theory, _____ represents an individual's belief that a particular degree of effort will be followed by a particular level of performance.

Expectancy

When Jill is surprised how well she likes her new job and rates it very high what is this called?

Expectation Discrepancy

Anual bonuses were recently given out at Gabe's company. While Gabe thinks that the amount of his bonus is fair, he does not think the process the company uses to establish the amount is unfair. Game is experiencing what?

High Distributive Justice and Low Procedural Justice

3. According to the life cycle theory of leadership, "telling" leader behavior comprises____ initiating structure____ consideration.

High; Low

According to Locke's goal setting-theory, as goals continue to increase difficulty, performance... _____, then _____, and finally _____.

Increases, Stabilizes, then decreases

Sally is a very popular radio host. She takes people's questions and offers relationship advice. Sally has a huge following and people actually listen to her and try to emulate her. Sally has which power?

Referent

Regarding individual differences in equity sensitivity, ______ are those that adhere to a strict norm of reciprocity and are quickly motivated to resolve both negative and positive inequity.

Sensitives

Which of the following statements about feedback is usually true?

The acceptance of feedback should not be treated as a given.